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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Grand Hotel Mania・ My Manager

55
User verdict / 100 High confidence Divided

Grand Hotel Mania is a time-management game that many find fun and challenging, but a significant number of recent reviews highlight a 'pay-to-progress' model, with frequent crashes and glitches also detracting from the experience.

4.6★ lifetime (57,921) Free + in-app purchases since 2020 by DCGamePub Limited updated 0.5 mo ago recent negative 32% 120 reviews across 4 regions
Pay-to-Progress Crashes & Glitches Enjoyable Gameplay
5★398
4★148
3★135
2★111
1★208
recent reviews across 4 regions, vs the 4.6★ lifetime average

Grand Hotel Mania is a popular time-management game where players manage hotels, upgrade facilities, and serve guests. While many users enjoy the gameplay and challenges, recent feedback indicates a growing frustration with the necessity of in-app purchases to progress, alongside persistent technical issues like crashing and freezing.

What users like

  • Fun and engaging time-management gameplay with challenging levelsR2R9R12R16
  • Good graphics and diverse hotel themesR26R29R30R186
  • Offers a sense of achievement and can be a good way to pass timeR26R32R38R54

What users complain about

  • Requires significant in-app purchases (gems) to progress, making it a 'pay-to-win' or 'pay-to-play' gameR3R4R6R8
  • Frequent crashes, freezing, and glitches disrupt gameplayR7R18R21R48
  • Gems are difficult to earn for free, with daily rewards for diamonds often removed or reducedR8R10R11R14
  • Advertisements for the game misrepresent actual gameplayR60R68
  • Issues with in-app purchases, including not receiving purchased items or incorrect chargesR3R52R106R120
  • Customer service is unresponsive or unhelpful regarding missing rewardsR129

Latest update · v4.19.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We hope you like playing Grand Hotel Mania! In this version, we fixed some bugs so that Ted and Monica help you serve guests even faster and better. Please update your game to the newest version. If you love playing Grand Hotel Mania, leave us your feedback! We'd love to hear from you!

Recurring themes

Pay-to-Progress negative
Many players feel that the game forces them to spend real money on gems to upgrade items and progress past certain levels, making it impossible to advance without purchases. Free ways to earn gems are seen as insufficient or non-existent, and daily diamond rewards have been reduced or removed.R3R4R6R8
Crashes & Glitches negative
Despite developer notes claiming bug fixes, many users report frequent app crashes, freezing, and glitches during gameplay, especially after recent updates. This includes issues with expeditions, video rewards not being given, and the game closing unexpectedly.R7R18R21R48
Enjoyable Gameplay positive
Many players genuinely enjoy the core time-management gameplay, finding it fun, challenging, and a good way to pass the time. They appreciate the graphics and the progression of levels.R1R2R5R9

Who it's for

This game is for players who enjoy challenging time-management games and are willing to make in-app purchases to progress, or those who are very patient with grinding for limited free resources R26. It is not for players who expect to progress without spending money, are easily frustrated by frequent app crashes and glitches, or dislike misleading advertisements R4R7R21R47.

Evidence note: The recent reviews skew heavily negative, particularly concerning the 'pay-to-progress' model and technical issues. While there are positive reviews, they often praise the core gameplay but still mention the difficulty of earning gems or the need for purchases. The developer's notes mention bug fixes, but recent reviews contradict this, indicating ongoing crashing and freezing problems.

Frequently asked

Is Grand Hotel Mania a free-to-play game?
While Grand Hotel Mania is free to download and start playing, many recent reviews indicate that it quickly becomes a 'pay-to-progress' game, requiring in-app purchases of gems to upgrade items and advance past certain levels R4R15R24R47.
How do you get gems in Grand Hotel Mania?
Gems are primarily obtained through in-app purchases, as many players report that free methods, such as daily rewards, completing levels, or watching ads, provide very few gems or have been removed entirely, making it difficult to upgrade without spending money R8R10R14R27.
Does Grand Hotel Mania have technical issues?
Yes, many recent reviews report frequent technical issues including the app crashing, freezing, getting stuck on loading screens, and glitches where video rewards are not given or expeditions do not work, despite developer claims of bug fixes R7R18R21R48.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Great game: Fun to play
  2. [R9] 5/5 · US Grand hotel: Love it
  3. [R12] 5/5 · US Game: Great game easy levels and also challenging
  4. [R16] 5/5 · US Big fan: Reminds me of diner dash this game is awesome
  5. [R26] 5/5 · US Hotel manager: I love this game! It makes you feel special to pretend to be a hotel manager and run your own hotel. I love how you have your own choice with different kinds of products and space to upgrade, and it increases how much time you have to beat the next level. Which helps me a lot because I am a bit slow on the time management piece.
  6. [R29] 5/5 · US Cute game: Cute anime characters, levels are challenging and fun. Can spend hours playing game.
  7. [R30] 5/5 · US Great game: Amazing live the graphics and challenges and rewards
  8. [R186] 3/5 · US 😎 Pros- Fun Original Game! - Cons - 😡5⭐️ NOW 3⭐️: Great game to play and take a break from the typical genre I end up playing. Fun graphics, fun idea, and not super hard nor super easy. Just right! I was at 5 star Review, but down to 3 now. That is because you need to add more bandwidth, servers, or whatever is needed. The game has gotten very glitchy. While playing the rounds, it freezes up prett
  9. [R32] 5/5 · US Very entertaining: I enjoy playing this game when i have some down time, i find it very entertaining
  10. [R38] 5/5 · US Love this game: Great game to play to pass the time
  11. [R54] 5/5 · US Love this game: I love this game, great way to pass time!!
  12. [R3] 1/5 · US Dumb game: Either you fixed the game! Or close your company. Anyway this is waste of money. You still own me 130-gems scammers. I give up to this game. I’m going to delete stupid games. Bye! Bye! Close your creator. There here go again this stupid you guys can’t fixed the game. Why you can’t fixed the game. Fixed the stupid game again. This is really stupid games fixed it or close that game or fir
  13. [R4] 1/5 · US Bad expense: Expensive and built to make players buy coins
  14. [R6] 1/5 · US Every season?!: I am playing this game and I do not like how we have to buy a season ticket for each one. $7 each and there is more than 8 worlds
  15. [R8] 3/5 · US Game: They need to find a way to give us more gena instead of spending so much
  16. [R7] 4/5 · US I like the game but: As of lately when playing it the app will close out of no where I haven’t been able to play for while since it just closes the app
  17. [R18] 3/5 · US Mostly good: I have been enjoying this game except for the present prize, where you watch a commercial and get a prize. Lately it plays and then doesn’t give the prize. It is a waste of time and then I have to close out the app to play again.
  18. [R21] 1/5 · US Won’t go past loading screen on my iPad: It just spins then freezes
  19. [R48] 3/5 · US Could be better: Game is always freezing!!
  20. [R10] 5/5 · US Love this game!: I really like playing this game but I just can’t justify spending anymore money. I wish there was a way to earn gems. I’m signing off.
  21. [R11] 5/5 · US Need Diamonds: Need more diamond spend too quickly to get upgrades 🙄
  22. [R14] 2/5 · US Expensive: Need free ways to obtain gems should not have to pay after certain level
  23. [R60] 2/5 · US Lies: Do not believe the video. This is not how the game goes AT ALL.
  24. [R68] 3/5 · US Used to be fun: Played on and off for a year or so now but it’s almost impossible to progress without making purchases after you get so far- also the new ads for the game have nothing to do with how the gameplay actually happens.
  25. [R52] 5/5 · US Thief: I have been playing this game for over a yr. It worked just fine until I started making purchases. It will take the money out of my account but only give some of the purchased items. Im going to try & stick with the game because I like playing, however I’m not trying to throw money away.
  26. [R106] 1/5 · US Buying: Never get your items after purchase and you will be stuck on level until you purchase something
  27. [R120] 1/5 · US DONT IN APP PURCHASE!!: good game but i tried making a purchase, it was only $1.99 on the app and then charged my account $40, this happened 2 times before i noticed and im quite upset.
  28. [R129] 1/5 · US Terrible customer service: I had completed the tasks required to earn free diamonds, but when I inquired as to why I didn’t receive them, they responded that I had “violated the game terms”. When I asked what term I had violated, they responded with the same answer, “violated the game terms” without any clear explanation. It put a bad taste in my mouth and it is clear that they are dishonest abo
  29. [R1] 5/5 · US I injoy the game: I injoy the game thanks
  30. [R5] 4/5 · US Needs more expeditions: Its a fun game but gets tiring as do most games. The expeditions are super fun and keep me locked in to playing more levels. When there’s a large gap in expeditions, I definitely play less
  31. [R15] 1/5 · US You have to pay to progress: I really liked it and was doing pretty good but it's these gems that got me stuck! Had I known not to use them except for the upgrades because once you don't have enough you have to pay to get more smh. So yea, it was fun while it lasted but will be uninstalling
  32. [R24] 4/5 · US Nice: Its a nice game but you have to pay to earn the gems or there’s no way you are crossing those levels. I wish you dint have to pay so will be deleting this game. :(
  33. [R47] 1/5 · US Don’t download: I used to play this game and enjoyed a lot. Then I saw an advertisement and I realized how missed to play it, so redownloaded it. New version doesn’t allow you to upgrade your game without making purchases. You have to purchase gems to make upgrades and without upgrading the game stuck and can not go further. If you want to spend your money for a simple game go for it!!!!
  34. [R27] 1/5 · US Horrible: Yeah so this game actually sucks, you barely get any gems and the levels are extremely hard to complete without level upgrades which are achievable through gems and coins. When trying to get free gems from say filling out surveys or answering questions most times I don’t even get rewarded or the reward amount is extremely low.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store