Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Village Inn Rewards vs Bilt Rewards

Village Inn Rewards 4.9★ · Free to download 55
Winner Bilt Rewards
Bilt Rewards 4.9★ · Free to download 70

Bilt Rewards is the better app for its core purpose of earning rewards on rent, despite some usability issues, while Village Inn Rewards struggles with app functionality and inconsistent food quality.

Full reviews: Village Inn Rewards · Bilt Rewards

Bilt Rewards provides a unique value proposition by allowing users to earn points on rent payments, though its app has faced criticism for design, bugs, and customer service. Village Inn Rewards, while praised for good in-store service and food by many, is hampered by a poorly functioning app and reports of declining food quality at some locations.

Head to head

App Functionality & Ease of Use edge: Bilt RewardsR1R7R13R22
Village Inn Rewards Many Village Inn Rewards users report significant issues with the app, including inability to log in, problems with reward redemption, and a lack of customization options for orders R7R13R22R24. Some find the app awkward or terrible R1R7.
Bilt Rewards Bilt Rewards receives mixed reviews on app functionality and ease of use. While some users find it easy and intuitive for paying rent R62, others describe it as clunky, not intuitive, poorly designed, and difficult to navigate . Frequent crashes and daily updates are also noted .
Reward Program Value & Redemption edge: Bilt RewardsR13R14R32R62
Village Inn Rewards Users appreciate the rewards offered by Village Inn, with some stating they love the rewards and that it makes the place greater R14. However, there are complaints about misleading discount advertising and issues with the app not applying offers correctly R13R32.
Bilt Rewards Bilt Rewards is highly valued for its unique ability to earn points on rent payments R62. However, recent changes (Bilt 2.0) have reduced flexibility and point earning for some R67R73R108, and users find redeeming points or Bilt Cash confusing and difficult . Some also feel the points are not worth much or that the app pushes too many ads .
Customer Service & Support edge: Village Inn RewardsR2R8R10R11
Village Inn Rewards Village Inn receives frequent praise for excellent in-store customer service from friendly and attentive staff R2R8R11. However, there are also reports of poor or rude service, slow food delivery, and staff shortages R10. The app's contact support link is noted to be non-functional .
Bilt Rewards Bilt Rewards' customer service is a significant pain point for users, described as horrible, chat-only, inflexible, and providing short, unhelpful answers . Users report no real resolution to issues and quick chat endings .
Product/Service Quality (beyond app) tieR2R3R4R5
Village Inn Rewards Village Inn food quality receives mixed reviews. Many praise the food as excellent, delicious, hot, fresh, and cooked to perfection R2R5R11. However, a notable number of recent reviews report declining food quality, including burnt hash browns, raw sausages, cold food, and incorrect orders R3R4.
Bilt Rewards Bilt Rewards' core service is enabling rent payments and earning rewards. While many find it easy and convenient for this purpose R62, some users report issues with auto-pay accuracy, leading to delinquent rent , and problems with payments failing or not being accessible . There are also concerns about security, with one user claiming Bilt had their credit card information without them providing it .
Accessibility edge: Village Inn RewardsR109R117
Village Inn Rewards There are no specific reviews mentioning accessibility features or issues for Village Inn Rewards.
Bilt Rewards Bilt Rewards has significant accessibility issues for blind users, with recent updates breaking compatibility with screen reading software like VoiceOver, rendering the app unusable for them to pay bills independently R109R117.
Pick Village Inn Rewards if

Pick Village Inn Rewards if you primarily value good in-person restaurant service and food, and are less reliant on the app for ordering or complex reward redemption R2R8R11.

Pick Bilt Rewards if

Pick Bilt Rewards if your main goal is to earn rewards points on rent payments and you are willing to navigate a potentially clunky app interface and limited customer support R62.

Evidence note: The reviews for Village Inn Rewards are heavily skewed towards restaurant experience rather than app functionality, making it challenging to fully assess the app's performance based solely on user feedback. Bilt Rewards reviews, while more focused on the app, show a significant divide between users who find it easy and those who find it difficult or buggy.

Frequently asked

Is the Village Inn Rewards app reliable for ordering and discounts?
The Village Inn Rewards app has reliability issues, with users reporting problems logging in, difficulty redeeming discounts, and a lack of customization options for online orders R7R13R22R24.
Can Bilt Rewards help me build credit?
Yes, Bilt Rewards can help with credit building, with one user reporting a substantial increase in credit after just one payment R104.
Has Bilt Rewards changed its features recently?
Yes, Bilt Rewards underwent a "Bilt 2.0 refresh" which some users found to be a setback, particularly noting a loss of flexibility in paying rent on credit and reduced point earnings R67R73R108.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Village Inn Rewards 2/5 · US Looks nice: But awkward
  2. [R7] Village Inn Rewards 1/5 · US Terrible app: I have the app but can’t get into it. Every time I put my phone # in to see rewards it tells me that # is already being used!
  3. [R13] Village Inn Rewards 1/5 · US Shady discount advertising: They advertise five dollars off when you download the app, and on the webpage when viewed in mobile, you don’t read any caution that says that you must download the app before you create the account. So if you log into an account with the app, the phone will remember that you ever had an account on that app. So I try to make a new account because they’re fine. Print was
  4. [R22] Village Inn Rewards 1/5 · US App is awful: What good is the app when it doesn’t let you pick all the options for an order. ie, omelets doesn’t provide the option for country potatoes.
  5. [R14] Village Inn Rewards 5/5 · US Rewards: Love the rewards Making a great place greater!! ✊🇺🇸👍😊
  6. [R32] Village Inn Rewards 1/5 · US BYOB offer: At check out after scanning the QR code the host couldn’t get the register to except the offer the VI app did say it was for select entrees but no where on the offer it referred to what entrees were excepted. # rip off
  7. [R62] Bilt Rewards 5/5 · US Good App: Fast and convenient way to pay my rent. I also enjoy the perks when it comes to Lyft and refusing money off my rent!
  8. [R2] Village Inn Rewards 5/5 · US Good & service: Our food was excellent and Alicia was an excellent server!
  9. [R8] Village Inn Rewards 5/5 · US Excellent customer service: We love coming to Village Inn , Mary & Christine give us great service. they are very friendly , we look forward to coming for breakfast at least once a week🥰
  10. [R10] Village Inn Rewards 1/5 · US Raw breakfast sausages: Not their usual great service, breakfast sausages raw and waited 35 minutes to get our food after ordering. Brought it to the server’s attention and cashier. Manager super busy.
  11. [R11] Village Inn Rewards 5/5 · US Hubby & I lunch 06/18/26: We had Bumblebee as our server. She is absolutely amazing!⭐️⭐️⭐️⭐️⭐️ She is very personable and is great with her customers, in every aspect of a server. Bubbles checked us out. She was very quick, knowledgeable and courteous. We love coming to this location. The food is cooked to perfection for us, and quickly! We have NO complaints at this location or our servers
  12. [R3] Village Inn Rewards 3/5 · US Breakfast under new owners: For the most part front staff is wonderful as always. Back of the house however had the quality of food going downhill over the past couple years. Still probably one of the best places to have breakfast in Pueblo. VI quality just seems to be going downhill since Covid.
  13. [R4] Village Inn Rewards 1/5 · US Order wrong: Forgot whip cream on pie. Ask for whip cream got none and slice pie was EXPENSIVE .Paid $5. No napkins or forks. Bad idea to order FOR pickup!!!!!
  14. [R5] Village Inn Rewards 5/5 · US Mmmmm!!!: Mmmmm!!!
  15. [R109] Bilt Rewards 1/5 · US Last update broke accessibility: This app was super fun and easy to use until the last update. I am a blind user and just opened the app to find that I'm no longer able to pay my bills on my own. When opening the app and using screen reading software, nothing happens, it's almost like a blank screen. Please fix the app so I can move on and continue living my life and being able to pay my rent inde
  16. [R117] Bilt Rewards 1/5 · US Totally an accessible for blind people: This app is very inaccessible for blind people users each time they update the app. They break one thing and it doesn’t work with voiceover.
  17. [R24] Village Inn Rewards 1/5 · US Still no way to customize an order: Until this app has a way to customize orders, I’m forced to have to call in. Once that feature is added I will revise my vote but it’s basically unusable for me.
  18. [R104] Bilt Rewards 5/5 · US Credit buildup: I’ve seen a substantial increase in just one payment
  19. [R67] Bilt Rewards 2/5 · US The Bilt refresh is the worst.: Bilt used to be one of the best cards and rewards programs in the market. After the Bilt 2.0 refresh I must say it’s no where near as good. I’m very disappointed in them. You used to be able to float your tent against the available credit now you can’t. They immediately take your rent from your bank account. Huge flexibility lost overnight. As far as redeeming award
  20. [R73] Bilt Rewards 2/5 · US Used to be a great card before the change: I got this card a year and a half ago because it was the only credit card on the market where you could put your rent on it and not owe it right away and you were getting rewarded just for paying rent. Since then it has changed so much for the worse. Now the rent is automatically paid off in 24 hours. I’m getting half points for my rent now. Everything ch
  21. [R108] Bilt Rewards 3/5 · US Good Community but 2.0 was a set back in what I used this for.: Appreciate a lot of work went into 2.0 but we lost what was the key feature in my opinion which was paying rent on credit losing that significantly reduces the appeal of using Bilt for paying rent.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store