Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Pilot

30
User verdict / 100 High confidence In trouble

The Pilot app, despite a lifetime of high ratings, is currently experiencing significant issues following recent updates, with many users reporting crashes, login problems, and unreliable core functionalities, leading to a sharp decline in recent user satisfaction.

4.8★ lifetime (200,101) Free to download since 2011 by Pilot Travel Centers, LLC updated 0.1 mo ago recent negative 64% 120 reviews across 2 regions
App Stability Core Functionality Issues Older Device Compatibility Slow Performance Navigation & Location Accuracy Customer Service & Station Quality
5★119
4★30
3★31
2★59
1★261
recent reviews across 2 regions, vs the 4.8★ lifetime average

Recent updates to the Pilot app have led to widespread negative feedback, with users reporting frequent crashes, inability to log in, and unreliable features like mobile fueling and shower reservations. While the app historically has a high rating, the current user experience is severely hampered by these technical problems, causing many to seek alternatives.

What users like

  • Provides discounts on fuel and other items, which can be better than competitorsR7R42R60
  • Offers mobile fueling and shower reservations, when workingR2R10R307
  • Pilot stations are generally well-regarded for cleanliness, customer service, and amenitiesR6R19R26R29

What users complain about

  • App frequently crashes or fails to open, requiring reinstallationR3R37R45R47
  • Mobile fueling and shower reservation features are unreliable due to GPS issues or other bugsR2R10R16R28
  • Requires recent iOS versions, excluding users with older phonesR1R4R12R13
  • App loading times are excessively slowR8R17R72R51
  • Users report issues with logging in or staying logged inR45R65R137R205
  • Inability to claim missing points or apply discounts reliablyR3R5R14R17
  • Navigation features have been removed or are not working correctlyR11R15R67
  • App often fails to recognize the user's current locationR2R28R53R58
  • Some users report issues with the app's security warningsR27
  • Lack of certain features compared to competitors, like reserving showers without credits or a Canadian versionR229R272

Latest update · v7.11.0

What the developer says changed (the verdict above weighs this against what reviewers report):

This update includes several behind-the-scenes improvements to reliability, performance, and security, making your app experience as smooth as the open road. Thanks for traveling with us. See you out here!

Recurring themes

App Stability negative
Many users report that the app frequently crashes, freezes, or fails to open after recent updates, often requiring reinstallation to temporarily resolve the issue. This directly contradicts the developer's notes claiming 'behind-the-scenes improvements to reliability and performance'.R3R37R45R47
Core Functionality Issues negative
Key features like mobile fueling, shower reservations, and applying discounts are frequently reported as non-functional or unreliable. Users cannot reserve showers even when at a Pilot location, or the app fails to recognize their presence for mobile fueling. Many also struggle to get discounts applied or points registered.R2R3R5R10
Older Device Compatibility negative
A significant number of users with older phones are unable to use the app because recent updates require a newer operating system. This forces them to either upgrade their device or switch to competitor apps.R1R4R12R13
Slow Performance negative
The app is reported to take a long time to load, sometimes several minutes, which is inconvenient when trying to use it quickly at the pump or in-store.R8R17R51R72
Navigation & Location Accuracy negative
Users frequently complain about inaccurate GPS location, preventing the app from recognizing they are at a Pilot station. Additionally, the previous navigation features that helped plan routes have been removed or are no longer functional.R2R11R15R28
Customer Service & Station Quality positive
Despite the app's issues, many users still praise Pilot stations for their clean facilities, good customer service, and amenities like showers and food.R6R19R26R29

Who it's for

This app is currently for users with up-to-date mobile operating systems who are willing to tolerate significant bugs and workarounds to access Pilot's loyalty program and station services, or for those who primarily value the physical Pilot locations over the app's functionality R4R13. It is NOT for users with older phones, those who rely on reliable mobile fueling or shower reservations, or anyone who expects a smooth, bug-free app experience R1R2R13.

Evidence note: The recent reviews skew heavily negative, indicating a significant downturn in user experience following recent updates. While the lifetime rating is high, the current sentiment reflects a broken app for many users. The developer's release notes for v7.11.0 claim 'improvements to reliability, performance, and security', which is directly contradicted by numerous recent user reports of crashes, slow loading, and security warnings R3R8R27R47.

Frequently asked

Why is the Pilot app crashing or not opening?
Many users report that the Pilot app frequently crashes or fails to open after recent updates, often requiring them to delete and reinstall the app to get it working temporarily R3R47R83R86.
Can I use the Pilot app on an older phone?
No, many users with older phones report that recent updates require a newer operating system, preventing them from using the app and forcing them to either upgrade their device or switch to competitor services R1R4R12R13.
Does mobile fueling or shower reservation work reliably?
No, many users report that mobile fueling and shower reservation features are unreliable, often failing due to inaccurate GPS location or other bugs, even when physically present at a Pilot station R2R10R16R28.
Are there issues with discounts and points in the app?
Yes, many users experience problems with the app not applying discounts at the pump, failing to register transactions, or being unable to claim missing points, leading to lost rewards R3R5R14R17.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] 5/5 · US Worth It: There’s a bit of a learning curve with the user interface, but once you get used to it, everything’s pretty cut and dry, and the discounts are better than Love’s
  2. [R42] 5/5 · US Mario: Me gusta Pilot porque siempre tengo descuento en la gasolina cada vez que necesito en la aplicación.
  3. [R60] 5/5 · US Awesome: The best points offerings
  4. [R2] 1/5 · US GPS: The GPS location in this app is terrible. It frequently fails to recognize that I’m at a Pilot truck stop, so I can’t use mobile fueling or purchase a shower through the app. These are the main reasons I use the app, and they simply don’t work reliably. Very disappointing. Please fix the GPS issue, it has been a major inconvenience.
  5. [R10] 1/5 · US 👎: I'm at the parking lot, but the app won't let me book a shower. It says: "Head to a Nearby Pilot to Reserve a Shower."
  6. [R307] 3/5 · CA Fleet Driver: Previous version worked well but unable to book shower ahead. New version fixed that but unable to process fueling, so I end up freezing outside with all The options and inputs needed to start fueling.
  7. [R6] 5/5 · US Love Pilot!!: Every pilot you are welcomed in. Whenever I little weary it gives me a lift
  8. [R19] 4/5 · US Clean showers: Clean and great hospitality, dog friendly
  9. [R26] 5/5 · US Best service: Pilot as the best customer service… always treat everyone the same
  10. [R29] 5/5 · US Frank Pate: I really appreciate every time I go to the Pilot I receive Excellent Customer Service thank you Pilot
  11. [R3] 3/5 · US DONT TOUCH IT!!!: Update 7/10/26! This finally works!!! PLEASE LEAVE IT ALONE!!! Don’t change anything else…for a change! This app has been getting worse and worse. It’s been a nightmare to get it to work for the last couple months but now is completely useless. Crashes every time after putting in my mileage. I quit counting at $50 but I guarantee I’ve lost over $100 worth of points in the last y
  12. [R37] 2/5 · US Love it but it freezes: I do love this app however for the last couple months I haven’t been about to use it cause it just freezes and then crashes. I’ve uninstalled it - reinstalled it- force closed my app… nothing works.
  13. [R45] 2/5 · US Glitching: Can not login. It just sits there and spins. Tried uninstalling and reinstalling and nothing.
  14. [R47] 1/5 · US Terrible software can’t even open the app: The most basic/fundamental part of an app is being able to open it and they can’t even get that right… seems like they just updated the app for failure.
  15. [R16] 1/5 · US Shower: Can’t reserve the shower from the app. It’s already 2 months
  16. [R28] 4/5 · US Complicated update: Slow to open, update layout is no good, doesn’t know where I’m at, location settings always, can’t cancel showers, location accuracy is no good, other than that it’s convenient and good to have.
  17. [R1] 1/5 · US App: My having an older phone the App won’t let me continue to keep/use the old version which I loved and used all the time! This stinks as I love your stations as I travel!!
  18. [R4] 2/5 · US Lousy update to the app not allowing one to run it on their current Apple OS’s…: Angry that they ‘fixed the app’ not to work with one’s current Apple device OS. To be able to open the app, it says I must update to a newer operating system on the phone. If I do that, then I have to update the operating system on my computer. And doing that my current two printers and two scanners may no longer work
  19. [R12] 1/5 · US Latest Update: Since my system cannot go to the latest version required to use the application, I will have to go back to using the plastic card. This is the reason I have rated the new revised application as poor.
  20. [R13] 1/5 · US Older iPhone users unable to use app: Count on this app but can no longer use. Why am I being forced to pay $900 for new phone to use app. It’s ridiculous! I’ve used pilot app for years why can’t you offer updates for older iPhone users? Guess I’ll go to A different gas station, who isn’t so elite!
  21. [R8] 4/5 · US Loading issue: Ever since the update it takes forever for the app to load , like while in the fuel isle it can take up to 3 minutes to fully load so you can choose the fuel option. Or while in store it can take up to 5 minutes just to be able to scan the barcode due to waiting on app to fully load. Otherwise the app is good.
  22. [R17] 2/5 · US Hmm: I’ve been trying to add my comdata card to app since April, nothing has worked. App and phone are up to date. Got an email with suggestions on what to do, and yeah, nothing. The few times I have tried to request missing points, it always says “something went wrong” aaand the app always takes forever to open up which is a pain when you’re in line ready to pay.
  23. [R72] 3/5 · US App slow: I saw improvements on the app but app still slow
  24. [R51] 4/5 · US Descent App: The remote pump activation can be slow in terms of taking several minutes, in some cases up to 5, to access the location other.
  25. [R65] 1/5 · US It’s now impossible to log in: WHY YOU ALWAYS TRYING TO CHANGE SOMETHING?? IT WORKED WELL NOW ITS IMPOSSIBLE TO LOG IN BUT IF YOU FINALLY DO THIS ONCE IN A WEEK YOU CAN NOT CHOOSE FUEL TYPE!!!
  26. [R137] 3/5 · US Recent update: Just updated the app today at 06/16/26 and now it keeps logging me out of my account and then it won’t let me open up the app. Please fix this soon
  27. [R205] 3/5 · US can't log in: Can't log in
  28. [R5] 1/5 · US Guess what?: Filled out my card and registered the app on site. I purchased $112.03 worth of diesel fuel/food/gallon of water, pizza and coffee. The cashier says I can’t use it with my first purchase. Like huh?, what?! Then she asks me do I want a receipt..of course, so I can use the app to get my credit. But the app doesn’t work. I entered all the receipt info twice because when you select re
  29. [R14] 2/5 · US Gas discount: Manager said you had to save the discount in the app the beginning of every month! Bull!!! I’ve been getting the discount at the pump for months by putting in the rewards number. Loves here I come!
  30. [R11] 2/5 · US Bring bag the mapping: I used to use the App for my trip planning because I only fuel at Pilot Flying J. Now I use the Loves App. Bring back the Mapping please.
  31. [R15] 3/5 · US Navigation: Give us back our navigation from point a to b like the old app before the update
  32. [R67] 2/5 · US Fuel Finder: The apps fuel finder feature no longer works since last update. Please fix.
  33. [R53] 4/5 · US Fueling: When I open the app to fuel. It don’t tell me where I’m at. I have search before I fuel.
  34. [R58] 4/5 · US 4 instead of 5: I gave four star instead of five only because your distances my location to the store I’m looking at are way off. Makes a big difference when I’m planning a fuel stop looking for the best price. Other than that I love it.
  35. [R27] 1/5 · US Not secure: Safari ( Apple )says app is not secure. Auth.pingone.com and warns not to enter any personal info
  36. [R229] 3/5 · US Shower reservations: Please make it possible to reserve a shower through the app even when I don’t have shower credits. Right now, the only option is to go to the front desk and wait there. The app doesn’t allow selecting another payment method, such as Pilot points or a credit card, like TA and Love’s do. This is very inconvenient.
  37. [R272] 3/5 · CA Needs work: it needs a Canadian version to get the deals.
  38. [R83] 1/5 · US Crashes: I have to keep deleting and downloading to get it to work correctly. It will not stay open on iPhone without crashing.
  39. [R86] 1/5 · US App not working!: It crushes every time after using once, then you have to delete it and download again

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store