epocrates
Recent reviews for Epocrates indicate a significant negative shift due to the introduction of a paywall for previously free core features, leading many long-time users to seek alternatives, despite its continued appreciation by some for its concise drug information and utility in practice.
Epocrates, a long-standing medical reference app, is facing strong backlash from recent users due to a new paywall restricting access to basic drug information that was previously free for decades. While many still praise its concise and reliable content, the sudden change has prompted numerous users to abandon the app in favor of free alternatives. Technical issues, including app crashes and update problems, also contribute to the negative sentiment.
What users like
What users complain about
- Core features, previously free for decades, are now behind a paywall with limited free searches per week.R1R3R6R8
- The subscription price is considered too high by many users, especially for basic functionality.R1R7R28R30
- Users report frequent app crashes, freezing, and issues with updates, particularly on iPads and newer iOS versions.R14R67R74R152
- Essential features like drug pricing and package sizing have been removed or are no longer working.R126R128R124
- Paid users still encounter intrusive ads and pop-ups, which disrupt quick access to information.R75R81R130R139
- Some users experience login issues and difficulty restoring purchases or transferring subscriptions to new devices.R22R157R159R229
Latest update · v26.7.0
What the developer says changed (the verdict above weighs this against what reviewers report):
Thanks for using epocrates! Here's what's new: • General Bug Fixes & Feature Improvements.
Recurring themes
Who it's for
Epocrates is for medical students and professionals who need a quick, concise, and reliable drug reference, especially for interactions and dosing R145R132. It is particularly useful for those who prefer streamlined information over lengthy articles R132. However, it is no longer suitable for users who rely on free access to basic drug information or those who expect an ad-free experience, even with a paid subscription R1R3R34.
Evidence note: The recent reviews are heavily skewed negative, primarily due to the introduction of a paywall for previously free core features. While there are still positive reviews praising the app's utility, they are significantly outnumbered by complaints about the new pricing model and technical issues. The confidence in the 'pros' section is medium, as many positive statements are from users who either received free premium access R76 or are long-term users expressing past satisfaction but not necessarily current endorsement of the new model.
Frequently asked
Is Epocrates still free to use?
How much does Epocrates+ cost?
Are there ads in the paid version of Epocrates?
Does Epocrates have technical issues?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R145] Always reliable, indispensable: I use epocrates daily for patient care. This app has been such a blessing for rapid, accurate dosing information that is very CLEAR and CONCISE. This app gets straight to the point and leaves out excessive fluff or distraction so you can keep up with a busy day. Very, very happy with their work!
- [R132] Wasn’t sure at first…Now I love it!: So I wasn’t too sure about epocrates because I was more familiar with other resources like UpToDate. I appreciate the stream lined information that gets straight to the point. I don’t have time to read lengthy material when looking for specific topics. Epocrates is helping my first year as an FNP go smoothly.
- [R162] Great resource: Great resource- it is my go to. It is organized clearly and concisely. Quickly tells you what you need to know. I have used it now for over 14 years. This latest update has some major bugs, it constantly is signing me out. Please fix quickly!!! The first time I have ever had issues with the app.
- [R178] Perfect Quick Reference: I use Epocrates almost every day to check dosages, identify unfamiliar medications and as a general PDR-like quick, in my pocket, reference. I feel that it saves my patient’s time, staff time and my own time. My daily clinic life more difficult without Epocrates.
- [R115] Long term user: Love it! Great for finding drug interactions when the EMR doesn’t!
- [R91] Great app: Use everyday. The pill ID is excellent.
- [R169] What will I do without you: I have used Epocrates it for many years, more I used it more I like it. There has been some change in App, I loved the older version more May be I need to get use to changes. I find Drug drug interaction as very useful tool for doctors to help patient stay in safe zone. As so many patients are taking so many medications from multiple specialists. I wish the result co
- [R180] Great for interaction data for laymen: 5 stars. Not a medical professional but needed to check interactions for 10 plus medications. Most free interaction checks only do 2 at a time. Wife is post breast cancer and has a lot of strong meds she now has to take. The free version of this app was perfect.
- [R93] Lifesaver: I love epocrates and have been using since residency.
- [R94] Required: This app is something I use absolutely every day as a family physician.
- [R97] survived resodency: love this app cannot imagine to live without it. Now in medical practice for almost 20 years now. I still love it.
- [R76] Amazing resource: I am currently a student and need to use this resource for majority of my classes. As I’m sure everyone is aware going to school is extremely expensive and Epocrates blessed me with a whole year of Epocrates+ for free. I cannot express how grateful I am and how beneficial this resource is!! If you’re on the edge just try it out; it might be able to change not only your life but e
- [R1] Not Free Anymore: Used Epocrates for years and always thought it was a great resource. Perfect while I was in pharmacy school and now as a pharmacist. I am extremely disappointed, but frankly not surprised, they now have it behind a paywall. I only looked up a few medications (maybe like 4) and get the pop up that I “reached my free amount of look ups for the week.” For the week? It’s literally th
- [R3] Are You Kidding Me!?: I have used epocrates for years, so imagine my surprise when I go to calculate a dose for a pediatric patient and get a notification I have exceeded my free views! What the actual heck are you guys thinking!?
- [R6] No longer free: I’ve been using Epocrates in my daily practice for over 10 years without issue, just to discover I now only get so many searches within a 7 day period unless I purchase their Epocrates+ prescription. This is such a disappointment and I will probably no longer be using this app.
- [R8] Charging for Something That Used to be Free is Bad Business: Epocrates was always an absolutely indispensable product towards my ability to practice medicine confidently for 10+ years. Upon opening it up again recently, I was completely shocked to find out that the basic features of the service which I used to use religiously are now locked behind a paywall. I barely searched up even 10 drugs befo
- [R7] Used to be good, but now requires paid subscription: I’ve had an Epocrates account since 2007. This used to be the best app for basic drug reference. However, they have slowly added “Medical News” and CME and pop ups, and the app has become cluttered and difficult to navigate. And now, if you try doing more than about 5 queries in a week, it requires you to sign up for a horribly over priced subsc
- [R28] Too expensive: Recent changes restricting number of uses without subscribing at the overly expensive price is unfortunate.
- [R30] You picked the wrong time to upcharge: I’ve used epocrates literally for decades now, but I’m deleting it off my phone today. With so many other tools available that have so much more utility, I t’s shocking to me that the company would choose this moment to limit access and try to charge an insane $15 per month for the same services that have been free forever. No thanks. I’m moving on.
- [R14] Doesn’t Work: I have been able to open app at all with the two previous updates. It says “Please do not leave this screen. This may take moment.” However, it never loads. I’ve tried deleting the app and reinstalling. Turning on and off my phone. I have most recent os. Super disappointing. I’ve been using this app for 12+ years. It used to be awesome but now it’s awful. You’d think they’d care abou
- [R67] Update: Ever since my iPhone updated to IOS 26.3.1 the app will not open and I already checked to see if the app needs to be updated. It does not. It opens and then crashes/closes right away
- [R74] This app was great: The app no longer opens for me. Fix this.
- [R152] Does not work on iPad: I am a surgeon and have used epocrates for many years. It has been a very useful app. I have been using it on my iPhone when at work or my iPad when at home. However in the last few months it has stopped working on my iPad. I have tried to update it multiple times but to no avail. It freezes up when it says the “update will only take a few minutes”. I have tried deletin
- [R126] Very useful but losing functionality: I’ve been an Epocrates subscriber for years. And generally happy with it. But suddenly without warning, they reduced its functionality by dropping all drug prices. I often used that info to warn patients what they *may* be paying for the drug. This is VERY disappointing.
- [R128] Need drug package sizing: I have been using Epocrates faithfully for years however in the new update the package sizing has been erased for creams, solutions, etc. Also approximate costs of the varying sizes has been erased. Please fix this and bring back sizing
- [R124] What happened?: I use this app all the time in patient care, to confirm dosages, to discuss side effects with patients, to use pill pictures to determine what medication they are taking or if a tab is scored, the interaction checker is also extremely helpful. I also use frequently the estimated cost tab, but it is no longer there! This is invaluable when looking for affordable medications for th
- [R75] Med ads?!: The last thing any clinician wants when trying to access information, especially for which we are paying, is to have to dismiss an ad that covers half the page, or pop-up link to an article about a medication. If the goal is to reduce the number of epocrates subscribers, showing ads is guaranteed to work.
- [R81] Medical News For You: Medical News For You articles keep expanding in numbers. There appears to be no way of deleting them. Most of the articles are of no use to me. Also, I do not need adds in my paid version. Otherwise, over the past 20+ years, Epocrates has been a stragic tool in the practice of family medicine.
- [R130] Hate the ads: Hate the ad that I have to dismiss everytime I open epocrates. Today it froze and would not let me dismiss it bi had to uninstall and reinstall app to make it work again. I PAY for this subscription myself and a delay in referencing info I need is very frustrating.
- [R139] New ad when opening application is very intrusive: After a recent update there is a new advertisement that appears right up front and requires dismissal when opening the application after it has not been used for a while. This is intrusive and adds an extra step delaying my access to the information I need. Could this be changed to how it was before?
- [R22] Unable to Transfer App to New Phone: There is no option to restore purchase within the app. After paying $180 for plus, you’d think you can transfer your app to your new phone seamlessly. Canceling and going with Up to Date
- [R157] New update?: For the past few days I’ve had to sign in each time I use the act. Very time consuming. Please fix
- [R159] Unfortunately, getting worse: Epocrates this was a great app that was my go to all the time, however, since it was bought by Athena, it has become increasingly bloated, and the last few updates makes it really difficult to use. Since every time I have to open the app, I have to login and then that will be a wait “for one minute“ that will take more than one minute, especially when I am in outreach
- [R229] Glitch: I love the app. It’s amazing when it works. I pay $18 something monthly and every shift multiple times it says I am not a epocrates plus user. I click restore purchase and suddenly it works again. Then it’ll go back. I’ve reached out to customer support they say “I don’t see a subscription” yet my Apple account clearly shows the money is being took out. Very frustrating.
- [R2] Was great: This has been a trusted resource for years, including dosing and interaction checking. The decision to hide it behind a paywall was unfortunate. Will use a different resource going forward.
- [R4] SHOULD STAY FREE!: Many of us have gotten used to this app and use it several times a day. It is unfair to take what was marketed as a FREE app and suddenly start charging to use it. If you are going to charge, there should be different tiers so that it doesn’t cost so much money. I have UpToDate free from my job, and open evidence is free for US clinicians. Guess those will be my “go to” fro
- [R37] Disappointed: After the update, all the app says is error
- [R112] ACEP: Love your product! Please. Put back drug pricing
- [R24] Be quiet: I have never before encountered an app with such frequent annoying advertisements pushed through notifications.
- [R34] Too many commercials: Despite paying $180 for a yearly membership, every time I open this app I’m forced to watch a drug commercial first. Seriously? That alone is enough reason for me not to renew.
- [R49] The pop up ads are really annoying.: When you need to look a medication up quickly, getting hit with a pop ad is really a bad idea.
- [R77] Love: Most used app still to date! A lot of the newer staff haven’t heard of epocrates, and that is just mind blowing for me. I would much rather use than up-to-date. Up-to-date is a great reference, but it’s too busy for me. However, epocrates is no longer supported with the new iPhone Update 26.2.1, please update your version :/
- [R92] My go to: Use it every day
- [R60] Not working like it used to: This has been a wonderful app. However, I have the free version, and all of a sudden, it is limiting the amount of views I get in a week. I have used the same free version for 5 years with no issues and now I’m incredibly frustrated that I can’t access the content like I used to.
- [R23] No notification: I am trying to access information and suddenly I have to pay $15 per month! There was no announcement, no notification. It comes up while I am with a patient trying to look up how to dose a drug. At the very least let us know!!! How many free views does one get per week or per month? $15 per month is too much. Very disappointed. Will find something else. There should have been
- [R176] Freezes once a week: App is good when it works. About once a week it freezes and I have to delete it and redownload it to use it again.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store