Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Kisi vs WhatsApp Business

Kisi 4.8★ · Free to download 45
Winner WhatsApp Business
WhatsApp Business 4.7★ · Free + IAP 65

Pick WhatsApp Business for a more reliable communication tool.

While Kisi offers a unique digital key solution, it suffers from significant reliability issues according to user reviews. WhatsApp Business, despite some complaints about functionality and support, generally provides a more stable experience for business communications.

Head to head

features edge: WhatsApp BusinessR3R4R70R75
Kisi Kisi focuses on digital key access but has issues with functionality and integration, leading to frustration among users.
WhatsApp Business WhatsApp Business provides a wide range of communication tools, including messaging and status updates, but suffers from occasional glitches and restrictions.
ease of use edge: WhatsApp BusinessR9R12R64R115
Kisi Users find Kisi's app cumbersome, often requiring multiple steps to unlock doors, which can be frustrating.
WhatsApp Business WhatsApp Business is generally user-friendly, though some users report issues with app freezes and crashes.
reliability edge: WhatsApp BusinessR19R34R70R85
Kisi Kisi is frequently criticized for being unreliable, with many users reporting that it fails to unlock doors when needed.
WhatsApp Business WhatsApp Business has its share of reliability issues, particularly with account bans and app crashes, but overall users report it functions better than Kisi.
price/value tieR37R45R76R70
Kisi Kisi is free to download but has been criticized for high subscription costs and poor value for the service provided.
WhatsApp Business WhatsApp Business is also free with in-app purchases, and while some users feel it's too expensive, many find it provides good value for business communication.
support tieR73R85R73R99
Kisi Kisi's support has been described as unresponsive and unhelpful, leading to user frustration.
WhatsApp Business WhatsApp Business users report similar issues with support, especially regarding account bans and unresponsive help.
Pick Kisi if

you need a digital key solution and are willing to deal with potential glitches.

Pick WhatsApp Business if

you require a reliable messaging platform for business communications.

Evidence note: Kisi's reviews are heavily skewed towards negative experiences, particularly around reliability, while WhatsApp Business has a larger volume of reviews that include both positive and negative experiences.

Frequently asked

Is Kisi free to use?
Yes, Kisi is free to download, but users have reported high subscription costs and issues with reliability, making it less appealing for some.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Kisi 3/5 · US Laggy and broken Shortcuts integration: Simple app, but laggy when using your home with their scanners and shortcuts integration is totally broken.
  2. [R4] Kisi 2/5 · US CrossFit: I’m a member of my CF and I only go to open gym due to my schedule. We can use Kisi to let us inside. Kisi is very glitchy and not reliable. I have been notified by the app countless times now to contact my Coach due to it logging me out (I didn’t do it) from the app. It worked like wonders at first now it’s just so annoying. My CF had no control over this app. This app needs an update
  3. [R70] WhatsApp Business 1/5 · US App no longer working: When your business has grown into a bigger platform, don’t expect WhatsApp business to work anymore. You may as well use your site or another platform because WhatsApp just doesn’t work. I have a couple thousand contacts, over 1”200k status views per week and all of a sudden WhatsApp doesn’t work. Every summer for the last 3yrs, my WhatsApp business crashes. So it’s not buil
  4. [R75] WhatsApp Business 3/5 · US My suggestions: I’ve been using WhatsApp Business for my company, and I really appreciate the platform. However, I have a few suggestions that would make it much more powerful for businesses. First, the Catalog needs more advanced features. It would be great to allow businesses to add related products, accessories, or product options (such as size, color, or custom printing) directly within the p
  5. [R9] Kisi 3/5 · US It’s okay: I wish the app would unlock the doors by holding my phone close to the door reader instead of having to click on the door button then have the door unlock. Also, when I click on the door button, my phone wallet opens sometimes instead. But it works, so I won’t complain too much.
  6. [R12] Kisi 3/5 · US App not working properly with doors: Door unlocking with phone not working.
  7. [R64] WhatsApp Business 1/5 · US Frozen WhatsApp: Why is my WhatsApp business frozen? , my message is not going but I can see other ppl text but frozen …you should please work on that, till nòw my WhatsApp is frozen
  8. [R115] WhatsApp Business 1/5 · US App always crashed without even opening: I have been experiencing my WhatsApp Business Account crashing for almost a year now. I changed 3 different iPhone Phones but the issue is still there. I don’t know what next to do. When ever my Data is on or i am connected to WIFI, the app would just be crashing anytime i enter it. And my contacts and chat are all not showing names completely even thou
  9. [R19] Kisi 1/5 · US Variable: Work sometimes, other days it doesn’t
  10. [R34] Kisi 1/5 · US Unreliable: Unreliable app
  11. [R85] WhatsApp Business 1/5 · US 3 month ban, support not responding: Since May 26 my WhatsApp Business has been banned. No "Request review" button, support page keeps saying "Something went wrong". This is how I run my business and talk to customers. Please WhatsApp, review and unban my business account. I promise to follow all rules.
  12. [R37] Kisi 1/5 · US Awful company: It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. I had a horrible experience with Kisi. We used Kisi for 3 years
  13. [R45] Kisi 1/5 · US Price Gouging: Price gouging at its finest. 900% increase without notice after 1 year!! Great at first. Then a year later will raise their prices tremendously, unethical and unacceptable! Learned from my vendor about the change in price, not even from Kisi. Actively looking at different door access companies. Kisi, do not respond with, “contact support”. Respond when you can actually make this r
  14. [R76] WhatsApp Business 2/5 · US Too much Billing: Billing too much for the app. (people begging for money are too much on the app)
  15. [R73] WhatsApp Business 1/5 · US WhatsApp Incompetency: WhatsApp business incompetence and lack of accountability has ruined my business that has been running for years without any reason given. I got banned without any explanation from WhatsApp; I reached out to WhatsApp support email and keep getting automated response. How can someone’s business that relied on WhatsApp to run daily just be banned without due diligence and due
  16. [R99] WhatsApp Business 3/5 · GB Keep having issues where app won’t open: Where I obviously use this for business I’ve had some issues and app won’t open Nisha goes to my phone homepage . Usually I can turn my phone on and off and will work again but it’s been 2 days and nothing I’ve googled works - the app just won’t work

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store