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Updated July 2026 · real, multi-region App Store reviews
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Microsoft Teams

40
Value score / 100 Worth paying? No Skip it

Microsoft Teams is a widely used collaboration app, often required for work, but it suffers from numerous persistent bugs, particularly with notifications and syncing, making its value questionable despite its free access and paid features.

Free + in-app purchases seen up to $12.99 4.8★ lifetime (3,365,313) since 2016

Microsoft Teams is a ubiquitous work collaboration tool, frequently praised for its ability to keep teams connected and facilitate meetings. However, user reviews consistently highlight significant issues, including buggy notifications, syncing problems across devices, frequent crashes, and poor performance, which detract from its overall value.

Free vs paid

The core Microsoft Teams app is free to download and use, providing essential communication features like chat, calls, and video meetings R13R25R50. Reviews indicate that many users are required to use it for work or school, implying that basic functionality is available without an explicit purchase R21. While in-app purchases are available, ranging from $1 to $12.99, the reviews do not specify what these purchases unlock. Instead, many complaints focus on core app functionality being broken, rather than features being paywalled R1R6R15. Some users appreciate features like meeting recordings and Copilot integration, which may be part of a paid Microsoft 365 subscription, but this is not explicitly detailed in the reviews as an in-app purchase R154R146.

Value complaints

    Where it delivers

    • Many users find Teams to be a great app for team meetings and communication, appreciating its role in keeping them connected for work.R13R25R26R67
    • The app is considered reliable by some for company use and has replaced other collaboration tools like Webex.R48
    • Users appreciate features like call transfer between devices, meeting recordings, and Copilot integration for summaries and action items.R154R203
    • Some users find it easy to use for chat, calls, and video, and beneficial for corporate work.R50R146R40
    Worth paying if

    It is not clear from the reviews what specific features are unlocked by the in-app purchases, so it's difficult to recommend paying. Users who find the free version's core communication features reliable for their work and benefit from its integration within the Microsoft 365 ecosystem might consider it, assuming the paid features enhance their workflow significantly R146R154.

    Skip / stay free if

    Users who experience frequent bugs, especially with notifications, syncing, crashes, or login issues, should skip paying for this app, as these fundamental problems significantly hinder its usability R1R6R9R15. Those who prefer a simpler, more reliable, and less resource-intensive communication tool might find alternatives more suitable R24.

    Evidence note: Reviews indicate in-app purchases exist but do not specify what features they unlock, making it impossible to assess the value of paid tiers directly from user feedback. The majority of negative reviews focus on core app functionality and bugs, not paywalls.

    Frequently asked

    Is Microsoft Teams reliable for daily use?
    Microsoft Teams' reliability for daily use is highly inconsistent according to user reviews; while some find it great for communication and meetings, many report frequent issues like crashes, syncing problems, and incorrect notifications R9R24R27R33.
    Are there common issues with Microsoft Teams notifications?
    Yes, many users report persistent and frustrating issues with Microsoft Teams notifications, including incorrect badge counts, phantom notifications, delays in receiving messages, and notifications not clearing after messages are read on other devices R6R10R12R19.
    Does Microsoft Teams work well with Apple devices?
    Microsoft Teams has mixed compatibility with Apple devices; some users report it works fine on their Apple phones, but others experience issues with the app not downloading on new Apple computers, requiring web browser use, or lacking functionality like Airplay R3R21.
    What are the main complaints about Microsoft Teams' performance?
    The main complaints about Microsoft Teams' performance include the app crashing frequently, being slow and laggy, draining battery life, overheating phones, and struggling with basic functions like scrolling through old messages or loading content without Wi-Fi R1R9R24R32.
    Is it difficult to log in or authenticate with Microsoft Teams?
    Yes, many users report significant difficulties with logging in and authentication in Microsoft Teams, often getting stuck in loops with the Authenticator app, being unable to create new accounts, or experiencing sign-in errors R8R15R17R52.

    What reviewers actually said

    Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

    1. [R13] 5/5 · US Love it: This is one of my best apps to use when in a team meeting
    2. [R25] 5/5 · US Team: It’s easy to communicate with team
    3. [R26] 5/5 · US Dispatcher: Communication is key in this line of business. Good to know there’s a seamless application to keep us on point.
    4. [R67] 5/5 · US Great for work!: Love to that it keeps me connected to the team from anywhere!
    5. [R48] 5/5 · US Teams: The app is reliable. For my company it replaced Webex.
    6. [R154] 5/5 · US Easy and functional: Teams was easy to use chat, channels, meetings. The recordings are great to catch up when I miss the meetings due to conflicts. I like the copilot integration where all the meeting summaries, action items were presented. It’s great communication tool from MS.
    7. [R203] 5/5 · US Transfer the call between systems is my favorite option: Transferring the call between laptop and mobile is my favorite option
    8. [R50] 5/5 · US Better than anything: I’ve used them for a while now and I like how everything is setup. The chat, calls, video.
    9. [R146] 5/5 · US Teams Rules: Microsoft Teams sets the standard and sets it high for the most integrative and functional collaboration software, in my opinion. When combined within the greater Microsoft 365 platform experience, especially now with CoPilot, I never cease to be amazed and impressed. And Microsoft is always improving everything. Can’t beat it!
    10. [R40] 5/5 · US One, two, and into production: For corporate work, everything generally functions well, but two features are sorely missing. First, scheduled message sending. Sometimes I remember something at night and want to message a colleague, but realize it's inappropriate to write at that hour. In such situations, a delayed sending feature would be extremely useful. Second, fixing the chat position. Currently, if I open a chat, scroll... · translated
    11. [R9] 1/5 · US Crash: For several months now, Teams crashes while in a meeting. I keep missing important information or maybe in the middle of speaking.
    12. [R24] 2/5 · US Almost unusable without Wi-Fi: This app is a constant headache. If you’re not connected to Wi-Fi, it’s barely functional. Even if you’re on 5G with strong signal, it constantly displays. The spinning loading symbol. Has to be restarted, frequently, freezes up often. And that’s just for messaging! Meetings are even worse. As frustrating and error prone as the desktop teams app is, this is even wors
    13. [R27] 1/5 · US Teams stuck at launch: Teams stuck at launch with a black screen. Reinstall and restart did not work. Other Microsoft apps are working fine.
    14. [R33] 1/5 · US App not working after ios 26.5 upgrade: After I upgraded my iPhone to iOS 26.5, have been facing a LOT of issues with teams app. When I open this app, it shows logo for close to 20 seconds and then crash. There is no surity if this app will work when I need it most to send a message to my team members. I deleted this app, restarted my phone and then have been trying to download it again from app s
    15. [R6] 2/5 · US Notifications/badges are still not working correctly: Notifications/badges are still not working correctly. If I’ve read a message on my MacBook or PC it’s still not updating the app badges as expected. This broke 3-4 updates ago! Please fix. It’s annoying and misleading.
    16. [R10] 4/5 · US Great app but…: Great app, however I se notifications on the phone on a message, then when I open the app, I don’t see the message for a few minutes. That delay is annoying but livable .
    17. [R12] 2/5 · US Notifies me all the time when I’m active on desktop: Even though I have it configured not to. Maddening.
    18. [R19] 1/5 · US Notifications: Recent updates to the phone not clearing notifications once you have seen them. Extremely frustrating now as it shows I have notifications that I thought I missed when that is not the case.
    19. [R3] 3/5 · US No Airplay or Multicast functionality: I like Teams for its simplicity, and is adequate for the purpose for which I use it. However, the app itself lacks the functionality connect to my TV using Airplay or Multicast. Consequently, I have to haul around my heavy laptop to either cast to a smart TV or connect via HDMI.
    20. [R21] 3/5 · US Be more Apple Friendly: I got a new computer and teams is a requirement for work. Yet the app won’t download. I have to use the web browser and it works only 50% of the time. Why can’t the app work for my new Apple computer but it works for my Apple phone?? 😡 The app worked just fine on my old Apple computer.
    21. [R1] 1/5 · US Vibe coded app: If you try to go back more than a month or two in a popular channel to, say, find a link someone posted… or some solution that helped you before… the app just stops working. Congrats, you don’t get to scroll or interact until you quit the app. Microsoft makes BILLIONS of dollars in profit. This is not acceptable.
    22. [R32] 1/5 · US Overheating of the phone when I use the upgraded Teams app: Overheating of the phone when I use the upgraded Teams app. It’s causing too heat that I can feel my fingers almost hurting with the heat. This is unacceptable!! Pls get back the earlier version!
    23. [R8] 1/5 · US Worst app: Worst app ever nothing works. Unable to create new account or even login I was logged out and the since it been a shame. This is very low quality. Wrong app, WORST !!!!
    24. [R15] 1/5 · US Authentication is atrocious: If you use this on mobile they make it impossible to authenticate on a single device, the app tries to authenticate on the authentication app via the authentication app. If you have a meeting to get to on mobile and you get signed out good luck. Also the outlook sign in solution also failed. This process all around is a failure.
    25. [R17] 1/5 · US Richest poor software in the world: The application functions just like any other email application with the added side effect that you will randomly not be able to sign in due to their Authenticator app being complete and total garbage. It will trap you in an endless loop of needing to use the Authenticator app to authenticate that you’re using the Authenticator app so you can authenticate teams.
    26. [R52] 1/5 · US Useless: They are useless as their hands are tied when you are locked out of your account. Might as well start over with gmail or any other email account that has a better system in place to authenticate you. I created a secondary account within my main account for my business and everything was fine. It never asked for a password so I figured the account used the same password as my main accoun

    Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store