Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Truist Mobile vs Wells Fargo Mobile®

Truist Mobile 4.8★ · Free to download 65
Winner Wells Fargo Mobile®
Wells Fargo Mobile® 4.9★ · Free to download 75

Wells Fargo Mobile® has a slight edge due to its generally more reliable performance and a wider range of services, despite some user complaints about fees and customer service, while Truist Mobile struggles with consistent functionality for key features.

Full reviews: Truist Mobile · Wells Fargo Mobile®

Wells Fargo Mobile® generally offers a more reliable and user-friendly experience for banking tasks, with many users praising its ease of use and Zelle functionality. Truist Mobile, while also having many positive reviews for ease of use, faces more frequent complaints about glitches, mobile check deposit issues, and delayed transactions.

Head to head

Features edge: Wells Fargo Mobile®R1R7R10R16
Truist Mobile Truist Mobile users appreciate the convenience of mobile deposits, transfers, and Zelle . However, some users report issues with setting a default account R1, difficulty viewing or updating recurring bill payments R10, and the app not supporting early paychecks R7. Overseas customers also face significant hurdles with transfers due to a lack of wire pins R16.
Wells Fargo Mobile® Wells Fargo Mobile® users find the app useful for depositing checks, Zelle, and sending/receiving money . However, some users report issues with instant transfer options being unavailable , problems with credit card cash back , and a very limited investment trading app that lacks crucial data like Greeks .
Ease of Use edge: Wells Fargo Mobile®R2R3R6R11
Truist Mobile Many Truist Mobile users find the app easy to use, convenient, and intuitive for checking balances, making deposits, and transferring money R2R3R11. However, a significant number of users struggle with mobile check deposits, citing issues with auto-capture and needing multiple attempts R6R12.
Wells Fargo Mobile® Wells Fargo Mobile® is frequently praised for being easy to use, navigate, and surf-friendly . Users appreciate the simplicity and speed of transactions . Some users, however, find the app has too much information and suggest simplifying it .
Reliability edge: Wells Fargo Mobile®R2R4R5R10
Truist Mobile Truist Mobile receives many positive comments about its dependability and efficient service R2R17. However, there are multiple reports of the app constantly glitching, being unresponsive, taking a long time to load, or stopping working, especially when accessing bill payment details R10. Some users also experienced significant delays in check delivery R4 and issues with overdraft notifications R5.
Wells Fargo Mobile® Wells Fargo Mobile® is generally seen as reliable, with many users stating it works well and they have not had problems . Conversely, a notable number of users report technical issues, particularly with Zelle , the app randomly putting accounts under review , and sign-in failures . There are also complaints about transactions displaying with long delays and ATM withdrawals not working .
Price/Value edge: Truist MobileR5R61R64R75
Truist Mobile Truist Mobile is a free-to-download app. Users do not directly comment on app-related fees, but one user mentioned being hit with overdraft fees and wished for a heads-up from the app R5.
Wells Fargo Mobile® Wells Fargo Mobile® is also a free-to-download app. However, many users express significant dissatisfaction with various fees, including monthly account maintenance fees R61R64 and overdraft fees R75R85. Some feel the bank tries to charge for everything .
Support tieR8R16R17R48
Truist Mobile Truist Mobile users generally report great service from the bank, with staff being helpful and responsive R8R17R48. However, overseas customers find it nearly impossible to get support for wire pins without visiting a local branch, indicating a significant gap in support for non-US residents R16.
Wells Fargo Mobile® Wells Fargo Mobile® users have mixed experiences with support. Some praise excellent services and helpfulness . However, many describe customer service as atrocious , the fraud department as unhelpful , and the claims department as denying claims even with proof . Some also report issues with debit cards not arriving on time, leading to inability to pay bills .
Pick Truist Mobile if

Pick Truist Mobile if you prioritize a generally easy-to-use interface for basic banking tasks like checking balances and transfers, and value a bank with a reputation for good service R8R17.

Pick Wells Fargo Mobile® if

Pick Wells Fargo Mobile® if you need a widely used banking app that is generally reliable for daily transactions, including Zelle, and you are comfortable navigating a feature-rich interface .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The high lifetime ratings for both apps are somewhat in contrast with the number of negative recent reviews, especially for Truist Mobile's reliability issues and Wells Fargo's fee and customer service complaints. The evidence for some dimensions, like support, is mixed for both apps.

Frequently asked

Does Truist Mobile have issues with check deposits?
Yes, some Truist Mobile users report significant difficulty with mobile check deposits, noting that the app often fails to auto-capture checks and requires many attempts to complete a deposit R6R12.
Are there hidden fees with Wells Fargo Mobile®?
While the app itself is free, Wells Fargo customers frequently complain about various bank fees, including monthly account maintenance fees of $15 and overdraft fees, with some feeling the bank charges for everything R61R64R75R85.
Can I use Truist Mobile for international transfers?
Truist Mobile users report significant difficulty with international transfers, as obtaining a necessary wire pin often requires calling a local branch, which is problematic for non-US residents R16.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Truist Mobile 2/5 · US Default account: App shows money market account first always, despite 95%+ of my interactions are with my checking account. Why cannot I set the default account?
  2. [R7] Truist Mobile 1/5 · US Doesn’t support early paychecks: Meh
  3. [R10] Truist Mobile 1/5 · US Clunky-stops working when trying to access bill payment details. Even after updating.: Not a fan. From your mobile phone there is no way to update or view the details on your recurring payments. You have set up. Frustrating.
  4. [R16] Truist Mobile 1/5 · GB Not fit for overseas customers: It is impossible to make anything but small transfers from Truist unless you have a wire pin. Unfortunately, when Truist took over from SunTrust they stopped sending out wire pins by post which means the only way to get one is to call in a local branch. It is almost unbelievable that customer reps don’t seem to see the problem for a non-US resident, do they seriousl
  5. [R2] Truist Mobile 5/5 · US Well satisfied: Fast easy and convenient
  6. [R3] Truist Mobile 3/5 · US Wonderful, easy to user friendly: Wonderful
  7. [R6] Truist Mobile 3/5 · US Never auto captures: Really frustrating. It never auto captures. When I have multiple checks to deposit it takes a looooooong time.
  8. [R11] Truist Mobile 5/5 · US Great app: I’m not tech savvy , I have no problem using this app
  9. [R4] Truist Mobile 1/5 · US Late check: On January 04, 2024 I initiated a check to Metzger Platinum in the approximate amount of $532. I requested the check arrive no later than January 11, 2024. The check actually arrived in January 16, 2024 which was 5 days later causing my auto insurance to be cancelled. I factored in the federal holiday on January 15, 2024. My question is how early do I need to initiate a check to make
  10. [R5] Truist Mobile 4/5 · US Overdraft: I've been having some medical issues and there's been a couple times in the last month where my check didn't go through in time to cover other Medical? or other bills that I paid and I've been hit with overdraft fees. I think if you're gonna go into negative they should give you like a heads up the app if possible to give you like an hour or two to transfer money if you're gonna overdra
  11. [R61] Wells Fargo Mobile® 1/5 · US Mala: Me cobran 15 dólares por mes en Wells Fargo y ya pregunté en otros bancos y no me cobran nada
  12. [R64] Wells Fargo Mobile® 1/5 · US Terrible experience: I won’t be using this account again. The banker never informed me about the account maintenance fee when I close the account at the branch. If I had known about the fee, I would have made a different decision.
  13. [R75] Wells Fargo Mobile® 1/5 · US Mike: You guys owe me over $200. Negative balance. How’d you guys let money out when my balance is under $10?
  14. [R8] Truist Mobile 5/5 · US love my bank: I’ve been with Truist for 12 years. They’ve had a couple of changes, but I haven’t had nothing but great service with them. They’re always there for me if I need them.
  15. [R17] Truist Mobile 5/5 · US Great Service: Fast, Efficient, Courteous
  16. [R48] Truist Mobile 5/5 · US Great bank: Pleasant staff
  17. [R12] Truist Mobile 1/5 · US Depositing Checks: It should not be this difficult to scan a check! I had to do it 30 bloody times the past hour and it’s still not working!
  18. [R85] Wells Fargo Mobile® 1/5 · US Wells Fargo sucks: Apesta este banco es la segunda ocasión en que hacen un lío con sus transacciones y refleja saldos negativos cuando mi cuenta no se puede sobregirar y ahora que se sobregira exactamente por la cantidad a recibir es un robo y atención a cliente no resuelve cerraré mis cuentas y jamás volveré a usar ese banco

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store