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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

DraftKings Casino

45
User verdict / 100 High confidence Divided

DraftKings Casino receives mixed recent reviews, with many users reporting significant issues with win rates, app performance, and customer support, despite a lifetime rating that suggests overall satisfaction has been higher.

4.7★ lifetime (102,785) Free to download since 2020 by DRAFTKINGS LLC. updated 0.1 mo ago recent negative 56% 100 reviews across 1 regions
Win Rates & Fairness App Performance Promotions & Bonuses Customer Support Game Selection
5★40
4★3
3★1
2★3
1★53
recent reviews across 1 regions, vs the 4.7★ lifetime average

DraftKings Casino is a free-to-download app offering a selection of casino games. Recent user feedback frequently highlights concerns about low win rates, technical glitches, and inadequate customer service, contrasting with some positive experiences regarding game variety and occasional payouts.

What users like

  • Offers a great selection of exclusive gamesR2R38
  • Some users report significant wins and consider it a fair casinoR4R22R24R33
  • Provides bonuses and opportunities to explore new gamesR7R29R30
  • Easy to use and convenient for entertainmentR55

What users complain about

  • Many users report extremely low win rates and feel the games are riggedR6R9R10R11
  • App experiences performance issues like lagging, freezing, and crashesR1R69R71R89
  • Customer support is frequently criticized for being unhelpful, unresponsive, or difficult to reachR5R69R85R97
  • Promotions are often considered weak, misleading, or not paid out as promisedR2R5R28R31
  • Users report issues with bets taking more money than displayed or not receiving expected bonusesR23R40R44R53
  • Some users experience problems with account access, verification, or delayed payoutsR35R73R80R92

Latest update · v5.49.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Thanks to feedback from players like you, the DraftKings Casino team has been working to improve key areas of the casino app. We are happy to share these improvements are officially live and ready for you to use! A few of the improvements include: Improved App Performance: Less crashes, faster load times, and improved responsiveness. Personalized Games Lobby: New and improved game lobby with recommendations catered to YOU. Find your favorites or discover new games easier than ever. Simpler Navigation: Deposit and withdrawal. Alert notifications. Access to profile information and promotions. Access and use all areas of the app with ease. And even more - see for yourself today! Head to your app store to update to the latest app version and feel the improvement for yourself! Thank you for being a valued DraftKings Casino customer. Get in the action today!

Recurring themes

Win Rates & Fairness negative
A dominant theme is the perception of extremely low win rates and a feeling that games are rigged, with many users claiming to lose money consistently and rarely hitting significant wins. This directly contradicts the lifetime rating, suggesting a negative trajectory in user experience. Some users even accuse the app of being a 'scam' or 'rip off'.R6R9R10R11
App Performance negative
Despite recent developer notes claiming 'Improved App Performance: Less crashes, faster load times, and improved responsiveness,' many recent reviews still report issues such as lagging, freezing, being kicked out of games, and verification failures. This indicates that the claimed improvements may not be fully realized for all users.R1R35R53R69
Promotions & Bonuses negative
Users frequently express dissatisfaction with the promotions and bonuses offered, describing them as 'weak,' 'terrible,' or 'insanely bad.' There are also reports of promotions not being paid out as promised or being misleading, such as 'buy a bonus' games not having the option to do so.R2R5R28R31
Customer Support negative
Several reviews highlight poor experiences with customer support, citing unresponsiveness, difficulty reaching a live person, being called a 'liar,' and issues with resolving technical errors or payout disputes. This contributes to a feeling of being cheated or ignored.R5R40R69R73
Game Selection positive
A consistent positive point, even among negative reviews, is the app's selection of games, particularly exclusive titles. Users appreciate the variety and find some games enjoyable, despite other frustrations.R2R7R29R30

Who it's for

DraftKings Casino is for users who prioritize a wide selection of casino games, including exclusives, and are comfortable with the inherent risks of gambling. It might appeal to those who have had positive experiences with DraftKings in the past or are looking for an app that some users find fair with occasional big wins R4R22R24R33. However, users who expect consistent wins, reliable app performance, and responsive customer support should be cautious R1R10R69R85.

Evidence note: The recent review sample skews heavily negative (0.56 recent-negative), which contrasts sharply with the high lifetime rating (4.67/5). This suggests a significant decline in user satisfaction over time, particularly regarding win rates and app reliability. While positive reviews exist, they are less frequent in the recent sample and often acknowledge the difficulty of winning.

Frequently asked

Are the games on DraftKings Casino fair?
Recent reviews are highly divided on the fairness of DraftKings Casino games; many users claim the games are rigged and that they rarely win, while some others report significant payouts and consider it a fair casino R6R10R13R22.
Does DraftKings Casino offer good promotions?
Many recent users find DraftKings Casino's promotions to be weak, unappealing, or even misleading, with some reporting not receiving promised rewards R2R5R28R31.
How is the app performance for DraftKings Casino?
Despite recent developer updates claiming performance improvements, many users still report issues such as lagging, freezing, unexpected logouts, and crashes R1R69R71R80.

What reviewers actually said

Built only from these 100 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 2/5 · US Worst casino app: They have a great selection of exclusive games which makes it a 2 star instead of a 1 star. Outside of game selection DK casino is the worst I’ve played on and their promotion offers are weak relative to other casino apps.
  2. [R38] 5/5 · US Don’t think just do it: Great app !!! Lots of fun !! Great selection of games
  3. [R4] 5/5 · US Great win: Takes patience and consistency to make money best app.
  4. [R22] 5/5 · US Best casino app: I absolutely love DraftKings. Very fair on the winnings
  5. [R24] 5/5 · US Most fair casino I ever been to.: I lived in Las Vegas for 14 years of my life. I’ve been in casinos. I’ve gambled a gas stations. At CVS. Nothing has been more fair than DraftKings Casino. By far the best casino I’ve ever invested with in my life.
  6. [R33] 5/5 · US Big payout!!!: Third spin $2000
  7. [R7] 5/5 · US slots I love playing slots and I see you make us win most of the time I always lose. I never want a: I enjoy your games and you give bonuses with it and test out your games. It’s a great Casino.
  8. [R29] 5/5 · US Lots of bonuses!: I had a great time playing draft kings. A lot of good games.
  9. [R30] 5/5 · US Love draftKings: They give you so many different chances to win and explored new games you would not be disappointed in DraftKings.
  10. [R55] 5/5 · US Good times: I enjoy the app for and ease of use for killing free time and win or lose the entertainment alone beats going to a real world casino that at least for me plan ahead plus baby sitter and gas I I’m down before I even try to win. But yea best casino app I have used so far. Best of luck
  11. [R6] 1/5 · US This game is tight: Very few and far between on wins.
  12. [R9] 1/5 · US Horrible experience: Absolutely terrible spent 2000$ on this app this week with out a single win absolutely insane would like to change my mind but it’s a no go for me for now
  13. [R10] 1/5 · US Don’t download! Steals your money!: Do not download. Any money you deposit goes right back to them 10 fold. Rip off you always lose. Do not trust them.
  14. [R11] 5/5 · US Slots: Out of all the other casino apps I’ve used, draft kings has to have the worst slot win/lose ratio. I’ll play every day for a week straight sometimes and not hit a single win on slots over 5-15 cents. I know it’s gambling and I know it’s the chance u take and I’m fine with that…but spinning slots 150-200 spins a day for 6 and 7 days straight and never winning anything besides maybe 5 or 10 c
  15. [R1] 1/5 · US Lags: Lags bad
  16. [R69] 1/5 · US Don’t waste you time or money: The game is rigged for you to lose,you have a better chance at the casino.And the customer service are the worst in the world and they really don’t care,and will bend the rules that’s stated in the games you play.too many glitches and game freezing and that’s with the app and the phone fully updated.not to mention they will robbed on certain payout with the live deal
  17. [R71] 1/5 · US Kicked out AGAIN: Seems like it’s always during a bonus when you feel like you’re gonna hit it big that they kick you out of the game for some stupid reason
  18. [R89] 1/5 · US Horrible: I won the game once when I downloaded it . But now the game is starting to freeze and jump . I haven’t won anything since . I play a bunch of money and win so little. It’s a scam if I ask me . I played 190” I only won 100$ back . Don’t play .
  19. [R5] 1/5 · US Refused to pay out promotion after saying I’d get it: I was treated like it’s ok to say I would receive a reward without getting the payout for completing the task required! DraftKings waited until the day they were due to give me a $5 reward for completing a survey. They didn’t tell me that I was ineligible after I submitted my account information… No I was told to expect the reward payment by Ap
  20. [R85] 1/5 · US I don’t leave reviews on apps often but the support on draftkings is a real issue.: had a technical error with my wagers being counted incorrectly aswell as promos not working for a week. Over 300$ worth of wagers and the support couldn’t get back to me with proper care. was called a liar and sent around 14+ different agents over email. after receiving a 25$ bonus for all my trouble I decided the
  21. [R97] 1/5 · US Horrible: They take your bonus from referring people. Impossible to get to agent through chat. Gets stuck in a loop
  22. [R28] 1/5 · US No good: Draft kings sucks!!! I deleted the app because I have never won more than a few dollars at a time and when I saw how much money I was losing compared to being paid out, nope I’ll spend my money on BetMGM before I download DraftKings ever again!! Promotions yeah right!!!
  23. [R31] 1/5 · US Garbage: The positive reviews are bots or new players that haven’t started losing yet. Please save your money. Both this year and last year I’m negative thousands of dollars. You are not going to win anything. Scam, pure and simple. Edited to add that the daily “rewards” rocket is possibly one of the worst casino promos I’ve ever seen. Like insanely bad.
  24. [R23] 1/5 · US Worst: If you lose $50 at 20 cents a spin which is 250 spins and go check your win/loss stats and it says you lost $51.10 A 95% RTP only is they’re as bad at math as they are hiding the undeniable fact that this is not a fair game or at the very least they make you feel cheated far more than the other sites Only play live dealer games anything else will have you searching for any legitimate oversi
  25. [R40] 1/5 · US Scammers: Games a joke I have on video where I placed a bet for 10 cents yet it takes 20 cents bet a $1 and it takes $2 try to get to someone in the help center and there’s no way to speak to a live person this entire app is a scam and a joke!
  26. [R44] 1/5 · US Scam: They take all your money, if a spin is 2 dollars they take 2 dollars and 30 cents, they don’t give good rewards, i lost more then i ever won, play at your own risk!!
  27. [R53] 5/5 · US Why???: Why does this not pay out like Mohegan Sun? Isn’t the slogan “win more play more”? I’m not impressed with the rigged table games, I’m not impressed with the slots taking an extra .35 cents on top of our bet, and I’m not impressed with how many losses there are. The rabbit game froze on me in the middle of my wins and now don’t work at all it’s just stuck, I’m pushing it with 3 stars.
  28. [R35] 1/5 · US Ms Williams: I can’t open the app I won money and now I can’t get into it. Please
  29. [R73] 1/5 · US 3 1/2 WEEKS STILL WAITING FOR MY MONEY 👎👎: Yeah, I’m done I want you to contact me soon as possible 856-***-***2 email me
  30. [R80] 1/5 · US Fix your app: Keeps logging me out, and saying I failed to be verified. Website lets me login fine.
  31. [R92] 1/5 · US NEW HERE: It took me less than 3 min this APP was trash. First it said deposit your first $5 dollars and get $200. It never happened to get my $200 after deposit first red flag this app was fake. Then it doesn’t let me play the games but it sure took my money. So I’m going to file dispute on my transaction cause I didn’t receive the service I pay for. Anyways if I was you go to a real casino not t
  32. [R13] 5/5 · US Rigged: I rarely win on this app but I’m always playing I don’t understand I’m down 12k n still lose

Synthesized from 100 recent App Store reviews · updated July 2026 · View on the App Store