Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GECU Mobile vs EECU Mobile Banking

GECU Mobile 4.8★ · Free to download 65
Winner GECU Mobile
EECU Mobile Banking 4.8★ · Free to download 55

GECU Mobile has a slight edge over EECU Mobile Banking due to fewer reports of critical app crashes and login issues, despite both apps receiving complaints about recent updates and specific feature problems.

Full reviews: GECU Mobile · EECU Mobile Banking

Both GECU Mobile and EECU Mobile Banking users report significant issues with recent app updates, including slowness, crashing, and difficulty with features like bill pay and transfers. However, EECU Mobile Banking appears to suffer more widespread and critical crashing problems, making GECU Mobile the slightly more reliable option.

Head to head

Ease of Use edge: GECU MobileR2R3R5R8
GECU Mobile Many GECU Mobile users find the app easy to use and navigate R2R5R8. However, recent updates have made it confusing for some, leading to difficulties viewing accounts, making transfers, and setting up bill pay R3R24R25.
EECU Mobile Banking EECU Mobile Banking is generally considered easy to use when it works . However, users report significant frustration with the app crashing immediately after login, requiring multiple attempts to access accounts R61. Some also find the bill pay section less intuitive after updates .
Reliability and Performance edge: GECU MobileR6R9R10R15
GECU Mobile GECU Mobile users report issues with the app being slow to load and log in R15. There are also complaints about glitches, errors during transfers, and the app being down R6R10R18R57. Notifications for purchases have stopped working for some R9.
EECU Mobile Banking EECU Mobile Banking suffers from frequent and critical crashes, often immediately after login, making it unreliable for many users R61. Users also report issues with transactions disappearing or not showing accurate balances, leading to financial insecurity . The check depositing feature is also reported as not working for some .
Features tieR12R22R24R25
GECU Mobile GECU Mobile users report issues with specific features, including Zelle not working , inability to connect external banks for auto-payments R22, and difficulty making principal or escrow payments . The bill pay feature is also criticized for not giving a big picture view R12 and being difficult to set up R24R25R43.
EECU Mobile Banking EECU Mobile Banking users report issues with Zelle integration and the check depositing feature not working . Some desire more development for features like updating debit card PINs and better display appearance . There are also requests for improved internal fund transfers .
Customer Support edge: EECU Mobile BankingR28R36R38R46
GECU Mobile GECU Mobile users praise the bank's service and support, stating they are always there when needed R36R38R46R50. However, one user reported bad service at a branch R28 and another noted the virtual assistant is limited R48.
EECU Mobile Banking EECU Mobile Banking users frequently commend the excellent service, kindness, flexibility, and professionalism of the staff at branches and over the phone . However, one user reported unhelpful customer service for login issues, requiring a physical branch visit .
Price/Value edge: EECU Mobile BankingR1R17R20R34
GECU Mobile One GECU Mobile user criticizes high overdraft fees compared to other banks R1. Many users express satisfaction with GECU as a bank R17R20R34R36.
EECU Mobile Banking One EECU Mobile Banking user complains about too many fees . However, other users praise EECU for better service, rates, and interest on savings and loans compared to conventional banks .
Pick GECU Mobile if

Pick GECU Mobile if you prioritize an app that, while having some performance and feature issues, is less likely to crash completely and prevent you from accessing your account R10R15R57. You might also prefer GECU if you are comfortable with its current interface, despite some users finding recent changes confusing R3R25.

Pick EECU Mobile Banking if

Pick EECU Mobile Banking if you value strong customer service and competitive rates from your financial institution, as many users praise EECU's staff and offerings . Be prepared for potential frequent app crashes and login difficulties, especially after updates R61.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent reviews for both apps are heavily skewed negative due to issues with recent updates, impacting their lifetime ratings. The evidence for EECU Mobile Banking's crashing issues is more widespread and severe.

Frequently asked

Are there issues with recent updates for GECU Mobile and EECU Mobile Banking?
Yes, both GECU Mobile and EECU Mobile Banking users report significant problems with recent updates, including slowness, crashing, and difficulties with various features (R3, R15, R18, R25, , R57 for GECU; R61, , , , for EECU).
Do either of these apps have problems with crashing?
EECU Mobile Banking has widespread and consistent reports of crashing, often immediately after login, making it difficult to access accounts R61. GECU Mobile has some reports of glitches and being down, but not the same level of consistent crashing R10R18R57.
Are there issues with bill pay or transfers in these apps?
Yes, GECU Mobile users find bill pay confusing and difficult to set up after updates R24R25R43, and some experience errors with transfers R6. EECU Mobile Banking users report that paid bills disappear from the schedule before posting to history and some have issues with the check depositing feature .
How is customer service for GECU Mobile and EECU Mobile Banking?
EECU Mobile Banking receives strong praise for its supportive, professional, and helpful customer service at branches and online . GECU Mobile also has positive feedback for its service and support R36R38R50, though one user mentioned a limited virtual assistant R48.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] GECU Mobile 5/5 · US GECU app review: Love this app, thank you
  2. [R3] GECU Mobile 3/5 · US Confusing: The changes to the app make it visually less appealing and more confusing when it comes to viewing accounts. Since the changes, its easier to make mistakes when making transfers
  3. [R5] GECU Mobile 4/5 · US App: Easy to use
  4. [R8] GECU Mobile 5/5 · US Fácil de usar: Fácil de usar
  5. [R6] GECU Mobile 3/5 · US Error: Every time, when I schedule a transfer from my sabings account, I m getting an error message.
  6. [R9] GECU Mobile 3/5 · US Notifications: Used to be so good! Every-time I made a purchase with my debit card I would get a notification instantly and an email too. But lately it hasn’t been notifying me and it worries me! I’ve tried everything! Everything is on and still nothing! How will I know if I get fraudulent charges? I don’t want to log in multiple times a day to check my funds. Please fix this!!!!!
  7. [R10] GECU Mobile 1/5 · US Terrible: Always glitching and down
  8. [R15] GECU Mobile 3/5 · US Latest 2025.10 Update: The latest update with this Gecu App is extremely slow. I’ve had this app for years and it has never been this slow. The previous update was perfect. Sometimes things need to be left untouched. I hope GECU can look into this matter. The initial load process can take 10-15 seconds to finally load and show ur info. Frustrating when at times when u need this info immediately. T
  9. [R12] GECU Mobile 3/5 · US New version: I used to love it but the bill pay is not very helpful as it doesn’t give a big picture view
  10. [R22] GECU Mobile 1/5 · US Not user friendly: Doesn’t allow external banks to be connected for auto payments. It’s 2026, this should not be an issue.
  11. [R24] GECU Mobile 3/5 · US Difficult setting up bill pay: Since having the app I haven’t figured out how to set up bill pay. This should be an easy feature on apps but I’m going to have to drive to the local branch to get assistance.
  12. [R25] GECU Mobile 1/5 · US Not easy to use: If there was a no star option I would give one. I do not know why the billing was changed but you all have made it more inconvenient to find and pay bills. I will be moving to another banking system. I don’t like how you changed things the way they were supposed to be we’re just fine. You have to go around and find things when they were there before. Your system is incredibly inef
  13. [R28] GECU Mobile 1/5 · US Bad service: Can’t even get a debit card at a branch
  14. [R36] GECU Mobile 5/5 · US Always there for me: GECU have always been there for me when I needed them.
  15. [R38] GECU Mobile 5/5 · US Melissa: Great service every time
  16. [R46] GECU Mobile 5/5 · US Reseña: Excelente servicio , nunca eh tenido ningún problema con GECU
  17. [R1] GECU Mobile 1/5 · US Negative: Honestly every other bank in elpaso wouldn’t charge an arm & leg for an overdraft fee as much as they do over & over but you get what you can right! Shout out to CHASE WELSS FARGO BANK OF AMERICA YALL are awesome don’t bank with GECU
  18. [R17] GECU Mobile 5/5 · US GREAT: Best Bank i’ve ever had i refer everyone and anyone to get this bank
  19. [R20] GECU Mobile 5/5 · US Customer: It’s great
  20. [R34] GECU Mobile 5/5 · US Servicio excelente: Me encanta su servicio estelo mejor del mercado.
  21. [R18] GECU Mobile 3/5 · US Updates: Needs another update been getting a buch of application errors iam updated to current but its annoying theres stuff i need to handle n i cant bc if this
  22. [R57] GECU Mobile 1/5 · US App hasn't been working: Never had an issue in the maybe 6/7 years I've had it. Idk what they updated it with but your system sucks. Has been working intermittently for about 3 months maybe. Now not at all after most recent update. Your software QA team should be cross checking how the app functions across different devices. Especially mobile phones.
  23. [R61] EECU Mobile Banking 2/5 · US Crashes: This app crashes all the time, and it’s to the point that it’s affecting our financial security to be able to pay basic bills and things. If we can’t see our expenses and how much we have in our account, how can we manage our lives?
  24. [R43] GECU Mobile 1/5 · US I do not like the new app has the payees set up I like the old version: I do not like how you can’t see the payees the way they used to show all together and how the amount was totaled for you you have to click on each individual payee I do not like this new app set up
  25. [R48] GECU Mobile 4/5 · US Virtual assistant: Virtual assistant is very limited and would be nice to be able to leave messages
  26. [R50] GECU Mobile 5/5 · US Only GECU: Great service with consistent support! Totally love the AP. I live outside of EL Paso but still get wonderful service when I call or online. Only my GECU!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store