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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

MyDCCU Mobile

60
Value score / 100 Worth paying? No Skip it

MyDCCU Mobile is a free banking app that provides essential financial management tools, but recent updates have introduced significant usability and reliability issues for many users.

Free to download 4.9★ lifetime (17,699) since 2015

MyDCCU Mobile is a free app for managing DuPont Community Credit Union finances, offering features like balance checks and mobile deposits. While many users appreciate its convenience and ease of use, recent updates have caused frequent login problems, slow performance, and broken features, leading to frustration despite its high lifetime rating.

Free vs paid

The app is entirely free, with no in-app purchases or paid tiers mentioned in the product information or user reviews. All features, including checking balances, making deposits, and managing accounts, are intended to be available without cost.

Value complaints

    Where it delivers

    • The app provides essential financial management, making it easier to check balances and manage accounts on the go, which many users find convenient and life-changing.R1R4R13R16
    • Some users praise the app's ease of use and navigation, finding it simple to view accounts and access necessary information.R7R11R14R23
    • Mobile check deposit is a valued feature for many, despite some recent issues.R12R51R59
    • The app is considered a good banking service by several users.R2R3R8R10
    Worth paying if

    N/A, as the app is free.

    Skip / stay free if

    You should skip using this app if you rely on consistent access to your bank account, as many users report frequent login failures and app crashes, especially after recent updates R27R28R30R31. You should also skip it if you need reliable mobile check deposit, as several users experience crashes or issues with photo capture during deposits R29R33R59.

    Evidence note: The evidence is somewhat split. While the lifetime rating is high, a significant number of recent reviews highlight severe issues with updates, login, and functionality, suggesting a decline in user experience.

    Frequently asked

    Does the MyDCCU Mobile app support biometric login like Face ID or Touch ID?
    While some users previously had biometric login (like TouchID) working and found it great, recent updates have caused issues with fingerprint login and a lack of Face ID support, with some users reporting that their devices are no longer recognized for biometric logins R15R43R45R49.
    Are there issues with logging into the MyDCCU Mobile app after recent updates?
    Yes, many users report significant issues logging into the app after recent updates, including frequent verification requests, inability to access accounts, and the app not working at all R27R28R30R31.
    Does the app show pending transactions?
    Some users have noted that the app does not clearly display pending transactions, making it difficult to reconcile available balances with total account amounts R63.
    Is the app secure, especially regarding account number visibility?
    Several users express concerns about the app's security, specifically noting that account numbers are fully visible when saved for future logins, which is considered less safe than the previous version that blocked out most digits R57R58R62R63.
    Are there problems with mobile check deposits?
    Yes, some users experience issues with mobile check deposits, including the app crashing when taking photos of checks or problems with the photo capture and acceptance process R29R33R59.

    What reviewers actually said

    Built only from these 63 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

    1. [R1] 5/5 · US Accommodation: I can’t imagine trying to take care of my finances without this App. I am hospitalized. I can’t imagine doing without Customer Service Reps like Lisa Black, or Kim in Solutions. Sincere Thanks, Antoinette M Roberts
    2. [R4] 5/5 · US Such a life changing app: Having the app makes my life so so so much easier! I can check my balance anytime and that is such a time saver! Thank you so much for offering such an awesome service to your customers! I am so thankful!
    3. [R13] 5/5 · US Review: Very important to me for following my finances
    4. [R16] 5/5 · US Easy to manage!: Great way to easily log in to my account and check things.
    5. [R7] 5/5 · US Really good: Is a really good app. Easy to use!
    6. [R11] 5/5 · US MyDCCU mobile app: I love this app. It is easy to use, plus you can access everything you need. Thank you DDCU for doing such a good job updating this app
    7. [R14] 5/5 · US Great mobile app: The app is so easy to navigate and use, this bank is absolutely the greatest
    8. [R23] 5/5 · US Awesome App: This update was much needed and very well thought out. Everything is laid out on the homepage to make it easy to view all accounts with ease. It’s a simple interface but allows so much more than the previous app. I use the DCCU app on an almost daily basis and love the changes. Would highly recommend!
    9. [R12] 4/5 · US My business: Like the app and the way I can deposit but I’m very upset that I can only deposit six checks at a time when I’m running a business this is a business you get more than six checks in one week it’s a little inconvenient and disappointing.
    10. [R51] 5/5 · US This app is a lifesaver!: I don’t know what I would do without this app. Check it constantly, do deposits through it (business and personal) make transfers, etc.
    11. [R59] 5/5 · US Fix it already!!: The only reason I got the bank app was for the mobile check deposit. I had no issues at all with the old app. The new one, Well, I line up the check corner to corner to take a picture of the check and after its taken (very close up) the picture of the check zooms out really far and then isn't accepted because it isn't lined up and can't be read! Totally inconvenient. I noticed i
    12. [R2] 5/5 · US Muy bu n servicio de banco: Muy buen servicio de banco Muy bi n Nandito ferdan69
    13. [R3] 5/5 · US Good app: Good app
    14. [R8] 5/5 · US Nice app: The app is really nice
    15. [R10] 5/5 · US Dccu: It’s the best banking I’ve come across
    16. [R15] 3/5 · US So much better!: Much better than before, with only one pet peeve- I hate that the facial recognition login is instant when you open the app. I access an account and also my husband’s account from time to time, but no matter what, every time I open the app, it opens his account instantly. Then I have to logout and retry it, with my phone pointed away from my face so it will “fail”. Sometimes I for
    17. [R43] 5/5 · US NEEDS BIG IMPROVEMENTS: For some reason my fingerprint login on both of my iPhone and iPad no longer works. When you Goto settings DCCU states that these devices don’t work with their biometric logins. Well they did until recently. Their developers need to correct this ASAP.
    18. [R45] 5/5 · US Fix the biometrics!: Fix the biometrics!
    19. [R49] 2/5 · US Not supported or updated routinely: No Face ID support. Bugs that don’t seem to get fixed. No updates in over a year. Don’t waste your time with the app.
    20. [R27] 1/5 · US New Update Doesn’t Work: New update doesn’t allow me to access my account online or mobile. Was asked to delete several times and RE-install with no success. Should have been done on a weekend not in a business week! Clearly wasn’t tested. Said may be too much traffic trying to login. If that’s the case then this would be a complete failure!
    21. [R28] 1/5 · US App Is Garbage: Cannot log into the app 85% of the time. I moved out of the state and if I cannot make transactions (like deposits) online I am thinking of taking my money elsewhere.
    22. [R30] 1/5 · US Really went downhill: This app used to be generally pretty usable. However there was apparently a new update and now I’m being asked to verify my login 3+ times a day. If I have to be sent a verification code that often, what’s the point in having a password? I’ve tried to contact customer service with nothing done to remedy the problem. This pretty much makes the app junk now.
    23. [R31] 1/5 · US HATE THE NEW UPDATE: Recently got a notification that there was a security update. It is absolutely AWFUL!! Just about every time I go to use the app I have to verify it’s really me. Even on my boyfriend and mine’s joint account I cannot even verify that it’s me to have access to it. So done with DCCU.
    24. [R63] 2/5 · US Not a good change.: On the last app when I saved my username it blocked out all but the last digit of my account number. On this app it shows my whole account number...not very safe. Where are the pending transactions? When the total in the account and the available amount by a considerable amount I would like to know what is pending. Hopefully they will make these adjustments to make this app gre
    25. [R57] 3/5 · US Needs more: Like others have pointed out, block out account numbers to make it more secure. I'd also like to see the debit card transaction meter that indicates when I've met the required transactions. Also, this needs the fingerprint authentication. I'd give it five stars with all the above.
    26. [R58] 1/5 · US Username/account number always visible: Username/account number is totally visible when you save for future logins.. Kind of dumb and not very safe should I or anyone else lose ones phone. The old app at least blocked out the numbers.. Needs to be fixed
    27. [R62] 3/5 · US Secure?: I love the app; it's very convenient. I worry that it isn't as secure as the website.
    28. [R29] 5/5 · US Crashes when making a deposit: The app crashes when I go take a photo of my check and this happens often, regardless of updates. Please fix.
    29. [R33] 4/5 · US Fix the app: Fix your app is crashes every time I try to deposit a check

    Synthesized from 63 recent App Store reviews · updated July 2026 · View on the App Store