Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ICCU Mobile Banking vs CBNA Mobile Banking

ICCU Mobile Banking 4.9★ · Free to download 75
Winner ICCU Mobile Banking
CBNA Mobile Banking 4.8★ · Free to download 55

ICCU Mobile Banking is the better choice due to its generally more reliable performance and highly praised customer service, despite some recent app glitches, while CBNA Mobile Banking suffers from more frequent and severe app functionality issues.

Full reviews: ICCU Mobile Banking · CBNA Mobile Banking

ICCU Mobile Banking generally offers a more reliable user experience and is backed by consistently excellent customer service, making it a stronger contender despite recent reports of app slowness and glitches. CBNA Mobile Banking, while praised for its in-person service, is plagued by persistent app errors, login failures, and delayed information, making it less dependable for mobile banking needs.

Head to head

Features and Functionality edge: ICCU Mobile BankingR3R12R13R15
ICCU Mobile Banking ICCU Mobile Banking users appreciate features like easy account viewing, quick money transfers, and the ability to manage CDs and create new accounts within the app . However, some users report issues with mobile deposit getting slower and generating errors R13, difficulty changing transaction categories R15, and a lack of Zelle integration R26. There are also complaints about the 'Pending' display being confusing R3 and problems linking with third-party services like Plaid R12.
CBNA Mobile Banking CBNA Mobile Banking offers mobile check deposit and a savings tool called 'Stash Up' . However, users frequently complain about the Zelle feature being restrictive and almost never working , the inability to lock a card instead of canceling it , and difficulty viewing full payee account numbers . The app's transaction history is described as vague , and some users find the interface confusing for transfers .
Ease of Use edge: ICCU Mobile BankingR8R13R25R32
ICCU Mobile Banking Many ICCU Mobile Banking users find the app super easy and convenient to use R8R25. It's described as intuitive and simple for managing both personal and business accounts . However, some recent updates have made the app slower and less user-friendly for mobile deposits R13, and the login process can be frustrating due to constant re-verification R32 and captcha issues R38.
CBNA Mobile Banking CBNA Mobile Banking receives mixed reviews on ease of use. Some users praise its simple, easy-to-understand HUD and user-friendly design . Others find the app not intuitive, with an 'ugly' format that shows few transactions , and confusing for transferring money .
Reliability and Performance tieR1R4R7R9
ICCU Mobile Banking ICCU Mobile Banking has significant reliability issues, with frequent reports of the app being very slow R1, glitching R4, crashing R7, and not letting users log in R1R9R16. Users experience 'system not responding' errors R4R9 and delayed notifications . Scheduled maintenance, sometimes on weekends or holidays, also causes access problems .
CBNA Mobile Banking CBNA Mobile Banking struggles significantly with reliability. Users report constant 'updating error' messages R78, the app not opening or launching after updates R64R76, and delayed or incorrect balance information R61R78R99. The app is frequently down or inaccessible , and some updates force users to have newer phone operating systems R73R79.
Customer Service and Support edge: ICCU Mobile BankingR2R5R11R14
ICCU Mobile Banking ICCU Mobile Banking receives overwhelmingly positive feedback for its excellent customer service. Users describe staff as friendly, helpful, knowledgeable, and going 'above and beyond' R2R5R11R14. They are praised for handling fraud situations effectively and being understanding .
CBNA Mobile Banking CBNA Mobile Banking users also commend the bank's staff for being sweet, helpful, friendly, and providing great service . However, there are complaints about long wait times for phone support and difficulty getting assistance with app issues .
Price and Value edge: ICCU Mobile BankingR2R6R24R44
ICCU Mobile Banking ICCU Mobile Banking users feel they are not 'nickle and dimed' R2 and appreciate the overall value, with one user stating they stopped losing money after switching . However, some complaints mention overdraft fees R24 and a perception that ICCU only wants to charge fees R44. Loan criteria are also considered 'ridiculous' by one user R6.
CBNA Mobile Banking CBNA Mobile Banking users report being charged fees for check deposits and new debit cards . There are also instances of incorrect payment amounts leading to potential late fees and the bank blocking transactions or imposing spending limits without permission .
Pick ICCU Mobile Banking if

You prioritize excellent in-person and phone customer service, even if the mobile app has occasional performance issues R2R11. You need a banking app for basic transactions and account management, and can tolerate occasional slowness or glitches R8R25. You appreciate a bank that helps with financial stability and fraud protection .

Pick CBNA Mobile Banking if

You value a simple, easy-to-understand app interface for basic functions when it works . You primarily interact with the bank in person and appreciate friendly staff at branches .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent reviews for both apps show a negative skew, with many users experiencing significant issues with app functionality and reliability, despite high lifetime ratings. This suggests a decline in app quality for both, but CBNA's issues appear more widespread and critical.

Frequently asked

Does ICCU Mobile Banking support Zelle?
No, ICCU Mobile Banking does not currently have a Zelle feature, which is a point of dissatisfaction for some users R26.
Are there frequent login problems with ICCU Mobile Banking?
Yes, ICCU Mobile Banking users frequently report constant login issues, including being signed out daily, difficulty logging back in without reinstalling, and problems with captcha verification R1R16R32R38.
Does CBNA Mobile Banking have issues with updates?
Yes, CBNA Mobile Banking frequently has issues with updates, often telling users the app needs to be updated but then failing to update or preventing access entirely, sometimes requiring a newer phone operating system R64R73R76R79.
Is the balance information accurate and up-to-date in CBNA Mobile Banking?
No, users frequently report that CBNA Mobile Banking's balance information is often incorrect, delayed by days, or shows 'updating errors,' leading to confusion and potential overdrafts R61R78R98R99.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] ICCU Mobile Banking 3/5 · US Pending Fiasco: Don’t put things in “Pending” unless you add or subtract them from the total. Doing it piecemeal like you are is annoying.
  2. [R12] ICCU Mobile Banking 3/5 · US Issues with Integration: Currently seems as though linking with PLAID services doesn’t work. Takes me into the app and then fails to load and throws an error message. Otherwise decent app but this is messing with my banking.
  3. [R13] ICCU Mobile Banking 2/5 · US Mobile deposit getting worse every update.: I have been with ICCU for about 8 years and have had multiple loans and accounts with them. The mobile deposit feature was pretty good the first few years but as they “update“ the App it just gets slower and worse for the end user. Many times it has errors like resolve problem and the camera image is clear and on auto capture so it has to be progra
  4. [R15] ICCU Mobile Banking 3/5 · US Work on this!: Please listen to your members feedback. This app has the potential to be full 5 stars. Allow the category of transactions to be changed on the spot instead of having to go to financial wellness since it adds several steps to get there. It will make it more intuitive to change the transaction to the proper category and then go to financial wellness to see your insights and goals. E
  5. [R8] ICCU Mobile Banking 5/5 · US Easy: Super easy and convenient
  6. [R25] ICCU Mobile Banking 5/5 · US I enjoy this app: Really helpful and easy to navigate. I use this app everyday to check my credit and accounts
  7. [R32] ICCU Mobile Banking 1/5 · US This app is so frustrating: You have to CONSTANTLY re verify who you are by text or email… when no contact information has changed… and for example, I’m out of town and cannot log in due to maintenance… this app is SO annoying. Love the company, hate the app
  8. [R1] ICCU Mobile Banking 1/5 · US Really slow: This app is very slow and I get an error almost every time I try to log in. They keep making changes yet it still continues to be slow.
  9. [R4] ICCU Mobile Banking 1/5 · US Always glitches: The app doesn’t let me see anything that’s not the snapshot of my account, it goes to a separate page and loads for a while then says system is not responding, try again later.
  10. [R7] ICCU Mobile Banking 1/5 · US Doesn't work. Crashes all morning.: It just needs to work every time.
  11. [R9] ICCU Mobile Banking 3/5 · US won’t even let me into the app: so i download the app, happy that i just got my first debit card, and there’s a message that says “system not responding try again later”. so i did, and it still said that. i deleted the app and re downloaded it but it still didn’t work. i’m not even that angry there’s just no good advice online
  12. [R2] ICCU Mobile Banking 5/5 · US Been with them for years: So grateful for Iccu! They’ve been good with us for the 20 years we’ve been with them , even when there has been a few hiccups along the way but they’ve always been on top of things to help us out. We are loyal to them even when there have been a the few hiccups. Other places nickle and dime ya. But have never felt that way with Iccu.
  13. [R5] ICCU Mobile Banking 5/5 · US Servicio: Excelente servicio
  14. [R11] ICCU Mobile Banking 5/5 · US Raul: Raul went above and beyond and used creative out of the box thinking to help me. It’s how I hope someone would treat my son if he needed help. It’s how I would have treated someone. You just don’t find that much anymore.
  15. [R14] ICCU Mobile Banking 5/5 · US Equidad!!: Este banco es una maravilla, me siento contento de tener una cuenta aquí, no, no me pagaron; Lo digo desde mi experiencia como latino. La gente es muy amable en todo el sentido de la palabra, a donde quiera que voy hablo maravillas de este banco y de esta app.🙏🏻🙂‍↔️
  16. [R6] ICCU Mobile Banking 3/5 · US Loans: Your criteria for issuing a loan is a little ridiculous.
  17. [R24] ICCU Mobile Banking 2/5 · US Deposit issues: I don’t know if it’s ICCU or ICCU mobile app but a couple times my husband has made a deposit we have had overdraft fees we were told time before last that it was 8 PM I clarified that it was 8 PM my time as his main office is usually in Boise and it is an hour ahead of us. She clarified with me that it was 8 PM my time. So it happened again two weeks later and my husband was charg
  18. [R44] ICCU Mobile Banking 1/5 · US Terrible: What a joke of a app. There notifications do not work. No matter what your setting is set too. They only want to charge you fees that’s all ICCU wants
  19. [R26] ICCU Mobile Banking 2/5 · US Unsatisfied: The app doesn't have a Zelle feature. What kind of mobile banking app doesn't have Zelle
  20. [R16] ICCU Mobile Banking 1/5 · US Constant Login Issues: App is great when it works, but it keeps signing me out every day and won’t let me log back in unless I delete the app outright. Please fix
  21. [R38] ICCU Mobile Banking 1/5 · US Captcha verification: The verification to log in works maybe 1 out of 50 times. It often takes me more than an hour of closing the app and restarting it to successfully log in. Honestly calling the customer help line is a faster way to get whatever information you need from the app and that defeats the point of it. Don’t waste your time.
  22. [R64] CBNA Mobile Banking 1/5 · US Won’t let me use the app: Tells me that I can’t use the app and I need to update it. I have tried everything from deleting the app redownloading and also turning phone on and off and still it doesn’t work. Super annoying ready to switch banks
  23. [R73] CBNA Mobile Banking 1/5 · US Update: So I am forced to get a new phone to use online banking now because they Require 18.4 on IOS. That’s the dumbest thing A BANK could do.
  24. [R76] CBNA Mobile Banking 1/5 · US Too many useless updates: Once again, I’m locked out of the app when I need it the most mandatory update won’t update just wants me to open the app when it opens. It tells me I have to update it, but it’s already updated. Tells me to open the app the Apple work because it’s not updated.
  25. [R79] CBNA Mobile Banking 2/5 · US Cannot use because of update.: This is getting really disappointing. I can’t use the app and check my accounts because now the app wants an update and I cannot update my phone, this is BS.
  26. [R61] CBNA Mobile Banking 2/5 · US Pending Issues: It’s dumb when it says it takes the money out and it’s pending and then the money isn’t taken out. It’s almost made me overdraft a few times. You guys shouldn’t take it out or at least not say it taken out until it is. Multiple times now I’ve had 401 day than the next day it’s up to 600 and then two days later back down to 100. Really confusing, if I didn’t keep track of it myself
  27. [R78] CBNA Mobile Banking 3/5 · US Constant issues: I’m giving the app only a 3 star review because I’ve had nothing but constant issues. One is almost every other day when i need to check my balance there’s an “ error “ or there will be more money showing than there should be which at times has caused me to spend what I can’t afford to. Yesterday I made a couple different purchases with my debit card and no transactions are showin
  28. [R98] CBNA Mobile Banking 1/5 · US Error updating: It seems to sporadically have errors updating lately, and sometimes goes a couple of days before it gives me the updated information. I’ve had this app for years and never had this problem so often.
  29. [R99] CBNA Mobile Banking 4/5 · US Recent update: The app just updated recently and since then I can’t get any balance info or direct deposit. The info isn’t loading at all for the past several days

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store