Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Taxsee Driver vs DiDi Rider

Taxsee Driver 4.7★ · Free to download 40
Winner DiDi Rider
DiDi Rider 4.8★ · Free to download 70

DiDi Rider generally offers a more reliable and affordable ride-sharing experience, despite some issues with driver conduct and customer support, while Taxsee Driver struggles with app functionality and driver compensation.

Full reviews: Taxsee Driver · DiDi Rider

DiDi Rider is favored for its affordability and generally good service, though users report issues with driver cancellations, vehicle quality, and customer support. Taxsee Driver, on the other hand, faces significant criticism regarding app functionality, high commissions for drivers, and unresponsive support, making it a less reliable option.

Head to head

Features & Functionality (Driver App) edge: DiDi RiderR3R4R11R15
Taxsee Driver Taxsee Driver users report significant issues with app functionality, including problems with auto-assignment of orders, inability to filter orders, and a lack of an integrated map, forcing them to switch between apps R3R4. Some drivers also experience app crashes, loading failures, and issues with notification sounds R11R15.
DiDi Rider DiDi Rider, as a passenger app, has users who desire better UX design and more control over notifications . There are also reports of the app freezing after updates .
Pricing & Value (for Drivers/Passengers) edge: DiDi RiderR1R9R13R17
Taxsee Driver Taxsee Driver is criticized by drivers for high commissions, sometimes deducting more than expected, and offering very low prices for rides in some regions R1R9R17. Drivers also mention issues with withdrawing money and discrepancies between stated and actual commissions R13.
DiDi Rider DiDi Rider is praised by passengers for its affordability and competitive fares, often being cheaper than competitors like Uber R63R73. However, some users find prices to be expensive, especially when demand is high, and report that prices can change unexpectedly .
Driver Conduct & Reliability tieR7R29R31R32
Taxsee Driver Taxsee Driver reviews from drivers mention issues with 'bots' intercepting orders and changing locations, which negatively impacts fair order distribution R7.
DiDi Rider DiDi Rider users frequently complain about drivers cancelling rides after making them wait, sometimes just before the free cancellation window expires R29R32. There are also reports of drivers using different cars/plate numbers than shown in the app, attempting to overcharge, or falsely claiming non-payment R31R35. Some users also report drivers having dirty cars or smoking .
Customer Support & Issue Resolution tieR1R9R13R28
Taxsee Driver Taxsee Driver users report unresponsive support and difficulty getting answers or resolving issues, including problems with account blocks and money withdrawals R1R9R13R28.
DiDi Rider DiDi Rider users frequently criticize the lack of accessible customer support, with many reporting no live support, difficulty reaching agents, and issues with refunds not being processed or being given as coupons instead of money R54. There are also serious concerns about identity theft and account security, with users reporting their emails being used by others without verification .
Availability & Accessibility edge: DiDi RiderR6R10R12R14
Taxsee Driver Taxsee Driver users report issues with region blocking, preventing them from logging in or using the app in certain areas R10R12R14. There are also reports of the app not being downloadable on older iOS versions R6.
DiDi Rider DiDi Rider users sometimes struggle to find available drivers, especially during peak times, leading to long waits or cancellations .
Pick Taxsee Driver if

You are a driver looking for an alternative platform and are willing to deal with potential app glitches and high commissions, or if it's the only viable option in your specific region .

Pick DiDi Rider if

You are a passenger looking for an affordable ride-sharing option, often cheaper than competitors like Uber, and are willing to tolerate occasional issues with driver reliability and customer support R73R75.

Evidence note: Reviews for Taxsee Driver are predominantly from drivers, while DiDi Rider reviews are mostly from passengers. This creates an asymmetry in the types of issues reported, with Taxsee Driver's problems centering on driver-side functionality and compensation, and DiDi Rider's on passenger experience, driver conduct, and support.

Frequently asked

Is DiDi Rider cheaper than Uber?
Yes, many DiDi Rider users report that its fares are more competitive and often cheaper than Uber R63R73R75.
Does Taxsee Driver have issues with commissions?
Yes, Taxsee Driver users, particularly drivers, frequently complain about high commissions, sometimes exceeding the stated amount, and difficulty withdrawing their earnings R1R9R13R17.
What are common complaints about DiDi Rider drivers?
Common complaints about DiDi Rider drivers include frequent cancellations after making passengers wait, using different vehicles than described in the app, attempting to overcharge, or falsely reporting non-payment R29R31R32R35.
Is customer support responsive for either app?
Neither app receives positive reviews for customer support; Taxsee Driver users report unresponsive support, while DiDi Rider users frequently criticize the lack of live support, difficulty reaching agents, and issues with refund processing R1R13R54R58.

What reviewers actually said

Built only from these 88 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Taxsee Driver 3/5 · US Allow taking only courier orders: I've been working through this app for years (as a courier, buy and deliver, towing, jump-starting, etc., orders that don't involve transporting people). I used to take orders from the general list or on the map. The app recently updated, and now auto-assignment is mandatory. I set all filters to get what I need, but there's a problem; I thought they would fix it with the mandatory auto-assignment. · translated
  2. [R4] Taxsee Driver 1/5 · US Can't take orders along the way anymore: You need to enable auto-assignment to see the list of orders, which defeats the purpose of this app. I do not recommend it. · translated
  3. [R11] Taxsee Driver 1/5 · US Lỗi chuông báo: Chế độ tự động nhận cuốc xe và cuốc xe chỉ định bị lỗi không có chuông báo khi bỏ điện thoại trong túi quần.
  4. [R15] Taxsee Driver 1/5 · US App not loading: App crash, drivers can't log in, an hour-long loading screen, says there are internet problems, can't work. Please fix this problem 🙏🙏🙏 · translated
  5. [R1] Taxsee Driver 1/5 · US Question about orders: Hello, please bring back the function in the app where you click on an order and its cost is visible to everyone, not just individual entrepreneurs or self-employed individuals. What's the point of the app then? The commission is already high and sometimes deducts more than it should. Please reply or contact me. · translated
  6. [R9] Taxsee Driver 1/5 · US Conductor de maxim: Puras quejas de esta aplicación que perjudica al conductor, la administración una total falta de empatía y criterio, te descuentan por todo y en nada te beneficia. Estupidez total
  7. [R13] Taxsee Driver 1/5 · US 0/5: The most flawed app. Auto-dispatch constantly turns itself on, you can't withdraw money properly (remaining balance), the stated commission differs from the real one, support doesn't respond. · translated
  8. [R17] Taxsee Driver 1/5 · US Greedy: The highest commission, just market peddlers... everyone will soon leave you... · translated
  9. [R7] Taxsee Driver 1/5 · US Bots: Dear developers. In Primorsky Krai, Nakhodka, Vladivostok, Artyom, bots are being used. They intercept orders, change location, supposedly display branding, and create fake orders. Please do something about this. · translated
  10. [R29] DiDi Rider 1/5 · US Pérdida de tiempo por conductores: Es una falta de respeto en cuestión de pérdida de tiempo. los conductores te hacen esperar el “tiempo de encuentro” para que al final te cancelen. uno como usuario, si cancela le añaden el cobro pero ellos, cancelan a cada rato cuando el encuentro ya es de “2min”. uno pierde su tiempo por darle preferencia a Didi de ser app de viaje.
  11. [R31] DiDi Rider 3/5 · US Idea para confirmar pagos en efectivos por estos motivos:: La aplicaciones es buena y útil, pero hay varios problemas con los conductores que te quieren cobrarte más o simplemente poner en la página que no pagaste tu viaje cuando tú lo hayas pagado, ese es un problema que me pasa muy seguido que cuando yo pago un viaje, el conductor me pide demás y yo no tengo para nada, le pone que no le pague el
  12. [R32] DiDi Rider 1/5 · US Bad drivers in Panama: Drivers often delay arriving, probably waiting for the free cancelation window to expire. Once that time has passed and you don’t cancel the ride, they cancel it themselves.
  13. [R28] Taxsee Driver 1/5 · GB Stefan Gavrilov: Actually for Bulgaria, that app doesn’t work properly. For example: someone can steal your money and block your account. And may be denied a refund without any explanation…
  14. [R6] Taxsee Driver 3/5 · US Unable to download!: Hi, it can’t download on the iOS version 12.5.7. How do I get it?
  15. [R10] Taxsee Driver 5/5 · US Region blocked: Hi pls repair cheng region blocked for iran
  16. [R12] Taxsee Driver 5/5 · US Not working: Not working in Iran.
  17. [R14] Taxsee Driver 5/5 · US Error: When i want to log in it says region blocked
  18. [R63] DiDi Rider 5/5 · US Beats Uber: Uber turns out to be overpriced, while didi margins are more competitive.
  19. [R73] DiDi Rider 5/5 · US BETTER THAN UBER: literally blown away how amazing this app is compared to UBER/LYFT; the pricing is so much cheaper
  20. [R75] DiDi Rider 5/5 · US Me encanta: Es la mejor, no como uber que cobra bastante de aqui pa allá, #ubercarero, #didielmejorchh, ¡QUE VIVA DIDI!
  21. [R35] DiDi Rider 1/5 · US I’m the passenger: Driver arrived to the customer with different cars, color and different plate number describe in the app . the driver give hard time to the customer to cancel the ride. And The Customer was surprised by the company's response of closing his account instead of contacting him by phone when the problem occurred. They didn't even bother to check on him immediately after he reported
  22. [R54] DiDi Rider 1/5 · US Bad costumer service: No costumer support and no phone number to contact them When you order a trip they deduct the amount before the trip starts And didn’t start the trip till now they didn’t refund the amount
  23. [R58] DiDi Rider 1/5 · US Presuntos Robos y mal trabajo: Estoy cansado de estar quejándome y pidiendo reembolsos que nunca llegan. Cada rato el domiciliario se roba los pedidos y siempre son falsas las identidades de los domiciliarios. Los reembolsos supuestamente son en 15 días hábiles y llevo 2 meses esperando y nada. Decepción total, ya me cansé.

Synthesized from 88 recent App Store reviews · updated July 2026 · View on the App Store