DistroKid
DistroKid offers fast and easy music distribution to many platforms, but users frequently report significant issues with customer support, billing errors, and unexpected account or music removals.
DistroKid is widely praised for its quick and simple music distribution process, enabling artists to get their music onto streaming platforms rapidly. However, a significant number of recent reviews highlight severe problems with non-existent customer support, incorrect billing, and unexplained removal of music or account access, leading to frustration and financial loss for some users.
What users like
What users complain about
- Customer service is severely lacking, often relying on bots and providing no human support or resolutionsR8R20R28R43
- Users experience frequent billing issues, including unauthorized charges, incorrect plan upgrades, and non-receipt of paid servicesR17R20R26R28
- Music or entire catalogs are sometimes removed or rejected without clear explanation or recourseR3R86R111R171
- Login and account access problems are common, especially after getting a new phone or using passkeysR1R36R67R91
- Withdrawal of earnings can be problematic, with reports of funds being withheld or accounts flagged for suspicious activityR66R109R189R218
- The app requires a paid subscription to use its core distribution features, frustrating users looking for a free optionR3R32R72R187
- Some users report delays in music processing or releases not appearing on all platforms as expectedR63R65R116R206
Latest update · v3.8.0
What the developer says changed (the verdict above weighs this against what reviewers report):
Performance improvements and enhancements. The fastest & easiest music distributor in the world is now even faster & easier.
Recurring themes
Who it's for
DistroKid is for independent artists and new musicians who prioritize fast and simple music distribution to a wide array of streaming platforms and are comfortable with a subscription model R11R18R22R27. It is not for users who require responsive human customer support, expect a free service for distribution, or are prone to billing issues R8R20R28R32.
Evidence note: The recent reviews skew significantly negative, with a high proportion of 1-star ratings. While there are many positive reviews praising speed and ease, the volume and severity of complaints regarding customer service, billing, and account issues suggest these are widespread problems, despite the developer's recent notes claiming 'performance improvements and enhancements.' The notes do not address any of the core complaints.
Frequently asked
Is DistroKid free to use?
How fast does DistroKid distribute music?
Does DistroKid have good customer support?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R4] To good: Man that got my song out to the world in a day all platforms. What’s not to love???!!
- [R7] Distrokid review: Great service I dropped my first single in a day really fast distribution I 100% recommend
- [R11] Great experience so far.: My first single with the new project just dropped and distrokid help me do this! It’s very affordable, they updated me every step of the way, gave me free tools to use to help me promote, artist profile access, I would highly recommend for any new artist. I have a release schedule for an album coming and working on finishing a second album now, I plan on using distrokid f
- [R18] Made my first release easy: I am a novice so to have the ease of one platform taking care of all your release is great. They made it a breeze . I will definitely recommend. Just one point of improvement: the whole song credits are not automatically transferred to each platform, ie lyrics, music, singer, composer, producer. It would be nice if they could add all credits .
- [R22] Excellent: They make it very clear what you’re getting into when you subscribe and every aspect of the service they offer, which is absolutely amazing for someone with little knowledge on the music industry.
- [R27] Superb Service: DistroKid is a fantastic service. You can have them distribute your songs and videos to over 20 streaming platforms In minutes. It’s simple, quick, and relatively inexpensive. I’d recommend it to anyone who is looking to get their creative works onto streaming platforms. I’ve already uploaded almost 20 songs as as soon as the others are completed I’ll be using DistroKid to get them
- [R37] Making my music go live: I was surprised that your music could go live that day. I had my songs on streaming services and was able to listen to them that day and that was awesome I thought. So very quick. I don’t know how other services work but this service worked exceptionally well. Also the low fee for a subscription for a whole year for unlimited music now that was great. I would Highly recomm
- [R73] Total Package: I don’t usually leave reviews or comments on apps, but I felt DistroKid deserved one. I haven’t made a single penny from my songs, and that’s totally fine, I just started, what really stands out is how easy the app is to use. The features, regular updates, and promotional tools are genuinely impressive, especially for how affordable it is. Everything feels well thought out and crea
- [R12] Great App: I really love DistroKid, the app is super convenient to use especially on the Ultimate plan where you can see detailed listening stats on the go. I think it would be cool if you added a Widget that shows how many streams your latest song has, the status of your latest songs, or the balance in your Wallet. Overall the app is a great tool to access the DistroKid services but would be eve
- [R8] Does not have human support!!!!: They have a whole bunch of individual issues and instead of having Human Resources the have Ai bots calling themselves trying to help but you end up in a chat for over an hour just to get nowhere!!
- [R20] Not so good with customer service: Waiting on refund with no response from customer service. Never got to use it wouldn’t take the password I set up. Tried changing it several times. not recommended unless you just want to throw away $25.00.
- [R28] Horrible Billing and Customer Service: An app error upgraded my plan, an upgrade that I did not want or request. After hours of going back and forth with the delayed chat bot and even later delayed emails because there is no real customer support available - my old plan was incorrectly refunded, I was forced into a higher plan that I did NOT order, want, or need then was told that I can’t downgrad
- [R43] Quick delivery, but Customer service is trash: They send out songs quick (amazing), prices can rack up quick (be careful), but in case you need help their customer service is absolute trash. Do your research for what it’s important to you.
- [R17] Thieves: I paid for the musician+ uploaded my music to Spotify I even clicked I already have an account. Yall still uploaded it to the wrong account I’ve spent days trying to fix it and claim the artist page that you uploaded it through and it absolutely will not let me. You have robbed me of my time and money and I’m actually disappointed. DistroKid has ruined my joy in uploading.
- [R26] NOT GIVING ME WHAT I PAID FOR: The distributor is usually decent but I used to have a “Musician “ subscription but I upgraded for a “Musician plus” subscription and it didn’t give me the benefits but still took my money. I tried to fix it with their team now for over 3 weeks and I still haven’t gotten benefits or my money back!
- [R3] You need to pay: I’m honestly frustrated with DistroKid’s system. I create my music in GarageBand, without using any AI tools, yet my releases keep getting flagged as “AI-generated” or rejected for that reason. This is really unfair because everything I make is original and created by me. It feels like the detection system is too aggressive and doesn’t properly distinguish between real human-mad
- [R86] This is the worst thing ever !: They provide ZERO useful support, they will STILL bill you if you abort a released, THEY SAY EVERY SONG HAS BEEN MADE BEFORE WHEN IT HASNT. Delete distrokid, stream Strongest Starfish / Weakest Willow Tree
- [R111] Deleted all my music: Used DistroKid for about 4 years. Out of nowhere they deleted my entire catalog and gave me no explanation. All it said was “rejected due to editorial discretion”. I did nothing wrong. 4 years of hard work, streams, fans made, instantly gone. I advise anyone to use at your own risk. Very very very disappointed and sad
- [R171] Removed my entire catalog: I’ve been using DistroKid since 2020 and has had no issues. Then randomly I have a copyright claim on one of my songs. So what do they do? They remove my entire album. I reached out to support to inquire why, they were no help. I reached out ti the copyright team, they did not respond. I went to upload my music, and it created a whole new music profile separate from my e
- [R1] My gawd I was annoyed: This was really frustrating and I hate that it logs you out. Stupid, annoying, irritating
- [R36] Workable but Lazy: Lot of loopholes and shortcuts you guys tend to use. One of the more annoying is 2FA. If the only door into the account is one email code, and that email fails, the system basically locks out the real owner. Needs more verification paths if it’s gonna keep locking me out.
- [R67] Not letting me get to my account: I got a new phone and now I can’t get it my account because it keeps asking me a email that I don’t have or even use
- [R91] Lost my account: I love this app but I was having trouble with uploading my music and then I got kicked out kinda weird but hope you guys get back to me
- [R66] DistroKid is a scam: They don’t give you your money just to let yall know
- [R109] Garbage: This app is a scam. It only lets you cash out one time. After your first payment it says they detected suspicious activity on your account and your withdrawal is on hold. When you try to contact them they don’t answer
- [R189] DistroKid changed my password & is withholding my earnings ❗️: As a new artist with DistroKid, I was skeptical at trying this distribution company. And my worries were real; my PASSWORD GOT CHANGED WITHOUT MY CONSENT, and my EARNINGS WERE WITHOLDED❗️ I created my account on December 4th 2024, and already (2025-03-21) I was stranded in the application. If I don’t hear back from customer support soo
- [R218] Withdraw earnings: Be aware guys they are scams. I was using this app for more than 6 months, i got $130 earnings, when i tried to withdraw earnings they removed all my releases and I didn’t get any money. I emailed them however their reply was useless.
- [R32] Can’t: You can’t use the app without a membership and I am not paying
- [R72] You are greedy for money: I will NOT buy your stupid subscription just for me to make music. You are a greedy company who craves money and never takes a break. I just wanna distribute music, but your greedy app forces me to buy something if I wanna finish the sign up.
- [R187] unbelievable and annoying.: never download this app because you’ll need to pay in order to release music tracks
- [R63] distro kid is trash: this app is garbage barely works i pay so much money for this laggy app ya need to get it together why is my song releasing 4 days after the planned release date
- [R65] The problem about it: The app it’s a great app It’s just that take to long to much time to process the music and sometimes it don’t get on the right time to upload my music on my channel and the picture for the cover ain’t good everytime I try to upload the cover it’s always something it never show the full picture just half but the app it’s good they just need to fix some problems in the app and
- [R116] idk man: idk it was going good at first then they just stopped letting me drop, it just stays stuck on pending and never goes out
- [R206] No Help - Music Doesn’t Process: I’ve been using Distro for a month before my music stop processing. I have an annual paid account, but they offer zero support. There is a Bot help chat that says An Agent will be with you shortly! But the agent never comes. It’s a good app but now it doesn’t work for me and there is absolutely no customer connectivity or support for problems! Enjoy while it’s func
- [R35] STOLE MY MONEY: i bought distrokid for 25$ and didnt recive anything i paid for, The very momment i purchased it i was met with popups saying something went wrong, but nothing could have went wrong if my money was gone?. now it has been hours since ive payed for but i still do not have access to the thing that i spent my hard earned money on.
- [R52] Fast Uploading!: so easy to upload and they upload in hours!
- [R74] Horrible service - ripped off: I don’t like leaving bad reviews but after paying for a year subscription and failing to receive technical support I was just told by one of their help people that there’s nothing they can do. I paid for a service I couldn’t log into and found out I was chatting with an automated bot. Not happy.
- [R196] Worst company: They pulled my entire catalog of music without even a notie or an explanation as to why
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store