Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Genies & Gems

45
User verdict / 100 High confidence Divided

Genies & Gems, a long-standing match-3 game, is currently experiencing a significant decline in user satisfaction due to an overwhelming increase in unskippable ads, frequent game crashes and freezes, and a perception of recycled or unfairly difficult levels.

4.7★ lifetime (143,609) Free + in-app purchases since 2016 by Jam City, Inc. updated 1.0 mo ago recent negative 27% 120 reviews across 4 regions
Ads Performance & Stability Level Design & Difficulty Rewards & Purchases Feature Changes Gameplay Speed
5★492
4★121
3★115
2★81
1★191
recent reviews across 4 regions, vs the 4.7★ lifetime average

Genies & Gems is a match-3 puzzle game that many users have enjoyed for years, praising its addictive gameplay and engaging characters. However, recent updates have introduced numerous issues, including an excessive number of ads, game instability, and concerns about level repetition and difficulty, leading to widespread frustration among its player base.

What users like

  • Many long-term players find the game fun, addictive, and enjoyable for years.R9R10R11R47
  • Some users appreciate the strategic thinking required in the game.R77
  • New players find the game fun, well-explained, and engaging.R21R29R66

What users complain about

  • Excessive and unskippable ads frequently interrupt gameplay, often after every level or replay.R1R3R6R14
  • Game frequently crashes, freezes, or locks up, often leading to loss of progress or rewards.R4R15R17R19
  • Many levels are perceived as recycled or repeated, making the game feel deceitful and boring at higher levels.R2R8R26R43
  • The game is perceived as rigged or cheating, especially with power-ups like butterflies, or becoming too difficult at higher levels without purchases.R5R38R44R57
  • Users report issues with not receiving promised rewards, bonuses, or in-game purchases.R1R24R59R60
  • Recent updates have removed or changed features like landscape mode, extra spins, and the ability to connect to Facebook.R25R45R52R53
  • The game is considered expensive, requiring frequent purchases to progress at higher levels, with limited ways to earn free coins or boosters.R40R54R62R72
  • The game speed has increased, making gameplay less enjoyable for some users.R82R105

Latest update · v62.122.105

What the developer says changed (the verdict above weighs this against what reviewers report):

- New levels! - Bug Fixes & Improvements. - Thank you for playing Genies & Gems! We always want your experience to be Gemazing! The game should run smoother than ever now!

Recurring themes

Ads negative
A pervasive issue, with many users reporting a sudden and significant increase in unskippable ads after nearly every level or action, leading to frustration and game deletion. Some ads are also reported to be malicious ('your phone has been hacked') or cause the game to crash. This contradicts the developer's general 'improvements' claim.R1R3R6R12
Performance & Stability negative
Frequent crashes, freezes, and lagging are widely reported, often occurring after completing a level or watching an ad, resulting in lost progress and rewards. This directly contradicts the developer's claim that 'The game should run smoother than ever now!'R4R15R17R19
Level Design & Difficulty negative
Many long-term players express frustration with recycled levels, especially at higher stages, feeling it's deceitful. Others find the game becomes unfairly difficult, requiring in-app purchases to progress, or that game mechanics like butterflies are rigged.R2R5R8R26
Rewards & Purchases negative
Users report not receiving earned rewards, bonuses (like unlimited lives), or even purchased items. There's a perception that the game is designed to push players towards spending money due to high difficulty and limited free resources, with some reporting being overcharged for purchases.R1R24R40R54
Feature Changes negative
Recent updates have removed popular features such as landscape mode, the ability to watch ads for extra spins/boosters, and Facebook login functionality, disappointing long-time players.R25R45R52R53
Gameplay Speed negative
Some users note that the game's speed has increased significantly, making it feel rushed and less enjoyable.R82R105

Who it's for

This game is for new players who enjoy match-3 puzzle games and appreciate colorful graphics and a storyline R29R66. It might also appeal to those who enjoy a challenge and strategic thinking R77. However, it is NOT for players who dislike frequent and intrusive ads, expect stable game performance, or are unwilling to make in-app purchases to progress at higher levels R3R4R72.

Evidence note: The recent reviews skew heavily negative, which contrasts with the high lifetime rating. This suggests a recent decline in quality or user experience, particularly with the introduction of more ads and stability issues. The developer's notes mention 'Bug Fixes & Improvements' and 'smoother than ever now,' which directly contradicts numerous recent user reports of crashes, freezes, and lagging.

Frequently asked

Why are there so many ads in Genies & Gems now?
Recent updates have significantly increased the number of ads, with many users reporting an ad after almost every level or action, making the game feel intrusive and frustrating R3R6R30R290.
Does Genies & Gems still have landscape mode?
No, recent updates have removed the landscape view, forcing players to play in portrait mode, which many long-time users dislike R45R85R172R281.
Are the levels in Genies & Gems truly new at higher stages?
Many players at higher levels (e.g., 9000+) report that levels are frequently recycled and repeated, giving the impression that new content isn't being added R2R8R26R43.
Why is Genies & Gems crashing or freezing frequently?
Numerous recent reviews indicate that the game frequently crashes, freezes, or locks up, often leading to lost progress, despite developer claims of bug fixes and improvements R4R15R37R115.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] 5/5 · US Love this game: I been playing this game for years . It never gets old to me . I would recommend this game to anyone you will love it .
  2. [R10] 5/5 · US Favorites: Been playing this for about 7-10 yrs now. Still enjoying it
  3. [R11] 5/5 · US THEYDOEXIST: This game has always captivated me it’s so much fun and addictive lol
  4. [R47] 5/5 · US Fun Colorful & Addictive: I e been playing this game for years as a time killer meditation. Love it.
  5. [R77] 5/5 · US Strategic thinking: I love how you need to do a lot of critical thinking in the game…
  6. [R21] 5/5 · US Review: I very rarely give games 5⭐️s. Because no game really is that good. There are a few that I recommend to others and enjoy playing. This game IS one of those games. I have only praise for whoever thought up this game. It really is fun to play and the characters and graphics are great.. It is explained very well, and gives you guidance throughout. You deserve 20 ⭐️s at least. I have 1 sugge
  7. [R29] 5/5 · US loveee.: The nostalgia lol. Had this game years ago and just redownloaded in 2024. It’s so fun. The storyline is so cool and it doesn’t get old like some of the other matching games. I just love it. And the little fox is my favorite lol
  8. [R66] 5/5 · US I LOVE IT: I have never tried genies and gems before as the same game similar that I have played juice jam cookie jam panda pop and paint monsters. I wanted to try genies and gems so I can get a good experience of the game and learn how to play it! This game is very fun and enjoyable for other players too! The characters are cute like Trix the fox is adorable and Jenni the genie. This game is like
  9. [R1] 1/5 · US Level 3,405: Kalshi ad is too long. The moment I see it, I leave genies & gems. Most times I can’t get my spin after a Kalshi ad anyway…. Kalshi strikes again! After completing the ad which is entirely too long I did not receive my spin. What a ripoff.
  10. [R3] 1/5 · US Suddenly an obnoxious number of ads: I played this game for a week. Suddenly, there is an obnoxious number of ads before EACH replay of a level. So I deleted the app.
  11. [R6] 4/5 · US Used to be fun: Used to play this a lot. Now there’s an ad after each goal is reached. I close out and reopen. Pain. Now I recall why I stopped playing game. Too many ads. Will not purchase to avoid ads. No game is worth it.
  12. [R14] 2/5 · US No ads, please: You have absolutely ruined this game with endless ads. If one hasn’t downloaded your latest game after 50 forced views, why would you think one would give in after 51 views?
  13. [R4] 2/5 · US Regularly locks up: Entertaining but far too often it locks up, usually just as I’m close to completing a level, requiring force-quitting the game which restarts the level losing all progress. Really frustrating.
  14. [R15] 2/5 · US Troubled game and more ads now: Ever since the iOS 26.0.1 update, the game has been lagging and slower. I have to delete and then go back and still lagging. Please fix. Only game I play and I want to keep at it.
  15. [R17] 1/5 · US Back to running slow: New update slowed the game down to a crawl.
  16. [R19] 3/5 · US So close, but so far...: It’s fun and all, but there have been too many times where the gems freeze, gems don’t fill up open spaces, or the butterflies are completely useless. The levels are passable but this constantly happening makes your game increasingly difficult and frustrating. I find myself playing less and less when I really enjoyed it in the beginning.
  17. [R2] 1/5 · US Levels are Recycled: I can’t tell you how many levels I have played over and over again under the guise that it’s a new level. I am currently on level 9703 and I have played that level at least 3 times before. Why not just say you’ve reached the end of the game (like they used to) instead of making it appear like new levels are being added when it actually isn’t. That’s deceitful.
  18. [R8] 5/5 · US More levels?: I love this game and have been playing it for years. I am almost at level 9000 but it seems the last 1000 or so are just repeating levels every 100 or so. None of the levels I have played recently are new. All just repeats of levels I’ve already beat.
  19. [R26] 3/5 · US Elite Level: After years of playing this game, I was so excited as I approached level 10,000. All of a sudden I get a message that I moved to an elite level without a y explanation of whAt this is and now I am at all these random lower levels. Haven't you stopped creating higher levels?
  20. [R43] 2/5 · US Need different level strategy all the levels look the same: Create something other then those flowers you have to hit 99 to get to the gold… can we get some different looking levels it’s starting to get boring thinking I’m repeating the same level over and over.. All the levels look the same.. CHANGE THAT
  21. [R5] 1/5 · US Lots of cheating going on: This game cheats a lot with butterflies. Ex: You have one more tile to uncover and butterflies won’t go directly there for the win they’ll go somewhere else not needed.
  22. [R38] 2/5 · US Gamer girl: I love this game but on some of the puzzles it’s hard to solve and you can’t move on. This game cheats. You get right to the end and just can’t win. Really disappointed. 😢
  23. [R44] 2/5 · US So many bots: The creators of this game have lots of bots to make sure you don’t win. It’s sad because I’m sure they make easy, passive money, yet they put the bots in there to make you spend extra money. If you accidentally delete the app, you lose all of your boosters. I’m no longer playing.
  24. [R57] 3/5 · US Why do I still play?: Rethink the snakes. They talk all the fun and strategy out of the game so frustrating CG
  25. [R24] 2/5 · US Ad changes: I contacted customer support regarding the lack of extra spins and ad support and was told they were aware and were working with ad providers. Was told to just keep playing and they may return. I think this is just a ploy to get us to purchase boosters. I am over level 10,000 and had collected quite a few boosters because you need them at that level. I also occasionally purchased bo
  26. [R59] 2/5 · US Lost all of my rewards: This is a great game to kill some time whilst at the doctor, vet, mechanic, etc. I’ve been playing for years and have found it to be a fun way to pass some time. I’ve banked quite a few rewards that I saved for when I got to a particularly tough level and needed a bit of help to progress. I had over 100 butterflies, 49 rainbow breakers, and 47 line breakers. A couple of nig
  27. [R60] 1/5 · US Constantly overcharged: Tonight I purchased a 6,99 package and was charged over $27. This happens quite often. It's unfortunate they are stealing money because I've really enjoyed the game.
  28. [R25] 3/5 · US Changes: Why no extra spins anymore or ways to get extra helps with ads?
  29. [R45] 1/5 · US Was my favorite game of all time until.: I remember when in the old version, you can switch modes to either portrait or landscape. But why not the new version? You can only play in measly portrait mode and I don't like the new version. Wish I could give it 0 stars.
  30. [R52] 1/5 · US New update screwed up the game: No Elite Challenge anymore or levels to play once you've maxed out. Facebook login doesn't work anymore either.
  31. [R53] 1/5 · US Gems and Jewo: The server will not connect to pick up my saved game for when I used to play it long time ago I’m trying to connect to Facebook
  32. [R40] 1/5 · US Interesting Game, but not interesting enough to deplete my savings: There are $$ grubbing games and then there are $$ GRUBBING games! No way to earn coins in the game (at least through level 100), must purchase to continue playing. Too many other similar match 3 games out there.
  33. [R54] 4/5 · US Hard to earn coins: It takes so many coins to get extra moves and is so hard to get the coins. You need to have more ways to earn coins or lower the amount of coins needed to get extra moves. AND offer to watch an ad for more moves. It’s ridiculous and hard to get anywhere without more prizes
  34. [R62] 1/5 · US Rip off!: Do not get hooked on the game. You will end up spending hundreds of dollars just to keep going! Once you get to a certain level (8629) and have won all there is possible to win you may as well stop. There are no more rewards to get. All you do is keep playing for nothing. I have been cheated out of so many free hours and bonus’s. No one ever gets back to you. I have asked numerous times
  35. [R72] 3/5 · US Expensive game: As the levels get harder an average gamer must use up help and the help is too expensive. I like the game, got addicted pretty quickly but reached a point where I either play the same level repeatedly. I could easily spend $100 or more to keep going and I choose not to.
  36. [R82] 3/5 · US Game play speed: Game play has been sped up by 10x. The graphics move way too fast. It’s not as enjoyable. Put it back the way it was please
  37. [R105] 3/5 · US Crashing and moving at extra fast speed: Game crashes and the ads are horrible, but does anybody else’s game move extra fast now? It feels like I’m being rushed through the game.
  38. [R12] 3/5 · US Ads: I’ve been playing this app for years and have never been bothered about the ads. But! The ads that pop up saying “your phone has been hacked” or “you have 120 viruses on your phone” don’t stop I will delete it and move to a different game!
  39. [R30] 1/5 · US Too many ads: This game used to be entertaining, but now it is full of ads you can’t even skip. It is very annoying waiting 30 seconds or more every time you need to do anything. Not fun anymore.
  40. [R290] 3/5 · GB Shame!!!!: I love, love, love this game (this is my first ever review and I’ve been playing apps games for years). The shame is that suddenly there’s an advert after almost every game. I know you need to make a living but after almost EVERY game! I can’t, I just can’t. Sorry.
  41. [R85] 3/5 · US I like this game..HOWEVER..: Not sure why they took the landscape view away from this game. I don’t like portrait games at all. Go back to landscape and let the consumer choose!
  42. [R172] 3/5 · US What happened to landscape?: I play on my iPad Air. I want landscape back.
  43. [R281] 3/5 · GB No more landscape: One of my favourite games but the latest update doesn‘t allow me to play in landscape mode.
  44. [R37] 5/5 · US Keeps Freezing: I love the game and the new look. I’m on level 2948 and it keeps freezing. I hope this problem gets fixed so I can continue to the next level. I am having more problems with Genies and Gems. I click on the game and it doesn’t come up . Sometimes it does and sometimes it doesn’t. Please fix this bug.
  45. [R115] 3/5 · US Bug fixes backfired!: I can’t get my game to finish loading now. It keeps crashing. I had just used a bunch of in app purchased items that were time sensitive... please fix!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store