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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Documents (Office Docs)

40
User verdict / 100 High confidence Divided

Documents (Office Docs) is a free app that many users find convenient for basic document creation and storage, but it is currently plagued by an overwhelming number of intrusive and sometimes unclosable ads, leading to a significant decline in user experience.

⚠ Not updated in 16 months, this app may be abandoned
4.5★ lifetime (43,408) Free + in-app purchases since 2009 by Savy Soda Pty Ltd recent negative 12% 120 reviews across 4 regions
Intrusive Ads Usability & Performance Basic Document Management File Access & Compatibility
5★682
4★83
3★28
2★31
1★76
recent reviews across 4 regions, vs the 4.5★ lifetime average

Documents (Office Docs) is a free application designed for creating, storing, and accessing documents across multiple devices. While some users praise its simplicity and utility for basic tasks, recent reviews highlight severe issues with excessive and disruptive advertisements that often render the app unusable.

What users like

  • Easy to use for simple document creation and editingR2R27R506R895
  • Convenient for storing and accessing documents across devices (laptop, iPad, Android)R4R10R21R53
  • Effective for reviewing and saving documents, including PDFsR11R248R76
  • Offers a free alternative to paid document appsR3R20R25

What users complain about

  • Overwhelming and intrusive ads frequently interrupt workflow, appearing upon opening the app, exiting documents, or even during typingR1R23R31R71
  • Ads often get stuck or cannot be closed, making the app unusable and preventing access to documentsR6R34R58R61
  • Some ads include sound, which is disruptive and embarrassing in public settingsR77R24R71
  • Lacks basic features like an undo button, word search, or consistent printing functionalityR3R18R96
  • Documents may not save reliably or can be lost, and formatting issues occur upon reopeningR28R15R104
  • App experiences crashes and freezing, especially with iOS 18, or fails to open documentsR33R78R133R141
  • Difficulty opening local files or editing certain document types like DOCX or ODTR12R60R94

Latest update · v18.0

What the developer says changed (the verdict above weighs this against what reviewers report):

- iOS 18 compatibility update - Improved Google Drive Supported

Recurring themes

Intrusive Ads negative
Many recent reviews heavily criticize the app for an excessive number of pop-up ads that appear frequently, often with sound, and sometimes prevent users from accessing their documents or closing the ads. This contradicts the developer's notes which do not mention ad changes, and users report a significant increase in ad intrusiveness.R1R23R6R31
Usability & Performance negative
Users report issues with the app's functionality, including crashes, documents not opening, files being lost, and formatting changes. Some also note the absence of basic features like an undo button or search bar. The app's last update was 16.5 months ago, and recent reviews suggest performance has deteriorated, particularly with iOS 18 compatibility, despite developer notes claiming an iOS 18 compatibility update.R28R15R104R33
Basic Document Management positive
Despite the issues, a segment of users still finds the app useful for simple tasks like typing notes, creating basic documents, and storing files. Its cross-device availability is also appreciated.R2R4R11R21
File Access & Compatibility negative
Reviewers struggle with opening local files from their device's downloads folder and editing certain file types like DOCX or ODT. There are also reports of issues transferring documents out of the app.R12R60R94R138

Who it's for

This app is for users who need a very basic, free word processor for simple text notes and document storage, and who are willing to tolerate a high volume of intrusive advertisements R2R3R4. It is NOT for users who require reliable performance, advanced editing features, an ad-free experience, or consistent access to local files R1R6R28R12.

Evidence note: The recent reviews skew heavily negative, primarily due to the overwhelming ad experience. While the lifetime rating is high, the recent trajectory indicates a significant decline in user satisfaction. The developer's notes mention iOS 18 compatibility, but recent reviews R133 contradict this, reporting issues with iOS 18.

Frequently asked

Are there many ads in the Documents app?
Yes, many recent users report an excessive number of intrusive ads that frequently pop up, sometimes with sound, and can prevent access to documents or make the app unusable R1R23R6R71.
Can I open local files with this app?
Some users report difficulty opening local files from their device's downloads folder, with one user even being redirected to an adult dating site when trying to browse R12.
Does the app have an undo button or search feature?
No, according to user reviews, the app lacks basic features like an undo button and a word search bar R3.
Is the app compatible with iOS 18?
Despite developer notes claiming iOS 18 compatibility, at least one recent user reported that the app causes considerable trouble with iOS 18, randomly turning itself off when correcting or adding to a file R133.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Simple design: Easy to use, easy to copy and paste. Not very many options but print friendly and straight to the point comes in handy when you have to make a simple document. No problems yet.
  2. [R27] 5/5 · US Nice app: I like this app because of it’s ease of use
  3. [R506] 3/5 · CA Easy to use: Easy to use
  4. [R895] 3/5 · AU Very easy: I like the app it's easy to use
  5. [R4] 5/5 · US Convenient: Very convenient to have all my documents available on laptop, iPad, and android.
  6. [R10] 5/5 · US Feels good!: It's a great feeling to know that you can access and modify on the run!!!!!!!! Mike
  7. [R21] 5/5 · US Love documents: Love this app gives you easy access on the iPad or computer.Stores are documents. safely
  8. [R53] 5/5 · US Extremely useful and portable!: I love this app. It's user friendly and very convenient for storing all kids of documents. I use it on a regular basis.
  9. [R11] 5/5 · US Very helpful app: I love this app. It is very useful and helped me a lot in reviewing and saving documents that I would not normally be able to do. Thanks.
  10. [R248] 3/5 · US Documents: Phenomenal place to store all of my pdf’s! A great addition/option! Far too many pop ups in between using a document which interrupts workflow.
  11. [R76] 5/5 · US Documents: I have been using Document reader for years. It is a go to app. Because of the outline, the print clarity. It works great with the iPad reader. There is no negative for me with this app. I have three Document reader, the older ones and the upgraded app. All I great.
  12. [R3] 5/5 · US Good app: Great reliable app, despite some very few ads. My only issues with this app is that their is no Undo button, and no word search bar. Still a great free alternative tho. I’ve never had any issues saving my documents or really with any of the features in this app.
  13. [R20] 5/5 · US Perfect: Does so much more than the paid version of note taking apps.
  14. [R25] 5/5 · US It’s terrific: Free so far
  15. [R1] 1/5 · US documents: Sucks pretty bad today. Won’t let me open my documents unless I click on ads. I have things to do. Stop interrupting my day.
  16. [R23] 3/5 · US Decent but too many ads.: Way back when I first started using this, it was great for what I needed to do with it. Also the ads were not as bad. But now it is just constant ads that pop up. Load the app = ad. Get a notification from another app that you have to respond to = ad. Exit a document = ad. Just ads on ads for almost every interaction and I suspect it will only get worse as time goes on.
  17. [R31] 3/5 · US Does Not Work 9-30-25: ZERO Stars! This app Does Not Work or function properly. Documents are overridden with marketing advertisements. Too glitchy don’t waste your time. Find a Word document app that works if I could rate a ZERO star I would but it will not post it publicly. 9-30-25
  18. [R71] 2/5 · US Sounds ads aggravating: About a month or so ago, the ads started popping up more frequently. They used to occur when navigating away from the app, but then they started occurring while in the app and typing, which was very disruptive, especially since you would inevitably tap on the ad and get taken to the App Store. Then in the last week or so, the ads will not disappear until they are played out
  19. [R6] 2/5 · US Stuck on ad: The app seems to be stuck on the ad page and now I can’t get to my documents!
  20. [R34] 1/5 · US Ads on my phone???: I am trying to open a document that I need to send urgently to my insurance. This is on my phone. MY phone, my document. And how in the world it is popping up an ad for a scanner that I dont want and no matter what I do, the ad doesnt leave the screen and I cannot access my doxument at all! There is no option to close it and i even chose “install” just to get rid of it, it sti
  21. [R58] 1/5 · US Ads render app unusable: Open app, ad appears with no option to close ad. Can’t even get to content.
  22. [R61] 1/5 · US Unfortunately: App has become unusable due to ads. On open the ad instantly pops up and cannot close it on 16 pro max. No options to close the ad no matter what you try so everything is locked behind the ad.
  23. [R77] 3/5 · US Sound Ads: Recently document started doing sound ads. They are incredibly invasive and annoying. Embarrassing when out in public. I understand ads, but keep them quiet!
  24. [R24] 1/5 · US Audio interference: Suddenly plays advertising with sound. Won’t run this app because of that annoying feature.
  25. [R18] 2/5 · US Needs lots of work. Hard to navigate.: Haven’t found a way to print the document
  26. [R96] 2/5 · US Documents: I can’t print from app
  27. [R28] 1/5 · US 0/10 do NOT recommend: I don’t normally write reviews but i spent hours writing a paper only to fall asleep and wake up to literally nothing on an empty document. There’s nothing I hate more than when companies steal my time like it’s worthless. Don’t waste your time, switch to Linux and libra if you value yourself at all.
  28. [R15] 2/5 · US Where the heck did THAT file go?: Sometimes a file is there & other times it’s gone. I’m tired of losing stuff. I have several photos in Documents. I can open one but once it’s open I can’t get to the next photo. It seems the App writers felt I’d never want to see any other., And I understand that free Apps will have ads, but I get pop ups that I can’t Exit from. The only option is to “get“ it. A
  29. [R104] 3/5 · US Formatting: Thank you for the app. I easily typed the document but after saving it and reopening it, the formatting had changed. Very frustrating but still appreciative of a free word processor.
  30. [R33] 1/5 · US I use to love this app: This app used to be my favorite app, but now it does not work. I try to upload a document in the app just crashes and closes out. Such a bummer.
  31. [R78] 2/5 · US Crash: My App is constantly crashing. I cannot retrieve my files
  32. [R133] 3/5 · US Documents: This has been a great program for many years. But with iOS 18 it has caused considerable trouble. It randomly turns itself off when correcting or adding to a file. Very disheartening. ☹️
  33. [R141] 1/5 · US Crashing: Please fix, everytime I try to open a document it boots me out
  34. [R12] 1/5 · US Doesn’t allow to open local files: I was not able to figure out how to open a file from Downloads folder. Browse menu loaded some adult dating site.
  35. [R60] 1/5 · US Didn’t work: I put docx file in the shared folder and opened the file. Wasn’t able to edit anything in the text. I opened the docx file in this app via email, still no option to edit, double click zoomed in. Long click selected the word and no option to edit. Wasted time on downloading the app
  36. [R94] 2/5 · US Not displaying odt files: The reason I got this app was to open ODT files but this app displays a blank page when I open them
  37. [R138] 1/5 · US Documents: Not able to transfer documents from course. Error-requested URL NOT FOUND ON THIS SERVER

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store