Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

CNN

45
User verdict / 100 High confidence Divided

The CNN app provides timely news coverage and keeps users informed about global events, but recent updates have introduced significant issues with paywalls, broken widgets, frequent login requirements, and various streaming and app stability problems, especially for paid subscribers.

4.8★ lifetime (1,664,325) Free + in-app purchases since 2009 by CNN Interactive Group, Inc. updated 0.1 mo ago recent negative 53% 120 reviews across 4 regions
Paywall & Subscription App Stability & Bugs Broken Widgets Login & Access Issues Streaming Experience Content & Reporting
5★338
4★71
3★58
2★85
1★441
recent reviews across 4 regions, vs the 4.8★ lifetime average

The CNN app offers timely news and global event coverage, appreciated by many users for its informative content. However, recent changes have led to widespread frustration due to articles being locked behind a paywall, non-functional widgets, and persistent bugs affecting streaming, login, and overall app stability, particularly for paid subscribers.

What users like

  • Provides timely news coverage and keeps users informed about important global eventsR9R290R298R300
  • Offers a good source for US-based news and political analysis, often seen as a counter to other news sourcesR290R292R312R464
  • Customer support can be responsive in resolving subscription issuesR19

What users complain about

  • Many articles are now behind a paywall, limiting free access to news contentR3R7R10R17
  • Widgets are frequently broken, displaying blank content or not working at allR8R13R14R18
  • Paid subscriptions still contain ads, which is frustrating for users expecting an ad-free experienceR5R217
  • App often freezes, crashes, or jumps backward while reading articles, requiring restartsR4R97R311R437
  • Users, including subscribers, are frequently logged out or required to re-verify their TV provider dailyR16R33R82R162
  • Streaming service for paid users is buggy, pausing audio with notifications and not resuming, or not offering live TV content as expectedR35R115R118R193
  • Notifications are sent for subscriber-only content, leading to frustration when encountering paywallsR28
  • Difficulty accessing subscriptions across multiple devices or platformsR11R20R49R236
  • Poor video playback, with clips starting halfway through, finishing early, or crashingR263R571R573
  • Repetitive and intrusive advertisements, sometimes causing the app to become unusableR15R297R315R375
  • Lack of accessibility features and inability to save progress on videosR22R45
  • The app forces users to agree to terms of service for data harvesting, which some find intrusive for a news appR1R39

Latest update · v26.14

What the developer says changed (the verdict above weighs this against what reviewers report):

We're listening to your feedback and continuing to make improvements to enhance your experience. Please update the app to ensure you always have the latest version.

Recurring themes

Paywall & Subscription negative
Many users are frustrated by the introduction of a paywall, limiting free access to articles and making the app feel useless. Paid subscribers also report issues like still seeing ads, being kicked off the app, and not getting the expected 'all access' content.R1R2R3R4
App Stability & Bugs negative
Users report frequent freezing, crashing, articles jumping backward, and black screens. These issues significantly hinder the reading and viewing experience, especially for paying subscribers.R4R35R41R97
Broken Widgets negative
A recurring complaint is that the CNN app widgets no longer work, showing blank displays or failing to load content after recent updates. This contradicts the developer's general 'improvements' note.R8R13R14R18
Login & Access Issues negative
Many users, including those with subscriptions, are frustrated by being forced to sign in or re-verify their TV provider daily. There are also issues with accessing subscriptions across multiple devices or platforms.R11R16R20R33
Streaming Experience negative
Paid streaming users report issues like audio pausing with phone notifications and not resuming, lack of live TV feeds (instead getting recaps or headline news), and repetitive commercials during breaks.R15R32R34R35
Content & Reporting mixed
While some users praise CNN for timely, informative, and honest reporting, others criticize it for perceived bias, focusing on sensationalized stories, or not providing diverse content. Some also dislike the heavy reliance on video content over text.R6R9R10R135

Who it's for

This app is for users who prioritize timely news coverage and global event updates from CNN R9R290. It might appeal to those who appreciate CNN's specific political analysis or view it as a counter-balance to other news sources R290R312. It is not for users who expect free access to most articles, an ad-free experience with a paid subscription, or a bug-free streaming and widget experience R3R5R8.

Evidence note: The developer's release notes are vague ('continuing to make improvements') and do not address specific issues, which is contradicted by the high volume of recent negative reviews detailing persistent bugs, especially with widgets and app stability.

Frequently asked

Is the CNN app free to use?
The CNN app is free to download, but many articles are now behind a paywall, limiting the amount of free content users can access before requiring a paid subscription R3R7R23.
Does a CNN subscription remove ads?
No, paid subscribers report that they still encounter advertisements within the app, which is a point of frustration for users expecting an ad-free experience R5R217.
Are there issues with CNN app widgets?
Yes, many users report that the CNN app widgets are broken, displaying blank content or not working at all after recent updates R8R13R18R26.
Why do I have to log in so often?
Users frequently report being forced to sign in or re-verify their TV provider daily, which is a persistent and frustrating login issue R16R33R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] 5/5 · US CNN: CNN provides timely news coverage and keeps me informed about important events happening around the world.
  2. [R290] 5/5 · GB CNN worldwide news: I use this app to get an accurate viewpoint in addition to my regular BBC and SKy news updates. It’s informative and usually unbiased stating the facts to allow the user to form an opinion
  3. [R298] 5/5 · GB Great news channel: Best up to date news
  4. [R300] 5/5 · GB Honest open reporting: Love CNN and it’s ongoing fight for honesty and democracy.
  5. [R292] 5/5 · GB Mr Ibrahim Hangari .: CNN is my first source for news and political analysis .
  6. [R312] 4/5 · GB General review: I catch up daily to get abreast of things occurring in the States. CNN is my go to app. As a UK watcher of U.S. politics it is the best network offering a counter to the maga morons on Fox and OAN etc.
  7. [R464] 3/5 · GB Good US based news source: Great channel but.....clearly don’t like Trump. Sometimes you feel this is the editorial agenda overriding the principal of reporting the news. Be interesting to see if Biden is reported on in the same way. Same happened in the UK especially with the BBC. All we ever ask is for news channels to report the news. We can then make our own minds up.
  8. [R19] 5/5 · US Great response: I had given the 3 stars this morning when all of the sudden I was getting a message telling me to Subscribe when my subscription was good until next May. I could not get it to work on either iPad or iPhone. The AI system provided a way to email for help. They responded quickly and were able to unlock my account. Thank you for all your help.
  9. [R3] 2/5 · US Deleting app: Every time I try to read an article newsworthy it says I reached my free limit. DELETED!!!
  10. [R7] 1/5 · US Pay to read: I have to pay monthly to read news that I can get from other sites and apps for free? Easy pass and delete for me.
  11. [R10] 1/5 · US Used to be free news reading: This app used to be free to read articles but I guess they don’t get enough ad revenue. I use to use it with Fox News to get balanced reporting, but now I’ll use Fox only (which I trust better anyway).
  12. [R17] 1/5 · US Reading limit.. horrible: I think it’s horrible that CNN limits the amount of stories you can view. Capitalism at it’s worse. You have sponsors and now subscribers but you still have to limit how many stories we can view. Stupid
  13. [R8] 1/5 · US Widget totally broken: The widget doesn’t work at all on iOS 26.
  14. [R13] 3/5 · US Good App - Widgets Don’t Work: With the latest app update, I’ve noticed that any widgets I add from this app just show up as blank boxes. They never load any content. Hoping that CNN will fix this bug soon.
  15. [R14] 1/5 · US Widget: You guys just did a update but forgot to fix the widget
  16. [R18] 1/5 · US Widget broken: Since yesterday the widget isn't displaying info. Lines where the info should be are just greyed out. If I tap on the widget it does open the app. But the widget is useless right now. I've tried all the things... Delete app, reinstall, remove the widget and try adding again etc etc etc... Time to go to NBC. That widget works.
  17. [R5] 3/5 · US Paid subscription still has ads????: Thought I was subscribing to not have to deal with ads, the way subscribing at the most expensive level gets you with most other streaming services. What’s the benefit??
  18. [R217] 3/5 · US Ads: Even though I pay a monthly subscription fee, I still have to watch ads.
  19. [R4] 3/5 · US Disappointed: Since purchasing a subscription, the app now freezes while reading articles requiring me to restart the app in order to read articles; jumps backward while scrolling through articles; and goes to a black screen partway through an article which sometimes can be cleared by going backwards, but not always, and then trying to scroll forward again. I expected to have at least as good of
  20. [R97] 3/5 · US 1 Problem: When scrolling down to read an article in the app. The CNN app will suddenly freeze up and not allow you to read the remainder of the article or let you use the app. Please fix.
  21. [R311] 3/5 · GB Keeps freezing!: My CNN on my phone has stopped scrolling. It’s never been smooth before but now once I open it up and try and scroll through the headlines it doesn’t move! Just stays frozen! Even if I’m able to open up a story, once I try and scroll up to keep reading it doesn’t move! Just stays there hanging! I thought this new update would solve the issue but it hasn’t! Still the same thing! Is
  22. [R437] 3/5 · GB Unexpected performance from a channel I respect: The app keeps crashing and I haven’t been receiving any breaking news notifications on my iPhone. On the other hand, I receive daily notifications on my iPad. I believe the app needs to be updated so that it sends notifications as usual without the app keeps crashing.
  23. [R16] 3/5 · US Daily Validation??: Used to, I could sign in with my TV provider and it would keep working. Now, it makes me verify my TV subscriber every day and it will not let me do that until the 60 second free preview timer runs out. This needs to be fixed.
  24. [R33] 1/5 · US How often do I need to register?: Each time a new revision of this app is released(?), it’s necessary re-register (re-login?) to the app.
  25. [R82] 5/5 · US Still could use improvement: I’m now a subscriber and I’m satisfied with the service on my TV and devices. A few things really irk me though. The app: Having to sign in every darned day is really irritating. Streaming: I expected the same programming as you get on regular TV but apparently that’s not the case. Some of the programming is different. Why? I hate having CNN headline news shoved in th
  26. [R162] 3/5 · US Login Sucks: It forces me to sign in every time. I wish you all could update it to remember is
  27. [R35] 5/5 · US Horrible user experience for a paid app: I travel a lot and like to listen to CNN via the paid streaming service on their app. Unfortunately it is bug filled and very difficult to use. I have a new iPhone, and I’m using the current app so I know it’s not that. It starts off streaming the audio correctly, and then any sort of notification from my phone like a text or anything like that at all pau
  28. [R115] 3/5 · US Not live streaming: I subscribed expecting to see the same coverage as network TV but this is just a bunch of recaps and headlines that I can watch on YouTube. What a waste of money!!
  29. [R118] 3/5 · US Subscription video: They don’t offer the actual CNN feeds. Seems like a complete ripoff
  30. [R193] 5/5 · US Streaming Service: I’ve been a subscriber for some time now, I would prefer, when at the Top of the Hour, CNN stop changing to Headline News. This is a terrible experience when watching Brianna and Erika speaking and it is now the top of the hour and a Network switches streaming to Headline News. Let’s fix that problem by allowing the Customer to Choose what they choose to watch. If I wanted to
  31. [R28] 1/5 · US “For subscribers” notifications: Please add a setting to disable Notifications that’s only catered to subscribers. I hate clicking on notifications just to find out it’s a paywall where we can only have access to it if we pay extra money I don’t understand how CNN thinks this is OK. Posting about the economic crisis, inflation, gas prices, and yet want us to pay extra for News articles just becaus
  32. [R11] 1/5 · US Unable to access multiple devices: So it appears that when I log into the CNN app on my iPad with the exact sign in credentials that I have for my iPhone, it does not recognize it. I have been unable to login to the CNN all access through my iPad for a month now since starting the service. I went ahead and made a cancellation on that subscription today. I want to be able to access the CNN all acce
  33. [R20] 3/5 · US Can’t use on either iPhone or iPad: I paid for the basic service until 5/2027. Today I was unable to read subscriber stories on iPad. It told me I needed to subscribe. Did not recognize my email or password. Locked out on iPhone now because it does not recognize either.
  34. [R49] 1/5 · US No ‘all access’ support on Samsung TVs??: It’s 2026. Why can I not log in to my subscription on a Samsung tv.
  35. [R236] 3/5 · US Subscription Bugs: Since creating their paid subscriber model, the app continues to have problems with signing in using my Apple ID. Error messages will create logic loops, e.g. “This account already exists. Please sign in.” after I just signed in with my Apple ID. Also, other non-Apple app sources (website, Roku app, etc.) do not allow users to sign in using Apple IDs.
  36. [R263] 5/5 · GB Videos keep stating half way through or crash out: I am British and have the US version been following CNN since the Gulf War when I was on holiday and wondering if I was going to get home.Love US politics much more interesting than the UK especially with D Trump.But some of the news video clips start half way through or out of sync and they also sometimes finish before the end.Please could we get
  37. [R571] 3/5 · CA Video playback continues to be buggy: When you click on a video, it sometimes just plays partially, if it plays at all
  38. [R573] 3/5 · CA Ok, not great: Videos stop after a couple of seconds. Very annoying
  39. [R15] 1/5 · US Utterly Horrible: Doesn’t offer the actual news shows one finds on the CNN channel itself. Plays the same commercials 2, 3 or four times in a row, DURING THE VERY SAME COMMERCIAL BREAK!!! Then, continues to rotate commercials for HBO or CNN original programs six or seven times an hour. It’s as if they’re trying to sabotage HBO, because nothing makes me want to watch a show LESS than being force
  40. [R297] 3/5 · GB Delivery of advertisements ruins this app: The forced delivery of advertisements, often the same ad over and over again, with a long delay involving a black screen during download, ruins this app. The news service is good, but the adverts make the app pretty much unusable.
  41. [R315] 3/5 · GB Great channel, horrible adverts/App: In 15 minutes I have seen 7 times the same exact 14 second advert for IHG Hotels, so I had to switch channel… Otherwise like watching CNN!
  42. [R375] 3/5 · GB Love CNN but hate 15 sec advert every time: Should be removed once viewed once
  43. [R22] 1/5 · US Terrible user experience: I pay for the subscription to watch CNN‘s original shows and content, but the app is very outdated and has a poor user experience. For example, if I stop the video midway and shut down the app, I can’t return to where I left off when I reopen it. I have to start the video all over again, despite paying for the subscription. I also will not be renewing my subscription beca
  44. [R45] 3/5 · US No accessibility really: No accessible settings, No reduce picture size, love CNN but app not ready and you want me to get a subscription not with this app
  45. [R1] 1/5 · US Data harvesting: Don’t ask me to agree to a terms of service contract for READING THE NEWS. You are not a message board or a forum. You provide no way for user input or site interaction that would require the necessity of such information gathering. You are literally a platform to access and read articles about the news of the day…or at least, I thought you were. Deleted.
  46. [R39] 1/5 · US Another Scam!: Read a few articles and then you must become a subscriber.So they can track you and then solicit you! DELETE!!!
  47. [R2] 1/5 · US Pay for CNN is malfunctioning: I paid the annual fee of $29.99 but I keep getting kicked off the app. Please fix it! UPDATE: 2 years later, I continue to be kicked off the app. Fix it, please. Also, fee rose to $69.99 this year!
  48. [R41] 1/5 · US Worse APP: It glitches, having a very hard time to cancel… that make it very difficult. Volume comes and goes.i wish i had never signed up
  49. [R32] 2/5 · US Frustrating: I used to be able to stream to my TV easily. Now the Airplay icon is gone and there is no way to connect.
  50. [R34] 2/5 · US Update is worse: For the most part, I will continue to listen to CNN on TuneIn. While this app is good for reading news bits, most articles are for subscribers. Since its update, when I try to listen, if I get a phone call, text message, alert of any kind, it stops and you have to go back to the app and restart the audio. If you’re using your GPS, any verbal direction will stop the CNN audio, whic
  51. [R6] 1/5 · US Stop trying to chase ratings!: I am subscribed to receive only breaking news events, yet I received multiple push notifications regarding Taylor Swift getting married…
  52. [R135] 5/5 · US Kaitlyn Collins: I am not a fan of Trump but I hate Caitlin Collins! She is so anti-American. She is even trying to bear up on Sen.Fetterman. Fire her!
  53. [R23] 1/5 · US Greedy: You can only read 5 articles until you have to become a paid subscriber to keep reading
  54. [R30] 2/5 · US Pay wall madness: Like many news organizations (including Fox), CNN is highly biased in their reporting. Regardless, I kept the app as a way of balancing my news intake. Imagine my surprise when a recent update caused a message claiming I reached my limit of free articles. I had no clue there was a limit and still don’t know what that limit is. It effectively made the app useless to me. So crazy t
  55. [R26] 5/5 · US Widget stopped working: I used the widget to check the breaking news and daily headlines and now I have to open the app. The widget is just a blank display now

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store