Viola’s Quest
Viola's Quest is a marble shooter game that many users find enjoyable and addictive for stress relief, but recent updates have introduced significant technical issues like frequent crashes and freezes, alongside a perceived shift towards a pay-to-win model.
Viola's Quest is a free-to-play marble shooter game with in-app purchases, praised by some for its engaging gameplay and nostalgic appeal. However, recent user reviews highlight numerous technical problems, including frequent app crashes and freezing, particularly on iOS devices, and a growing sentiment that the game is rigged to encourage in-app purchases.
What users like
What users complain about
- Frequent app crashes and freezing, especially on iOS, leading to lost progress and livesR4R5R6R7
- Perceived as a "pay-to-win" game, with levels rigged to force purchases of boosters and livesR2R12R13R14
- Issues with rewards not being given after watching ads or completing eventsR22R34R37
- Excessive and intrusive ads, often freezing the game or preventing rewardsR29R30R31R32
- Game fails to launch or load for many users after recent updatesR8R26R43R46
- Customer service is unresponsive or unhelpful, often providing AI-generated responsesR13R22R37R57
- Marbles change color unexpectedly or the shooter is inconsistent, leading to unfair lossesR2R9R13R15
- Lives do not restore properly, getting stuck on timersR77R78
- Difficulty of later levels is too high, especially with specific mechanics like double strandsR17R20R25R48
- Concerns about unauthorized charges or attempts to charge PayPal accountsR54R60
- Game no longer allows screen rotation, making it harder to play on some devicesR19R59R62
Latest update · v3.137.06
What the developer says changed (the verdict above weighs this against what reviewers report):
NEW EVENT - Trial of Chance event is Live! Compete and claim ancient treasures!
Recurring themes
Who it's for
This game is for players who enjoy challenging marble shooter games and are looking for a casual distraction, particularly those who appreciate nostalgic gameplay R1R18R24. It is not for players who are easily frustrated by frequent technical glitches, intrusive ads, or games that heavily push in-app purchases to progress R4R5R13R31.
Evidence note: The recent reviews skew heavily negative (56.1% negative), which contrasts sharply with the lifetime rating of 4.65/5. This suggests a significant decline in user experience following recent updates. The developer's notes mention a new event but no bug fixes, which aligns with user reports of new or persistent technical issues.
Frequently asked
Why does Viola's Quest keep crashing or freezing?
Is Viola's Quest a pay-to-win game?
What reviewers actually said
Built only from these 82 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Distrae: Es un juego agradable para distraerse no como otros q estresan por lo difíciles que son para pasar de nivel.
- [R16] Love it: It’s quite fun blowing off steam
- [R23] Addicting!: Great game and incredible graphics! I am hooked from day one!
- [R28] 10de10: Súper adictivo
- [R24] Great game: This game is fun to play. As you level up it gets more challenging. I recommend for everyone who likes a challenge. It’s not boring.
- [R41] Fun game: It can be addictive to try and beat hard levels but I don’t understand why the lives are so limited
- [R45] Why are the other reviews so negative?: I’m reading thru so many reviews and see more bad than good. I love this game! I’ve had it for a few years now. I have beat the whole game, so I hope there are more levels. I do kind of like the old shooter better, but I have adapted. I also miss making my garden and have conquered that as well. I have done all this without spending any money. I also do miss
- [R18] Takes me back: I used to play this game on my computer all the time when I was a kid so this game definitely brings back memories. 🥰
- [R4] Not good: Please fix your app. It crashes mid game all the time and cause to lose a life.
- [R5] Freezes: It’s a good game, but unfortunately constantly freezes on IOS. I have newest version of IOS and have updated and even reinstalled the app, but it constantly freezes. It’s an app related issue and the developers do it nothing to resolve the problem. I’m on level 85 and can’t get past it because it literally locks up every time.
- [R6] Crashes constantly: Been playing for ages and now all of a sudden the app crashes constantly. Super annoying.
- [R7] Not worth it: Game freezes when you’re doing well forcing a restart. Freezes your phone.
- [R2] Pay to win: This game is ok, but is definitely designed to make you buy boosters gold on a regular basis. It’s very stingy on being able to win or acquire boosters without paying. In addition, some of the mechanics are clunky - the aiming and timing of the marbles can be inconsistent which makes gap shots harder.
- [R12] Scam: I played this game for years and now all of a sudden you have to pay for it. Time for a new game if
- [R13] Rigged Game: This game is completely rigged so you cannot pass hard levels, sometimes regular levels too. You get the wrong colored balls consistently and often several in a row. Other problems are customer service is nonexistent, they rarely get back to in a timely matter if at all. Most of the time you get messages about send them a screenshot of the problem. Not sure how I would manage that
- [R14] Lame game: Game isn’t fun when rigged to fail. I echo similar comments as the others I’ve read so I thought I’d add mine. It was fun for a while but deleting now due to reading others comments that were what I was experiencing.
- [R22] 2 events in a row where promised rewards not given: I messaged them over a week ago the first time. The auto reply said they strive to respond in 24 hours but have not heard back. I was supposed to receive 2 hours of free play time and other rewards. It just happened again with a different event and I’m fed up. These games profit off of our data and our eyes on ads, but can’t even bother to make g
- [R34] Upset: The game offers rewards if you watch videos. At least half the time you watch the video and then when it’s time for reward. No reward
- [R37] Doesn’t reward prizes.: So I play this game both on my iPhone and on Facebook desktop. If you start on one device, you can continue on another and it saves your game progress. Cool. I played a tournament and the prize was 13 boosters. While playing on desktop, the prize didn’t register. I emailed customer service and they said don’t expect to get any prizes from the desktop version. Then why have
- [R29] Steals your daily freebies.: Game is very good, but the ads are ridiculous, have to x out of them multiple times, usually resulting in freezing the game and you losing the free life or free gift!
- [R30] Game won’t load after watching ad & opens browser!: Garbage!! I’ve reported numerous times and see others have too, that whenever you use the free and have to watch a stupid ad, the game won’t load to continue. Tonight, it opened a browser window and then went to Amazon. And of course, after closing the windows, the game freezes. Happens over and over but ONLY, when you’re close to finishing a dif
- [R31] Was fun: The last update allowed an insane amount of adds for the Royal Match game….and the adds are very long, repetitive, and in your face. You can click the x and it simply starts another Royal Match commercial. What part of no is so confusing? If I only have 10 minutes to play the game, I spend half the time clicking the x on Royal Match adds. I will never ever download Royal Match out of pure
- [R32] Game freezes up: I like this game but it continually freezes up interrupting my games every time I have to see an add it freezes my game you need to fix this issue. Continual freezing This game is getting worse about freezing up. I have offloaded and reinstalled a couple times hoping that will clean up the problem but if not I’m going to delete it
- [R8] Does not work with the latest IOS update: They need to update their system so people with Apple can play.
- [R26] Locks up on Level 11: I have tried multiple times and the game locks up at Level 11. Says you get a surprise with Spring Pass. Surprise is nothing works after that.
- [R43] Won’t stay: It opened when first downloaded on to my iPad.had to close it for the night came back too it it flashed like it was going to open and nothing
- [R46] App will not open: I love playing this game but now I can not play it on my iPad. It opens it for like 2 seconds then the app closes.
- [R57] Do NOT make in app purchases: Game is entertaining but the glitching is getting more frequent. Game will freeze at the end of levels requiring restart. Game has also started to glitch when you pay/watch ad for extra time, also requiring restart. Do not make in app purchases as support team will not refund coins when glitching stops you from continuing level. If you have an issue screenshot the lev
- [R9] Glitchy: So fun but definitely glitches at the right time so you lose.
- [R15] Sabotages the player every level is rigged: Game keeps showing one marble color only to fire a completely different color when you actually tap, ruining the whole level because there is never enough time to recover from it without using/buying boosters or watching ads. Intentionally done to force players to watch copious amounts of adds to move one from 1 level or spend actual money on more booste
- [R77] Game stuck: Also can no longer play the game. Lives have not restored since Sunday. Have sent two messages through the game to let the developers know but have not received a response.
- [R78] To buggy to play as lives don’t restore over time like they should: Great game but can’t get any lives as the timer in the lives restore is stuck at 29.59 minutes and doesn’t move so can’t plat it any more. They need to get the bugs out of the game
- [R17] Levels get rigged and not worth it: It was fun at first and I was enjoying it. The levels were getting more difficult and it needs to be toned down. It makes the experience frustrating and no longer fun. I’m deleting this app and no longer bothering with it anymore
- [R20] Fun Game Ruined by Stupid Mechanic: Overall this is a fun, engaging and challenging bubble shooter game. In the later levels, it gets ruined by a so-called Clear “Bonus”, which gives you a smidgeon of extra energy or whatever and then shoots out far too many marbles to the point where you’re frantic to survive. Literally punishing you for doing well. It has me very close to deleting.
- [R25] Too hard to pass: Game is fun up until it’s impossible to pass a level because the level is rigged for failure. The line doesn’t slow down when it’s in danger of failing and there’s not enough time to gather enough energy to get a power up. There’s also no way to get powerups without buying. If you’re lucky, you might get it randomly. Not worth saving to use if you’re going to fail the level any w
- [R48] This type of level .. double strands hate: I am so sick of the double line levels . They are not fun. Make hard levels that don’t have those . It’s made me want to stop playing this game
- [R54] Small amounts of money charged: Ghost purchases are not ok. I guess you think it’s ok to charge small amounts from your customers but I don’t like it.
- [R60] Fraud charges: I haven’t had this game for years. Never made a purchase and suddenly now after one of their playable ads popped up they have attempted to charge my PayPal $9.99 I don’t keep money in there or in the account it’s connected to for this reason. Now I’m unable to update any of my apps due to ‘billing problems’ because this game attempted to steal from me.
- [R19] Portrait: I wish games would announce what their format is - Portrait or Landscape! What’s so hard about that. I delete every game the shows only in Portrait when it’s advertised in a Landscape format. I play on an iPad. I only play in Landscape or it ruins the cord. So tell us, please.
- [R59] New update has bugs: Everytime this game is updated the game gets glitches where the screen freezes and won’t do anything or the marbles won’t shoot out - very frustrating! One of the updates from a few months ago stopped the whole screen from rotating, which makes it harder and with the new interface of the game being a boring brown colour, it makes it even more boring. It now looks & feels lik
- [R62] Too hard and now can’t rotate screen: When you have to play a level 5 times a day and two weeks later you still haven’t got over it. Just makes me bored of trying. Now on top of that the screen stays vertical and can’t change to horizontal so the size of everything is smaller and even harder. I am in the 700’s levels and about to quit unless they start giving us more help or some way of skipping t
Synthesized from 82 recent App Store reviews · updated July 2026 · View on the App Store