Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Columbia Mobile Banking vs Addition Financial Mobile

Columbia Mobile Banking 4.4★ · Free to download 60
Winner Addition Financial Mobile
Addition Financial Mobile 4.8★ · Free to download 75

Addition Financial Mobile generally offers a more reliable and user-friendly experience despite some recent update issues, making it the better choice for most users.

Full reviews: Columbia Mobile Banking · Addition Financial Mobile

Columbia Mobile Banking struggles with inconsistent login, frequent updates that disrupt service, and clunky features, while Addition Financial Mobile, despite recent update hiccups and missing features like Zelle and Face ID, is generally seen as more stable and easier to navigate.

Head to head

Ease of Use & Interface edge: Addition Financial MobileR1R4R11R19
Columbia Mobile Banking Columbia Mobile Banking receives mixed reviews regarding its ease of use; some users find it user-friendly and simple, especially seniors, while others describe it as clunky, confusing, and having a dated interface R1R4R11R19. Frequent changes make it hard for users to find what they need R1.
Addition Financial Mobile Addition Financial Mobile is generally praised for being easy to navigate and clear, with some users finding it simple and convenient . However, some recent updates have made the interface busy, with large fonts, and a bit of a learning curve .
Reliability & Performance edge: Addition Financial MobileR3R7R10R12
Columbia Mobile Banking Columbia Mobile Banking suffers from significant reliability issues, including frequent inability to log in, being randomly locked out, and problems with security codes not being sent R3R7R12R14. Users also report needing to restart their phone for the app to work, and issues with mobile deposits and bill pay functionality R10.
Addition Financial Mobile Addition Financial Mobile has experienced reliability issues, particularly after recent updates, with users reporting difficulty logging in, getting stuck on verification loops, and slow performance . However, some users find it fast and efficient for daily use .
Features & Functionality tieR5R8R9R13
Columbia Mobile Banking Columbia Mobile Banking offers basic banking features like checking balances, transfers, and bill pay, which some users find sufficient R5R8R13. However, it is criticized for lacking advanced features like Zelle search functions and having limited transaction search capabilities R9R32. Mobile deposit can be problematic .
Addition Financial Mobile Addition Financial Mobile provides core banking functions like checking balances, transfers, and mobile deposits, though the mobile deposit feature has been reported as missing or delayed for some users, and requires an active debit card R63R79R81R97. A significant complaint is the lack of Zelle integration, Face ID, or fingerprint login, and card management features R99.
Customer Support tieR3R7R12R23
Columbia Mobile Banking Users of Columbia Mobile Banking report significant issues with customer service, stating it is unreachable or unavailable, especially during emergencies R7R12. While some mention positive experiences with in-branch staff, app-related support seems to be a major weakness R3R23.
Addition Financial Mobile Addition Financial Mobile users frequently complain about poor customer service, with reports of no one to talk to, full mailboxes, and staff being unable to answer simple questions .
Security & Account Access tieR3R7R13R14
Columbia Mobile Banking Columbia Mobile Banking users experience frequent lockouts, requests for non-existent security pins or Verisign tokens, and issues with trusted devices R3R7R14. Some users appreciate the security features like fingerprint access R13.
Addition Financial Mobile Addition Financial Mobile users report issues with being constantly asked for identity confirmation and problems with Face ID not working R99R102R105. There are also concerns about the app requiring VPNs to be turned off, which users perceive as a security risk . Account balances are sometimes inaccurate or delayed .
Pick Columbia Mobile Banking if

you are an existing Columbia Bank customer who finds the app generally easy to use for basic transactions and values fingerprint security, and you are willing to tolerate occasional login issues and limited features R5R11R13.

Pick Addition Financial Mobile if

you are an Addition Financial customer who values a generally clear and convenient app interface for basic banking tasks, and you are willing to overlook the lack of Zelle, Face ID, and some recent update issues .

Evidence note: Columbia Mobile Banking reviews frequently mention an underlying bank merger (Umpqua Bank), which may contribute to some of the app's inconsistency and login problems . Addition Financial Mobile also references a transition from 'Envision' to the current app, explaining some of its recent negative reviews regarding updates and functionality changes .

Frequently asked

Does Columbia Mobile Banking support Zelle?
Columbia Mobile Banking users report that many Columbia Bank accounts do not allow Zelle search functions for transactions, indicating limited or no support R9R32.
Does Addition Financial Mobile have Face ID login?
Addition Financial Mobile users frequently request Face ID or fingerprint login, indicating that this feature is currently missing or broken for many R99R102R105R108.
Are there issues with mobile check deposit for Addition Financial Mobile?
Yes, some Addition Financial Mobile users report that the mobile deposit option is nonexistent or delayed, and it may require an active debit card to function R63R79R81R97.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Columbia Mobile Banking 1/5 · US Don’t like: Just quit changing things around. I CANNOT FIND WHAT I NEED AND HAVE TO SPEND TOO MYCH TIME HUNTING FOR SIMPLE THINGS.
  2. [R4] Columbia Mobile Banking 2/5 · US Clunky: Took time to figure it out. Kinda clunky. Looks 90s.
  3. [R11] Columbia Mobile Banking 5/5 · US Great Banking Experience: Columbia Mobile Banking is very user friendly and a bank that we are very satisfied with.
  4. [R19] Columbia Mobile Banking 4/5 · US Simple, Clean: The app is simple for everyday and has a clean interface
  5. [R3] Columbia Mobile Banking 3/5 · US App issues: There is always some sort of work they are doing on their mobile banking app, it is hard to log in sometimes, other days it asks for a banking security pin ( I don’t have one) people at the bank are great though!
  6. [R7] Columbia Mobile Banking 1/5 · US locked out: randomly locked me out when trying to log in on my phone that had the login saved and is a trusted device. asking for "secure access code" but not sending me anything call/text/email. customer service is unreachable. response: it is a known issue that has not been fixed
  7. [R10] Columbia Mobile Banking 1/5 · US Bill pay: Have set up an amount and had to edit and it does not work
  8. [R12] Columbia Mobile Banking 1/5 · US Inconsistent as all get out: This app is always so inconsistent I either have no problems or all of the problems possible and trying to call the support and having them “not in office” like dude what kind of bs is that if you have an emergency and for unknown reasons can’t get into your bank you’re just S.O.L I can’t stress enough how insanely irritating it is for the need to check my account and
  9. [R5] Columbia Mobile Banking 5/5 · US Does everything I need it to: Works great
  10. [R8] Columbia Mobile Banking 5/5 · US Love the App: Used to have to go to browser this is soooo much easier!
  11. [R9] Columbia Mobile Banking 3/5 · US It’s ok but they could definitely improve it.: Lacks some of the functionality of other bank apps. Many Columbia Bank accounts don’t allow Zelle search functions for transactions is very limited.
  12. [R13] Columbia Mobile Banking 5/5 · US Wish I would have gotten it a long time ago!!: Such a great use of technology… I feel like it’s very secure, and super convenient to see all your banking/credit card At your fingertips… Love this app and I wish I would have gotten it a long time ago!
  13. [R23] Columbia Mobile Banking 5/5 · US Great Service: Knowledgeable and friendly Employees Columbia Bank downtown San Diego office.
  14. [R14] Columbia Mobile Banking 1/5 · US Verisign: Can’t access my account
  15. [R32] Columbia Mobile Banking 1/5 · US Horrible: Horrible app and bank. They are ancient. Nothing works. Asked my bankers to update my zelle info twice. Nothing. Always running into a problem.
  16. [R99] Addition Financial Mobile 3/5 · US FaceID is broken: If the app could fix FaceID just NEVER working that would bump it up 1-1.5 stars. I tried calling the number listed from the pop up saying the FaceID and couldn't reach a human who even knew any type of solution. Mildly annoying.
  17. [R102] Addition Financial Mobile 3/5 · US Neutral feeling on the app: The app has its pros: - You have 24/7 access to banking features - Doesn’t take several days for transactions to post - Easy to transfer between mutual accounts - Ability to make access changed without delay - Able to view deposits a day before it posts to your account But it also has some cons: - Transferring between different financial institutions is not easy - Do
  18. [R105] Addition Financial Mobile 3/5 · US Small improvements: The app could use a load of small improvements. These suggestions come from my experience with other banking apps. Most of these I view as baseline metrics for a banking app, yet this bank lacks it. Also, I like this bank. The branch in my town is great, way better than WellsFargo. Lord are they the worst. Integration with Face ID or fingerprint login, heck even letting App
  19. [R108] Addition Financial Mobile 3/5 · US Gets the job done, most of the time: This is a very basic app. It needs an update to the 21st century. It does what I need it to do, check balance, transfer money, deposit checks, but it’s no frills, no Face ID, and very slow. My kids can’t even get the app to work on their phones. Please please update the app!
  20. [R63] Addition Financial Mobile 3/5 · US Basic hut functional: As of may 2026 the mobile deposit doesnt open the camera. Can deposit a physical check
  21. [R79] Addition Financial Mobile 1/5 · US Mobile check deposit option is nonexistent: Where on earth is the option to deposit a check???? It used to be on the old version of the app years ago but now it is literally gone. Nonexistent. This is stupid.
  22. [R81] Addition Financial Mobile 3/5 · US Missing Check Deposit Function?: If this happens to you, verify that you have an active debit card tied to your account. If you don’t use a debit card (like me) your card will expire without a new card being mailed to you. You will have to go to a branch to get a new active card.
  23. [R97] Addition Financial Mobile 2/5 · US Mobile Deposit Is A Concern For Business Owners: First time ever a mobile deposit was delayed by Additions. After speaking with Monica (Teller ID: 2579) who is a customer service supervisor at the Lake Mary Call Center, since the upgrades delays up to the full 7 days can be anticipated. This is a huge red flag as liquidity issues with local and regional banks have been on the rise. Coming from t

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store