MS NOW
MS NOW offers valuable news content, but its recent transition has introduced numerous critical technical issues across multiple platforms, making the app frustrating and often unusable for many users.
MS NOW is a news application that provides access to MSNBC content, including live streams and on-demand videos. While users appreciate the news coverage, the app has been plagued by significant bugs and performance issues since its rebranding from MSNBC, particularly on Apple TV and iOS devices.
What users like
What users complain about
- The app frequently crashes, freezes, or fails to open, especially on Apple TV and iOS.R5R6R7R13
- Users are constantly forced to sign in with their TV provider, often multiple times a day, or the sign-in process fails entirely.R8R23R25R26
- Commercials are excessively loud, repetitive, and disrupt the viewing experience.R2R29R32R47
- Live streaming is unreliable, with frequent errors, buffering, and delays.R5R18R21R39
- The app lacks full live show availability and often only provides snippets or partial episodes.R1R86
- Many users cannot watch live content without a cable TV subscription, and there's no paid alternative within the app.R4R9R12R24
- The app has poor accessibility, including small, non-adjustable font sizes and issues with screen rotation on iPads.R38R90R103R104
- Recent updates have made the app incompatible with older iOS versions, locking out many users.R33R60R61R67
- Users report an 'update loop' where the app continuously prompts for an update that doesn't resolve the issue, preventing access.R63R71R76R79
- Volume levels are inconsistent, with live streams being too low and commercials too loud.R14R36R37R93
- The app includes unsolicited spam, pop-up ads, and other brands from Versant Media LLC.R15R52R101R105
- Some users experience multiple audio tracks playing simultaneously, making content unintelligible.R22
- There are reports of broken TV provider logins, specifically for Verizon Fios and Xfinity.R55R124
- The app lacks basic features like search or news filtering.R59
- The app has connectivity issues with Chromecast.R16R21
Latest update · v13.10.0
What the developer says changed (the verdict above weighs this against what reviewers report):
General bug fixes and performance updates. We value your feedback. Please reach out to [email protected] with any questions, comments, or concerns.
Recurring themes
Who it's for
This app is for existing MSNBC viewers with a cable TV subscription who want to access news content on their mobile devices or Apple TV, provided they have a newer iOS device and are willing to tolerate significant technical frustrations R4R9R24. It is NOT for users without a cable subscription, those with older iOS devices, or anyone expecting a smooth, bug-free streaming experience R9R33R60R61.
Evidence note: The recent reviews skew heavily negative, with a recent-negative score of 0.835, which strongly contrasts with the lifetime rating of 4.09. This indicates a significant decline in user satisfaction following recent updates and the rebranding to MS NOW. The developer's release notes for v13.10.0 mention 'General bug fixes and performance updates,' but the overwhelming majority of recent reviews directly contradict these claims, reporting severe and persistent bugs, crashes, and performance issues.
Frequently asked
Can I watch full live MSNBC shows on the MS NOW app?
Does MS NOW work well on Apple TV?
Do I need a cable subscription to use the MS NOW app?
Are there issues with commercials in the MS NOW app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R169] Awesome Real Reporting Finally 🙊🙈🙉🚨🫵🏻🥹: Finally no more tablet reporting! We need professional analysis and data driven research and actual data driven analysis! Your perception is must have real FACTS literally ! Not just your opinion or fictional views ! REPORTERS just talking to each other about what they think happened from other REPORTERS is NOT THE NEWS without real evidence or facts!
- [R37] Low volume, wonky app: It’s a shame the app’s performance is so atrocious. It crashes all the time. The live audio is barely imperceptible. The on demand videos are not. So switching from live to on demand videos can be deafening. It really is a shame because MS has fantastic content I try to access every morning and early evening. Womp womp.
- [R62] Great news, if you can find it between the ads.: MSNBC has become expensive, and they pay for this with advertising- a LOT OF ADVERTISING! Cheap, crass, brainless advertising, stacked up in long strings of ad after ad….. If you can stand it, or tune it out, there’s still good content, but it’s a struggle.
- [R94] “Frustrating App Performance: MS Now Regularly Fails to Open on Apple TV”: The app almost always fails to open on my Apple TV. Based on other reviews, clearly I’m not alone. I’m astounded that they’ve allowed this to persist since the app’s launch and haven’t been able to fix it. It occasionally works on my iPad, but I didn’t download this app specifically for that purpose. I want to watch it on m
- [R99] iPad Viewing: Thank you for making available reading in landscape mode on an iPad.
- [R100] Finally!: Hooray! Thanks for finally making landscape view available!
- [R5] used to work fine…now, not so much!: This app used to work fine on my roku, but about a week ago it started giving error message after a few minutes of streaming ! Did you update something that created the glitch? I suppose I will have to subscribe to it on youtube and catch clips! This is not acceptable! 🥵
- [R6] Freezes on the Thank You screen: Tried to use it but the app freezes after the introductory privacy messages, whether you opt out or don’t.
- [R7] Terrible!: Constant glitches
- [R13] Can’t open: Even with latest update, app doesn’t open, begins to and then crashes every time. Using latest iOS and iPhone 17 Pro.
- [R8] Fix the sign in!: Have to sign in every single time and now it doesn’t work at all. Frustrating
- [R23] Worst app ever: I have been writing to this company in hopes they would fix this buggy app but they seem incapable of creating a simple app. Not only do I have to log in every other day instead of staying logged in through my provider (xfinity), but it worked for a few days on my iPad and then suddenly all I get is a black screen when attempting to log in through xFinity. Why can’t they seem to fi
- [R25] Sign in problems: I find myself having to constantly sign in with my network provider and then it still tells me I have to sign in. I go to settings where it shows I'm already signed in with Directv and sign out. Then I sign in again and it still won't let me watch. This happens every other day or so and it's made this app completely useless to me. I'm looking for a news alternative because I can'
- [R26] Worst app ever terrible, have to login almost every time you open the app if that works: Again, always have to login if that works terrible won’t recommend it not worth the time or aggravation and then after you delete it and re-enter the app set it all up again go back to use it again and you have to login Works for a couple of attempts then two days later I have to delete it all over again and r
- [R2] FIX THE COMMERCIALS!!!: The news part of this app is just fine. The shows work, the articles work, the videos work. But god help you if you listen to the live tv app during the work day. The same freaking commercial will play like five times in a row EACH commercial break all day long. It’s driving me insane. I’m so close to ditching this app all together just because of the commercials. Fix this!
- [R29] Stop with the Comcast commercials: Deleted the app after hearing the same Comcast commercial no less than 12 times in a one hour period while streaming morning Joe. When it wasn’t Comcast it was Spectrum. Unreal!
- [R32] Joseph and Gary: I love MS Now but listening to it on your app is SO ANNOYING! The repetition of the same commercials over and over I can’t stand it. PLEASE I would be happy to pay for the app and listen to complete show/news with minimal commercials. Can you do anything to help? Thanks
- [R47] Blasting Commercials: Incompetent or unethical engineered app that obnoxiously blasts commercials significantly louder than the actual show you are watching. Awful.
- [R18] Love the channel, the app is a glitch fest!: It’s so frustrating to try to tune in to a program and just not be able to get there! The endless buffering is maddening. And then I find myself signed out, and unable to sign back in. It just freezes up. Terrible.
- [R21] Horrible App: On the night of the June 2026 primaries no news stories will load and the app is incapable of casting via google. It’s like y’all are desperate for no one to watch your coverage. Amateur hour.
- [R39] Live Stream issues: Live stream is frequently an issue. An error message appears with “retry” but rarely works.
- [R1] No live shows!: I recently dropped my streaming service, so msnbc went away. I thought that would be ok, because I new this app existed. So, I downloaded it and all I can find is snippets of shows! I can’t watch a full show the day after it was live, I can watch a half hour of an hour long show the next day, but then it switches to a different show! Not even close to what I thought it would be!
- [R86] Ok: As a shorts informational app it’s ok. I’d rather pay for a full app with full stories than just pieces of interviews, hearing moments. This doesn’t allow enough information to be very valuable and I am a true fan of MS but, I need more from the app.
- [R4] MS NOW LIVE ON THERE APP ONLY: Why can’t MS NOW show there live broadcasts on there app like NBC news does instead of going thru a subscription TV NBC News have a live take every time you watch NBC News
- [R9] Cut the cable.: Why can’t we watch this channel without a cable provider? Everyone doesn’t have cable. Cut it because it’s really high.
- [R12] What happened to the great MSNOW experience? New management killed it!: So much is wrong with the site. I am perfectly happy to pay for a news site that works But not for one that forces the viewer to suffer through ads that they do not want an SD that seem to make the viewer take multiple extra steps to even get to the programming that they want! More and more I stream podcasts and substack p
- [R24] Can’t stream?: Just wanted to live stream over the internet but can’t find a way to do that. Don’t have someone providing TV channels.
- [R38] Doesn’t use accessibility features for font size: I appreciate this reporting and listen often, however the site doesn’t allow the accessibility features of iPhone. The font is small and thin, doesn’t rotate when I turn the phone, and pinching it larger then requires an annoying back and forth movement to read. For an entire article or several articles, this is just too frustrating. Your content i
- [R90] Small print not customizable: Your print is too small and it cannot be enlarged using my iPhones settings. That is a huge huge mistake. Now I’m considering deleting this app. I’ll wait a while to see if you correct this mistake.
- [R103] Vertical only?: I use an iPad in landscape mode. This app appears to be limited to portrait orientation. Deleting.
- [R104] Bugs: For developers: Does not rotate App for iPad horizontal. You need to delete and redownload the upgrade from the App Store manually to fix the alert ⚠️ of ‘no TV service’ glitch. Auto updates would be best. The web version often does not show the live stream, getting stuck on the logo.
- [R33] This update is incompatible with my older iPad: My MS NOW app was working fine before. Today, I had to get this update and it requires a higher iOS than I have. Nice job, guys.
- [R60] I like MS Now but you lost me: My iPhone cannot run Os 17 so I can no longer see MS Now. Why do that? There are lots of us with older phones.
- [R61] Ios under 17… {:(: I cant access the app due to the need to update… I cant update because my iPhone iOS is under 17 … How do I solve that?
- [R67] Forced obsolescence: Software applications must be designed for legacy devices if you are wanting to increase your user base and experience. Forcing user obsolescence to purchase new hardware devices is a poor business strategy especially in an economic environment where products prices are beyond the consumer’s discretionary budget which is currently zero dollars and improvement is not possible o
- [R63] Update: Can’t use because it says needs update but won’t update
- [R71] Update doesn’t work. Can’t access MS Now.: I was prompted to update the app. Did this, and now can’t access MS Now. I’m in an endless loop of update prompts!
- [R76] Bad Programming: Upon being asked to update MS Now, when I click on install it, it goes back to previous page in a never ending do-loop.
- [R79] Updated App won’t open: I just updated and the App won’t open. I’m going in circles. When I press open I’m taken back to the dialog box to update. Not good.
- [R14] App volume is too low!: I love the content but the volume on live streaming of the tv channel is set way too low. I have to put my Ipad volume all the way to maximum in order to hear the app at a reasonable volume. They need to fix this. It’s a problem.
- [R36] Needs work…: You have to log into your isp every few days, sometimes in the middle of a show. Lately I can’t get the audio loud enough to hear in my earbuds while walking. Kind of defeats the purpose.
- [R93] Volume levels awful during commercials!: Why do the volume levels get uncomfortably higher each time the MSNOW shows take commercial breaks on the iPad and iPhone apps . Can’t that be fixed. It’s awful. I have to manually turn it down during those breaks!
- [R15] Just The News, Please!: Downloading MS Now seems to include a platform full of other sites for something called “Versant”. I don’t want them shopping out their other brands to me, UNSOLICITED and UNWELCOME. Take your SPAM and stay away from the MS NOW app…or, say GOODBYE!
- [R52] Intolerable spam app: It’s impossible to read articles without being bombarded with pop up spam advertisements. Absolutely ridiculous
- [R101] Advertising platform: 21 century lack of consumer respect. There’s nothing useful about having advertisements pop up while trying to read something that is broken up by more ads, overshadowing and distracting from the journalism.
- [R105] Unusable: The amount of garbage clickbait and ads that pop off the page repeatedly play without launching them makes this app unusable. I deleted it.
- [R22] Multiple audio tracks: App was good when hit first released but recently when you try to watch a video you get 2 or 3 audio tracks playing at once. Make listening to the anchors practically impossible. I’ve had to turn to the CNN app just to keep updated.
- [R55] Verizon TV Provider login broken on Apple TV: The app works fine on iPhone I can sign in and link my Verizon Fios account no problem. But on Apple TV it redirects to Verizon’s site and throws a generic error saying it can’t process the request. Tried it on two completely different Apple TVs with the same result, so this is definitely a bug in the tvOS app, not a device or account issue. Hoping the
- [R124] Fix App Recognition of Xfinity Accounts: Long time fan of a great app. But since conversion to MSNOW, app no longer allows Xfinity log ins to watch live. I log in, with same credentials used for years, and receive an error message that my account is not valid. Frustrating!
- [R59] Terrible: No way to filter news. No search. Immediately uninstalled
- [R16] No connectivity to Chromecast: Before MSNBC became MSNOW there was connectivity to Chromecast. If I am paying for cable access I should be able to use my ios devices to connect to Chromecast.
- [R35] Update: I updated your app but it will not open !111
- [R20] AP doesn’t work on Apple TV: Developers clearly have not tested. This app does not work on Apple TV. You sit looking at the live logo and it has trouble integrating with your TV provider and does not authenticate. Therefore, you don’t get any access.
- [R27] Doesn’t work with Apple TV: The app is junk and is non functional on Apple TV.
- [R42] Doesn’t work on Apple TV: Does NOT work on Apple TV at all now since becoming MS Now.
- [R92] no cable/big problem: If you want to watch live you must have a cable subscription. I’m not opposed to paying a small fee (like other streaming apps) to access this. When will these sites realize we don’t all worship cable companies?
- [R70] Absolutely useless now: This was my go to app. Until updated to 17:6 iOS Now completely useless. Please fix!!! I’m 17:4 iOS. I will not update to iOS 26. Since I’m hearing from friends an people that it’s a. Nightmare!! Unless you can fix for iOS 17 and under I will have no choice but to delete. OBTW, PBS. Operates on iOS 15 and higher. If you fix I will re right a review and
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store