Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Zoho Invoice Maker App

70
User verdict / 100 High confidence Loved, with caveats

Zoho Invoice Maker is a highly-rated, generally free app praised for its ease of use and comprehensive features for small businesses, but recent updates and persistent bugs are causing significant frustration for some users, impacting core functionalities like sending invoices and data management.

4.9★ lifetime (13,612) Free + in-app purchases since 2011 by Zoho Corporation updated 0.3 mo ago recent negative 9% 120 reviews across 4 regions
Functionality & Bugs Ease of Use Data & Account Management Customization & Features Customer Support
5★716
4★68
3★13
2★15
1★60
recent reviews across 4 regions, vs the 4.9★ lifetime average

Zoho Invoice Maker is a popular app for small businesses, offering a free and user-friendly platform for creating and managing invoices, tracking expenses, and generating estimates. While many users appreciate its simplicity and robust feature set, recent reviews highlight issues with app stability, data loss, limited customization, and difficulties with customer support.

What users like

  • Easy to use and navigate for invoicingR4R6R8R10
  • Offers a comprehensive set of features for small businesses, often compared favorably to paid alternativesR5R8R12R17
  • Generally free to use, making it an attractive option for startups and small businessesR8R9R11R12
  • Helps with organization and tracking of invoices, clients, and paymentsR3R10R12R31

What users complain about

  • Invoices frequently fail to send or are not received by clientsR21R211R216R329
  • App suffers from frequent freezing, crashing, and slow performanceR24R222R228R454
  • Recent updates have made the app less user-friendly and more complicated, sometimes removing useful featuresR55R109R348R464
  • Users report losing data, invoices, or account access, with poor customer support response timesR54R58R63R248
  • Limited customization options for invoices and templates, including inability to remove branding or change email senderR13R15R45R65
  • Difficulty with account creation, sign-in, and integration with other Zoho servicesR95R369R373R404
  • Lack of essential features like marking invoices as paid, texting invoices, or detailed reportingR13R115R203R210
  • Issues with expense tracking, such as inability to edit categories or view receipts within reportsR13R464R551
  • Some users feel the app is not intuitive and requires a learning curve, especially for new usersR7R429R537R549
  • Concerns about the 'free' version having hidden limitations or pushing users to paid alternativesR42R309R624

Latest update · v5.2.21

What the developer says changed (the verdict above weighs this against what reviewers report):

We've made a set of updates to improve your experience. The Sales Receipts, Credit Notes, Retainer Invoices, and Delivery Challans detail pages now feature a cleaner design and improved navigation, making it easier than ever to manage your transactions. We've also fixed a few bugs and made performance enhancements to keep everything running smoothly!

Recurring themes

Ease of Use mixed
Many users find the app intuitive, simple, and easy to navigate for creating invoices and managing basic business tasks. However, a significant number of recent reviews indicate that the app is not user-friendly, especially for new users, or that recent updates have made it more complicated and difficult to use.R4R6R7R10
Functionality & Bugs negative
While the app is praised for its comprehensive features, many recent reviews highlight critical functional failures. Users report invoices not sending, the app freezing or crashing frequently, and issues with timers, VAT features, and time sheet logging. The developer's notes claim bug fixes, but users still report these issues.R21R24R222R236
Data & Account Management negative
A recurring and severe issue is the loss of data, including invoices, customer details, and account information. Users also struggle with account access due to sign-in problems, captcha issues, or being locked out after phone number changes. Integration with other Zoho services is also cited as problematic.R54R58R63R95
Customization & Features negative
Users express frustration over limited customization options for invoice templates, including inability to remove Zoho branding, change the 'sent from' email address, or add headers. There are also requests for features like texting invoices, marking invoices as paid, better reporting, and improved expense category management.R13R15R45R65
Customer Support negative
Multiple reviews criticize the slow and unhelpful customer support, citing long response times, lack of replies to emails, and difficulty resolving critical issues like account access or payment gateway problems.R69R268R278R442

Who it's for

This app is for small business owners and solo operators looking for a generally free and comprehensive tool to manage invoicing, expenses, and estimates R5R8R10. It is particularly well-suited for those who appreciate a clean interface and need basic tracking capabilities R3R12R17. However, it is not for users who require extensive invoice customization, robust reporting, reliable customer support, or who cannot tolerate frequent bugs, app crashes, or potential data loss R21R55R63R268.

Evidence note: The recent reviews skew significantly negative, which contrasts with the high lifetime rating. Many positive reviews are very brief and general, while negative reviews provide specific, detailed complaints. This suggests a recent decline in user experience, possibly due to updates. The developer's notes mention 'improved navigation' and 'bug fixes,' but many recent negative reviews directly contradict these claims, reporting increased complexity and persistent bugs.

Frequently asked

Is Zoho Invoice Maker truly free?
Zoho Invoice Maker is generally free to use and many users praise it for being free R8R9R11R12, but some users report being charged unexpectedly or finding that the free version has limitations, such as a cap of five projects, which then pushes them towards paid alternatives R42R309R624.
Can I customize my invoices?
Customization options for invoices are limited; users report difficulty customizing templates, removing Zoho branding from the footer, or changing the 'sent from' email address R13R45R65R256.
Does the app have issues with sending invoices?
Yes, a significant number of users report that their invoices either do not send, save only as drafts, or are not received by their customers, sometimes ending up in junk mail R21R211R216R329.
Are there problems with data loss or account access?
Yes, several users have experienced losing their invoices, customer details, or entire account data, and others report being locked out of their accounts due to sign-in issues or problems with verification R54R58R63R95.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US Indispensable: Pratique, facile, rapide et efficace.
  2. [R6] 5/5 · US Awesome!: Wonderful and easy to use!
  3. [R8] 5/5 · US Great for small businesses: I love this app, super easy to use and the other applications let’s you build out from it and I plan in the future to expand into Zoho books. The fact that this is free is clutch and it really makes it worth it to use the next level as business grows. Great job Zoho!
  4. [R10] 5/5 · US The easiest invoicing ever: I’ve been using this invoicing for my company for the past eight years. It works amazing. I would recommend it to any small business owner. It keeps track everything you need to.. cheers
  5. [R5] 5/5 · US Great Tool: I have been using this app for the last 5 or so months and have been loving it. I have Jobber but I am a solo operator and jobber right now is just out of my price point right now. I saw this app come up and thought I would try it. I was PLEASANTLY Surprised. It has just almost much features as jober and you don’t have to pay the 45 plus a month subscription for it. The only downside I
  6. [R12] 5/5 · US TOP Invoice generator: Zoho invoice generator has been a savior for my small business. I have never been asked to upgrade/pay/anything for the services i use, it provides top quality invoices with great quality and allows me to save your clients, previous invoices, and track billing. GREAT app!!
  7. [R17] 5/5 · US Simple & Powerful: I provided all the basic needs I have and is easy to manage.
  8. [R9] 5/5 · US Unbelievably FREE: The best I have used so far, thank you ZOHO!
  9. [R11] 5/5 · US Free: Awesome
  10. [R3] 5/5 · US Excelente: Es una app increíble, me encanta la interfase y lo limpia que es para trabajar. Honestamente siempre tenía un desastre entre mis servicios y las facturas. Me encanta.
  11. [R31] 5/5 · US Amazing: This app makes invoicing very easy. It’s helps keep me organized and is very user friendly.
  12. [R21] 2/5 · US No: My invoice never sends, it just saves as a draft and my customer never receives it. There isn’t an option when your done creating your invoice to send it, it just give me the option to save. App seems very simple to navigate but does not do the one thing I need it to do. Which is send an invoice.
  13. [R211] 1/5 · US Lost a client: The client had to dig through their junk mail box to find my invoice.
  14. [R216] 1/5 · US Failed to send to client. Or client couldn’t see it.: Says it got sent to client but client never found it. Either never sent to client or something else happened. Too many things seem kind of suspicious one being it sent me a message stating there was a new sign in to my account , it that wasn’t me. And if it wasn’t i should call. What so they can get more of my info to store in a plac
  15. [R329] 2/5 · GB Looked good but lacks a few details: Initially looked quite good, but no option to charge half quantity and then it sent an unfinished invoice to my customer without me asking it to.
  16. [R24] 2/5 · US Won’t refresh: When I erase an invoice or change an aspect of an invoice the app wont update the a change. I have to close out and then reopen it.
  17. [R222] 1/5 · US App freezes a lot: Everytime I try to change the due date, the app freezes.
  18. [R228] 1/5 · US Freezing: This app continues to freeze everytime I try to add a customer.
  19. [R454] 1/5 · GB Keeps crashing: Great app, but crashes all the time, very frustrating
  20. [R55] 2/5 · US Quit “Revamping” an app that worked well: I’ve been using Zoho Invoice for almost 2 years. Both the previous large updated completely changed how easy it was to use. When I first used it, the graphs made seeing profits, spending, receiving simple and clear. Changed to the pie graph was a slight irritation, but still manageable. This most recent “revamp” to a “cleaner and easier” design, made thing
  21. [R109] 1/5 · US Being able to sign out: I’m tired of y’all messing with the app moving stuff around
  22. [R348] 1/5 · GB Gone from good to poor: Prior to latest update this app was so simple to use. In an effort to “flash it up”, it’s now too fiddly and there’s no means to save what you’re doing on the app so stuff you’re working on disappears into the ether. Please re-think this as I’m already looking for alternatives.
  23. [R464] 1/5 · GB Great app - important feature removed?!?: This app is great - but you removed the feature to create custom expenses using the app Why on earth would you remove this?? Please return this feature on the next update or I'll go and use another service. Not good Zoho!!
  24. [R54] 1/5 · US Don’t bother: More work than it’s worth & no kind of instructions or help. I’ve only been able to complete one invoice & if you need to fix something, the entire thing has to be fully done over. It won’t save anything I do. If I had my computer up and running I’d be totally done the 20 invoices need to complete if I could just my Excel spreadsheets. Between yesterday & today I can’t even get one
  25. [R58] 5/5 · US Account not active: Very frustrating because I am trying to get into my account and it says it’s not active. I try to send emails and I’m not getting replies back and apparently emailing is the only way you have to reach out to you.
  26. [R63] 1/5 · US CFO: All my invoices just disappear for no reason
  27. [R248] 1/5 · GB Deletes Invoices: Unfortunately, my invoices are now only accessible through the app and I cannot access them on my Mac or through the website. They are only accessible through the phone app. I’ve used this service for a while, but beware, your data might end up being deleted, leaving you in a nightmare position if you don’t have a backup.
  28. [R13] 4/5 · US Need small improvements: Good app just need a few improvements scan receipts and automatic add them to categories for expenses…and more costomization for invoices
  29. [R15] 5/5 · US Please add Headers in mobile: This app is amazing. Can you please add a way to apply headers to a section like what’s available on the web version. I use this for handyman quotes and sometimes need to list out different parts of a project separately. For example if I’m working in the garage, dining room and bathroom I can put in a header for that section this list out the items included. Looks cle
  30. [R45] 1/5 · US WAS GREAT BUT NOW IS BAD: CAN’T CUSTOMIZE TEMPLATES. STAY AWAY FROM
  31. [R65] 1/5 · US Can’t use business email: I do not want the default email they force you to use as my business email. It is NOT my business email and I DO NOT want my clients emailing it, or even having it at all. I also do not want my Apple profile information on this, as it is very, VERY inaccurate. This app makes itself useless for no reason.
  32. [R95] 1/5 · US Can’t create account: I’ve been trying to create an account for the last 10 minutes and it’s not possible. There’s something wrong with the Captcha . I’ve tried using sign in with Apple and signing in with an email address and neither of them work.
  33. [R369] 1/5 · GB Redundant app: My online account and my app account don’t seem to want to marry up. This makes the app redundant
  34. [R373] 1/5 · GB Doesn’t work: Won’t let me sign up. Says UK isn’t supported. Also on the other free invoice generator it doesn’t send you a copy to your email. A bit late now as I’ve already submitted an invoice
  35. [R404] 1/5 · GB Intergration: Can’t link the app to my Zoho books account so for some reason logging in under my account just sets up a new organisation. A lot more complicated than it should be. Previous accounting software just linked every app but Zoho makes you work it out first. Everything should just link under your email address…why does it constantly set up new organisations? Zoho expenses gives the optio
  36. [R115] 1/5 · US Not good for business owners: This app does not give you as a business owner any of the reporting that you need. You cannot get daily income, weekly income, you can’t check reports. Just an absolute waste of an app. These Indians that make these apps, don’t run businesses I think that’s why it’s been programmed by people that don’t run American businesses
  37. [R203] 3/5 · US Text the invoice option: It looks like I can only email the invoice to my customers but I really need to text them too
  38. [R210] 1/5 · US Find the paid button: Yo! I guess it been okay but I send invoices and as soon as I get paid .. I wanna hit the paid button so I know I’ve been paid
  39. [R551] 2/5 · CA Expense tracker needs some updates.: -Cannot edit expense categories (you can add categories but you can’t edit the category names after you’ve added them). -Would be good to add a feature in the expense report where you can tap on a category and see all the expenses under that category. (Also, from there, if you can then tap on individual expenses to see the receipts so that they are easy to l
  40. [R7] 1/5 · US Not User Friendly Initially: I finally decided to use the ZOHO Invoice app to create an invoice because a customer and friend had recommended the app. I was hoping to open the app and learn in realtime to send an invoice for a job just completed, but find it difficult to accomplish a quick first invoice. It’s possible after using and studying I’ll have a different viewpoint, but since the pop-up
  41. [R429] 3/5 · GB Review: A good app, however it’s not it’s not intuitive. You really need to be on it a great deal to ‘learn’ where everything is. Mor for someone who does a lot of invoicing really.
  42. [R537] 1/5 · CA Not for me: Not for me. Too many things to add
  43. [R549] 1/5 · CA Super confusing!: I spent 3 days trying to figure it out.
  44. [R42] 1/5 · US NOT FREE: Charged me even though said it was free
  45. [R309] 1/5 · GB Liars: You will never have to pay for the app? Well, you will get the limit of three projects and then you can buy another app of theirs. Liars!
  46. [R624] 1/5 · CA Free is limited to 5: What the F man just 5 customers are you kidding and then the package is too damn expensive
  47. [R236] 2/5 · US Broken Timer: Like the app but the Timer is so broken in the new update. I constantly wants to cancel existing times when I try to start or pause the timer. Might be a IOS widget integration issue. Update, I think it occurs when you try to use the timers both in the mobile app and desktop at the same time.
  48. [R69] 2/5 · US Payment gateways: I can’t connect Square or I don’t have a ACH option like I’ve been seeing on all these Zoho invoice maker tutorials, support is slow, can’t get paid atm
  49. [R268] 1/5 · GB Poor and untimely customer service!: The response time for Customer support is terrible. The OneAuth app is so frustrating if it crashes. It won’t let you back in even when you have all the credentials. Forces you to reach out to support and then they take forever to respond. I’d suggest using a different Invoicing platform.
  50. [R278] 2/5 · GB Bad for Customisation, Customer Service and Multi-Currency!!: I was really happy using this at first for my uk only invoices. But when I went use it for a client’s international business it became very complicated to customise to multi currency. We didn’t want ‘payment options’ link on the template as well but couldn’t find a way to remove it. I contacted customer services by email and got no repl
  51. [R442] 1/5 · GB Don’t waste your money: They keep taking payments off me and I can’t even get into my account. Have asked for help and been ignored.
  52. [R256] 3/5 · GB Would recommend however: Love the app, but even on the paid version. Doesn’t seem to remove their branding in the footer. Maybe just a glitch my end but nonetheless. Also the customisation of the invoice and estimates could do with being much more in depth as it’s quite limited on what you can do.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store