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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Yahoo Mail vs Google

Yahoo Mail 4.7★ · Free + IAP 60
Winner Google
Google 4.6★ · Free to download 70

For core functionality, Google has the edge as Yahoo Mail struggles with consistent performance and a high volume of ads, though both apps face user complaints regarding intrusive features and privacy.

Full reviews: Yahoo Mail · Google

Yahoo Mail users frequently report issues with app stability, slow loading, and an overwhelming number of advertisements, while Google users express frustration over removed features, AI integration, and privacy concerns. Google generally provides a more reliable search experience, despite some performance and bias complaints.

Head to head

Features tieR1R6R16R30
Yahoo Mail Yahoo Mail users are frustrated by the removal of features like 'select all' for emails and issues with autofill, and some dislike the new AI summary feature R1R16. There are also complaints about difficulty blocking spam without paying and problems with email organization R6R30.
Google Google users are upset about the removal of the 'Read Aloud' feature, which was a primary reason for using the app for many R64R67. The integration of AI/Gemini has also been criticized for breaking tab management and being unhelpful .
Ease of Use edge: GoogleR4R7R12R13
Yahoo Mail Many Yahoo Mail users find the app difficult to use due to frequent freezing, crashing, and emails not loading or deleting properly R4R7R12R15. The increase in ads also makes the experience annoying R13R28R33.
Google Google users report issues with slow loading searches and the app sometimes requiring multiple attempts to load a page . Some find it difficult to sign in or log out of their Google account and dislike the constant requests for personal information .
Reliability edge: GoogleR4R7R12R15
Yahoo Mail Yahoo Mail suffers from significant reliability issues, with users reporting the app constantly crashing, failing to load emails, freezing when trying to delete or select emails, and deleted emails reappearing R4R7R12R15. Some users also experience problems with emails going to trash or not showing current emails .
Google Google users occasionally experience slow loading times for searches and pages . There are also reports of the app not working well in certain conditions and issues with recent searches not redirecting correctly after an update .
Price/Value tieR2R13R22R28
Yahoo Mail Yahoo Mail users are highly critical of the increasing number of ads, which they feel are forced upon them to push them towards purchasing the upgraded, paid version R2R13R22R28. Some paid subscribers also feel that the spam blocking limits are insufficient .
Google Google is free to download and use, but users complain about excessive and repetitive ads within other apps when using Google's ad services R70. There are also concerns about data tracking and privacy related to its free services R69.
Support edge: GoogleR40R57
Yahoo Mail Yahoo Mail users report extremely poor customer service, with one user stating they couldn't reach anyone by phone or email for an issue that had persisted for months R40. Another user mentioned trying to contact Yahoo about freezing issues without success R57.
Google Reviews do not provide specific feedback on Google's customer support. Complaints tend to be about app functionality, feature changes, or privacy issues rather than direct interactions with support.
Pick Yahoo Mail if

Pick Yahoo Mail if you are a long-time user who appreciates its informative content and reliable mail delivery, and are willing to tolerate ads or pay for an ad-free experience .

Pick Google if

Pick Google if you prioritize a generally reliable search engine for quick answers and information, and are less dependent on specific features like 'Read Aloud' that have been removed .

Evidence note: Evidence for Google's support is thin as reviews focus more on app functionality and features rather than direct customer service interactions.

Frequently asked

What are the main complaints about Yahoo Mail?
The main complaints about Yahoo Mail include frequent app freezing and crashing, emails not loading or deleting correctly, the removal of the 'select all' feature, and an overwhelming number of advertisements that users feel are forced to encourage paid subscriptions R4R7R13R18.
What are the main complaints about Google?
The main complaints about Google include the removal of the 'Read Aloud' feature, issues with AI integration breaking tab management, slow loading times for searches, and concerns about excessive ads in other apps and privacy/data tracking R64R67R69R70.
Is Yahoo Mail free?
Yahoo Mail is free to use, but users report a significant increase in advertisements within the app, which they believe is a tactic to encourage them to pay for an upgraded, ad-free version R2R13R28R33.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Yahoo Mail 1/5 · US Need select all back: Bring back the select all for the day. When you have 100+ emails to go through, having to go through them & delete individually is a huge headache. Other than that it was fine, but this alone makes me want to go use another email.
  2. [R6] Yahoo Mail 3/5 · US Email Blocking: Wish all yahoo email levels had a way to block any type of unsolicited email without opening it especially when says no content. Shouldn’t have to goto unsubscribe all the time.
  3. [R16] Yahoo Mail 1/5 · US Ai trash: I have never regretted updating an app more in my life. I don’t care if you can “turn off” the feature, the addition of ai summary is not only an unhelpful annoyance, it’s a security and privacy liability.
  4. [R30] Yahoo Mail 3/5 · US hsrowsey: Spam Emails. We get hundreds of spam/ unwanted emails. There’s no way to block/stop the vast majority of them without paying $4.99 per month. That’s BS.
  5. [R4] Yahoo Mail 2/5 · US Update is No Good: Constantly crashing, fails to load even when you know it’s updated and you try to open from App menu.
  6. [R7] Yahoo Mail 1/5 · US It is really difficult to use: Select four or five emails, then the app dead.
  7. [R12] Yahoo Mail 3/5 · US Mostly ok: I’m good with this appmost of the time. My biggest complaint is about how it randomly just stops letting me open any emails. This happens almost daily. I have to close out and reopen the app. Frustrating for sure.
  8. [R13] Yahoo Mail 1/5 · US Eh: It works, but they keep adding more and more advertisements and things that make it so annoying to use, just so that you will purchase the upgraded version. Not impressed.
  9. [R15] Yahoo Mail 3/5 · US Stalls: When I tap each email singly, the app will suddenly stall and not allow you to delete nor make any changes. So I have to close the app and begin again.
  10. [R2] Yahoo Mail 5/5 · US Too many adds: Please cut down on all the adds they are not useful
  11. [R22] Yahoo Mail 2/5 · US Too many ads: Stop putting ads in my emails
  12. [R28] Yahoo Mail 1/5 · US New version is worse (update): Now the new version (7/26) displays each email with a 1/3 page advertisement. When you try to close it, they want you to pay for email. I get that nothing is free but as a 20 year Yahoo Mail customer, haven’t you stolen enough data?
  13. [R40] Yahoo Mail 1/5 · US Not working!!: Email hasn’t worked since April. Customer service SUCKS!! BIG TIME!! Can’t reach anyone by phone or email!!
  14. [R57] Yahoo Mail 3/5 · GB Streaks.: Streaks, when app tells you that you have completed your daily streak the app freezes , only way to unfreeze is to re boot phone. Tried to find a way to contact yahoo about it without success not any good if you get problems with the app!!!
  15. [R18] Yahoo Mail 3/5 · US App slow: The will not allow you to select mail that you don’t want without freezing.. I have to close the app and reopen it. Didn’t have to do that before this update.
  16. [R64] Google 1/5 · US it was good while it lasted...: Why was the Read Aloud feature removed???? That was the only reason I downloaded this app, guess I'll be uninstalling it now.
  17. [R67] Google 2/5 · US Read aloud: Bruh the one feature I like you guys took away:(
  18. [R69] Google 3/5 · US It’s Just Okay!: I prefer a different search engine that doesn’t change the screen if you leave it and come back to it. I also prefer one that doesn’t track your information or location. I also don’t like having suggestions based on something that I looked up because I wasn’t sure what it was.
  19. [R70] Google 1/5 · US Google: Please take your adds off of puzzles and spells. Your adds lock the game making it impossible.
  20. [R33] Yahoo Mail 3/5 · US Yahoo email: Of course I like getting my emails but what I don’t like is all the advertisements that come and not to have them you want us to sign up for a fee.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store