Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Mi Banco Mobile vs CBNA Mobile Banking

Mi Banco Mobile 4.8★ · Free to download 65
Winner Mi Banco Mobile
CBNA Mobile Banking 4.8★ · Free to download 55

Mi Banco Mobile has a slight edge over CBNA Mobile Banking due to its generally more reliable core functionality, despite both apps suffering from significant usability and technical issues.

Full reviews: Mi Banco Mobile · CBNA Mobile Banking

Both Mi Banco Mobile and CBNA Mobile Banking receive mixed reviews, with users frequently frustrated by technical glitches, outdated interfaces, and poor customer support. Mi Banco Mobile is often praised for its utility in basic transactions, while CBNA Mobile Banking users report frequent 'updating errors' and issues with displaying correct balances.

Head to head

Features tieR4R8R9R11
Mi Banco Mobile Mi Banco Mobile users find the app useful for paying bills and monitoring accounts, but many feel it lacks advanced features like virtual sub-accounts, detailed transaction descriptions, and the ability to make principal payments or apply for loans directly R8R9R11. Transfers to external banks are particularly cumbersome, sometimes requiring a branch visit R4R29. Mobile check deposit is also a missing feature for some users R33.
CBNA Mobile Banking CBNA Mobile Banking offers mobile check deposit, which users find convenient R92R111R115. However, users desire a running balance with each transaction and the ability to lock their card instead of canceling it . The Zelle feature is criticized for being restrictive and often not working R108. Some users also report issues with viewing full payee account numbers .
Ease of Use tieR1R9R10R13
Mi Banco Mobile Many Mi Banco Mobile users find the app easy to use for basic tasks . However, others describe it as frustrating and not user-friendly, with complicated access to statements, frequent logouts, and excessive verification steps R1R13. The interface is also described as outdated and needing better design R9R10.
CBNA Mobile Banking CBNA Mobile Banking receives mixed feedback on ease of use. Some users praise its simplicity and user-friendly interface . Conversely, other users find the app confusing, especially after updates, making it difficult to transfer money between accounts or navigate account details . The format is described as 'ugly' and showing few transactions at once .
Reliability edge: Mi Banco MobileR1R3R16R27
Mi Banco Mobile Mi Banco Mobile users frequently report issues with the app constantly locking them out and requiring password resets R1R35R47. Transaction posting is often lagged R3, and credit card balances are frequently unavailable R16. Some users experience slow loading times for transactions and occasional crashing R27.
CBNA Mobile Banking CBNA Mobile Banking users report significant reliability issues, particularly with 'updating errors' that prevent them from seeing current balances or transactions . Transactions are often delayed or incorrect, leading to potential overdrafts R61. The app also frequently fails to open or requires updates that don't install correctly, especially for iOS users .
Price/Value tieR7R50R61R69
Mi Banco Mobile Mi Banco Mobile is free to download. One user notes it is 'the most expensive but the best' R50. There are no specific complaints about app-related fees, but general banking complaints mention slow reimbursements and issues with debt collectors R7.
CBNA Mobile Banking CBNA Mobile Banking is free to download. Users report being charged fees for things like a new card pickup at a branch or fees for check deposits that were initially rejected R69. The value is diminished by the frequent app errors and unreliable balance information R61.
Support tieR18R45R53R70
Mi Banco Mobile Mi Banco Mobile users report extremely long wait times for customer service R45 and difficulties resolving access issues remotely, sometimes requiring an in-person branch visit R18. There are also complaints about system outages affecting service R53.
CBNA Mobile Banking CBNA Mobile Banking users experience long hold times and dropped calls when trying to reach customer service R70. Some users also report difficulty getting help with issues after hours and waiting days for call backs .
Pick Mi Banco Mobile if

Pick Mi Banco Mobile if you need a banking app for basic transactions like paying bills and monitoring accounts, and are willing to tolerate occasional login issues and an outdated interface R8R11. It might be a better choice if you are in Puerto Rico and it's your primary banking option .

Pick CBNA Mobile Banking if

Pick CBNA Mobile Banking if you prioritize mobile check deposit and appreciate a simple, easy-to-use interface when it works R92R115. It could be suitable if you are an Android user, as some Apple users report more issues with updates .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The evidence for both apps is robust, with a high volume of reviews for Mi Banco Mobile and a significant number for CBNA Mobile Banking. Recent negative reviews for both apps highlight ongoing technical issues and frustrations, which align with the lower scores in reliability compared to their lifetime ratings.

Frequently asked

Do these apps support mobile check deposit?
CBNA Mobile Banking supports mobile check deposit, which users find fast and easy R92R111R115. Mi Banco Mobile users, however, report that mobile check deposit is a missing feature and they have to go to a branch R33.
Are there frequent login issues with these banking apps?
Yes, both apps have frequent login issues. Mi Banco Mobile users commonly report being locked out and forced to reset passwords repeatedly R1R35R47R51. CBNA Mobile Banking users also experience login problems, especially after updates, with the app failing to launch or requiring updates that don't work .
Can I transfer money to other banks using these apps?
Mi Banco Mobile allows transfers, but users describe the bill pay as 'pathetic' and adding external bank accounts as a cumbersome, 'hidden process' that sometimes requires a branch visit R4R29R48. CBNA Mobile Banking users report that the Zelle feature, intended for transfers, is often restrictive and unreliable R108.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Mi Banco Mobile 1/5 · US Transfers from other banks: The Bill Pay is PATHETIC compared to other banks. One has to go to a branch to add an account from an external bank. WTF! Are we in the 1800’s? This company keeps Puerto Ricans from advancing in banking technology with their monopoly. Terrible.
  2. [R8] Mi Banco Mobile 5/5 · US Me es muy útil la app: Me es muy útil la app porque puedo pagar los billes, etc
  3. [R9] Mi Banco Mobile 3/5 · US Falta mejorar y agregar funciones: Comparada con otras apps de banco como BBVA, tiene muchas cosas que mejorar y agregar. Experiencia de pago de tarjetas de crédito sin salirte a versión desktop, mejora de autenticacion, descripción en transferencias, apartados virtuales dentro de cada cuenta, etc
  4. [R11] Mi Banco Mobile 5/5 · US Gracias: Gracias a este servicio puedo monitorial mis cuentas….
  5. [R1] Mi Banco Mobile 1/5 · US This seems deliberate. There's no explanation for this.: This is one of the most frustrating banking apps I have ever used. It is simply not user-friendly. Accessing bank statements is far more complicated than it should be. The app often forces you to switch to the desktop version, log in again, and once you finally open your statement, you can’t even go back without being logged out all over ag
  6. [R10] Mi Banco Mobile 2/5 · US Outdated: La aplicación se siente un poco "Outdated". Por ejemplo cuando vas a darle Sign In desde algún link que te lleva directo a BPPR
  7. [R13] Mi Banco Mobile 1/5 · US Excessive verification steps: Excessive verification steps. When you want to restore your password then you have to get another link to the same email, number. Excesive.
  8. [R3] Mi Banco Mobile 3/5 · US Transaction posting: Posting always lags. Cc payments for x deposits
  9. [R16] Mi Banco Mobile 1/5 · US Balances tarjetas de credito: Tremenda porqueria todo el tiempo unavailable, todo e l tiempo please try again later...
  10. [R27] Mi Banco Mobile 1/5 · US Infinite crashing: esta app no sirve ni para chequear el balance, facilmente la aplicacion mas basura de todo Puerto Rico me cago en sus madres
  11. [R7] Mi Banco Mobile 1/5 · US Horrible Service: Like all banks, good to take your money, slow to solve anything and reimburse. Their debt collector and Popular Auto, are the worst. Can’t wait for that department to have lay offs as well like mortgage did.
  12. [R50] Mi Banco Mobile 5/5 · US El mejor: El mas caro pero el mejor!
  13. [R61] CBNA Mobile Banking 2/5 · US Pending Issues: It’s dumb when it says it takes the money out and it’s pending and then the money isn’t taken out. It’s almost made me overdraft a few times. You guys shouldn’t take it out or at least not say it taken out until it is. Multiple times now I’ve had 401 day than the next day it’s up to 600 and then two days later back down to 100. Really confusing, if I didn’t keep track of it myself
  14. [R69] CBNA Mobile Banking 3/5 · US Check deposit: Same check number was rejected by chase bank but then accepted. A second try with the same check number was then accepted. Chase accepted 2 deposits same check number then CBNA accepted the 2 deposits and charged me a fee - that fee should be credited back to my account.
  15. [R18] Mi Banco Mobile 3/5 · US Recuperación: En los pasados días perdí acceso a mi cuenta ya que mi teléfono se extravió en el extranjero y aunque me contacté con apoyo técnico y teniendo mi IPad a la mano y acceso a mi email no me pudieron resolver y tuve que esperar asta ahora para recuperar el acceso por qué no tenían otra forma que no fuera llenado a una sucursal o con el móvil la cual ninguna de las opciones estaba a mi al
  16. [R45] Mi Banco Mobile 1/5 · US Mal servicio: Es increíble que estoy intentando comunicarme desde las 10:00am y y 5hrs y media después me contestan. Por eso pierden clientes y yo soy una! 😡
  17. [R53] Mi Banco Mobile 1/5 · US Servicio al cliente: Viernes no hubo sistema parece q ustedes como banca no saben lo que es pasar necesidad mientras ustedes tienen su rutina horarios y dias laborables la economia y el dollar caen de su valor por no buscar como mejor el sistema.
  18. [R70] CBNA Mobile Banking 1/5 · US Más de media hora en espera y solo cuelgan la llamada, No te permite hacer trasferencias fácil mente: Mala muy mala Deben permitir hacer trasferencias rápido y fácil y sobre todo atender las llamadas pro to mas de 30 minutos en espera para que solo no te contesten y cuelguen
  19. [R33] Mi Banco Mobile 1/5 · US En dudas: Esto solo me permite ver mi estado de cuenta no me da la opción de hacer depósitos de cheques por el móvil tengo que ir a la sucursal y eso era algo que me quería evitar por eso cerró estrellas
  20. [R92] CBNA Mobile Banking 5/5 · US Deposit: Super fast and easy and allows me to deposit my check while getting the kids ready for school.
  21. [R111] CBNA Mobile Banking 5/5 · US Check deposit: Mobile banking certainly makes occasional deposits easy.
  22. [R115] CBNA Mobile Banking 5/5 · US Mobile banking: I love this way of banking. It’s a convenient way and simple to use and save time using this method of depositing checks
  23. [R35] Mi Banco Mobile 1/5 · US Horrible: Peor banco que existe, la aplicación es tan mala que te sigue bloqueando. Te siguen pidiendo contraseña nueva porque según la app esa no es la contraseña, luego la pones como contraseña nueva y te indican que no puedes restablecer tu contraseña con tu antigua contraseña. Demasiado de muchos glitch. Por tal razón sigo con mi cuenta de USA. Triste
  24. [R47] Mi Banco Mobile 2/5 · US Keeps Locking Me Out: This is mostly an issue as I have the bank linked to another app in order to track my expenses. However, out of all my financial accounts, this bank is the only one that consistently has issues with being linked to this app and keeps locking me out and making me change my password. I understand the security concerns but I used to have it linked to a similar app years ago and
  25. [R51] Mi Banco Mobile 1/5 · US On line banking: Well this bank is horrible. Every time I try to log into MY account the bank locks the account and I have to change my password every time to the point that I forget which password I use. HORRY BANK. I have an account with Chase Bank and I don’t have any trouble getting into MY ACCOUNT.
  26. [R29] Mi Banco Mobile 1/5 · US Burdensome Process for Transfers to accounts in other Banks: Hidden process to perform transfers to accounts in other banks
  27. [R48] Mi Banco Mobile 5/5 · US Mi banco: Es una aplicación muy completa! Debe mejorar en poder abrir el área de préstamo, que solo muestra la cantidad inicial. Otras aplicaciones de otros banco lo permiten. Además hacer transferencias entre bancos
  28. [R108] CBNA Mobile Banking 1/5 · US What is the point of the zelle feature?: It almost never works, is insanely restrictive and near worthless. Every time i think i understand the limits it throws another one out. Trying to use this for important payments and it’s been nothing but frustrating every single time

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store