Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Columbia Mobile Banking vs CBNA Mobile Banking

Columbia Mobile Banking 4.4★ · Free to download 60
Winner CBNA Mobile Banking
CBNA Mobile Banking 4.8★ · Free to download 70

CBNA Mobile Banking has a slight edge due to its higher lifetime rating and generally positive feedback on ease of use, despite recent issues with updates and balance accuracy, while Columbia Mobile Banking struggles with inconsistent functionality and outdated interface.

Full reviews: Columbia Mobile Banking · CBNA Mobile Banking

CBNA Mobile Banking generally offers a more user-friendly experience with strong security features, though recent updates have caused significant login and balance display problems for some users. Columbia Mobile Banking is praised for its convenience and ease of use by many, but is frequently criticized for its clunky interface, inconsistent performance, and poor customer support.

Head to head

Ease of Use and Interface edge: CBNA Mobile BankingR1R4R11R21
Columbia Mobile Banking Columbia Mobile Banking receives mixed reviews regarding its ease of use and interface. Many users find it user-friendly, simple, and easy to navigate, especially for seniors R11R21. However, a significant number of users describe the app as clunky, confusing, outdated, and difficult to find simple things R1R4R26.
CBNA Mobile Banking CBNA Mobile Banking is often praised for its ease of use, simple design, and intuitive interface . Users appreciate its straightforward nature and how quickly they can perform tasks like check deposits . However, some users find the interface not intuitive, ugly, and less simple than competitor apps .
Reliability and Performance tieR3R7R12R16
Columbia Mobile Banking Columbia Mobile Banking suffers from significant reliability issues. Users report being randomly locked out, needing security pins they don't have, and not receiving secure access codes R3R7R16R18. The app is described as inconsistent, often requiring phone restarts to work, and having problems with mobile deposits R12. Some users also complain about frequent updates making the app inaccessible for days R20.
CBNA Mobile Banking CBNA Mobile Banking also faces considerable reliability challenges, particularly with recent updates. Many users report being unable to log in, being forced to update when already updated, or the app not launching after updates . Frequent 'updating errors' or 'error messages' prevent users from seeing current balances, sometimes for days, leading to confusion and potential overdrafts R61R75.
Features and Functionality tieR5R9R10R22
Columbia Mobile Banking Columbia Mobile Banking generally provides essential banking functions like checking balances, transfers, and bill pay, which many users find sufficient R5. However, some users note a lack of advanced features compared to other bank apps, such as limited Zelle search functions and difficulties with bill pay editing or updating payment amounts R9R10R22. Mobile deposits are also reported to be problematic .
CBNA Mobile Banking CBNA Mobile Banking offers standard features like check deposit, which users find fast and easy . It also includes a 'Stash Up' savings tool that some users love . However, users desire more advanced features like a running balance with each transaction and the ability to lock a card instead of canceling it . The Zelle feature is criticized as restrictive and nearly worthless , and bill pay can be difficult . There are also complaints about vague transaction history and inability to view full payee account numbers .
Customer Support tieR3R7R12R16
Columbia Mobile Banking Customer service for Columbia Mobile Banking is a major pain point. Users report customer service being unreachable, 'not in office' during emergencies, and unable to resolve app issues like the 'Verisign token' problem R7R12R16. While some reviews praise in-branch employees R3, the app's support is consistently criticized.
CBNA Mobile Banking CBNA Mobile Banking's customer support also receives negative feedback, particularly regarding phone support. Users report long wait times (over 30 minutes) only for calls to be hung up . Some users mention difficulty getting help with issues and waiting days for callbacks . However, in-branch staff are often described as friendly and helpful .
Pick Columbia Mobile Banking if

Pick Columbia Mobile Banking if you prioritize a simple, straightforward app for basic banking tasks and are willing to overlook occasional inconsistencies and a potentially outdated interface R5R11. It may also be suitable if you frequently visit physical branches and value in-person service .

Pick CBNA Mobile Banking if

Pick CBNA Mobile Banking if you prefer an app with a generally modern design and features like mobile check deposit and a savings tool, and are comfortable with the possibility of intermittent update or balance display issues . It could also be a good fit if you value strong security alerts .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent negative reviews for both apps heavily focus on technical issues, particularly around updates and login problems, which may skew recent sentiment lower than their lifetime ratings.

Frequently asked

Which app is easier to use for everyday banking?
CBNA Mobile Banking generally has an edge for ease of use, with many users describing its design as simple, easy to understand, and intuitive . Columbia Mobile Banking receives mixed feedback, with some finding it user-friendly R11 while others find it clunky and confusing R1R4R26.
Are there common login or access issues with either app?
Yes, both apps have common login and access issues. Columbia Mobile Banking users report being randomly locked out, needing security pins they don't have, and not receiving access codes R3R7R16R18. CBNA Mobile Banking users frequently experience problems after updates, being unable to launch the app or being stuck in an update loop .
Which app is better for managing account balances and transactions?
Neither app is consistently strong for managing account balances and transactions, as both have significant issues. Columbia Mobile Banking is criticized for being inconsistent and rarely accurate, with updates sometimes making it impossible to view a current ledger for days R20R38. CBNA Mobile Banking frequently has 'updating errors' that prevent users from seeing current balances, sometimes for days, leading to confusion and potential overdrafts R61R75.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Columbia Mobile Banking 1/5 · US Don’t like: Just quit changing things around. I CANNOT FIND WHAT I NEED AND HAVE TO SPEND TOO MYCH TIME HUNTING FOR SIMPLE THINGS.
  2. [R4] Columbia Mobile Banking 2/5 · US Clunky: Took time to figure it out. Kinda clunky. Looks 90s.
  3. [R11] Columbia Mobile Banking 5/5 · US Great Banking Experience: Columbia Mobile Banking is very user friendly and a bank that we are very satisfied with.
  4. [R21] Columbia Mobile Banking 5/5 · US Happy Senior Citizen: Easy! OMG….wish I had done it years ago. Plus I’m a senior and have all my bank info at my fingertips ✅💟
  5. [R3] Columbia Mobile Banking 3/5 · US App issues: There is always some sort of work they are doing on their mobile banking app, it is hard to log in sometimes, other days it asks for a banking security pin ( I don’t have one) people at the bank are great though!
  6. [R7] Columbia Mobile Banking 1/5 · US locked out: randomly locked me out when trying to log in on my phone that had the login saved and is a trusted device. asking for "secure access code" but not sending me anything call/text/email. customer service is unreachable. response: it is a known issue that has not been fixed
  7. [R12] Columbia Mobile Banking 1/5 · US Inconsistent as all get out: This app is always so inconsistent I either have no problems or all of the problems possible and trying to call the support and having them “not in office” like dude what kind of bs is that if you have an emergency and for unknown reasons can’t get into your bank you’re just S.O.L I can’t stress enough how insanely irritating it is for the need to check my account and
  8. [R16] Columbia Mobile Banking 1/5 · US Verisign token: I shouldn’t be asked for a verisign token I’ve spoken with the manager at my local branch and it’s not something they can fix it’s the app and for it to be a holiday and I can’t see how much money I have is an issue I’m looking at closing my account with Columbia solely due to account issues and card issues on their end I shouldn’t have to be wondering how much I have
  9. [R5] Columbia Mobile Banking 5/5 · US Does everything I need it to: Works great
  10. [R9] Columbia Mobile Banking 3/5 · US It’s ok but they could definitely improve it.: Lacks some of the functionality of other bank apps. Many Columbia Bank accounts don’t allow Zelle search functions for transactions is very limited.
  11. [R10] Columbia Mobile Banking 1/5 · US Bill pay: Have set up an amount and had to edit and it does not work
  12. [R22] Columbia Mobile Banking 2/5 · US Jean: There should be a simple way to update the pay out amount for each monthly payment as increases occur often enough to make it a real headache. There needs to be a button for “update” pay amount.
  13. [R26] Columbia Mobile Banking 1/5 · US This app sucks: This app is horrible and really sucks. It is not clear or concise. It’s extremely busy and convoluted, nothing Is straightforward. no accessibility functions for the visually impaired total garbage like the bank
  14. [R18] Columbia Mobile Banking 1/5 · US Unable to log in. I asked to enter a verisign token. What is that? Never had an issue before: Verisign Token??? Not able to log in
  15. [R20] Columbia Mobile Banking 2/5 · US Looks nice but barely helpful: This bank spends so much time updating their app that you'll be unable to access money or even view a current ledger for days. Any account with them is essentially a savings account due to how long it takes everything to process after a transaction. I can't believe they function like this in 2026
  16. [R38] Columbia Mobile Banking 2/5 · US Wish it was better: Rarely is accurate
  17. [R61] CBNA Mobile Banking 2/5 · US Pending Issues: It’s dumb when it says it takes the money out and it’s pending and then the money isn’t taken out. It’s almost made me overdraft a few times. You guys shouldn’t take it out or at least not say it taken out until it is. Multiple times now I’ve had 401 day than the next day it’s up to 600 and then two days later back down to 100. Really confusing, if I didn’t keep track of it myself
  18. [R75] CBNA Mobile Banking 3/5 · US Updating error: Love the app when it works!..but once a day (more or less) it says updating error. So irritating when you wanna make sure something went through.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store