Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Acrobat Reader

55
User verdict / 100 High confidence Divided

Acrobat Reader remains a widely used PDF tool, praised for its core functionality, but recent updates and pricing models have led to significant user frustration, particularly regarding subscription issues, performance problems, and intrusive AI features.

4.7★ lifetime (631,194) Free to download since 2011 by Adobe Inc. updated 0.5 mo ago recent negative 53% 120 reviews across 4 regions
Billing & Subscriptions Performance & Stability Intrusive AI & UI Changes Core Functionality
5★369
4★46
3★30
2★32
1★461
recent reviews across 4 regions, vs the 4.7★ lifetime average

Acrobat Reader is a popular PDF application that enables users to view, fill out, and manage documents, with many finding it essential for personal and professional tasks. However, recent reviews highlight issues with billing, app performance, and an increase in intrusive features, leading to a decline in user satisfaction despite its long-standing positive reputation.

What users like

  • Effective for viewing, filling, and managing PDF documentsR5R13R53R70
  • Considered essential for many users' daily operationsR56R81R909
  • Good for professional editing and scanningR70
  • Ability to turn off some AI features (though not all intrusive elements)R8

What users complain about

  • Users report being charged after canceling free trials or subscriptionsR1R23R30R80
  • Frequent app crashes and freezing, leading to lost workR15R64R97R829
  • Intrusive AI pop-ups and banners that cannot be disabled, obscuring documentsR83R253R622R905
  • Many essential features are paywalled, making the free version limitedR35R50R63R68
  • Poor customer service and difficulty contacting support for billing or account issuesR6R32R61R655
  • Slow loading times for documents and general app sluggishnessR25R225R909
  • Difficulty with account login, subscription access, and file managementR7R10R41R785
  • Updates have negatively impacted user experience, making simple tasks harder or changing interface elements like e-signature placementR16R174R370R43

Latest update · v26.06.00

What the developer says changed (the verdict above weighs this against what reviewers report):

Better performance, improved stability.

Recurring themes

Billing & Subscriptions negative
Many users report being charged unexpectedly after canceling free trials or existing subscriptions, with difficulty obtaining refunds or contacting customer service to resolve these issues. There's also frustration over the high cost of the full version and the paywalling of features.R1R6R7R10
Performance & Stability negative
Despite developer notes claiming 'better performance, improved stability,' many recent reviews indicate the app frequently crashes, freezes, or is very slow to open documents, leading to lost work and a frustrating user experience.R4R15R17R25
Intrusive AI & UI Changes negative
Users are highly annoyed by persistent AI pop-ups and banners that appear over documents and cannot be disabled, interfering with reading and productivity. Recent updates are also criticized for making the interface more complicated and moving essential features like e-signature, ruining the 'viewing part' of the app.R8R16R83R174
Core Functionality positive
When it works as intended, many users find Acrobat Reader to be an excellent and essential tool for viewing, filling, editing, and managing PDF documents for both personal and professional use.R3R5R9R12

Who it's for

This app is for users who need a robust PDF viewer and editor for professional or personal use, especially if their work or college requires it R70R81R909. It is particularly useful for those who frequently fill out forms, scan documents, or need to manage a large volume of PDFs R5R56.

Evidence note: The recent reviews skew heavily negative (52.6% negative), which contrasts sharply with the lifetime rating of 4.65 stars. This suggests a significant decline in user satisfaction due to recent updates and changes, particularly around billing, performance, and new AI features. While there are still many positive reviews, they often praise basic functionality without addressing the recent pain points.

Frequently asked

Does Acrobat Reader offer a free trial, and is it truly free?
Acrobat Reader offers a free trial, but multiple users report being charged even after canceling the trial on the same day R1R30R80.
Are there issues with app performance and stability?
Yes, many recent reviews indicate the app frequently crashes, freezes, and is slow to open documents, leading to lost work and a frustrating user experience R15R64R97R225.
Can I disable the AI features and pop-ups?
While some users found a way to turn off 'AI stuff' R8, many others report that intrusive AI pop-ups and banners appear over documents and cannot be disabled, interfering with reading and productivity R83R253R622R905.
Is customer support responsive for billing or technical issues?
Multiple users report significant difficulty getting in touch with Adobe customer service for account questions, billing issues, or technical support, describing it as lacking or hard to find R6R32R61R655.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] 5/5 · US I accomplished what I needed to: Thanks to the adobe reader, I downloaded a form and put it in the adobe reader and filled it out professionally and was able to then upload it to a link
  2. [R13] 5/5 · US Handy: Having this accessibility on my iPad is a blessing.
  3. [R53] 5/5 · US Perfect PDF Reader/Editor: I love Adobe Acrobat ReaderPDF Editor, even though I don’t have the full package, it alone is a big help.
  4. [R70] 5/5 · US Number one for pdf.: If you ever have any professional editing or scanning of paperwork or forms to fill in or submit to anyone, this is the right app for you. Acrobat is always my go to app for any type of forms or documents that need to be filed edited , scanned or sent professionally. 6 stars !!! Thank you Acrobat Reader
  5. [R56] 5/5 · US Since 2019: I believe it is 2019 since I’ve had this app on my phone and it truly has been such a vital part of everything I do, whether it’s personal or professional! I hope the developer never changes the good it already has! I would even dare to tell the developer not to attempt to even improve it because “don’t fix what’s not broken”. Seriously, don’t change anything about this app! It’s essen
  6. [R81] 5/5 · US Great tool: I love this tool, it helps me with my business in so many efficient ways…
  7. [R909] 3/5 · AU Fix the laggy issue: I NEED this app due to my work. I enjoyed it most of the time but now im just getting annoyed by some frequent issues. 1. It is laggy sometimes. By laggy i mean it will complete FREEZE my screen and i couldn’t click and move anything , i had to force quit and come back with the same issue. 2. This is what annoys me the most. I was in the ‘edit pdf’ section and i spent most o
  8. [R8] 5/5 · US Finally I can turn off all the AI stuff: Thanks!
  9. [R1] 1/5 · US DO NOT TRY THE FREE TRIAL!!!: I tried the free trial, canceled the same day and the company charged me $14.99 anyway.
  10. [R23] 1/5 · US Charged after Canceling subscription: I canceled 2 months after that the company charged me $29.99… I didn’t find some mail to write message to them. Thank you.
  11. [R30] 2/5 · US Billing Scam: I signed up for a 7 day free trial and cancelled it the same day (I have proof) and was still charged $14.99. After speaking with Apple, they said that I may have had a subscription in the past which is definitely not the case. Presenting consumers with a trial that is not honored is a deceptive practice.
  12. [R80] 1/5 · US Do not use this app: This app is full of horse manure. I used the trial forgot to cancel 6999 was taken from my account and at this point nobody is accountable for giving it back so I will not receive a refund. I’ve tried several times. I even tried an appeal and was still denied. I canceled the description one day after the 6999 was taken from my account. This is a bogus company and they do bad b
  13. [R15] 1/5 · US Always crashes: I hate this app
  14. [R64] 2/5 · US Keep Freezing During Use.: Adobe Acrobat frequently freezes on my iPad Pro M4 while reading PDFs, forcing me to close and reopen the app multiple times a day. I also couldn’t reliably use my trackpad to add comments to PDF documents. Disappointing performance and poor iPad compatibility for an app that’s supposed to be a productivity tool.
  15. [R97] 1/5 · US Constantly crashes and erases saved edits: Avoid using Acrobat on your phone or desktop. The app is highly unstable, frequently crashing during edits, and reverts files to their original state after crashes, resulting in lost changes. As a long-term customer with a business account, I regret to say that Acrobat no longer meets our reliability standards. I recommend exploring alternative solutions.
  16. [R829] 3/5 · AU Ok, but crashes and loses your work: As per title
  17. [R83] 1/5 · US Annoying Ai nag dialogs: They went way overboard with the Ai dialogs. You can’t even read a PDF without an Ai button obscuring the text. They also put commonly free PDF editing features behind a premium paywall. Ai slopware
  18. [R253] 3/5 · GB Cannot Disable GenAI Popup: No option to disable the GenAI header that opens on every document I open. Why? Just why, Adobe?
  19. [R622] 3/5 · CA Force feeding me Al promos during presentations: A “Generative summary” banner now appears on every page of my presentations. Because of course I want to generate a summary while I’m in the middle of presenting a talk. Adobe support claims that switching off the “enable generative AI features” preference will remove the banner, but it doesn’t. As a result I‘ve switched to using dropbox for my pre
  20. [R905] 3/5 · AU Pop ups over pdf cannot be removed: The app now has an AI assistant pop up that appears over the pdf. No option to turn this off. Just want to read a pdf and not deal with pop ups covering the document.
  21. [R35] 1/5 · US Money !?: I just don’t have $14 to view and save one document that I need to rent an apartment. If I ran a business or was a regular writer I could justify $14 a month, but that’s a lot outa small pocket
  22. [R50] 1/5 · US Great, if you want to spend $$$: You immediately are bombarded with “opportunities” to upgrade, upgrade, upgrade. You have options to export to Word…but, wait! That requires upgrade for $$$$. You can’t use half the functionality without (wait for it!) upgrade $$$$. If you are reminiscent of hucksters at carnivals and circuses, offering one thing and then fleecing you out of your money, then this i
  23. [R63] 1/5 · US Overly Complicated: Absolutely horrible experience trying to get a simple task done. They also have the audacity to charge for every single extension, tool, or service within the app it’s self because paying a monthly fee isn’t enough for them!
  24. [R68] 1/5 · US Garbage: You have to pay to do simple tasks
  25. [R6] 1/5 · US Customer service is lacking: Is there any way to get in touch with someone at Adobe? I have questions about my account and can’t find a way to contact them on their website. If it’s there, they did a good job of hiding it. Pretty maddening.
  26. [R32] 1/5 · US Tries to temporarily cancel: It would be hard to put into words the dissatisfaction in my experience with customer service for this product. I intended to shut it off temporarily, but, now, I will not go back and I will do my best to avoid Adobe products of any kind in the future.
  27. [R61] 1/5 · US Don’t buy: Purchased service so I could use decent voices. Still unable to get access to that service. Absolutely no customer service. Complete waste of money.
  28. [R655] 3/5 · CA PDF files closing immediately after loading: This has been an ongoing problem ans I find it difficult to get it resolved. Support only seems to give me FAQs and I have failed to see my specific one listed; it is for this inconvenience that I give 3 stars.
  29. [R25] 1/5 · US Slow and hard to use: This app is slow, often glitches and is not user friendly
  30. [R225] 3/5 · GB Soooo slow!: App itself is fine and works well, but takes an age to open (like 20+ seconds to open a small sized standard PDF document). Seriously, what is the app doing to take so long to load - I can open the same documents in other PDF reader apps virtually instantly…
  31. [R7] 1/5 · US Subscription Flaw: I have subscription but can’t use it
  32. [R10] 1/5 · US Horrible Experience: I cannot log into my Acrobat Account. Cannot even find it!!! Adobe Reader is all I Have access to, WHICH I DOWNLOADED ERRANTLY, expecting that I was downloading Acrobat. I cannot edit/fill out forms in Reader (which I wish a refund for) ANDDDddd I cannot access or even log into my Acrobat account. “Because when I try to log into Acrobat the system redirects me back to this hid
  33. [R41] 1/5 · US They make it hard to sign in: They don’t seem to care about productivity
  34. [R785] 3/5 · AU Odd File Management: ‘On This IPad’ folder is completely empty despite the iPad having multiple PDF files in ‘Files’.
  35. [R16] 1/5 · US Avoid update: They are turning the viewer into an editor, and ruining the VIEWING part. No options to get the editing garbage out of the way, for me ruining this what-should-be SIMPLE app.
  36. [R174] 3/5 · US Difficult to find E-sign: I just updated and now I can’t find the E-signature. On my other iPhone, I haven’t updated yet. When I open the pdf on acrobat, the e-signature option is still visible at the bottom. New version, you have to click on fill and sign and then navigate further to send document for signature. NOT GOOD.
  37. [R370] 3/5 · GB Scrolling is jumpy: I’ve used Acrobat Adobe for a long time but in recent update I found the scrolling is no longer a smooth specially when I open a particular document that is of a scanned book I found myself having to When I move from page to page.
  38. [R43] 1/5 · US GARBAGE!: I hate what you have done to this app! Why do you have to screw up what I have happily been using and been keeping thousands of dollars worth of patterns in and now I will loose them all. I’m on an iPad and it won’t let me revert and trash this garbage app! Who the hell did you change this for? NOBODY ASKED FOR IT AND BELIEVE ME, EVERYONE HATES IT
  39. [R4] 1/5 · US Very buggy: The app sucks
  40. [R17] 1/5 · US Why does it never work?: One of the largest technology companies on earth and the PDF is still a terrible service to use amongst its peers
  41. [R3] 4/5 · US Good: Great job
  42. [R9] 5/5 · US Good one: Recommendations to every one
  43. [R12] 3/5 · US Nice: Very nice.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store