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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

athenaPatient vs athenaOne

athenaPatient 4.9★ · Free to download 75
Winner athenaPatient
athenaOne 4.5★ · Free to download 40

athenaPatient is the better choice for general patient use due to its higher user satisfaction with communication and ease of access, while athenaOne struggles with core functionality for medical professionals.

Full reviews: athenaPatient · athenaOne

athenaPatient, designed for patients, generally offers better communication with providers and ease of use, despite some login and notification issues. athenaOne, for clinicians, is plagued by login problems, frequent crashes, and a lack of critical features like billing and scheduling.

Head to head

Features & Functionality edge: athenaPatientR2R4R5R6
athenaPatient athenaPatient users appreciate features like instant communication with providers, scheduling appointments (though sometimes tricky), tracking appointments, test results, and billing statements R2R5R6. However, some users report missing key information like visit notes, care summaries, and image results, or the ability to refill prescriptions directly R4. A significant complaint is the lack of notifications for new messages from doctors R9R12R13.
athenaOne athenaOne users value the ability to review charts, labs, and patient data from their phones, and the convenience of adding photos . However, there are widespread complaints about missing critical features such as scheduling appointments, billing/charge entry, prescribing controlled substances, entering vitals, and accessing inbox labs or OB episodes R63R65. Many tasks still require a laptop .
Ease of Use edge: athenaPatientR7R8R10R17
athenaPatient Many athenaPatient users find the app easy to understand, use, and navigate, with clear markings and a smooth flow R8R17. However, there are significant complaints about login issues, such as being logged out frequently, requiring new passwords, or the app not recognizing credentials R7R10R25R30. Some users also report a poor user interface (UI) and difficulty navigating .
athenaOne athenaOne is described as easy to navigate once users learn the basics . However, many users report frequent login problems, sessions expiring, and the app locking up or crashing R64R82. The interface for responding to patient messages is clunky, and some find the app slow and requiring too many clicks . Biometric security (Face ID) is appreciated, but a PIN option is desired when masks are worn .
Reliability & Performance edge: athenaPatientR6R7R10R25
athenaPatient athenaPatient generally works well most of the time R6. However, users frequently report issues with the app logging them out, not recognizing credentials, or displaying blank screens R7R10R25R30. Messages from doctors sometimes don't come through, and appointment records can be inaccurate .
athenaOne athenaOne has significant reliability issues, with reports of the app randomly stopping, crashing frequently, and not allowing users to log in R64R82. Users often need to update or reinstall the app multiple times a week to keep it running . There are also complaints about incompatibility with newer iPhone updates .
Support edge: athenaPatientR61R64R82R100
athenaPatient Reviews for athenaPatient do not specifically mention customer support experiences, positive or negative.
athenaOne athenaOne users report a lack of customer support options, with one user stating there's no option to get support and another unwilling to pay $5 to speak with someone R61R82. Some users mention submitting support tickets and receiving no response or unhelpful responses R64R100.
Pick athenaPatient if

You are a patient looking for an app to communicate with your healthcare providers, manage appointments, and view test results, and you value a generally easy-to-use interface R2R8R17.

Pick athenaOne if

You are a clinician who primarily needs to quickly review patient charts and labs on the go, and you are willing to tolerate significant functional limitations and reliability issues .

Evidence note: athenaPatient has a much larger volume of reviews, providing more comprehensive insights into patient experiences. athenaOne's reviews are from medical professionals and highlight different pain points related to clinical workflow.

Frequently asked

Which app is better for patient-provider communication?
athenaPatient is better for patient-provider communication, with users praising instant messaging and prompt replies from their doctors R2R47R51.
Can I schedule appointments through these apps?
athenaPatient allows for scheduling appointments, though some users report it can be tricky and sometimes requires calling the office R6R60. athenaOne users frequently request the ability to schedule or reschedule appointments, indicating this feature is largely missing or inadequate for clinicians R63R65.
Do these apps provide notifications for messages or results?
athenaPatient users report a significant flaw in not receiving notifications for new inbox messages from their doctors, despite having notifications turned on R9R12R13. athenaOne users also note that notifications, apart from text notifications, often do not work R81.
Are there issues with logging in to these apps?
Both apps have significant login issues; athenaPatient users frequently report being logged out, needing new passwords, or the app not recognizing credentials R7R10R25R30. athenaOne users experience similar problems, with sessions expiring, the app crashing, or being unable to log in R64R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] athenaPatient 5/5 · US Access!: I really like the ArhenaPatient App because I have instant communication with my providers and they usually reply promptly within 24 hrs but usually instantly. My last message I sent my Endocrinologist, she relied in 2 minutes. I love having access to my providers in real-time. This app is a gem for someone like me on dialysis and type I diabetic.
  2. [R4] athenaPatient 1/5 · US Useless: Our dr just switched from an app that worked great to this. It has no info. Nothing gets uploaded. It’s terrible. Follow My Health was great. Might as well not even have this one.
  3. [R5] athenaPatient 5/5 · US This App is a blessing from God: Recently , I needed to see my doctor but I felt so bad so I called the office and was able to schedule a online tele appointment ThankGod
  4. [R6] athenaPatient 3/5 · US Athena App: Works well most of the time. Scheduling appointments can be tricky. A lot of times they won’t list available appointments so you end up having to call to schedule.
  5. [R7] athenaPatient 2/5 · US Password failure: This app only allows one time use of password each time I want to open it it requires me to get a new password. Also I can’t add an additional doctor
  6. [R8] athenaPatient 5/5 · US It’s about time: Of all the medical apps that I’ve used, this is by far the easiest to understand and use; everything is clearly marked and easy to understand. I probably said that already, but it's definitely a step in the right direction.
  7. [R10] athenaPatient 1/5 · US Entirely worthless: It logs me out every time I open it. I downloaded the app to have access when away from my computer but now I have no access.
  8. [R17] athenaPatient 5/5 · US Simpler is so much better: Compared to others; Athena is the very best. The simple and easy steps are easy to follow and edit. I am impressed with the overall smooth flow and ease of using the application.
  9. [R25] athenaPatient 1/5 · US Faulty app: This is the worst app. Every time I want to log into it, it won’t let me even if I change password.
  10. [R61] athenaOne 1/5 · US Issue with login: There is no option to get customer support
  11. [R64] athenaOne 2/5 · US Randomly stopped working: Worked fine for months, now won't let me log in. Immediately says "your session expired" and takes me back to log in screen - rinse, repeat. Can't wait to not have access for 4 business days until I get a response to my support ticket, which will just be the incompetent support tech asking me a question already addressed in the ticket, so I can wait 4 more days for them t
  12. [R82] athenaOne 1/5 · US Unable to open App: I am unable to open your App. I have deleted it and reinstalled on 2 devices. I contacted customer service, but I will not pay $5 to speak with someone. YOU NEED TO FIX YOUR APP
  13. [R100] athenaOne 2/5 · US Unable to see my appointments: I liked the app initially as I was able to see my schedule and prepare visits on my mobile phone but for the last month or more this feature hasn’t worked and I have had no response from tech support. I tried the tech recommend fixes without any change. Submitted more than one ticket without response.
  14. [R47] athenaPatient 5/5 · US Review: It’s wonderful that we can communicate with staff members to better understand our concerns and care possibilities , without having to make an appointment always. Thank you for this service.
  15. [R51] athenaPatient 5/5 · US Easy to communicate: The app is so easy to communicate with anyone at Blackbird Health. I feel confident knowing my message will get to the appropriate department (schedule, medicine)
  16. [R60] athenaPatient 5/5 · US Patient app: So convenient to look up make appointments , message doctor and get results of tests
  17. [R63] athenaOne 3/5 · US Visits: Rescheduling, canceling and adding visits through the app would be a great improvement.
  18. [R65] athenaOne 5/5 · US Great!: The only few areas which I feel everyone would benefit from is: 1) being able to cancel/reschedule/schedule from the app. 2) being able to bill/charge entry screen from the mobile app. 3) Allow macros to be accessed in all sections, not just assessments/plan... ie the physical exam. (I believe there are other sections that allow macros to be imported, but that's all I can think of)
  19. [R9] athenaPatient 3/5 · US No alerts are sent ever when doctor responds to messages. I have to recheck over and over.: The alerts are turn on for this app but I’ve never gotten one for in-app messages. How hard could it be to add alerts for the potentially VERY important messages or responses from my doctor?
  20. [R12] athenaPatient 3/5 · US lacks notifications of new inbox msgs: decent app but lacks a critical feature: notifications for new inbox msgs; while it gives me notifications for “script needs review”, it doesnt for new inbox msgs; and the “review” is just telling you your doc send a script to the pharmacy; no “review” involved; pmeaee give us notifications for new inbox msgs so if we are in conversation with doc we will k
  21. [R13] athenaPatient 2/5 · US Helpful but flawed: This app is helpful in keeping up with appointments and billing statements. It’s also nice to be able to message providers directly, BUT when you send a message you do NOT receive a notification other than by email. I have all notifications turned on but I have to constantly refresh the app or check my email to see if I’ve gotten a response. Sometimes I’ll miss a message by 20-
  22. [R81] athenaOne 3/5 · US Notifications don’t work!: Great app, but… I have all my notifications turned on and ONLY the Athena text notifications work. I do not receive any of the “daily notifications”
  23. [R30] athenaPatient 1/5 · US Horrible: This app is absolutely horrible and frustrating. Why have an app that I have to log into every single time and it routes you to a website within the app it self… it’s like being in the 90s. Additionally you request a password word reset and it take 10min for the email to show up. Worst app ever.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store