Doorman Story. Hotel simulator
Doorman Story is a hotel simulation game praised for its engaging gameplay, but it is severely hampered by numerous critical bugs, frequent crashes, and a lack of new content, leading to a frustrating experience for many players.
Doorman Story is a hotel management simulator that many users find fun and addictive, offering a fast-paced and challenging experience. However, the game is plagued by persistent technical issues like freezing, crashing, and unresponsive controls, often leading to lost progress and wasted in-game purchases. A significant number of players are also frustrated by the absence of new levels or hotels for an extended period, despite having completed all available content.
What users like
What users complain about
- Frequent crashes and freezing, especially after completing levels, watching ads, or making in-app purchases.R9R18R24R26
- Numerous game-breaking glitches prevent progress, such as unresponsive characters, missing items, or incorrect level objectives.R2R8R10R15
- Lack of new content, with no new hotels or levels added for years, leading to players completing the game and having nothing left to do.R3R5R6R13
- Unresponsive touch controls make fast-paced gameplay difficult.R16R57R74R148
- Game design forces in-app purchases or excessive grinding, with some levels being impossible without spending money or using diamonds.R2R14R19R34
- Poor customer support and lack of resolution for bugs and lost purchases.R12R51R76R81
- Loss of game progress when switching devices or due to bugs.R68R76R99R140
- Excessive ads, sometimes freezing and not providing rewards.R11R19R26R32
- Long loading times or inability to load the game at all.R1R4R7R24
Latest update · v1.13.8
What the developer says changed (the verdict above weighs this against what reviewers report):
- Bug fixes - Technical improvements
Recurring themes
Who it's for
This game is for players who enjoy fast-paced, challenging hotel simulation games and are willing to overlook significant technical issues and a lack of new content R13R17R28. It is not for players who expect regular updates, stable performance, or a game that doesn't push for in-app purchases to progress R2R5R9R25.
Evidence note: The recent reviews skew heavily negative, focusing on bugs, crashes, and the lack of updates, which contrasts with the high lifetime rating. This indicates a significant decline in quality or developer support over time. The developer's notes for the latest update are vague ('Bug fixes', 'Technical improvements') and are directly contradicted by numerous recent reviews reporting ongoing and new bugs and crashes.
Frequently asked
Are there new levels or hotels in Doorman Story?
Does Doorman Story have many bugs or glitches?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R13] This is pretty much the only game I play: Honestly I’ve completed and re-downloaded this game like a million times. My question is when will there be a new hotel and or can you add more levels to all the hotels like the first two? I have enjoyed playing this game, just need something new to look forward to. Thank you!
- [R17] Need more: Addicted to this game but I’ve already beat all the levels on this game and it’s sister game Fashion Shop I need more levels haha.
- [R28] Awesome: I love this game, I honestly have such a fun time playing. It’s a fast paced game that is fun to play whenever I have free time. I just finished all the hotels available. I can’t wait for them to make more hotels!
- [R30] Super cute game but…: The ads keep freezing up. I know it’s this app because I … 1) I am playing on the latest model of iphone and 2) this is the only app it happens with. I have to close out the game and reopen it which is a bit annoying. Then it’ll work for an ad or two, then freeze up again. The cycle is a constant one! This is definitely a game to keep your mind sharp and active. I bet at days
- [R38] Stopped supporting: Really it’s almost a perfect game. First game that barely has ads and if they do they’re optional and have rewards. The only negative is they’ve apparently stopped supporting the game.
- [R62] Great Game!: Enteraining game! You can easily get the items through ad watch or money if you choose.. def would recommend!
- [R9] Fun, but bugs: Crashes a lot. Current level is unbeatable because it wants 12 color matched doors and only gives 10 guests
- [R18] Game crashes all the time: This game is fun but constantly crashes after winning a round, upgrading the hotel or anything. It can be a waste to time having to re-open the game so often. Wish this would be fixed and then I could give it 5 stars
- [R24] Crashes: Haven’t been able to play this game in days due to it constantly crashing on load up
- [R26] Ads freeze too often: Fun game and I’d actually give it 4 stars but, the ads keep freezing and I’m not being compensated for clicking on it but I’m sure you are.
- [R2] Waste Of Time & Money!: I legitimately just spent maybe $5 on this game just for the it to glitch out…i’m on level 60 in the christmas level and i literally saw these “guest” stay in the rooms for more than five damn minutes when i needed the rooms…i should’ve screen recorded it but i will be getting my money back..there’s no way in hell someone past this level & it glitch or was just scamming me
- [R8] Is it a bug?: Im at the Christmas castle and I’m struggling to finish the levels because the torches on the rooms never relight and I can’t put people in rooms! I even upgraded them as high as they can go. Is that part of the game? If so, it’s impossible to win this way on level that relies on putting people in color coordinated rooms. I think it’s a bug or else it would make the torch upgrades us
- [R10] so many bugs: I like the game a lot but there are so many glitches. I am on the level with the laundry and it has some sort of bug which will never let me give the customers their laundry causing me not to win the level because I need to have 😍 to win. Please fix the glitch so I can continue playing!
- [R15] Bug: I have been playing this game for the past 2 months, even going as far as spending $USD to progress further in the game. As i’ve reached half way through the Honeymoon Hotel, I’ve noticed a bug in the levels where you have to check in guests by key colors. When checking in couples into the Honeymoon Suites, the color key tracker is not going up to include the guests i’ve checked in by key col
- [R3] It stops after 8 hotels: I have loaded and downloaded it twice and each time it doesn’t go past 8 hotels. Granted each hotel has been 50 and 60 levels, but it used to have more hotels and it’s been shortened.
- [R5] No new levels…..still: Don’t bother playing. No updates.
- [R6] Not happy: Great game but development needs help no update to different levels in over a year. They tell you download fashion shop. I beat that then it tells you to download doorman story again to no update.
- [R16] Sucky experience for beginning levels: You can’t enjoy a gaming addiction here, when the game gate keeps the game play time to under one minute. MONEY GRAB. Not Tycoon’s best game they’ve created. The music isn’t as upbeat. The graphics have room for improvement. There’s an issue with the screen actually detecting your finger. [ not my device because other games are issue free]
- [R57] Touch sensitivity is poor: Started well, but then it gets less sensitive. You have to punch the screen for it to recognize. I can play all other games fine but it starts to not recognize your touch as much as you further the game. So of course you loose
- [R74] Fix it: This game, I like it but Ive lost so much money. It freezes, it dont accept the taps. It’s ridiculous. As soon as I run out of gems, deleting…..too bad this could be awesome
- [R148] Love game but….unresponsive to touch!!!!: I’m playing the game and I’m tapping the screen multiple times and nothing happens. This game is about being quick and you have to be quick to pass the levels. YET!!!!! It’s so unresponsive!!!! Please fix !
- [R14] Why diamonds and not coins: I really do enjoy this game. However, why do I have to use diamonds for purchases and upgrades, instead of coins? I have hundreds of thousands of coins and 2 diamonds. At this rate, it could take days, sometimes weeks to pass a level
- [R19] P2W in a sense and too many ads: Spammy ads
- [R34] loved the game but …: in round 10 for the second level of difficulty in the first hotel, the game automatically ends without reason everytime i played irrespective of whether the inspector arrives or not. the reason given is inspection failed. how can inspection fail without inspector arriving. blatantly the game wants me to spend $9.99 to buy off the inspector. fix that and i will consider incr
- [R12] Don’t Purchase In App: I enjoy the game however there have been several technical glitches. When this happens diamonds that you use are wasted and not placed back in your account when the app refreshes. The developers are not accommodating to this issue. So you’ll basically be wasting your money and all you’ll get is an I’m sorry.
- [R51] Crashes all the time: I like this game is the reason I spend money on it, but Is so annoying and unfair. I paid for the crystals ,but in the middle of the game, doesn’t respond!! I pressed to go to the laundry for example and doesn’t seems to understand the commands!!! I’m at the honeymoon hotel now, but it happens before. Also, I send a message to Messenger (Facebook) but never got a reply.
- [R76] Boosters cause bugs and they know it!: If you use a candy booster the game will freeze and Mott give credit to the finished level. Tech says they can’t do anything about it. They are working on it. I have started this game twice now. I was on the last hotel. My was saved both times. Again Tech says they can’t do anything about it. At least they could give diamonds and money so I can level up. The
- [R81] Frozen and still not fixed: This game was really fun to play and engage with. When I hit the third hotel at the lake, I went back to play the previous hotel with the taxi. When I returned to playing the lake, the guy on the dock wasn’t there, the bell boy is frozen and stuck between the juice stand and reception desk, guests are asking for rooms from previous level. I reported to developer over a
- [R68] Love this game but it’s unfair: So I made it to my third hotel. Upgrading each hotel and added new furniture. I spent so much of my real money and invested so much time to make it so far. So my phone broke and I got a new phone and I was under the impression that I shouldn’t have to start over but it did. I lost everything good even all my money smh i don’t even want to play no more if it didn’t s
- [R99] I’m upset: I’m very upset. Every time I try to login with my Apple ID it takes me to the screen of a hotel and a taxi keeps driving up stopping and that’s it it never loads the game. Please fix this. I now just lost all of my progress and have to start over again.
- [R140] Old progress: I change my phone and now I’m not able to have my progress and I always saved it. Now I’m not able to keep playing where I left it.
- [R11] This Game in a Nutshell: Yes the game can be very compelling to WANT to continuously play.. BUT… The developers of this game have exploited every opportunity to make users watch an AD. We ALL understand that developers, designers, and programmers need to make their money somehow BUT… at what cost to actually enjoying the game experience that the entire team has worked so hard to create? A free
- [R32] I like the game but........: Most of the time when I watch a video to get diamonds or extra coins it freezes as the video ends therefore I am ripped off getting nothing.
- [R1] Loading: It it loading for 47minutes
- [R4] Glitches: First thing that comes up when you open the app is to download another app and from there it won’t let you play
- [R7] WiFi: I haven’t even been on the game yet because it's saying there’s no WiFi but I have a strong connection! This is so weird! Is this common???!!!
- [R27] Love the game but bugs need to be fixed: I love this game but the app keeps closing whenever I complete a level.
- [R23] Updates?: It’s been 2 years (almost 3) since the last Hotel was added. It’s a great game, which is why I gave 2 Stars. I’m about to delete the game permanently now though. They obviously won’t be adding one any time soon.
- [R25] No new hotels/levels since 2021!!!!!: You might as well delete this app after you finish all levels. They haven’t updated with new hotels in 3 years. & DON’T WASTE YOUR MONEY BUYING COINS/GEMS, you will end up wasting them because there are no new levels to play!
- [R29] Been waiting for a new hotel for MONTHS: When are you going to add new levels? If you don’t plan to update this app let us know. It’s taking up space on my phone and I can’t even play it anymore. The game is fun when I can actually play it.
- [R31] Glitches ALL the time: I hate that at the beginning, you are required to buy certain things or you won’t get past the level. Also, this game glitches 90% of the time so I have to close and re-open the app. Done playing this.
- [R46] Was a good game before becoming money hungry: I used to play this game many years ago, I decided to redownload because I liked the game. Now you need diamonds and money for upgrades like the gumball machine. When I played years ago, you only had to use your coins you made on levels for upgrades like that. Don’t market a game as free to play if you need to purchase upgrades in order to pass levels,
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store