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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Zions Bank Mobile Banking

45
User verdict / 100 High confidence Divided

The Zions Bank Mobile Banking app receives mixed recent reviews, with many users experiencing critical functionality issues like frequent crashes and mobile deposit failures, despite some finding it convenient for basic transactions.

4.7★ lifetime (30,390) Free to download since 2009 by Zions Bancorporation, N.A. updated 0.5 mo ago recent negative 55% 120 reviews across 1 regions
App Instability Mobile Deposit Issues Login & Biometrics User Interface & Features Basic Functionality
5★75
4★21
3★17
2★38
1★99
recent reviews across 1 regions, vs the 4.7★ lifetime average

Recent reviews for the Zions Bank Mobile Banking app indicate a significant decline in user experience, with many reporting critical issues such as app crashes, login problems, and unreliable mobile deposits. While some users appreciate its convenience for basic tasks, a large segment is frustrated by its instability and loss of previously available features, contradicting the developer's claims of bug fixes.

What users like

  • Easy and convenient for basic transactions like checking balances and transfersR6R21R40R103
  • Mobile check deposit can be quick and easy when it worksR2R10R95R99
  • Improved stability and features compared to older versions for some usersR33R46R88R98

What users complain about

  • Frequent app crashes and failure to load, often with error codes (e.g., 1002, 1003)R8R9R15R19
  • Mobile check deposit feature is unreliable and difficult to use, often rejecting checks or freezingR3R17R20R30
  • Biometric login (Face ID) is often broken or inconsistent, requiring manual password entryR50R52R56R60
  • New format is a downgrade, with poor transaction detail visibility and large, unnecessary graphicsR24R32R73R81
  • Lack of iPad landscape mode support, especially after recent updatesR7R72R76
  • Notifications are often delayed or inaccurate regarding account balancesR1R22
  • Issues with VPN compatibility and security concerns when travelingR5R14R47
  • Some features, like rewards or transfers, are broken or less functional after updatesR13R16R144
  • Customer service is unhelpful with app issues, often suggesting basic troubleshootingR52R87
  • App often redirects to external websites for credit card details or documents, breaking the in-app experienceR114R115R248

Latest update · v8.0.36

What the developer says changed (the verdict above weighs this against what reviewers report):

Thank you to our customers for providing valuable feedback. We continue making improvements by fixing bugs and improving the experience. Make sure to turn on auto updates to ensure you always have the latest version of our app.

Recurring themes

App Instability negative
Many users report the app frequently crashes, fails to load, or displays error codes (e.g., 1002, 1003), making it unusable for extended periods. This directly contradicts the developer's notes about fixing bugs.R8R9R15R19
Mobile Deposit Issues negative
A significant number of users find the mobile check deposit feature unreliable. It often rejects checks, freezes, or has difficulty capturing images, forcing users to visit a physical bank branch.R3R17R20R30
Login & Biometrics negative
Users frequently experience problems with biometric login (Face ID), finding it inconsistent or completely broken, which forces them to manually enter passwords or deal with repeated login attempts.R50R52R56R60
User Interface & Features negative
Many reviewers dislike the 'new format' or updates, citing large print, poor transaction detail visibility, unnecessary graphics, and broken features like rewards or transfers. iPad users specifically mention a lack of landscape mode.R7R13R16R24
Basic Functionality mixed
While many report severe issues, some users still find the app effective for basic tasks like checking balances, making transfers, and paying bills, describing it as easy and convenient when it works.R6R21R33R40

Who it's for

This app is for Zions Bank customers who primarily need to perform basic banking tasks like checking balances or making simple transfers and are willing to tolerate frequent app instability and issues with features like mobile deposit and biometric login R8R55R60. It is not for users who rely on consistent app functionality, accurate real-time notifications, or robust mobile deposit capabilities R1R20.

Evidence note: The recent reviews skew heavily negative, with many users reporting critical app failures and a decline in quality after updates. This contrasts sharply with the high lifetime rating, suggesting a recent negative trajectory in user experience. The developer's notes mention bug fixes, but recent reviews directly contradict this, indicating ongoing or new issues.

Frequently asked

Does the Zions Bank mobile app support Face ID or biometric login?
While the app offers biometric login, many recent reviews indicate it is often broken, inconsistent, or stops working after updates, forcing users to manually enter passwords R50R56R60R63.
Is mobile check deposit reliable in the Zions Bank app?
No, many users report the mobile check deposit feature is unreliable, often rejecting checks, freezing, or failing to allow the 'next' button to be clicked, making it difficult or impossible to deposit checks remotely R3R20R55R58.
Are there frequent errors or crashes with the Zions Bank app?
Yes, numerous recent reviews indicate the app frequently crashes, fails to load, or displays error codes like 1002 or 1003, making it inaccessible for users for extended periods R9R15R28R34.
Does the Zions Bank app support iPad landscape mode?
No, recent updates have reportedly broken landscape mode functionality on iPads, making the app difficult to use for tablet users R7R72R76.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] 5/5 · US Best Bank: This has been my first bank, the app is flawless in my eyes, and it’s super easy to work with. Thank you!
  2. [R21] 5/5 · US Appreciation: Love going to my phone and making necessary transfer, and checking on my balance.
  3. [R40] 5/5 · US Zions bank review: It is great. It is easy to see transactions and to take out and put in money very helpful. Highly recommend!
  4. [R103] 5/5 · US Easy Setup: This is a very easy app to setup and transfer money
  5. [R2] 5/5 · US Mobile banking: Check deposit made easy
  6. [R10] 5/5 · US Easy: So easy and convenient make a deposit right from your home
  7. [R95] 5/5 · US Quick and easy: I haven’t wanted to try this, but my husband convinced me and I am so happy. This was quick and easy. Thank you for the convenience of this way of depositing my checks.
  8. [R99] 5/5 · US Amazing: That was fast and easy
  9. [R33] 5/5 · US Convenient: The app works and they keep adding good features
  10. [R46] 5/5 · US Excellent Application: Works so much better than the last versions.
  11. [R88] 4/5 · US Getting Better: Zion’s is getting to the point where it’ll compare to Bank of America. eventually
  12. [R98] 5/5 · US The best !: I have lived the Zions on line banking app since I began using it when it first came out . The best part? it just keeps getting better, more intuitive ..!
  13. [R8] 1/5 · US Sucks: Absolutely sucks. 60% of the time is says “cannot connext try again later” stupid app
  14. [R9] 1/5 · US Doesn't even work: I'm not sure when, but this app doesn't even load fully anymore, it just gives me an error code 1003. And I'm not calling a help number to get the app to work, the app should just work.
  15. [R15] 1/5 · US Doesn’t Work: Do you even realize that the latest app does not work. It will not even open up. I have deleted it and re-installed it several times. Still doesn’t open up. Have you given up with providing an app? If so, let your customers know.
  16. [R19] 1/5 · US What Happened? Error Code 1003: It use to work now it gives me error massage Code 1003 even after I uninstalled and reinstalled.
  17. [R3] 4/5 · US Fix your check options: Good app, but man it's a pain to dipost a check. I'll be there for 30 mins trying to wait for it to allow me to hit next. It doesn't tell me if the picture is wrong or if there's an error. But I would say this feature does suck. Please fix it
  18. [R17] 2/5 · US Mobile Deposit: The Mobile deposit is difficult to use compared to the other banks we use.
  19. [R20] 2/5 · US Unreliable mobile upload: Regularly have issues trying to upload checks. Take compliant pictures, fill in the boxes, but it doesn’t allow the option to click the next button. The app doesn’t feel stable. Especially because there are so few Zion banks across the country the mobile upload is a dealbreaker.
  20. [R30] 1/5 · US Mobile deposit won’t work.: Mobile deposit says “full screen required” but doesn’t do anything and freezes the app.
  21. [R50] 1/5 · US Logged out due to inactivity: The app keeps logging me out due to inactivity as soon as I log in. I’ve deleted and reinstalled the app and have the same problem.
  22. [R52] 1/5 · US Worst app: It will never remember your log in info and will always log you out. They have awful customer service to help you out
  23. [R56] 1/5 · US Really bad: Biometric login is such a joke. If you ever figure out how to get it working, it stops again after a while with no obvious way to get it working again. Not a good bank either. They nickel and dime you to death.
  24. [R60] 4/5 · US Fix Face ID Feature: I love this app, but every time I try to login using Face ID, it says “An error occurred while trying to login using biometric data” so I have to type in my password. Very annoying.
  25. [R24] 3/5 · US New format is a downgrade: Since the new format was launched now when I check my accounts all I can see are the #’s and barely any of the transaction details. Very frustrating. App is updated. I only use the phone app. The old format was great. Been a customer since the 90’s. Hope they can upgrade us back to a more convenient format soon. Love Zions Bank.
  26. [R32] 1/5 · US Horrible update: This update is terrible!!! The print is so large, you have no idea what the transaction is, at a glance. You have to click on each one to see what it is. And if you click on search, but change your mind, there’s no way to go back. You have to close the app. So sorry I updated it. I’m so annoyed. It is useless. Why do they insist on making stupid changes?
  27. [R73] 1/5 · US Unresponsive: I use this app regularly and I find it unresponsive a lot. I can see my bank balances, but the app often won’t bring up transaction history detail. They just “updated” the app and it is some how worse than before. I guess this is to be expected from a 100 year old bank trying to keep up with technology.
  28. [R81] 1/5 · US Upgrade: I hate hate hate the new upgrade.
  29. [R7] 1/5 · US I’m willing to be patient but this is rediculous: I last tried the iPad version of Zions app years ago and the experience was so horrible I decided to use the browser instead. There are times when the Zions page won’t allow a log in but the app will work but at least I didn’t feel like putting my fist through my iPad screen when I used the app. Fast forward to today (March 2026) and here I am tryi
  30. [R72] 1/5 · US You managed to break landscape mode on Ipad again with last update: You managed to break landscape mode on Ipad again with last update ** MY RESPONSE TO DEVELOPER RESPONSE** If you are aware of the issue how did this make it out of testing and QA? I am a developer, this release for IOS / IPad should never have been but into the release branch and merged in prod/main. Not super hard, create a
  31. [R76] 1/5 · US Why!: The new app will not rotate to landscape mode on iPads. Who thought this would be an iprovement?
  32. [R1] 4/5 · US Delayed Messages/accurate Notification Updates: While I really love the app and being a member? I quite often am annoyed with the fact that I don’t get accurate updates on balances- I’m always being delivered the former days news. If I want to confirm my balance I have to actually open my app.. kinda defeats the purpose of notifications. I need accurate information and prompt notifications.
  33. [R22] 4/5 · US Electronic Banking: Delay is a bit too long
  34. [R5] 3/5 · US balderdash!: the nightly maintenance and vpn login denial have gotten annoyingly old. deal with them or face a shrinking customer base.
  35. [R14] 2/5 · US No VPN compatibility: Isn’t compatible when using VPN. Terrible for security risk.
  36. [R47] 3/5 · US If You Travel - Beware !: There are several challenges in using the app when you travel “away from home” . . . Be advised of your lack of ability to complete critical transactions 😳
  37. [R13] 1/5 · US App isn’t good: App used to be super great and user friendly. Since it was updated in October customers can’t go in and do things on their own. Example is the rewards. Previous you could go in and get the rewards on your own. Now if you click the rewards button it won’t take you anywhere. Why can’t this app actually be updated to work decent for customers?
  38. [R16] 2/5 · US Update: You cant do transfers on the new update please fix
  39. [R144] 3/5 · US Transfer money to other account: Some time it works and sometimes don’t work the apps is a problem when it doesn’t work because you need to transfer money in one account to the other when is emergency and you can not available to do it is stressful
  40. [R87] 3/5 · US Poor customer assistance: I called our local branch. They were professional and courteous but had no insight into the app. They gave me the customer service number. I waited to get through for twenty minutes. The woman was rude and gave me the, “Did you try updating it” solution which solved nothing. Turning phone off then back on, my solution, did the trick.
  41. [R114] 4/5 · US Great App: The application is made well. I find it easy transfer money and pay bills. I wish I didn’t have to leave the application for documents or understanding my monthly statement. However they do provide decent links so it’s not too much of a hassle. Overall it’s nice.
  42. [R115] 3/5 · US Okay: Everything works okay but I don’t like how the app has to open the credit card details in safari instead of staying in the app like every other banking app I have.
  43. [R248] 3/5 · US Not User Friendly: The app sends you to outside websites to look at your credit card financials. That website is terrible to navigate. Overall, the most common uses for a bank app are not easy to use.
  44. [R63] 1/5 · US Password authentication broken: Latest update has issues with face id and can’t log in with reset password.
  45. [R55] 1/5 · US Mobile deposit doesn’t work anymore: Mobile deposit used to work, but every update to make it smarter has made it less reliable until now it no longer works. I get different errors for every check I try to deposit. This makes the app mostly useless to me.
  46. [R58] 1/5 · US Mobile deposit unreliable: This app rejects 50% of my checks so I have to go to the bank to pay in myself. Defeats most of the purpose of having the app for convenience. Used to accept handwritten checks but no longer does, or even if a check is printed slightly misaligned.
  47. [R28] 2/5 · US always crashing: i can never use the app i always have to use a browser because i get error code 1003
  48. [R34] 3/5 · US Please fix: When the app does load it works great and I can move money around very quickly but the problem is that the app will never load anymore and always has either a 1002 code or a 1003 code no matter where I am and how good my service is

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store