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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

athenaPatient vs MyHealthONE

athenaPatient 4.9★ · Free to download 75
Winner athenaPatient
MyHealthONE 4.6★ · Free to download 40

athenaPatient is the better choice for general patient portal functionality due to its more reliable messaging and appointment management, despite some notification and login issues.

Full reviews: athenaPatient · MyHealthONE

athenaPatient offers more consistent communication with providers and easier navigation for appointments and results, though users report issues with notifications and frequent logins. MyHealthONE struggles significantly with reliability, particularly in loading health records and appointment details, making it a frustrating experience for many users.

Head to head

Features & Information Access edge: athenaPatientR2R5R15R18
athenaPatient athenaPatient users appreciate having instant communication with providers, access to test results, and the ability to schedule tele-appointments R2R5R60. However, some users report missing features like prescription refills, care summaries, visit notes, and image results R15R18. There are also complaints about not seeing all appointments, especially from different providers, and a lack of referral tracking .
MyHealthONE MyHealthONE users value seeing lab results, doctors' notes, and general health information . However, a significant number of users report that the app fails to load records, test results, or appointment details, making it nearly useless for accessing information R4R67R75. Some also note that appointment details are incomplete, lacking times or addresses .
Ease of Use & Navigation edge: athenaPatientR1R6R8R17
athenaPatient Many athenaPatient users find the app easy to understand, navigate, and use, praising its simple flow R8R17. However, some report issues with the keyboard for login, difficulty scheduling appointments, and a confusing UI R1R6.
MyHealthONE MyHealthONE is frequently criticized for being difficult to navigate, not responsive, and having a terrible user interface . Users report issues with messages not opening, inability to schedule appointments properly, and the app hanging up when moving between menus R89.
Reliability & Performance edge: athenaPatientR4R7R10R16
athenaPatient athenaPatient users experience frequent login issues, with the app logging them out constantly and requiring new passwords or reset links that don't arrive R7R10. Some also report that messages don't come through, appointments aren't shown, or information isn't uploaded R4R16.
MyHealthONE MyHealthONE suffers from significant reliability problems, with users frequently reporting that the app never loads, just spins endlessly, or takes a very long time to retrieve health records, lab results, or appointment information R61R67R75. Many users state that nothing works except bill payment .
Notifications & Communication edge: athenaPatientR2R9R12R13
athenaPatient athenaPatient is praised for enabling instant communication with providers, with quick response times R2R47R51. However, a major recurring complaint is the lack of notifications for new inbox messages, requiring users to constantly check the app or email for responses R9R12R13.
MyHealthONE MyHealthONE reviews do not extensively cover notification issues, but some users mention not receiving answers to questions or being unable to open messages . The primary communication issue stems from the app's general unreliability in loading information.
Price & Value edge: athenaPatientR2R5R20R23
athenaPatient Both apps are free to download. athenaPatient is generally seen as a valuable tool for managing healthcare, with users calling it a 'blessing' and a 'gem' R2R5R20R23.
MyHealthONE MyHealthONE is also free to download. However, its value is significantly diminished by widespread reports of non-functionality, with many users calling it 'useless' or 'terrible' due to inability to access records or perform basic tasks .
Pick athenaPatient if

You prioritize direct communication with your healthcare providers and generally reliable access to appointments and test results, even if you might need to manually check for message responses or occasionally deal with login quirks R2R5R8R13.

Pick MyHealthONE if

You are primarily interested in accessing detailed doctor's notes and a broad range of health information, and are willing to tolerate significant loading delays and frequent app malfunctions .

Evidence note: MyHealthONE reviews are heavily skewed towards negative experiences regarding app functionality and reliability, making it difficult to find positive feedback on specific features beyond general appreciation for access to information.

Frequently asked

Can I message my doctor using athenaPatient?
Yes, athenaPatient allows for instant communication with providers, and many users report prompt replies, sometimes within minutes R2R47R51.
Does MyHealthONE reliably show my health records and test results?
No, MyHealthONE users frequently report that the app fails to load health records, test results, and other information, often displaying endless loading screens or taking a very long time R61R67R75R77.
Are there issues with notifications in athenaPatient?
Yes, a common complaint for athenaPatient is the lack of notifications for new inbox messages from doctors, requiring users to constantly check the app or email for responses R9R12R13.
Is it easy to schedule appointments with these apps?
athenaPatient generally allows appointment scheduling, though some users find it tricky or report that available appointments aren't always listed, requiring a phone call R6R60. MyHealthONE users frequently report difficulty or inability to schedule appointments through the app R89R103.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] athenaPatient 5/5 · US Access!: I really like the ArhenaPatient App because I have instant communication with my providers and they usually reply promptly within 24 hrs but usually instantly. My last message I sent my Endocrinologist, she relied in 2 minutes. I love having access to my providers in real-time. This app is a gem for someone like me on dialysis and type I diabetic.
  2. [R5] athenaPatient 5/5 · US This App is a blessing from God: Recently , I needed to see my doctor but I felt so bad so I called the office and was able to schedule a online tele appointment ThankGod
  3. [R15] athenaPatient 3/5 · US Prescriptions: I would love to see a link on here to refill prescriptions or message the pharmacists. That would make it so much easier to have an all-in-one app for patients.
  4. [R18] athenaPatient 3/5 · US A couple of suggestions: Need to be able to connect to other clinic apps, particularly mychart. Also, would like to view prescriptions.
  5. [R1] athenaPatient 1/5 · US Keyboard is awful: The main keyboard for login does not have a period! I shouldn’t need to switch to an alternate keyboard multiple times to enter my email address. This is on the iPad version, so space on the screen is not an issue.
  6. [R6] athenaPatient 3/5 · US Athena App: Works well most of the time. Scheduling appointments can be tricky. A lot of times they won’t list available appointments so you end up having to call to schedule.
  7. [R8] athenaPatient 5/5 · US It’s about time: Of all the medical apps that I’ve used, this is by far the easiest to understand and use; everything is clearly marked and easy to understand. I probably said that already, but it's definitely a step in the right direction.
  8. [R17] athenaPatient 5/5 · US Simpler is so much better: Compared to others; Athena is the very best. The simple and easy steps are easy to follow and edit. I am impressed with the overall smooth flow and ease of using the application.
  9. [R4] athenaPatient 1/5 · US Useless: Our dr just switched from an app that worked great to this. It has no info. Nothing gets uploaded. It’s terrible. Follow My Health was great. Might as well not even have this one.
  10. [R7] athenaPatient 2/5 · US Password failure: This app only allows one time use of password each time I want to open it it requires me to get a new password. Also I can’t add an additional doctor
  11. [R10] athenaPatient 1/5 · US Entirely worthless: It logs me out every time I open it. I downloaded the app to have access when away from my computer but now I have no access.
  12. [R16] athenaPatient 1/5 · US By showing any results: The previous app had results from visits and procedures on it within hours and this app it has been almost a week and no results
  13. [R9] athenaPatient 3/5 · US No alerts are sent ever when doctor responds to messages. I have to recheck over and over.: The alerts are turn on for this app but I’ve never gotten one for in-app messages. How hard could it be to add alerts for the potentially VERY important messages or responses from my doctor?
  14. [R12] athenaPatient 3/5 · US lacks notifications of new inbox msgs: decent app but lacks a critical feature: notifications for new inbox msgs; while it gives me notifications for “script needs review”, it doesnt for new inbox msgs; and the “review” is just telling you your doc send a script to the pharmacy; no “review” involved; pmeaee give us notifications for new inbox msgs so if we are in conversation with doc we will k
  15. [R13] athenaPatient 2/5 · US Helpful but flawed: This app is helpful in keeping up with appointments and billing statements. It’s also nice to be able to message providers directly, BUT when you send a message you do NOT receive a notification other than by email. I have all notifications turned on but I have to constantly refresh the app or check my email to see if I’ve gotten a response. Sometimes I’ll miss a message by 20-
  16. [R20] athenaPatient 5/5 · US Excellent: Very helpful to monitor and track progress, appointments and billing with added supportive information and documentation.
  17. [R23] athenaPatient 5/5 · US Great resource: This is a great resource to have on your mobile device. Helps to keep track of your appointments, test results, etc.
  18. [R47] athenaPatient 5/5 · US Review: It’s wonderful that we can communicate with staff members to better understand our concerns and care possibilities , without having to make an appointment always. Thank you for this service.
  19. [R51] athenaPatient 5/5 · US Easy to communicate: The app is so easy to communicate with anyone at Blackbird Health. I feel confident knowing my message will get to the appropriate department (schedule, medicine)
  20. [R61] MyHealthONE 2/5 · US Health Records: Health Records take a long time to retrieve. This may take an hour or longer.
  21. [R67] MyHealthONE 1/5 · US Terrible: If I could give zero stars I would. App can’t load anything. To download or send anything take forever. Half the time you can’t even access your records.
  22. [R75] MyHealthONE 1/5 · US Never Loads: The app never loads records. It just spins without allowing you to access anything.
  23. [R77] MyHealthONE 1/5 · US No info: My records never loaded, so I don’t get any information.
  24. [R60] athenaPatient 5/5 · US Patient app: So convenient to look up make appointments , message doctor and get results of tests
  25. [R89] MyHealthONE 1/5 · US Can’t find how to make appointment: I can’t find a way to make an appointment for mammogram. The scheduling line sent me to this app. All it’s giving me is how to find a doctor.
  26. [R103] MyHealthONE 2/5 · US App works poorly: Will not schedule appointments properly and login not working now due to update failure

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store