Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Reflectly

60
User verdict / 100 High confidence Divided

Reflectly is a well-regarded journaling app that helps users track moods and reflect on their day, but recent reviews highlight significant issues with premium feature access, unresponsive customer support, and various bugs and glitches.

4.6★ lifetime (81,708) Free + in-app purchases since 2017 by Kodeon, Inc. updated 1.4 mo ago recent negative 12% 120 reviews across 4 regions
Premium Access Issues Customer Support Bugs & Glitches Ease of Use & Benefits Pricing & Monetization Content Quality
5★554
4★138
3★52
2★36
1★70
recent reviews across 4 regions, vs the 4.6★ lifetime average

Reflectly is a journaling app designed to help users track their moods, reflect on daily experiences, and improve self-awareness through prompts and quotes. While many users appreciate its ease of use and positive impact on mental health, a notable number of recent reviews report problems with paid features not unlocking, poor customer service, and app stability issues.

What users like

  • Effective for mood tracking and self-awareness, helping users recognize mental health patterns and reflect on their day.R1R6R9R46
  • User-friendly interface with simple navigation and customization options.R1R6R15R42
  • Provides daily prompts, inspirational quotes, and challenges that many find helpful and motivating.R6R15R27R38
  • Offers privacy features like Face ID, making it a secure alternative to physical diaries.R51

What users complain about

  • Numerous reports of premium features not unlocking after purchase, with users still prompted to upgrade.R4R8R50R100
  • Customer support is largely unresponsive, leading to frustration for users seeking refunds, cancellations, or technical assistance.R4R11R17R29
  • Frequent bugs and glitches, including login issues, data loss, app crashes, and inconsistent notifications.R10R13R98R102
  • Some users find the AI and quotes to be problematic, with instances of discriminatory or questionable content.R3R5R143
  • Annoying and persistent pop-ups or banner ads for premium subscriptions, even for paying users.R65R74R436
  • Concerns about high pricing for premium features, especially for a journaling app, and issues with unexpected charges.R101R129R169R189
  • Limited free features, with many desirable functionalities paywalled behind a subscription.R22R182R593R599

Latest update · v5.0.3

What the developer says changed (the verdict above weighs this against what reviewers report):

Thank you for downloading Reflectly! New: • Bug fixes and performance improvements

Recurring themes

Premium Access Issues negative
Many users report paying for premium features or subscriptions but not gaining access, or being continuously prompted to upgrade. This includes charts, advanced stats, and other functionalities. This directly contradicts the developer's general 'bug fixes' notes.R4R8R50R80
Customer Support negative
A significant number of reviews highlight a complete lack of response from customer service regarding billing issues, technical problems, or account cancellations. This leads to frustration and a feeling of being 'ghosted' after payment.R4R11R17R20
Bugs & Glitches negative
Users experience various technical problems, including being logged out unexpectedly, losing journal entries, app crashes, inability to sign in, and notifications not working. This contradicts the developer's claim of 'bug fixes and performance improvements'.R2R10R13R98
Content Quality negative
Some users find the AI responses unhelpful or limited, and certain quotes are perceived as discriminatory (e.g., LGBTQ+ related entries) or promoting misinformation (e.g., anti-vaccine sentiments).R3R5R22R143
Ease of Use & Benefits positive
Many users praise the app for its simple, clean, and interactive design, finding it effective for daily reflections, mood tracking, and improving self-awareness. It's often recommended for stress relief and organizing thoughts.R1R6R9R15
Pricing & Monetization negative
Users express concerns about the high cost of premium subscriptions, persistent ads for paid features even for subscribers, and unexpected charges. Many feel too many core features are paywalled, diminishing the free experience.R35R53R101R129

Who it's for

Reflectly is for individuals looking for an easy-to-use digital journal to track moods, reflect on daily experiences, and gain self-awareness through prompts and quotes R1R6R9. It's particularly suited for those who appreciate a clean interface and motivational content R15R27. It is not for users who expect responsive customer support for billing or technical issues, or those who are sensitive to potentially problematic AI responses or quotes R3R5. It's also not ideal for users unwilling to pay for core features, as many functionalities are paywalled R22R599.

Evidence note: The recent reviews skew heavily negative, particularly concerning premium access issues and customer support, which contrasts sharply with the lifetime 4.5-star rating. This suggests a recent decline in user experience, especially for paying customers. The developer's release notes mention 'bug fixes and performance improvements,' but recent reviews directly contradict this, with users reporting numerous ongoing bugs and glitches.

Frequently asked

Is Reflectly free to use?
Reflectly offers a free version with basic journaling and mood tracking, but many features like detailed statistics, certain quote categories, and advanced functionalities are locked behind a premium subscription R22R182R593.
What issues are users having with premium subscriptions?
Many users report that after purchasing a premium subscription, the features do not unlock, and they continue to receive prompts to upgrade R4R8R50R100. There are also complaints about unexpected charges and difficulty canceling subscriptions or getting refunds due to unresponsive customer support R11R129R189.
Does Reflectly have good customer support?
Based on recent reviews, Reflectly's customer support is largely unresponsive, with many users reporting that their emails and inquiries regarding billing issues, technical problems, or account cancellations go unanswered for extended periods R4R17R29R55.
Are there any concerns about the content in Reflectly?
Some users have expressed concerns about the content, citing instances of the AI being discriminatory towards LGBTQ+ related entries R3 and the app providing questionable quotes, such as one from Jenny McCarthy promoting anti-vaccine views R5 or insensitive remarks about bipolar disorder R143.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Best journaling app: This is the best journaling app for free I have ever seen. It’s super interactive very clean and simple. Good expression options and knowing how you truly felt in a moment being able to get it out and have it saved the good and the bad
  2. [R6] 5/5 · US Fantastic Journal App: I have used Reflectly for years. The free version is very good and I highly recommend it to people I know! I love the daily reflections, and how the check ins track your mood and what’s going on in life. It’s super easy to use and also somehow I like it better than journaling in a notebook nowadays. Highly recommend!
  3. [R9] 4/5 · US Using it for years now: This app has been my diary off&on for years now. This app has really helped me recognize my mental health patterns and become more self-aware. Admittedly I use it inconsistently but the daily check-ins & reading my old ones help me become more stable whenever I’m in an unstable time. The tags you can use on each entry is super helpful. Sometimes I’m not sure what else to sa
  4. [R46] 5/5 · US Reflections of Gratitude: I bought the app (own it) for $20 in January of 2025. Experience deep moments of self love through positive reflection over journaling The charts give a broader perspective of what’s going on in the month and what foods/activities/situations, trigger bad experiences. This helps to hone in on what works Engage… in random silent acts of strange kindness in the real worl
  5. [R15] 5/5 · US User Friendly: Simple to learn and assess the features that may work for you. It’s a very easily navigable app and user - friendly for all. I also love the motivational quotes throughout the day!
  6. [R42] 5/5 · US Love this!!: You can customize the layout to look however you prefer, and it’s very simply to navigate. Everyday you get daily journal prompts, a mood check-in, a daily challenge, and you can choose to get an inspirational quote sent to you everyday, and just vent to it with the voice notes. You can also see your stats and mood overtime :)
  7. [R27] 5/5 · US Great Daily Tracker: This journal is more than just a way to track your daily life. It offers quotes throughout to day specific to what you need. I like the apps ability to alert me to the quotes for reflection on my Apple Watch. The liking of favorite quotes is nice, maybe a dislike to quotes I’m not fond of would be helpful so they aren’t repeated? I look forward to seeing how this app performs
  8. [R38] 5/5 · US Recfly: This app is amazing it’s helping me get in a better mood and giving me quality content for when I’m upset I recommend if you are mad or upset go to the “ section and you will get to read lots of quotes from people that are famous but they are very helpful and useshuly put me in a good mood after I read like 5 you can also save these quotes into your camera roll anyway this app is a grate o
  9. [R51] 5/5 · US Love this app!!: I have so many memories saved in here and it’s really helpful! The security is so good aswell, it doesn’t allow anyone else to open the app unless they have an alternate Face ID if you choose to have that option of security. This is so much better than an actual diary because I won’t have to worry about anyone finding it or invading my privacy. 5 STARS⭐️⭐️⭐️⭐️⭐️
  10. [R4] 1/5 · US Paying for Nothing???: I really loved this app and have been using it for almost 8 years, so I decided to upgrade to the premium version as I felt I would only enjoy it more. But after purchasing, none of the premium features were unlocked. It just kept telling me I had to upgrade to premium to access them. I ended up emailing customer their customer service with screen shots proving that I did su
  11. [R8] 3/5 · US good app but my premium not working: i’d give 5 stars but i paid $30 for the app to not work pleeease fix or refund bcuz the chart is t working. i paid but i still can’t see my charts. i used to use this app when i was down and seeing a chart if my mood helped a lot but now it doesn’t work for some reason. idk if it’s apple or the app but the chart screen is glitched for me
  12. [R50] 1/5 · US Paid Version Does Not Work: I paid $20 bucks for the premium upgrade but it hasn't unlocked any of the premium features. I reached out to the devs on the contact page in the app and haven't gotten a response yet! Don't waste your $$$
  13. [R100] 1/5 · US Stole my money with nothing in return literally: I purchased the lifetime premium membership for the 19.99 sale, was charged on my credit card and never received it
  14. [R11] 1/5 · US Thievery: Thievery I once was a big fan of this app, in fact, all the apps from this developer. Then they got greedy. Their Growth Bundle provided reasonable pricing for all of their apps and I've been a subscriber for five years. But my recently-renewed subscription is no longer active in any but one of the 10 apps I use , and I'm being gouged to the tune of $340+ every year if I want to co
  15. [R17] 1/5 · US You are on your own. No response to inquiries: Don’t waste your money
  16. [R29] 3/5 · US Updates: It would be good if there was a way we can share out account or updates/ Reflectly diary with our therapists. I love how I can journal each day and attach my moods to it. I don’t like that customer support never responds.
  17. [R10] 1/5 · US “Could not sign in for an unknown reason.”: I was going to wait some more till I trusted this app and because I usually don’t write reviews. This could not wait, especially after membership purchase. I have been using this smart journal fine until today. I was really starting to use this more and about to recommend. Oh the disappointment. I read there is a new update, but has made the login for ret
  18. [R13] 2/5 · US Erased: Journaled almost daily for two years and it logged me out and wont let me sign back in so i js lost everything
  19. [R98] 3/5 · US Lots of bugs and glitches: I like this app a lot but it tends to glitch out. Does not notify me like it’s supposed too and does not save my settings. It does not seem to run consistently or be up kept by the creators.
  20. [R102] 1/5 · US Crashes everytime i try to open: Cant even use it even though its supposed to be compatible w/ my device :)))))
  21. [R3] 1/5 · US AI is discriminatory: The AI is horrible with LGBTQ related entries. It’s discriminatory, harmful, and the opposite of what a journal touting mental health support should be aiming for. But clearly there’s a huge anti-LGBTQ AI push here.
  22. [R5] 1/5 · US Weird Anti Vaxxer quote: I got a quote from the general category from Jenny McCarthy who said she looks at autism like a bus accident, and that you don’t become cured but can recover. I thought the quote was a bit weird so I did some research. After looking her up, I found out she herself doesn’t have autism, but her son does, and she promotes the idea that vaccines cause autism. I’ve had this app
  23. [R143] 1/5 · US Quotes are lame: I downloaded this app so I could add widgets to motivate myself and try positive affirmations. I added the widget to my Lock Screen as well, which led to this quote: “Not bipolar, but I lean towards manicness and then lowness.” What? Do the people that make these quotes not realize how offensive that is? Bipolar disorder is no joke. Marginalizing bipolar disorder by stating 2 br
  24. [R65] 3/5 · US Nice app but annoying pop up: Stop asking me to pay every single time I open the app
  25. [R74] 3/5 · US Good app but…: I got the “become your own self help hero” bundle thing and EVERY TIME I open the app it brings it up and I have to press on “claim my offer” every single time. It’s a great app but that just annoys me a ton. Also can’t upload video to it either
  26. [R436] 3/5 · CA Love this app!!: This app is amazing. And if they remove the annoying popped ups, I will give it a five star I already signed up for the premium version and they’re still hitting me with a banner ad every day. Very annoying. I understand that you need to sell your premium services. Maybe reduce your banner ads to once every 14 days. Not once a day. Especially for a premium user. This is unaccep
  27. [R101] 3/5 · US It was 399$ at one point?!: Like I'm tempted to buy it for the Heavily discounted price...but did it Really cost That much for lifetime access at one point? That's wild, and I play gacha games lol Besides that, it would be nice if I could set multiple reminders throughout the day, like Apple has with their Mental Health check-in app.
  28. [R129] 1/5 · US Charged for downloading: Downloaded this app a YEAR ago from TikTok. Haven’t used it at all, didn’t agree to any extended paid version. I just got charged $120 out of nowhere! Hopefully they’ll do the right thing and refund me, but everyone should beware.
  29. [R169] 2/5 · US Used to be great: There’s no longer a free section of this app. Now not only do you have to pay for this app, but you have to subscribe (yearly) $30 which supposedly is half off… FOR A JOURNAL APP! I just wanted to write down my thoughts, not trying to pay a yearly subscription… NO THANKS!
  30. [R189] 1/5 · US BEWARE: If you receive a pop-up advertising an annual subscription for 9.99, be very careful. This company charged me over $130 (!!) when I tried to accept that offer. They have not responded to any attempts to get in touch to ask for a refund. I’ll note that I’ve used this app and I do really like it. However, this feels extremely scammy. I’m so disappointed.
  31. [R22] 3/5 · US Its not horrible.: Okay so, its honestly not a bad app. But its kinda boring, and not so much helpful. But if you like the more calm, check in chel out type of deal its this app fs. Althought the ai bot itself is kinda.. idk not so much helpful ig. It also wont let you freely talk, atleast in my opinion with the free option it gives you chances to actually type ur own words but usually its just a
  32. [R182] 3/5 · US Good App: It's a really good app, but I wish the statistics were free so I can see how I'm doing. It would be really helpful and I don't have the money to pay to upgrade :,)
  33. [R593] 3/5 · CA hmmmmm: I remember i used to use this before u paywalled literally everything besides just writing ab ur day. It was a great app. Regrettably, you've now paywalled all of the unique features. Through a subscription rather than a one time payment, no less. I agree that you guys need to make revenue somehow, but seriously? Just make it a paid app instead of pretending its a free app, only to ask th
  34. [R599] 3/5 · CA Unfortunate: I find it very disappointing I need to spend money just for more beneficial journaling.
  35. [R80] 3/5 · US Purchases but nothing unlocked: I paid $19 in the app and none of the features I paid for will unlock. Wont let me restore my purchase on the settings either. I used to use this app with no problem. Super frustrating. Please fix this!
  36. [R20] 1/5 · US Be careful when purchasing this app..!!: I was signed up for this app while examining it and there is no support to help with problems and could not cancel this transaction and no customer support,..
  37. [R2] 3/5 · US Mostly great: Would be nice if notifications worked consistently and if you could schedule multiple notifications per day
  38. [R35] 5/5 · US Love this app: There are times I don’t want to take the time to reflect on my day but always feel better when I do! It’s a bit expensive but a great app!
  39. [R53] 1/5 · US Y you should not get app: You should not have to sign up or pay money to feel good about your self 🤷‍♀️🤷‍♀️🤔
  40. [R569] 3/5 · CA Not that bad: I use it a lot but I don’t have the premium pass. You can still do the mood tracker they also have free quotes and you can answer questions so that the app « knows you more » . But there is a lot of things that look really useful and cool for you that caught money.
  41. [R55] 1/5 · US No Support: Purchased the lifetime premium membership however was not granted access to premium features. and reached out to Reflectly using both emails because there is no live chat assistance and I have received no response from the company regarding this issue. Its downright insulting to your consumers.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store