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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Scanner Pro・Scan PDF Documents vs Scanner App

Scanner Pro・Scan PDF Documents 4.9★ · Free to download 55
Winner Scanner App
Scanner App 4.9★ · Free + IAP 70

Scanner App (B) is generally preferred for its long-standing reliability and user satisfaction, despite recent subscription model changes, while Scanner Pro (A) is experiencing significant user frustration due to recent updates and aggressive monetization.

Full reviews: Scanner Pro・Scan PDF Documents · Scanner App

Scanner App (B) maintains a strong reputation for being a reliable and essential tool for many users, even with recent complaints about its subscription model and some export issues. Scanner Pro (A), however, has seen a sharp decline in user satisfaction due to problematic AI updates, frequent crashes, and a perceived shift to an intrusive subscription model that has alienated long-time users.

Head to head

Features & Functionality edge: Scanner AppR1R7R8R12
Scanner Pro・Scan PDF Documents Scanner Pro (A) users previously praised its auto-capture and ability to send photos through various emails R8. It also offers faxing capabilities . However, recent updates have introduced issues like forced auto-select page size, making users manually adjust every page R1R7, and problems with scanning music staff lines clearly R12. Some users also report the camera not working within the app .
Scanner App Scanner App (B) is lauded for its quick, easy, and intuitive scanning . It's considered a lifesaver for business professionals and makes office tasks easier . Users appreciate its high-quality output . However, some users report issues with importing screenshots and a desire for easier saving as a photo .
Ease of Use edge: Scanner AppR18R22R23R27
Scanner Pro・Scan PDF Documents Many Scanner Pro (A) users found it super easy and fast to use for years R23. It was described as effortless for scanning, organizing, and sharing documents . However, recent updates have added extra steps to workflows, making it take twice as many clicks to get things done R22, and the new UI is described as terribly slow R18. The automatic scanning facility also seems to have changed, requiring more manual input R27.
Scanner App Scanner App (B) is consistently praised for being simple, quick, and intuitive . Users find it easy to use for scanning documents, receipts, and assignments . However, some users find the export workflow confusing and controls a bit convoluted , with one user wishing for a more user-friendly experience .
Reliability & Performance tieR3R5R6R16
Scanner Pro・Scan PDF Documents Scanner Pro (A) was historically very reliable, with users stating they had 'never any issues' for years R5. However, recent updates have led to frequent crashes R3R16 and glitches R60. Some users report issues with the app telling them to clean the lens constantly R6, and problems with auto-sync to cloud services like Dropbox or Google Drive .
Scanner App Scanner App (B) was described as amazing and always reliable for a long time . However, recent issues include freezing when trying to send emails , failure to export to Evernote , and documents not arriving after being sent . Some users also report the app not scanning sometimes and issues with blurry scans on newer iPhone models .
Price & Value tieR10R13R25R28
Scanner Pro・Scan PDF Documents Scanner Pro (A) has generated significant negative feedback due to its shift to a subscription model. Users who previously paid for the app or a 'Pro' version feel their purchases are no longer supported R25R28R50. The free version is now considered useless by many due to intrusive watermarks covering documents R10R46. Some users are charged multiple subscriptions R13 and find the monthly subscription pricing unfair .
Scanner App Scanner App (B) also faces criticism for its subscription model, with users who paid for lifetime licenses feeling forced to pay more for new 'Ultra' tiers . Some users find the monthly subscription cost too high and feel tricked into yearly subscriptions for basic features like printing . The free version is described as too restricted or useless R61. However, some users appreciate that the app is upfront about requiring a subscription .
Support & Updates tieR1R3R7R18
Scanner Pro・Scan PDF Documents Scanner Pro (A) users report non-existent support R24 and a useless bot for customer support R58. Updates are frequently cited as the cause of new problems, including crashes R3, removal of features R1R7, and a slow UI R18. Some users had their entire scan library deleted after an update .
Scanner App Scanner App (B) users have received polite and friendly help from customer services regarding lost documents during upgrades . However, some users report receiving only generic password reset advice after losing account access R67 and no contact back despite sending hundreds of technical reports R60. There are also complaints about issues with character recognition after updates and drastically reduced quality in the latest update .
Pick Scanner Pro・Scan PDF Documents if

You prioritize a clean, ad-free document output in the paid version and have historically found it to be a fast and reliable tool, provided you are willing to navigate or tolerate recent UI and AI changes .

Pick Scanner App if

You need a consistently reliable and intuitive scanning app for everyday use, especially for business or school, and you are willing to pay for a subscription to access full features and cloud backup .

Evidence note: Both apps have a significant number of recent negative reviews, particularly concerning changes to their pricing models and issues introduced by updates. Scanner Pro (A) shows a stronger pattern of recent technical issues and user frustration with AI features and subscription changes, while Scanner App (B) has more complaints about its subscription tiers and export reliability.

Frequently asked

Do these apps offer a free version?
Both Scanner Pro (A) and Scanner App (B) are free to download, but their free versions are severely limited, with Scanner Pro (A) adding intrusive watermarks that make documents unusable R10R46R48 and Scanner App (B) restricting features like color scanning and advanced modifications R61.
Are there issues with previous purchases or lifetime licenses?
Yes, both apps have faced significant backlash from users who previously purchased lifetime licenses or older 'Pro' versions, as recent updates have shifted to subscription models, effectively stripping access to previously paid features or requiring new subscriptions (R25, R28, R50, R58 for A; , , , for B).
Do these apps have good customer support?
Customer support for both apps appears to be a point of contention, with Scanner Pro (A) users reporting non-existent support and useless bots R24R58, and Scanner App (B) users receiving generic advice or no contact back for critical issues like lost account access R60R67.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Scanner Pro・Scan PDF Documents 1/5 · US “update” took away the ability to preselect doc size: The app worked fine until the developer decided to force auto select page size on all scans. Silly “update” causes me to have to adjust size of every single page manually because their stupid AI thought the page is legal size while it’s actually A5. I’ll delete the app and download something else that uses common sense.
  2. [R7] Scanner Pro・Scan PDF Documents 1/5 · US Ruined perfect app with AI: This app used to be perfection. AI has ruined it. My default page size setting for ALL documents was letter. I want 99% of what I scan to be letter. Their new AI now sets the size to what it think it is. If I scan 15 pages and it makes them ledger, I have to change every page, doubling my workload. This happens even if I turn off the AI. They have removed the default pa
  3. [R8] Scanner Pro・Scan PDF Documents 5/5 · US Solid App: I've been using this app for over 10 years and it's been amazing for me. I really enjoy the auto capture figure of the document scanner and the ability to send the photos through various emails.
  4. [R12] Scanner Pro・Scan PDF Documents 3/5 · US Scanning music: The app was so good and now I cannot even see the staff lines for music when I print it out. It does not show clear lines. Wonder if the update was to make the file size smaller.. it‘s becoming worthless for musicians.
  5. [R18] Scanner Pro・Scan PDF Documents 3/5 · GB Search is broken on iOS 18: This has been the best scanner on the App Store for a decade, but not anymore. Its scanning ability is the same as ever, with excellent OCR for every scan. But the new UI introduced this year is terribly slow. I don't think it's a native iOS app anymore. What's worse, if you try to open a document from a search everything will blink, and it might take a dozen taps to
  6. [R22] Scanner Pro・Scan PDF Documents 2/5 · US They keep adding extra steps to getting things done.: It now takes twice as many clicks to get things done as it once did. The pathetic designers thinks wasting time with convoluted paths to get work done makes their product better. As I've said before, I will not renew my subscription b/c they just keep adding useless steps to make people think they're improving the app. My iPhone can do the same
  7. [R23] Scanner Pro・Scan PDF Documents 5/5 · US So simple: Love the scanner so easy!
  8. [R27] Scanner Pro・Scan PDF Documents 3/5 · GB REVISED REVIEW … from originally ‘Really impressed!’ to ‘DOWNHEARTED’: REVISED REVIEW: Something has changed. The automatic facility doesn’t seem to work anymore. The scanner used to select, focus, scan…. allowing me to turn a page in a book, or place a new document. Now, there’s an option to scan two pages of a book simultaneously… requiring an enormous feat for two-handed bipeds.. but a piec
  9. [R3] Scanner Pro・Scan PDF Documents 3/5 · US Keeps crashing: I’ve been using this app for years. It’s been very reliable so far, but it keeps crashing since the latest upgrade. Very frustrating.
  10. [R5] Scanner Pro・Scan PDF Documents 5/5 · US Great tool!: I’ve been using Scanner Pro for years. It’s an excellent tool. Never any issues.
  11. [R6] Scanner Pro・Scan PDF Documents 3/5 · US Clean Lens: Constant issues with the app telling me to clean the lens, even after cleaning it. Not sure what they changed recently, but it is frustrating.
  12. [R16] Scanner Pro・Scan PDF Documents 1/5 · US Frequent crashes: This App crashes all the time in the middle of a simple two-document capture. I’ve used it for years with great success, but in the last 6-months it’s been awful.
  13. [R10] Scanner Pro・Scan PDF Documents 1/5 · US Watermark. Useless app: I used to use this app all the time. It WAS great for easy scanning. But now it’s behind a paywall if you don’t want to submit all your assignments with an embarrassing watermark. Come on guys. Really? You could have put ads on it and it would have been fine.
  14. [R13] Scanner Pro・Scan PDF Documents 1/5 · US Subscription pricing on that are not listed in the App Store: I have found that I was being charged two separate subscriptions however I was led to believe based on information listed the certain tools were included that one of the subscriptions was supposed to be included with Scanner Pro plus that I was being charged for the Scanner Pro plus $7.99 a week in Scanner Pro expense report for and $$4
  15. [R25] Scanner Pro・Scan PDF Documents 1/5 · US No matter how much you pay they want more: I’ve purchased every product this company ever put out. Then they went to a subscription model and stopped supporting the lifetime licenses they had previously sold. Even then, I understood and would subscribe to app during times I was using the app to do more than take a picture of a document and name it. So long as I had the original core functionality,
  16. [R28] Scanner Pro・Scan PDF Documents 1/5 · US Bought and now have to buy again.: I purchased this app several years ago and have loved it but now I have to buy an annual subscription. I thought paying for the app in the beginning was good enough, but they decided they needed to continue monetizing it so now it’s a subscription model.
  17. [R46] Scanner Pro・Scan PDF Documents 1/5 · US Free version is useless now: This app used to be great. It scans well and the free version had a small watermark at the bottom of each page that didn’t interfere with being able to see the pages. Now there are tons of watermarks covering every single page, so it is completely worthless to download this app unless you want to pay for the premium version.
  18. [R48] Scanner Pro・Scan PDF Documents 2/5 · US The free version is no longer useful: I don’t use it often, so I don’t want to pay their high price. Just recently they added an obnoxious watermark ALL OVER THE DOCUMENT which can only be removed by paying. A watermark in the margin is OK; obscuring the text is NOT. Unless they change this soon, I will be finding another app to use.
  19. [R61] Scanner App 1/5 · US Free version only black and white: They don’t let you modify how you scan on the free version
  20. [R50] Scanner Pro・Scan PDF Documents 1/5 · US Changes to Monthly Unethical: I bought this app when it first came out, and had access to everything. A couple days ago, I was able to mark up a document. Now it’s behind a paywall. I shouldn’t have to pay for a feature I paid for when I purchased the app.
  21. [R58] Scanner Pro・Scan PDF Documents 1/5 · US Bought Pro, Got Nothing: The moment this app was released, I purchased it because it seemed genuinely useful and promising. I paid for the Pro version in full. After recent updates, the app has effectively stripped me of access to what I already paid for and now aggressively pushes a monthly subscription instead. The “restore purchase” function is completely broken and does absolutely nothing. Cus
  22. [R24] Scanner Pro・Scan PDF Documents 3/5 · GB Support is non existent: Scanner newly starting to crash after 10 pages. So I’m scanning as I have done on this fantastic app, the documents are always 15 pages long. After years of doing this in one go, now the screen goes black on page 10, then duplicates a page and after a screen tap and a shake I can resume. It cause extra pages to be printed every time and longer documents than necessary as
  23. [R60] Scanner Pro・Scan PDF Documents 2/5 · GB Crashes permanently: It was a great app back in the days. I used it since 2016. Since 2024 it started to crash and glitch again and again every single time I tried to use it. I have send hundreds of technical reports generated by the same app to support team. Nothing has changed and no one contacted me back. In my opinion this is the best way to start showing your customers you don’t need them any
  24. [R67] Scanner App 1/5 · US I cannot recommend: I have used Genius Scan for about eight or nine years. I loved it. At the end of last year I lost access of my account and could never access my documents again. I was told to reset my password which I have done at least 20 times. That is the only support I’ve received and that is not OK. I just renewed my subscription March 2026 and still have not been able to access my accou

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store