Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Baly حجز تكسي،توصيل طعام | بلي

45
User verdict / 100 High confidence Divided

Baly is a widely used ride-hailing and food delivery app in Iraq, praised for its convenience and affordability, but it faces significant criticism regarding driver conduct, app functionality, customer support, and perceived unfair driver compensation.

4.4★ lifetime (99,669) Free to download since 2021 by BAREEQ AL-NAHRAIN FOR DELIVERY AND PASSENGER TRANSPORTATION SERVICES updated 0.4 mo ago recent negative 62% 120 reviews across 4 regions
Driver Conduct Customer Support Map & Location Issues Driver Compensation App Functionality & Bugs Affordability & Value Service Availability
5★72
4★12
3★16
2★8
1★158
recent reviews across 4 regions, vs the 4.4★ lifetime average

Baly is a popular app for taxi and food delivery services, particularly in Iraq, with many users appreciating its convenience and reasonable prices R47R123. However, recent reviews highlight persistent issues with driver professionalism, app stability, map accuracy, and unresponsive customer support, leading to a recent negative sentiment despite a high lifetime rating R3R9R16. Drivers also frequently complain about unfair compensation and exploitative policies R4R20R32.

What users like

  • Convenient for taxi and food delivery servicesR7R47R152R161
  • Generally affordable and reasonable prices for usersR47R48R123R124
  • Effective for transportation in major Iraqi cities like Baghdad, Karbala, and NajafR92R139R178
  • Some users report positive experiences with lost items and driver honestyR174

What users complain about

  • Frequent issues with driver conduct, including unprofessionalism, harassment, and theftR3R5R15R16
  • Poor or unresponsive customer supportR9R13R14R17
  • Map and location accuracy problems, making it difficult for drivers to find users or for users to specify destinationsR9R22R49R64
  • Drivers complain about unfair and exploitative compensation policiesR4R20R28R32
  • Technical glitches, such as login problems, app not opening, or issues with food delivery optionsR2R6R21R46
  • Lack of essential features like advanced scheduling, partial wallet payments, or specific location search for food ordersR23R64R110R213
  • Excessive and unmanageable notifications/adsR50
  • Some users report account bans and unreturned wallet balancesR25

Latest update · v4.7.0

What the developer says changed (the verdict above weighs this against what reviewers report):

- We continuously update the Baly app to provide you better experience & publish our exciting new features. This version includes many bug fixes & improvements.

Recurring themes

Driver Conduct negative
Many users report negative experiences with drivers, citing issues such as unprofessionalism, rudeness, harassment, theft, and refusal of electronic payments.R3R5R15R16
Customer Support negative
Reviewers consistently criticize the customer support as failed, unresponsive, unhelpful, and difficult to reach, especially when dealing with complaints or issues like stolen money.R9R13R14R17
Map & Location Issues negative
A significant number of users report problems with map accuracy, incorrect location pinning, and difficulty for drivers to find the correct pickup/delivery points. Some also wish for a search function for addresses.R9R22R23R49
Driver Compensation negative
Many drivers express strong dissatisfaction, claiming the app's policies are exploitative, unfair, and that fares are too low to cover costs.R4R20R28R32
App Functionality & Bugs negative
Users report various technical issues including problems receiving login codes, the app not opening, food delivery options being unavailable, and general system glitches. This contradicts the developer's claim of 'many bug fixes & improvements' in the latest update.R2R6R19R21
Affordability & Value positive
Many users praise Baly for its reasonable prices and affordability, especially compared to traditional taxis, making it a preferred choice for daily commutes.R47R48R123R124
Service Availability mixed
While generally available in major cities, some users report limited driver availability at certain times or in specific areas, and some food delivery options are not available everywhere.R1R6R95R194

Who it's for

Baly is for users in Iraq seeking an affordable and convenient app for taxi and food delivery services, especially those who prioritize cost-effectiveness over consistent service quality R47R123. It is not for users who prioritize reliable customer support, consistent driver professionalism, or flawless app functionality R9R16.

Evidence note: The recent reviews skew heavily negative (62.4%), which contrasts with the high lifetime rating. The analysis reflects this recent sentiment, highlighting a potential downward trajectory in user satisfaction. Many negative points, especially regarding driver conduct and support, are strongly supported by multiple reviews across different users. Positive reviews are often short and general, though they consistently praise the app's overall utility and affordability.

Frequently asked

Is Baly reliable for taxi and food delivery?
Baly is generally considered a useful and convenient app for taxi and food delivery in Iraq, with many users relying on it daily R7R47R161R178. However, its reliability is frequently undermined by issues such as driver availability, map inaccuracies, and technical glitches R1R6R9R22.
What are the common complaints about Baly drivers?
Common complaints about Baly drivers include unprofessional behavior, rudeness, harassment, theft, refusal of electronic payments, and poor vehicle quality R3R5R15R16.
Does Baly have good customer support?
Based on recent reviews, Baly's customer support is widely criticized as being poor, unresponsive, unhelpful, and difficult to reach, with users reporting long delays or no resolution to their issues R9R13R14R17.
Are there issues with Baly's map and location features?
Yes, many users report significant issues with Baly's map and location features, including incorrect location pinning, difficulty for drivers to find the correct address, and a lack of a search tool for specific addresses R9R22R23R49.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] 5/5 · US ❤️❤️: The best taxi and food delivery company, well done! You always care about the customer. · translated
  2. [R47] 5/5 · US Baghdad: The best app for transportation and food delivery. Its prices are very reasonable, and it's the best app in terms of safety. · translated
  3. [R152] 4/5 · US .: Honestly, it's a great app, and I can't do without it for food or taxis. But there's one thing I wish you'd improve: adding discounts every now and then, or having a fixed discount day once a week. This would really benefit you and set you apart from others 🌷 · translated
  4. [R161] 5/5 · US A wonderful app. The person who suggested it is truly artistic and smart. It saved us from a lot of transportation issues and is comfortable and safe. I recommend it to everyone, and thank you: Asawer · translated
  5. [R48] 5/5 · US Excellent app and very good prices: Excellent app. · translated
  6. [R123] 5/5 · US Basra: The best program, and I hope the prices stay this way. We have work shifts and go out, meaning if we go out for more than one trip a day, we can't afford it if it's not cheap. Prices are expensive. I hope you keep your current prices. · translated
  7. [R124] 5/5 · US My address is Baghdad: A nice app with good service, but I wish they would lower the fare during morning rush hour. I'm a university student, and my financial situation isn't very strong; I barely manage the fare, and there are no cars on my route that take me. I wish you would distribute the time 💔 · translated
  8. [R92] 5/5 · US Baghdad: The best app I use in Baghdad. · translated
  9. [R139] 5/5 · US Thank you, I loved the app: I used the app in Baghdad, Karbala, and Najaf, and it was very good. May God grant you success. However, some drivers ask for more money. I say, 'Sorry, it's the same amount, or go, God be with you; someone else will come.' It’s a great company, but a couple of people want extra money, and I said thank you, the company found me a new one. · translated
  10. [R178] 5/5 · US The best car booking app in Iraq, and hopefully in the world: There's a lot to say, but they are creative in terms of dealing with customers and accurate delivery. I'm writing this review from a Bali taxi, trip number 500 so far. Thank you, Bali. · translated
  11. [R174] 5/5 · US Bayan Kadhem: Thanks for this company I want to say something. I forget my stuff inside one car work with this company and it’s easy to contact with them and they help me fast and I get my stuff and the same day thank you very much and I appreciate it for each one working in this company, and thanks for the driver I contact with him and he’s coming to my address to give me my stuff and he didn’t c
  12. [R3] 1/5 · US thieves: very bad app they're thieves , have no manners
  13. [R5] 3/5 · US Important clarification for the staff: To those in charge of the app's Nasiriyah branch, please review the drivers you accept. Most of them are unsuitable for the service; their cars are very bad and not clean, or the driver is annoyingly talkative. We ask you to review and carefully select drivers. · translated
  14. [R15] 1/5 · US Drivers: A completely unsuccessful experience. I hope that upon seeing this review, you reconsider when hiring drivers. Due to the driver's impoliteness when dropping off a customer, talking about indecent and religiously forbidden matters in front of the passenger, what do we call this behavior coming from a well-known company?! · translated
  15. [R16] 1/5 · US Procrastination and privacy neglect for two weeks: I'm facing a problem with this app's maps, where a fake and incorrect name has been placed on my home location, violating my privacy and causing captains to be directed to me incorrectly and continuously. I contacted technical support and submitted my complaint on June 1st (two full weeks ago), and all I've received from them is procrastination, neglect, and sterile automated responses without any actual action on the ground so far. A very bad experience with technical support that doesn't respect the customer's time. · translated
  16. [R9] 1/5 · US Their support is a total failure: Their support needs support 🤣🤣🤣 · translated
  17. [R13] 1/5 · US Iraq: Very, very failed support team. The driver took the fare from me and took an additional 3,500 from the people he delivered to a second time. I've been messaging them since May 7th, and as of today, June 6th, they haven't responded, or they respond saying, 'Dear, we apologize, your request will be escalated to the relevant department and support team.' · translated
  18. [R14] 1/5 · US Rating: Customer service is very bad. · translated
  19. [R17] 1/5 · US Souls: Honestly, the site is tiring due to an error. · translated
  20. [R22] 1/5 · US Unfair wages for the driver: Unfair wages for the driver. · translated
  21. [R49] 1/5 · US Iraq baghdad: Baly has bad car in the taxi and the location hass been and the and i cant regester in my galaxy phone i dont know why but baly have alot of problems and thank you
  22. [R64] 1/5 · US Iraq: Why isn't there an option to paste location coordinates? Why do I have to locate the position on the map every time and figure out where I want to go using shops or mosques marked on the map? This is very basic and tedious.
  23. [R4] 1/5 · US Failed app: Unfair to captains, fares are dirt cheap. · translated
  24. [R20] 1/5 · US Practices a policy of financial exploitation against the worker: Practices a policy of financial exploitation against the worker. · translated
  25. [R28] 1/5 · US An unjust app against captains: May God not bless you. The fares are too low, and cars are breaking down. Please reconsider the fare issue. · translated
  26. [R32] 1/5 · US Diyala: Why doesn't it send me a code when I enter my number? I keep waiting and repeating the process, but it doesn't send it. How do I log in? 🙂! · translated
  27. [R2] 3/5 · US Kirkuk: Food delivery isn't available for me, but food discounts are. How do we order food and from where?? · translated
  28. [R6] 2/5 · US Diyala Khalis: When I enter my phone number, it doesn't send a password to register an account. Why? Please, I need a solution to the problem. · translated
  29. [R21] 3/5 · US Karrada: Why isn't the app opening? It says 'retry.' Why? · translated
  30. [R46] 3/5 · US Please add a search for location address 🙏🏻😐: Please add a search tool for the location address in the food section. Please, please, because there's confusion with the places we want food delivered to, and the location isn't accurate. So we need a search tool to accurately enter the address 🔍 🙏🏻😐 · translated
  31. [R23] 3/5 · US Basra: Please add a feature to request a taxi for another person and add that person's mobile number so the captain can contact them directly. Thank you. · translated
  32. [R110] 5/5 · US Account blocked: My account was blocked without a convincing reason, and the money in the wallet was not returned. · translated
  33. [R213] 3/5 · US Partial Wallet Payment Feature: I would like to suggest adding a feature that allows deducting part of the trip fare from the wallet balance if it doesn’t cover the full amount, with the option to pay the rest in cash. This feature would greatly enhance the flexibility and convenience of the payment process. Please consider implementing this improvement in future updates.
  34. [R50] 1/5 · US too much notifications: there are too many ads notifications that i didn’t ask and don’t care for them and there’s no way to turn them off inside the app. i only want to get notified when my driver arrives. you should app the option to choose what notifications i get in the app
  35. [R25] 1/5 · US Iraq: A good app, but I hope it develops more because sometimes we're in a hurry, and a taxi rarely comes. · translated
  36. [R19] 3/5 · US I don’t like: The dishes aren't the same as the restaurants', and there are always glitches with the restaurants in the app, like the restaurant closing and reopening every minute, or not all the dishes being available.
  37. [R1] 3/5 · US I hope it covers more areas: In the Rustamiya area, at the entrance to the old Diyala bridge, I always find drivers on the app, but the problem is I have to set the pickup point a little far from my house and walk to the driver because our street doesn't have service, but the street 20 meters away has it normally. So I hope you cover the area more widely, especially since there are drivers there. · translated
  38. [R95] 5/5 · US Dora: Please add more areas ((all over Baghdad)). · translated
  39. [R194] 4/5 · US الدورة: يرجى اضافة مناطق اكثر (( كافة انحاء بغداد ))

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store