PenFed Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Great Credit Union: It doesn’t matter online or in person PenFed always delivers the best service and quality.
2. [R13] 5/5 · US Excellent: Almost 30 years of excellent service , always there when needed help thank you
3. [R15] 5/5 · US Member since 1986: Love this credit union always has options and support for my needs thanks PFCU
4. [R37] 5/5 · US 23 loyal years with PenFed: I have been a loyal member of PenFed for years, the services I receive when I have to make a phone call to PenFed for any questions or services related to my account they are always understanding and ready to help. I appreciate and love banking with PenFed. ❤️
5. [R19] 5/5 · US Simple, Efficient, Extremely Useful. What else u need: Let’s you transfer to external accounts, is secured by passkey if u get hacked sounds like you share too much with the world, you can manage all your accounts, pay and even make deposits with checks. More than half my other banks don’t let me do half the things.
6. [R46] 5/5 · US Transfers: Mobil app allows me to make transfers as needed. Great tool!
7. [R83] 5/5 · US Pagos y transferencias: Excelente fácil para hacerlo
8. [R84] 5/5 · US Transfer To Other Bank: Very easy I love this Bank. It’s awesome thank you for all the benefits. I will really recommend you guys.
9. [R8] 5/5 · US Happy Senior: The 5% Cash Back on Fuel Is Really Helpful! Your Website is easy to use and monthly electronic payments from my checking account have been flawless! Bravo!!
10. [R9] 5/5 · US Jeff: Great application-ease of use and very easy to navigate.
11. [R27] 5/5 · US Tired grandmother: It is so much easier to do it on the phone and I really appreciate it because I can’t get out as much as I used to and out of the car is a chore for me. I love it so thank you and y’all doing a great job.
12. [R29] 5/5 · US Great credit union: Pen Fed is always there to help when trouble happens. Pen Fed is the best banking institution I have ever dealt with! They have my back when I make a mistake and protect me from people who try to scam me. I am a die hard loyal customer for years. Not to mention I do everything online like a piece of cake!! Thank you Pen Fed!
13. [R3] 2/5 · US Logging in with passkey is not working when I called the problem could not be fixed: Need to check out this issue
14. [R21] 3/5 · US DeAunf: I’ve always had problems trying to sign into my Pen Federal account on my phone I don’t know what the problem is, but it’s forever unsuccessful Ing to sign into this account by my app online with my cell phones over the years. I think I’ve had this Account for quite a while, but I’ve never been able to use it appropriately to sign in on a transfer funds on the connect my bank at Navy Feder
15. [R23] 1/5 · US Laggy: I’ve been getting tired of “too many attempts”, it’s too laggy
16. [R40] 1/5 · US Awful: Company has been informed that I have been getting a log in error for months and has failed to fix. Long hold times listening to the same awful song OVER and OVER and OVER. Confusing app, no feel good feelings here.
17. [R5] 2/5 · US UPDATE has made capturing checks worse: The auto capture tool for checks was working fine before. Before, You’d set the front of your check. Auto Capture it. Great. Then It’d take you back out of auto capture, you flip your check to its back , you click on back option . Auto capture. And done. Worked great! BUT Now, -it makes you do it “all at once” and too fast. If you are not fast enough turning
18. [R10] 2/5 · US Mobile check deposit auto capture doesn’t allow retaking of photos: When using auto capture to photo checks, there is not apparent option to retake photos if necessary.
19. [R20] 3/5 · US Scan Check issue: Scanning a check is not always successful. It scanned the front of the truck as both the front and the back. I don’t see a way to edit the back so I have to start again
20. [R36] 1/5 · US This is not a credit union it’s a joke: Mobile deposit doesn’t work despite having an account since 2017. I tried for the first time to use mobile deposits and I was told that my account is in eligible. I called Support multiple times and yet nobody can tell me why mobile deposit doesn’t work. This is a garbage credit union. This may as well be an online bank. It’s not a real bank. Once I finall
21. [R14] 1/5 · US Disappointing, not a user friendly or reliable bunch: Surprisingly, their system is relatively archaic and clunky. When calling in, they make it difficult to get to a human. And then most of them don’t know for sure how their system works, or why it does or doesn’t allow things. For example, when unable to make a credit card payment from the app as normal (regularly pay off the balance each month)
22. [R17] 3/5 · US Not easy to pay last statement balance: When you go to make a payment, it only gives you the current account balance. You have to go and open the last statement to see what that amount is, then come back and enter that amount as your payment.
23. [R24] 3/5 · US App difficult: I do not like the app because it is too difficult to locate what I need. I have to search all the time go locate the simplest things. Very frustrating
24. [R28] 1/5 · US The bill pay views suck: No thanks to PenFed for fixing what wasn’t broken. I cannot get a read on all the bills to be paid this month.
25. [R4] 1/5 · US Bill pay system not working: Why is the bill pay system inoperative
26. [R41] 2/5 · US Missing accounts: The apps office is pretty good except the bill pay portion. I had an account that I frequently use and I went to make a payment, and it no longer is listed in my account. So I go to re-enter the credit card information and there's no submit button so…
27. [R18] 1/5 · US Annoyed: I need to pay on my auto loan and wanted to move my autopay date to two days later. It’s been two months now and I still don’t have my autopay date set! I am so frustrated I don’t see why the customer service representatives cant set it up for me
28. [R62] 4/5 · US Online set up for autopay: Your system is too cumbersome, there are easier ways of doing this. I know because I did it with another institution.
29. [R117] 1/5 · US Autopay: Have been trying to update, but it will timeout and not update, or will give another error message and not update.
30. [R32] 1/5 · US If you require an update TELL ME BEFORE I LOG IN: DISRESPECTFUL
31. [R119] 1/5 · US Annoying to log in and THEN be told to update: You knew it needed updating but you don’t tell me until after I log in. This is disrespectful.
32. [R30] 1/5 · US Lock unlock feature not working in app: The toggle button isn’t available to lock or unlock my card my card is locked so I can’t use it
33. [R44] 4/5 · US Issue Fixed. Zelle’s Nice, but Sometimes Unavailable?: While easy to use and it used to be super easy to transfer funds between my checking and my joint account with my boyfriend. I may no longer do so because our DIFFERENT accounts end in the same four digits. This causes an error to come up saying that “we can’t transfer to and from the same account”. Overdue update: This has been fixed for some
34. [R65] 1/5 · US Edit name in Zelle: How can I edit a name for Zelle according to my contact
35. [R100] 1/5 · US I Zelle money and did not receive it the phone number on it is not mine: I’m highly upset
36. [R108] 2/5 · US Electronic payments: I’ve received several late payment notices in recent months from accounts receiving electronic payments. The DUE date is confusing and it’s not easy to find information that explains the electronic payment process. Electronic payments are taking 7-10 days to be processed after the due date.
37. [R26] 4/5 · US Tax documents: Everything else is 5 stars but I can’t find my year end 1099s. I followed the link sent but it takes me to the regular login homepage.