Aladdin Connect

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Very useful features, and easy to use!: Very easy to check door open/close status, verify who last opened or closed the door, how long the door has been open or closed, etc. - from anywhere in the world as long as your home wifi connection is good. Also very easy to open or close a door remotely and get confirmation that the requested action was completed. Very intuitive and useful app!
2. [R6] 5/5 · US Remote access +: We have all left and can’t remember if we closed the garage, the app will let you know how long ago it was closed and let you close it if indeed you forgot. Simple to connect to the app and set up to your WiFi.
3. [R9] 5/5 · US Awesome: Never again will I wonder….did I close the garage door. Love this!!!!
4. [R17] 5/5 · US Easy Peasy: My app allows me to open my home from wherever I am,so convenient Kudos to Aladdin.
5. [R40] 5/5 · US So Amazing!: Love the convenience of being able to open and close my garage doors from ANYWHERE! Also love that it shows how long they have been closed/open and by who.
6. [R20] 5/5 · US Works great: Very convenient for ensuring you never leave your garage open. Can set timers, times to always close if open, use as a remote, provide access to housekeepers, pet sitters, etc. Works very well over wireless or cellular.
7. [R13] 5/5 · US Love the app, would like opt-in garage door open reminder notifications: A really nice feature to add to the app is the ability to create custom reminder notifications. One in particular is for the user to create a reminder if the garage door is opened for more than X minutes &/or X hours. That’s the only one I would create but there could be more.
8. [R19] 5/5 · US Useful application: Aladdin Connect has saved me more than once. It alerted me when I accidentally left my garage door open before leaving on vacation, and when my boiler stopped working while I was abroad, I was able to remotely open the garage and let the mechanic in. A very useful and reliable app.
9. [R30] 5/5 · US Good: Good but I would rather have an alarm or notice if the garage door is open
10. [R33] 5/5 · US Fantastic - installed it after adding the WiFi module: The Aladdin Garage Door app has been fantastic. I installed it after adding the WiFi module to my garage door, and everything connected instantly. The app works perfectly every time, smooth, reliable, and incredibly convenient. Highly recommended.
11. [R35] 5/5 · US Great app: Replaced a competitor’s system due to too many nuances and adding removing vehicles was challenging 3-4 hours) and wifi tenuous. Reviewed online, this unit was reasonably priced so ordered it. Instructions in the box were clear, install took 30 minutes, mostly running wiring to opener. WiFi connected seamlessly. Has worked great x 3 months. Thanks
12. [R97] 3/5 · US Works fine: Would like to have a history of past opening and closing times. Everything else is good. Easy to set up etc
13. [R1] 1/5 · US The Worst App Ever: Trying to connect my garage door to this app is an excruciatingly painful process. After I switched to a new WiFi 7 router, I was unable to ever sync the door to my new network. Thanks for a low quality product.
14. [R4] 1/5 · US Connection issues: App issue connecting
15. [R7] 4/5 · US Owner: I keep losing my wifi to the garage door opener even though I have a wifi extender in the garage area. Can you help me??
16. [R8] 4/5 · US Mostly good.: The app usually works well 99% of the time and allows remote control of my garage door from my cell phone anywhere I go. Occasionally it will disconnect of go down, and it usually seems like it is when I away and need it to work. It’s bit of a cumbersome process to reboot.
17. [R21] 4/5 · US Solid App, Poor Synch Perfirmance: Does what it needs to. Operates the doors and give you status on their open or closed position. The biggest flaw is that it takes anywhere from a few seconds to even a minute to sync with your garage door opener, particularly if you haven’t used it in a little while. When you’re standing right outside the garage door in the rain, that can be frustrating. Be
18. [R42] 1/5 · US Not great: Originally this was a great system, now a couple years in it has errors as often as it works. It literally never works when we come home in the car. Usually works in the morning, will work it I am going to shop to workout, but after leaving in the car and coming home gets door not responding error. I have replaced every battery and sensor on the unit. It has to be a software issue.
19. [R61] 3/5 · US Works but a bit slower than myQ opener: App lags and very slow to connect to garage opener. Speed matters
20. [R66] 3/5 · US Crawling: Absolutely the slowest app you will ever use, but it works.
21. [R3] 3/5 · US Aladdin User: Would like to have smart watches added to control door.
22. [R10] 3/5 · US Ok, but could be better: Works ok, but would be nice if it showed up on the Apple Car Play screen. Would be much safer and more convenient than having to do this from the phone itself. How hard could this be?
23. [R15] 4/5 · US Overall Great Needs Few Features: Overall does everything it advertises super well. Wish it has more functionality on the Apple side, especially HomeKit support. However, the Siri integration is great, especially leveraging the Shortcuts app. I’ve been able to add buttons to my Home Screen to make the door go up and down. However, it really needs the ability to ask Siri if the door is open or clos
24. [R24] 4/5 · US Needs CarPlay: Works well, would be better if it were compatible with CarPlay.
25. [R22] 3/5 · US Siri: The app works great however it should be available for iOS as a shortcut it used to be, and you guys took it away. Please put it back in.
26. [R68] 2/5 · US Don’t buy it, no Siri integration: When I original, he purchased this garage door opener it worked flawlessly with my iOS Siri. Now for some reason, they have removed this option. I would return it if I could, but it’s too late. I do know I will never buy and another Aladdin product again
27. [R58] 1/5 · US Works sometimes: Continuously times out then we have to try to open or close from another device or manually.
28. [R67] 1/5 · US Unreliable: I’ve had Aladdin for about 5-7 years at least and ever since I installed it, I still carry my garage clicker or leave a key out. I can not risk the garage door not opening for myself or a history coming over to check on my pets,drop something off, etc. it’s unfortunate because I thought over time it would get better but I still continue with the same issues where the door doesn’t respo
29. [R81] 1/5 · US Unreliable, Constant Crashing: App consistently crash or garage doesn’t work
30. [R5] 1/5 · US Doesn’t work because my password is too long: I can’t get the wifi setup because when I enter my WiFi password it’s too long and cuts off, therefore the Aladdin connect thinks I put in the wrong password. Ridiculous! Please fix and I’ll adjust rating
31. [R39] 4/5 · US Network security: Everything went well until we tried to connect to my home network. The only way to connect the Genie was to downgrade the network security. I hope you can change this in the near future.
32. [R196] 2/5 · US Wifi setup: When changing to a new WiFi network from ATT to Xfinity It has been an extremely difficult process to setup without calling support which I will need to do next business day. Improvement in this area is needed for product
33. [R29] 5/5 · US App is great: Customer Service doesn’t call back. I have called and requested a call back 3 times. No one has called
34. [R95] 1/5 · US Customer support is the worst.: I’ve only had one representative who was willing to take the time to walk me through programming my garage door. I would never purchase this product ever again. Support is the worst. The product does not work. I hate everything about it. While trying to program my remote, I called Customer Service and the rep hung up on me. She did not believe the information that I
35. [R248] 1/5 · US Bad customer service: The garage door itself works well, but the customer service is extremely poor and rude. I called for help connecting the system to my new Wi-Fi, and the representative repeatedly said “what,” raised his voice, and showed no patience at all. This was a very frustrating experience. The company should seriously invest in better customer service training.
36. [R252] 1/5 · CA Keypad non-functional: I am able to use the app for opening and closing the garage door. However the key pad provided by the garage door is non functional. Please help! No one picks up the phone to troubleshoot either.
37. [R16] 5/5 · US Just installed: Was easy to install on my own. Only wish I could control the light from the app
38. [R23] 4/5 · US Good app but missing a function.: The app is good but I wish you could turn on just the lights while the door remains closed.
39. [R45] 5/5 · US Opener lights: It would be nice if the app would let you turn on the garage door opener lights without having to open or close the garage door
40. [R171] 3/5 · US Rules really don’t work: I set my rules to close my door at 10:00pm and it closes it at 10am, then opens it again after 10pm, I had to turn them off, they don’t seem to know what time it is
41. [R44] 3/5 · US Apple CarPlay: Please get this on Apple CarPlay
42. [R63] 3/5 · US Great Hardware: I like the garage opener, it’s quiet and well made but the app doesn’t have widgets or watch complication. Sure it’s nice to be able to remotely open and close the door but for day to day use it’s not convenient. Sure there’s the remote and keypad but it would have been nice to just use my watch
43. [R117] 3/5 · US improvement: needs controller functionality on apple watch
44. [R14] 3/5 · US Love the app, hate that it’s tough rebook up after outage.: Why does it go offline every time there is an outage? It’s a pain to get it reconnected
45. [R32] 2/5 · US No longer Connect: It was working for about a year or so and now will no longer connect.
46. [R128] 3/5 · US Good response and reliable: Like it. Wish it kept a history of when your garage door opens and closes
47. [R214] 2/5 · US Better than nothing, but limited: I definitely like being able to control this from my phone, and I like that there are notifications, and that I can set rules and create temporary access. That said, it would be really helpful if I could go back and look at a log of who opened/closed the door, and when, versus that information being lost the second that I view the notification. Why is there no log
48. [R246] 3/5 · US That is what I need, almost: I just need a door opener that works. It would be super nice if I had a log of when the door was last opened/closed, and if it was by button or remote, if possible. I don't need ads and teasers not related to my garage door.
49. [R127] 2/5 · US Garage door opener app: I don’t like that you have to hold it to get it to work. You should just have to touch the button. I would like to be able to turn the garage lights on and off with the app. Additionally, the notifications on the app do not work.
50. [R212] 3/5 · US Light: It’s silly that there’s not a thing in the app to turn the light off