TAXA 4x35
TAXA 4x35 offers a functional taxi booking service in Copenhagen with professional drivers, but its app is severely hindered by critical issues for international users, primarily account registration failures and payment problems.
TAXA 4x35 is a taxi booking app for Copenhagen, praised for its reliable service and professional drivers, often seen as an alternative to Uber. However, recent reviews highlight significant usability issues for international visitors, including problems with phone number verification, foreign card acceptance, and address recognition, leading to a frustrating user experience.
What users like
- Drivers are professional, prompt, and knowledgeable about the city.R15R33R34R38
- The app provides Uber-like functionality for booking, tracking, and payment.R38R46R64
- It offers quick taxi responses, often within 5 minutes.R34R56R74
- Users can set the price before the ride and pay via card or cash in the taxi.R36R60R70
What users complain about
- The app consistently fails to accept international phone numbers for account verification.R1R3R5R10
- Many users report issues with the app recognizing addresses or current locations.R4R6R8R11
- Foreign credit or debit cards are often not accepted for in-app payments, and there may be hidden charges for non-EU cards.R40R54R62
- Some users experienced overcharging, cancelled rides, or long wait times.R2R7R8R41
- The user interface is considered clunky and lacks English support in some areas, making it difficult for travelers.R8R35R48R73
Latest update · v8.10.1
What the developer says changed (the verdict above weighs this against what reviewers report):
Getting to what’s happening just got even easier. Popular events, venues, and special destinations are now highlighted directly in the app, making it faster to find where you’re going and book your ride. Thanks for riding with us — buckle up, more awesome updates are coming!
Recurring themes
Who it's for
This app is for residents of Copenhagen or visitors with a Danish phone number who need a reliable taxi service and prefer booking via an app. It is not recommended for international visitors, especially those with non-Danish phone numbers or foreign credit cards, due to significant account registration and payment issues R1R5R12.
Evidence note: The recent reviews skew heavily negative, primarily due to the international phone number verification issue. This contradicts the lifetime rating of 4.76, suggesting a recent decline in app usability for a significant user segment (international travelers). The developer's release notes mention highlighting events and venues but do not address the critical account registration or payment issues reported by users.
Frequently asked
Can I use the TAXA 4x35 app with an international phone number?
Does the app accept foreign credit cards?
Is the TAXA 4x35 service reliable?
What reviewers actually said
Built only from these 75 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R15] Excellent 30 year veteran driver: Excellent 30 year veteran taxi drive with accident free record. Good conversation and he anticipated a protest congesting terminal 3 and asked if it was ok to drop me off at terminal 2. Excellent service.
- [R33] Professional and prompt: The driver was very informative, very professional, and prompt.
- [R34] Awesome service: Within 5 minutes our driver had pulled into the Tivoli Hotel to pick us up. Quite enjoyable conversation and ride to the Airport. Thank you Fabio!
- [R38] Better than Uber: I live in the US but visit Copenhagen regularly. I normally use Uber in the US, just for the convenience of the app. This app gives me all the functionality of Uber (order, see your Driver’s location and arrival time, pay through the app, email receipts) PLUS I get a “real” taxi driver with a nice car who knows where he’s going! All taxi companies should have an app like this.
- [R46] Great App for CPH: Use it all the time - quick response, GPS enabled, taxi messaging
- [R64] Slick and comprehensive: This a powerful little app that has everything you need to book a taxi, pick your location from a list, pick your destination from a map or by typing it in and it's booked! Messages are sent to your phone via the app at every point during the process so you always know the status, particularly when the taxi arrives.
- [R56] Quick and easy, very convenient: This app is pretty good. We tried to called taxi in different companies, but none of them picked up. But with this app we get taxi in 5 minutes.
- [R74] Surprised: Great app, super easy to use and I got a taxi in less than 10mins at 6am 🥇
- [R36] Very Helpful: This got me around Copenhagen during an evening layover when I stayed at a hotel near the airport and wanted to see a little of the city. Definitely recommended if you don't know the city or the currency. The ability to set the price before the ride is great!
- [R60] First Time in Copenhagen: App was easy to use. Pay by card or cash in taxi
- [R70] Excellent service: Easy to call, payments charged automatically on the car in profile
- [R1] App won’t accept a phone number that starts with +1: I would like to use this app in Copenhagen but it won’t accept my phone number that starts with +1 and I am locked out of
- [R3] Bad app: The app won’t accept my cell number.
- [R5] No country code for US: Can’t create an account because the app doesn’t recognize the us country code +1 how incredibly silly
- [R10] Doesn’t work for foreign phone: I have not received the code.
- [R4] Only Errors: Can’t find my location
- [R6] Won’t recognize address. Which ends your options to book trip: App doesn’t recognize a major hotel in Copenhagen.
- [R8] Terrible. CPH needs Uber ASAP: - Terrible UI (can’t use current location nor search the name of a location, only its literal address.) - Extremely overpriced as well. - Copenhagen needs to get Uber ASAP
- [R11] If you’re trying to get to Copenhagen surf scho: This will not let you select or input the dress for surf school
- [R40] Totalt ubrugeligt - og prisfusk: Kan ikke bestille vogn til min bopæl, fordi appen ikke kender adressen (velkendt adresse i København). Kan ikke få den til at acceptere mit kreditkort - selv om de flere gange har sagt at nu skulle det virke, efter jeg klagede. Gemmer ikke meddelser til chauffør, som så skal indtastes igen og igen og igen og igen og igen. Syndefunktion med forudbetalte priser -
- [R54] Hidden charges: If outside of EU you will be charged a card fee which is disgusting and is not made clear when booking. Also there is an “Extra” charge on invoice, have no idea what this is for. The search function using map is useless as well. If tourist don’t bother adding credit card, it’s a lot of messing around when you can just tap card in the taxi. Shame Uber is not in Copenhagen, the compe
- [R62] Ok but doesn’t accept foreign cards?: App works as expected. But I couldn’t register any of my foreign credit or debit cards which turned out to be no big deal as all taxis in cph accept cards. Shame as it meant I have a pocketful of receipts.
- [R2] Overcharged for taxi ride: I tried this taxi company. The driver took a long route and ended up charging about twice what I would have paid with Uber. Never again
- [R7] Beware scammer drivers: They have dishonest driver. The driver kept his meter running after he drop me off the hotel. They reimburse me the difference.
- [R41] Nice looking - NOT working: I have multiple times tried and 8/10 times get a “Your trip was cancelled”. It is not reliable if you want to use it for business at all.
- [R35] Don’t expect a lot but can get the job done: If you’re expecting Uber or Lyft, it is far less convenient and the app is much more clunky. Eventually we were able to get a taxi and to our location, so it worked but it was a hassle.
- [R48] Great functionality, but not in English!!!!!!!: The software works really well, but the devs lost a great opportunity to create something with English support as well, so travelers and basically anyone from abroad can use it…come on guys, you have done all the hard work but the most basic you forgot? Imagine how many foreigners could be using your service…a travel app that isn't in English is not
- [R73] Rich: Really annoying that it defaults to Danish, why is there no easy way to switch language in the app.
- [R12] Not Working: I have a US phone. The verification process needs to sent a code via SMS to my phone. Never receive the code.
Synthesized from 75 recent App Store reviews · updated July 2026 · View on the App Store