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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Brivo Mobile Pass

40
User verdict / 100 High confidence Divided

Brivo Mobile Pass offers the convenience of smartphone-based access, but recent user reviews indicate significant issues with unreliability, slow performance, and frequent glitches that often leave users locked out or frustrated.

4.8★ lifetime (156,811) Free to download since 2015 by Brivo Inc. updated 0.5 mo ago recent negative 61% 120 reviews across 4 regions
Reliability & Access Performance & Speed Convenience Missing Features Login & Account Issues
5★61
4★9
3★35
2★29
1★138
recent reviews across 4 regions, vs the 4.8★ lifetime average

Brivo Mobile Pass allows users to access buildings and gates via their smartphone, aiming to replace traditional key fobs. While some users find it convenient, a substantial number of recent reviews highlight critical problems with inconsistent functionality, slow door opening times, and login issues.

What users like

What users complain about

  • Frequent unreliability and inconsistency, often leading to users being locked outR1R4R6R12
  • Slow to open doors and connect, making physical keys fasterR5R7R8R10
  • Numerous glitches, including the app getting stuck, doors disappearing, and 'unlock nearest door' feature not workingR13R17R50R74
  • Login and password reset issues, with users getting logged out or unable to reset passwordsR28R31R32R60
  • Lack of Apple Watch, CarPlay, or Apple Wallet/Pay integrationR2R9R36R43
  • Poor range for Bluetooth access, requiring users to get close to sensors or roll down windowsR69R266
  • Issues with guest access functionalityR34R77R83
  • Smart home integrations (Alexa, Siri) and light/thermostat controls are reported as not workingR6R73R120

Latest update · v4.31.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Performance Improvements - Enjoy faster door access with enhanced Bluetooth performance.

Recurring themes

Reliability & Access negative
Many users report the app is unreliable, inconsistent, and often fails to open doors or gates, leading to frustration and being locked out. This contradicts the developer's claim of 'enhanced Bluetooth performance' in the latest update, as users still report issues with access and range.R1R4R6R12
Performance & Speed negative
A significant number of reviews criticize the app for being slow to connect and open doors, with some users stating that physical keys are faster. This directly contradicts the developer's notes about 'Performance Improvements' and 'faster door access'.R5R7R8R10
Missing Features negative
Users frequently request integration with Apple Watch, Apple CarPlay, and Apple Wallet/Pay for quicker and more convenient access. The current app lacks these features.R2R9R36R43
Login & Account Issues negative
Users report problems with the app logging them out unexpectedly, difficulty resetting passwords, and issues with multiple users per unit.R28R31R32R60
Convenience mixed
While many appreciate the convenience of using a phone instead of a fob, this is often undermined by the app's unreliability and slowness, making it less convenient than a physical key or fob for others.R6R7R11R15

Who it's for

This app is for individuals whose buildings or communities use Brivo access systems and prefer to use their smartphone instead of a physical fob R11R15. It may be suitable for those who value the convenience of not carrying extra keys and are in areas with strong, consistent network and Bluetooth signals . However, users who require highly reliable, fast access, or those in areas with weak connectivity, should be cautious R1R6. It is not for users expecting advanced integrations like Apple Watch or CarPlay .

Evidence note: The recent reviews skew heavily negative (61.4% negative), which contrasts sharply with the lifetime rating of 4.75. This suggests a significant decline in user satisfaction or an accumulation of issues in recent updates. The developer's release notes claim 'Performance Improvements' and 'enhanced Bluetooth performance,' but recent reviews directly contradict these claims, with users still reporting slow access and unreliable Bluetooth connectivity R5R6R10R16.

Frequently asked

Does Brivo Mobile Pass work reliably to open doors?
Based on recent reviews, Brivo Mobile Pass frequently suffers from unreliability and inconsistency, with many users reporting that it often fails to open doors or gates, sometimes leaving them locked out R1R6R12R18.
Is the Brivo Mobile Pass app fast?
Many users report that the Brivo Mobile Pass app is slow to connect and open doors, with some stating it can take minutes and that physical keys are often faster R5R7R8R10.
Does Brivo Mobile Pass support Apple Watch or CarPlay?
No, Brivo Mobile Pass currently lacks support for Apple Watch, Apple CarPlay, or Apple Wallet/Pay, which are frequently requested features by users R2R9R36R43.
Are there issues with logging into Brivo Mobile Pass?
Yes, users report problems with the app logging them out automatically, difficulty with password resets, and issues with not receiving password reset emails R28R31R32R60.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] 5/5 · US Great way to get in w/ your iPhone!: 20 years without an alternate to having a FOB turned into access if you have your iPhone! What a convenience absolutely love this app!!! now anytime I’m near the office. I have access because I always have my phone!!!
  2. [R15] 5/5 · US Open my gate: Very convenient
  3. [R16] 3/5 · US It works but it’s slow: I like the convenience of not having to carry a key but it takes way too long to connect and work. Keys are just faster and that really makes me sad. However, if I ever lost my key, then this would be very handy.
  4. [R30] 5/5 · US Easy Access: like the mobile app making it convenient for tenants and guests
  5. [R14] 5/5 · US Amazing: Even I can work it!
  6. [R27] 5/5 · US Excelente: Excelente
  7. [R80] 5/5 · US Brivo Mobile review: This app is amazing, easy to install, and easy to use. Great job!
  8. [R84] 5/5 · US Brivo: App de fácil acceso y manejo
  9. [R1] 2/5 · US Access: Sometimes it doesn’t work and I get locked out of my building.
  10. [R4] 3/5 · US Iffy: Sometimes works
  11. [R6] 2/5 · US Unreliable: I’ve been locked out more than once late at night and in snow because of system errors of some kind. Current issue is that the app on phone and the thermostat don’t seem to be communicating very well. I’ve uninstalled and reinstalled multiple times and cleared cache. It’s super annoying.
  12. [R12] 1/5 · US Doesn’t work: Great concept but it hardly works
  13. [R5] 3/5 · US Sync Issue on access: The system always glitches on me and takes forever to sync to open every single time I try to use it to sign in…not the best in access point.
  14. [R7] 1/5 · US just use your key: takes minutes to unlock but you can’t unlock ahead of time
  15. [R8] 1/5 · US Brivio: Takes me a few times to actually get into the door.
  16. [R10] 3/5 · US Dissatisfied: Here at Encore Soflo is not working well, the main garage door takes 5min to open also keeps resetting my password
  17. [R13] 3/5 · US Glitchy app: App works when it wants to, there’s a lot of glitches to deal with. If you open one door half the time it doesn’t reset itself and stay stuck so you’re forced to close the app to open another door.
  18. [R17] 2/5 · US Unlock nearest door does not work.: Unlocking door by name works. Unlock nearest does not.
  19. [R50] 3/5 · US Phone tap: Never works
  20. [R74] 3/5 · US Magic button: Magic button never works. You have to go to all sites and select a site to open the door
  21. [R28] 1/5 · US App stops working: I get locked out of my gated apartment complex because the app will sign me out and refuse to take my password. When I request change the password via the app, I never receive an email. Then when I change the password through the website that refuses to open the gates, it changes the password and the app still won’t work
  22. [R31] 4/5 · US Unable to access via login: The app logs me out without the ability to reset my password. Submitted multiple password reset to no avail. Thank god I had my keys on me this time!!
  23. [R32] 1/5 · US We can do better: If u get a new phone, you have to email the HAI to get a new PW. Seems silly with all the tech around us.
  24. [R60] 1/5 · US Existing customer: They keep locking and asking to get new key That creates a lot of problems for existing customers Customer service is absent I am not sure how they got so many good reviews
  25. [R2] 5/5 · US Apple se capability: I think you should add this app compatible with the Apple se model and also CarPlay
  26. [R9] 2/5 · US Needs tap: Please let us tap to open!
  27. [R36] 3/5 · US No Car Apple App: Difficult to open up the gates.
  28. [R43] 2/5 · US No Face ID: It doesn’t recognize my Face ID when other apps do
  29. [R69] 1/5 · US Big no for me: I have a hard time activating the sensor to unlock the gate from my car. I have to roll down the window and put my phone next to the sensor. It’s terrible especially when it’s raining
  30. [R266] 3/5 · CA Boat access: Brivo is now used to access my boat. I find there is very limited range on the Bluetooth and I still have to get out of my vehicle for it to work. Not really worth it as far as convenience goes, relative to a FOB.
  31. [R34] 1/5 · US Very poor design: Extremely slow to lock and unlock the door, does not remember guests email addresses, only allows guest access for one week and then I have to re-type the entire address every week and send a new invite, I have a daily dog walker, weekly house keeper, large family including son, daughter in law several daughters and I have to redo this every week!! Are you kidding me. Really te
  32. [R77] 3/5 · US Guest pass doesn’t work: I can’t have friends or deliveries get in because the guest pass doesn’t work
  33. [R83] 3/5 · US Great: Wish I could tell someway the gate open for guest
  34. [R73] 1/5 · US Doesn’t work: Nothing about this system works. It will not remotely unlock or lock my door. It does not turn my lights on or off. I cannot remotely operate my thermostat. This system and app are completely useless. What a useless product. I would give it no stars if I could.
  35. [R120] 3/5 · US Smart home integrations do not work: The concept is good, but the add ons just don’t work. The app struggles to update the status of the lights and doors, and also doesn’t integrate with Alexa or Siri despite advertising itself as able to do so.
  36. [R18] 1/5 · US Inconsistent: Works inconsistently

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store