Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Is it worth paying for

Mail

55
Value score / 100 Worth paying? No Skip it

Mail by Apple Inc. is a free app that many users find easy to use and helpful for organizing emails, but it suffers from significant reliability issues with email delivery and spam filtering, making its value questionable for critical communication.

Free to download seen up to $3.99 4.6★ lifetime (4,313,411) since 2016

Mail by Apple Inc. is a built-in email client that many users appreciate for its ease of use and organizational features. However, a substantial number of recent reviews highlight critical problems such as not receiving emails, issues with spam filtering, and difficulties with basic functions like search and attachments, which detract from its overall value.

Free vs paid

The Mail app is free to use and does not have in-app purchases directly tied to its core functionality, according to user reviews and product page information. While some users mention issues related to paying for storage to receive emails, this appears to be an iCloud storage issue rather than a direct monetization of the Mail app itself R25. The app's features, such as organizing emails and sending messages, are available without any direct payment R92.

Value complaints

  • Some users report that not paying for storage prevents them from receiving emails, and that Apple charges cards randomly for storage, which they find confusing and problematic.R25

Where it delivers

  • Many users find the app easy to use and appreciate its simplicity.R54R62R85
  • The app is considered helpful for organizing emails and managing multiple accounts.R92R104R502
  • Some users have had consistently positive experiences, calling it the 'best mail app' and 'super good'.R10R23R24R99
Worth paying if

There is no paid tier for the Mail app itself, so the question of 'worth paying if' does not directly apply. Users who find the free features sufficient and do not experience the reported issues may continue to use it.

Skip / stay free if

You should skip using Mail by Apple Inc. if you rely on consistent email delivery for important communications, as many users report not receiving emails or verification codes R3R4R11R22. Users who are frustrated with ineffective spam blocking or difficulty organizing emails should also consider alternatives R34.

Evidence note: The reviews present a stark contrast between users who find the app satisfactory and those who experience severe functionality issues. Recent negative reviews frequently highlight critical problems with email delivery and spam management, while positive reviews often praise general ease of use without detailing specific features.

Frequently asked

Does Mail by Apple Inc. cost money to use?
No, Mail by Apple Inc. is a free app and does not have in-app purchases directly for its core email functionality R25.
Why am I not receiving emails in the Mail app?
Many users report issues with not receiving emails, verification codes, or attachments, with some suggesting it might be related to iCloud storage limits or general app malfunctions R3R4R11R22.
Does the Mail app effectively block spam?
Many users report that the Mail app is ineffective at blocking spam emails, with some stating that blocking spam seems to make it worse, and that spam options do not work R34R41R58R116.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R25] 1/5 · US U can’t get mail: If u don’t pay for storage u don’t get emails I don’t get that and when u do pay for it apple just charges your card randomly with all kinda of amounts and when u do get ahold of apple and talk to someone they just don’t know what ur talking about or if u don’t put ur debit card on iCloud u can’t even download games free games at that I don’t understand why apple need your card n
  2. [R54] 5/5 · US Love this app: Easy and simple
  3. [R62] 5/5 · US Easy to use: 8 out of 10 good for easy access and the most important part is that the user has access to all your data on their device so they have access for free access and access for the entire user experience and the user is not only the person who has access and control of their phone and internet connection and internet connectivity is not only good to you but to everyone who has a mobile co
  4. [R85] 3/5 · US Learning to Win: Working with Mail was easy from the start but it seems a little more complicated now. I guess I’ll win it back.
  5. [R92] 5/5 · US Oh yeah: It helps me organize my emails together
  6. [R104] 5/5 · US iOS Mail: Great app! Lets me keep up with my 15 accounts with different providers.
  7. [R502] 3/5 · CA Used to be great: I’ve been using mail for years, and it was wonderful. Managing multiple emails easily in one system was great and it functioned perfectly. But last summer is when I started noticing not all of my new emails were showing up in my inbox. I would have to go to Gmail to see them. This is happening on both on my phone and my Mac’s. I would use Gmail but they don’t have an all in one i
  8. [R10] 5/5 · US Super good: I can tell u this app will be a life saver
  9. [R23] 5/5 · US Best Mail App: Definitely my go to mailing app. It has never given me any issues. I definitely always recommend everyone to use for their default mailing app
  10. [R24] 5/5 · US Soo good!: This app is super nice, speak, AND fun to use! Unlike Gmail, apple mail is very nice🙂‍↔️👌🏻
  11. [R99] 5/5 · US Best app ever: Everyone should have this app it’s so helpful it can tell you for cool up dates and lots more best app ever everyone should have this app on iPhone
  12. [R3] 2/5 · US It doesn’t work for me: For some reason I don’t get anything even when I’m trying to sign in to websites it doesn’t It only sends me the thing from Apple send it
  13. [R4] 1/5 · US Updating: Says updating for weeks yet does not update and will not download attachments. Does not send or deliver all emails
  14. [R11] 3/5 · US Mail is so far the worst app: I suddenly stop getting any emails I don’t know what happened I just stoped getting emails bus it is go so it gets 3 stars
  15. [R22] 1/5 · US Never received my emails: Always having problems with receiving emails never with Google only with Apple
  16. [R34] 3/5 · US Ongoing Headache: I’ve yet to get my app to chime for new email. Which I guess is good because of all the stupid spam emails I get. Which comes to my next headache…this app will NOT block spam emails when you block them. It seems like the more I block the worse it gets. Frustrating. I’m about to stop using it. And there’s no help in sight.
  17. [R41] 1/5 · US Pintrist: Sending me at lest 100 emails
  18. [R58] 1/5 · US Email: New email is difficult to delete junk/spam without doing it individually
  19. [R116] 3/5 · US ok: i’ll try to unsubscribe from a mallet thing but it doesn’t work i still get mail from them

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store