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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Temu vs Alibaba.com

Temu 4.7★ · Free to download 70
Winner Temu
Alibaba.com 4.7★ · Free to download 55

Temu is better for casual shoppers looking for cheap goods and deals, while Alibaba.com is better for business-to-business (B2B) bulk purchases, despite both facing issues with product quality and customer service.

Full reviews: Temu · Alibaba.com

Temu excels in offering a vast array of products at low prices for individual consumers, though its app experience is marred by aggressive promotions. Alibaba.com, while having a slightly higher lifetime rating, struggles with scams, high shipping costs, and poor customer service, making it less reliable for many users.

Head to head

Product Variety and Pricing edge: TemuR2R20R35R46
Temu Temu users appreciate the vast selection of products available and the incredibly low prices, often describing it as a place where you can 'buy everything' and find 'incredible endless products for incredible prices' R2R35. Many find 'solid deals' and 'well crafted items for not a lot of money' R20R46.
Alibaba.com Alibaba.com also offers a large selection, with users noting 'excellent prices' and 'extremely large selections' . However, some users find prices to be high for certain items and question the authenticity of some deals, such as a PS5 advertised for £26 .
App Experience and Usability tieR1R7R12R13
Temu Temu's app experience is a major pain point, with numerous users complaining about 'endless pop-ups,' 'spinning wheels,' and 'casino games' that interrupt shopping R1R7R12R13. Users feel forced to 'go through hoops' and '37 prompts' just to shop, leading to frustration and app closure R7R12.
Alibaba.com Alibaba.com users report issues with frequent, mandatory updates that are 'too invasive' and make the app feel insecure . Some also experience the app not opening or shutting down after loading . There are also requests for basic features like dark mode .
Promotions and 'Free Gifts' edge: Alibaba.comR4R6R9R15
Temu Temu's promotions and 'free gift' offers are widely criticized as misleading and scammy. Users report needing to invite many people or make additional purchases to qualify, only to find the 'energy is not enough' or that they still don't receive the promised items R4R6R9R15. Many feel it's a 'bait and switch' .
Alibaba.com Alibaba.com reviews do not frequently mention 'free gift' promotions in the same way as Temu, focusing more on pricing and shipping costs. However, some users note that prices can be misleading or not real .
Product Quality and Accuracy tieR10R18R22R30
Temu Temu's product quality is hit-or-miss. While some users are 'very happy' and find 'good quality' items R30, others receive 'junk,' 'cheaply made items,' or products that are 'not as advertised' R10R39. Sizing issues are also common, particularly with rings R18R22.
Alibaba.com Alibaba.com also faces significant issues with product quality and accuracy. Users report receiving 'something else' than what was ordered, or products with defects like dents and cracks . There's also concern about fake products and misleading descriptions .
Shipping and Delivery edge: TemuR17R19R21R30
Temu Temu generally receives positive comments on shipping speed, with some users noting 'quick to arrive' and 'faster' deliveries R17R30. However, some mention 'slow shipping' R21 and issues with packages arriving open R19.
Alibaba.com Alibaba.com users frequently complain about very high and inflated shipping costs . Delivery times are often misleading, with items not arriving as promised, even with express shipping . Some packages are lost or never leave the country .
Customer Service and Refunds edge: TemuR22R39R61R79
Temu Temu reviews do not heavily focus on customer service or refund experiences, though one user mentions wishing they could return items for a refund but knowing it won't happen R22. Another notes that refunds are 'not instant' R39.
Alibaba.com Alibaba.com has significant customer service and refund issues. Users report 'horrible customer service' and difficulty getting money back even with 'money back protection' R61R79R82R85. Disputes are sometimes automatically closed, and refunds are often partial or denied R61R79R85.
Trustworthiness and Scams edge: TemuR6R10R24R28
Temu Temu is frequently accused of being a 'scam' due to its misleading promotions and 'junk' products R6R10R24R28. Users feel they are being 'scammed' out of money or free items .
Alibaba.com Alibaba.com has a severe problem with scams and fraudulent suppliers. Users report 'too many scams,' 'fake suppliers,' and losing significant amounts of money R79. The platform is criticized for siding with 'stealing suppliers' and not protecting buyers R61R79.
Pick Temu if

you are a casual shopper looking for a wide variety of extremely cheap goods, are willing to navigate aggressive in-app promotions, and don't mind occasional inconsistencies in product quality R2R35.

Pick Alibaba.com if

you are a business owner or vendor looking to buy items in bulk and are prepared to thoroughly vet suppliers and potentially deal with high shipping costs and customer service challenges .

Evidence note: Temu has a significantly higher volume of reviews, which skews the perception of its issues due to more frequent complaints about its app experience and promotions. Alibaba.com's smaller review pool still indicates severe problems with scams and customer service, despite its slightly higher lifetime rating.

Frequently asked

Are Temu's 'free gifts' and promotions legitimate?
Based on user reviews, Temu's 'free gift' and promotion offers are often misleading, requiring users to spend money or invite many people only to find they still don't qualify or receive the promised items R4R6R21R36.
Is it easy to get a refund on Alibaba.com?
No, many Alibaba.com users report significant difficulty in getting refunds, even for lost or incorrect orders, with customer service often being unhelpful, disputes being automatically closed, and refunds being partial or denied R61R79R82R85.
What are the main complaints about the Temu app?
The main complaints about the Temu app are the 'endless pop-ups,' 'spinning wheels,' and 'casino games' that constantly interrupt the shopping experience, making it frustrating and annoying for users who just want to browse and buy R1R7R12R13.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Temu 5/5 · US Shop like a billionaire: Man, you can buy everything off of Temu
  2. [R20] Temu 5/5 · US Amaazzazzing!: So many great options and solid deals, this is solid!
  3. [R35] Temu 5/5 · US Incredible Deals: I love Temu. Incredible endless products for incredible prices. Thank you Temu 🥰
  4. [R46] Temu 5/5 · US Shop til you drop: A lot of well crafted item for not slot of money. Great sales and promotions
  5. [R1] Temu 1/5 · US Keep it simple please!: I want to shop from temu but they want me to play casino games as soon as I launch their app. Then I turn off the app.
  6. [R7] Temu 1/5 · US Annoying app!: There are a lot of good things that you can buy in Temu. The thing is the app itself sucks! You have to go thru hoops everytime you open it. I just need to shop but too many things to click thru! It’s very annoying! I don’t want to play a game! I just need to shop!
  7. [R12] Temu 3/5 · US Please stop: Love shopping at temu BUT why do I can to go through 37 prompts and spinning wheels just to shop it’s soooo annoying and I just close the app
  8. [R13] Temu 2/5 · US Annoyed!: I find your spinning wheel very annoying. Why do I have to put with that every time I want to look something? It pisses a LOT of people off! Do it AFTER!
  9. [R4] Temu 1/5 · US Free gift not true: I try the free gift and invited a lot of people but still not enough.. it says that the energy is not enough. So how Many people should you invite.🤦‍♀️
  10. [R6] Temu 3/5 · US temu review: temu be scamming . temu say you can get free gift and make you buy things just for the free gift. and you still might not get the free gift.
  11. [R9] Temu 3/5 · US Use it when needed but not happy with it.: Very disappointed how much It changed from the beginning; all the promotions and games now are worth nothing, everything is a run around and waste of time, which sucks since you can easily spend so much money on here with certain things. Instead of making you shop on specific pages, you should be allowed to choose what you want to reach the amount needed
  12. [R15] Temu 3/5 · US Bruh: Bruh!!!! I have been shopping here and it’s the WORST experience there are ugly woman boy suits that show your stuff and everything that they say is FREE isn’t FREE
  13. [R10] Temu 1/5 · US Scam: Everything they do is very scammy and everything you get is junk.
  14. [R18] Temu 3/5 · US Temu: I do like this app. Most products I receive are good. How ever when I buy rings in my size they are either to big or to small. This has happened three separate times. This is very frustrating.
  15. [R22] Temu 2/5 · US Ripe Off: I spent so much money with your company half the time I get the right size half the time I get an extra large or whatever you have in stock and then you tell me I get all this money and I have to buy more to get it. Kiss my butt. I wish I could send everything back that I have and will not wear and get a refund, but I know that won’t happen.
  16. [R30] Temu 3/5 · GB Look😳/order🙏/arrive😜satisfied 👍: After receiving may items from NJ , I’ve yet to be let down . Everything has been good quality , easy to order , quick to arrive . I’m very satisfied with this site and have no hesitation in recommending it 👍
  17. [R17] Temu 5/5 · US Muy buenos precios: Productos buenos y entregas rápidas
  18. [R19] Temu 1/5 · US No se si es así q lo entregan: El pedido estaba abierto ya
  19. [R21] Temu 3/5 · US Rating: Slow shipping. I hate the little promos. Always says free items, 100% off and it never happens. Always have to spend more money to get nothing. I have gotten a lot of good things and bad things but the promos drive me crazy.
  20. [R39] Temu 3/5 · GB Pot luck: 50% of the stuff that I gave bought has been junk not as advertised and that means a trip to the post office to return it! Like today’s junk an air tool with the wrong type of fittings on the sanding discs! For food and drink Temu are quite good but watch the sell by dates as these are usually short. I bought walkers quaver crisps in bulk which only a month left on the sell by date.
  21. [R61] Alibaba.com 1/5 · US Platform siding with STEALING Suppliers: I have been dealing with an return/refund issue since APRIL, where the seller was at fault. Mind you the return has been done and refund is nowhere in sight, they want to do a fraction of agreed refund! Seller refused to make it right, I went through the platform and they have been ZERO help even after all evidence has been sent to them!
  22. [R79] Alibaba.com 1/5 · US Scam seller and Alibaba automatically closed my dispute: Scam seller never sent my package. After four months of not receiving items I opened a case and Alibaba automatically closed it after providing the tracking evidence they asked for. Terrible customer service that does not stand behind their platform.
  23. [R24] Temu 3/5 · US Scam: You have to buy 4 items just to get one item free huuuh
  24. [R28] Temu 1/5 · US Propaganda engañosa: Propaganda engañosa y los producto no llegan como dice la publicidad
  25. [R36] Temu 3/5 · GB Ok, but be careful: So I like Temu for buying cheap things that don’t need to be high quality, just functional, like decorative items etc, My only problem is with the gifts and how all that actually works! It says to add 5 items to basket and make one purchase of 10£ min spend And get the five free, this is not true, you get the cheapest free items in your cart, and only one of the five free it
  26. [R82] Alibaba.com 1/5 · US Horrible customer service: Horrible customer service and very greedy about money. Even if the product says “Easy Return” and “Money back protection” you will not get your money back and the return process isn’t easy. Don’t expect to get your money back if something is wrong with the product.
  27. [R85] Alibaba.com 1/5 · US Refund: I placed an order for $129.90 the company initiated a refund because they did not charge me enough for shipping. Their refund was for $121.40. When I asked wth with the difference in amount. I was told it was the transaction fee. So I am paying for this mistake of yours? Way to make money off of people. Wow so if I do the math right….. $8.50 x how ever many people you do this to = a good p

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store