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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MoneyLion vs SoFi

MoneyLion 4.8★ · Free to download 55
Winner SoFi
SoFi 4.7★ · Free to download 70

SoFi is generally a better choice for comprehensive banking and investing, despite some app glitches and customer service complaints, while MoneyLion is better suited for quick cash advances but has significant issues with customer service and account management.

Full reviews: MoneyLion · SoFi

SoFi offers a broader range of financial services including banking, investing, and crypto, with generally positive feedback on its all-in-one nature and savings rates, though it struggles with app notifications and customer support for complex issues. MoneyLion excels at providing quick cash advances but is plagued by severe customer service problems, account access issues, and aggressive loan offers.

Head to head

Features & Services edge: SoFiR2R6R12R14
MoneyLion MoneyLion is primarily praised for its cash advance feature, which users find fast and helpful for short-term needs R14R20. Some users also appreciate its tools for saving and investing, and credit building R2R14. However, there are complaints about limitations on advance amounts and transfer limits R6R12R31.
SoFi SoFi offers a wide array of services including checking, savings, investing (stocks, crypto, robo-investing), and loans, which many users appreciate as an all-in-one platform . Users particularly like the savings account APY and the vault feature for organizing savings . However, there are specific complaints about the inability to send crypto to external wallets , issues with dividend reinvesting (DRIP) settings , and the lack of a barcode for cash deposits .
Ease of Use tieR1R4R5R8
MoneyLion Many MoneyLion users describe the app as easy to use and convenient R5R8. However, some find the app's content to be 'brainrot' and are annoyed by constant review requests and spamming of loan offers R1. There are also complaints about difficulties adding credit cards R4 and misleading information, such as qualifying for a higher loan amount only to receive less R31.
SoFi SoFi is generally considered user-friendly and easy to navigate for basic functions R86. However, users frequently complain about excessive pop-ups and advertisements within the app, making it hard to find important information and cluttering the interface . Some features are reported as hard to find or glitchy, like the DRIP button and the Zelle function .
Reliability & Performance tieR6R7R13R15
MoneyLion MoneyLion's reliability is a major concern for users. Many report issues with account access after getting a new phone R16, inability to delete accounts R7R13, and funds not being received or being stolen R31. There are also reports of unexpected changes in advance amounts R6 and money being taken from accounts without warning R15.
SoFi SoFi users report several reliability issues, particularly with mobile check deposits, which are described as slow, glitchy, and often failing to detect signatures R67R81R90R91. Transfers can also be problematic R67. Some users experience login issues after updates , and the investment platform is reported to go down periodically . International travel with SoFi cards has also led to declined transactions .
Customer Support tieR4R7R13R16
MoneyLion MoneyLion receives overwhelmingly negative feedback regarding its customer service. Users report long hold times, unhelpful representatives, inability to resolve issues like account access or deletion, and unresponsive chat support R4R7R13R16. Some describe the support as 'unprofessional & incompetent' R16 and 'useless' .
SoFi SoFi's customer service is a significant pain point for many users. Complaints include unresponsiveness, long wait times, and difficulty resolving issues, especially for crypto accounts or complex banking problems R61R80. Some users mention that support was helpful for initial setup R86 but declined after SoFi became a full bank R97.
Price/Value tieR31R35R39R41
MoneyLion MoneyLion is free to download, but users report various fees. There's a fee for every $100 advanced R39, a $7.99 fee per transaction for instant cash advances if withdrawing less than $100 R58, and a monthly membership fee that some users were charged without receiving services or clear explanation R31R35. Some users feel the cash advance rates are worse than competitors R41.
SoFi SoFi is free to download, and while some users appreciate the high APY for savings accounts , there are complaints about changes in pricing. Specifically, some long-term customers report being charged $10 a month for unknown reasons and having their credit limits lowered . There's also a mention of having to pay for 'plus member perks' after SoFi became an actual bank, leading to issues with withdrawing earned cash back R97. Loan offers are described as having high interest .
Pick MoneyLion if

you primarily need quick, small cash advances and are willing to navigate potential customer service and fee complexities R14R54.

Pick SoFi if

you are looking for an all-in-one financial platform that combines banking, savings, and investing, and you prioritize a higher APY on savings, even if it means dealing with app notification spam and occasional customer service hurdles .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and account management issues. SoFi's negative reviews often focus on app glitches and notification spam, while MoneyLion's negative reviews frequently highlight severe problems with account access, unauthorized charges, and unhelpful support.

Frequently asked

Does MoneyLion offer instant cash advances?
Yes, MoneyLion is praised by many users for providing instant cash advances, which can be very helpful for immediate needs R20R54R58. However, some users report that funds are added to their MoneyLion card first, and transferring to an external account can take 2-4 business days R19.
Are there fees associated with MoneyLion's cash advances?
Yes, MoneyLion charges fees for its cash advances. Users report a fee for every $100 advanced R39 and a $7.99 fee per transaction if you withdraw less than $100 R58. Some users also mention unexpected monthly membership fees R31R35.
Does SoFi have good customer service?
SoFi's customer service receives mixed to negative reviews. While some users had positive initial experiences R86, many report unresponsiveness, long wait times, and difficulty resolving complex issues, particularly with crypto accounts or after SoFi transitioned to a full bank R61R80R97.
Can I deposit checks with SoFi?
Yes, SoFi allows mobile check deposits, but many users report significant issues with the feature. It's often described as glitchy, slow, and frequently fails to automatically take photos or detect signatures, with deposits sometimes taking up to 9 days to clear R67R81R90R91.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] MoneyLion 5/5 · US The Best: I love this app. It has given me a new perspective on how to save and invest money
  2. [R6] MoneyLion 3/5 · US Keeps changing my amount: I’ve had this account for awhile and had an advance of almost $700-nothing changed and they dropped my advance to $350. Don’t like this can happen without any warning or notice.
  3. [R12] MoneyLion 3/5 · US Limits: It would be very convenient to be able to transfer a larger amount in one transaction verses just 100
  4. [R14] MoneyLion 5/5 · US Review: This app has helped me so much with keeping up with my bills you get the advance fast it also has other sites you can download to help also to help build your credit it is amazing
  5. [R1] MoneyLion 1/5 · US frustrated: so much of the content within the app is brainrot. i think my credit went down by using this app. always spamming loan offers as soon as you log in which can really hurt your wallet and credit score. avoid this waste of time and money.
  6. [R4] MoneyLion 1/5 · US Worst app: Don’t allow me to add my credit card which has the same name and user as my bank, called customer service and they couldn’t help me
  7. [R5] MoneyLion 5/5 · US So Convenient!!: So easy to find, access and use!
  8. [R8] MoneyLion 5/5 · US Wonderful: MoneyLion is wonderful and super easy to use. They always come through for me
  9. [R7] MoneyLion 1/5 · US Delete Account: Refused to allow me to delete the account even when I didn’t get any money nor added any money.
  10. [R13] MoneyLion 1/5 · US They are scammer: I called them to have a account deleted because someone was using my identity and they keep playing games with me
  11. [R15] MoneyLion 3/5 · US They’re good but…: They helped me when I need it but when the time came to pay I was running late. I woke up nearly my whole bank account wiped clean.
  12. [R16] MoneyLion 1/5 · US Unprofessional & Incompetent: I had the app for a few months, then got a new phone. Went to log in again and got a message saying “Oh snap! Looks like we’ve hit a snag!” When I called customer service it took them a few days of me calling back every day for them to have me answer a list of three questions and then was told that they would have their ”account technician” look into it and they would
  13. [R31] MoneyLion 1/5 · US Misleading: I did apply, Said i qualified for 1,000 dollar but then for some reason it was only 125 which i never received or used and wanted to charge me a monthly membership ship plus almost 34 or 43 dollars for repayment. I spoke to two different people to explain the situation and telly hem to cancel. Neither one wanted to and said i had to wait three working days.” My point is i never got a
  14. [R35] MoneyLion 1/5 · US SCAM: THIS IS THE MOST SCAM APP OUT THERE, they did not let me cancel for more than 3 months and they charged me fees i did not even know existed
  15. [R39] MoneyLion 1/5 · US Not worth it: Theres a fee for every 100.00 you advance. Not worth it.
  16. [R41] MoneyLion 1/5 · US Same unkept promises as the rest: It another app that features vaguely helpful credit advice that you could get significantly easier through Experian. They offer cash advance at a worse rate and more expensive fee than basically anyone else. They have game rewards that are specifically designed to get you to give away ALL your data and you’ll get nearly $1.30. If you can complete an impossible tas
  17. [R19] MoneyLion 1/5 · US NIGHTMARE!!: This app is a total nightmare!! First of all, they don’t tell you that the funds will be added to their card. Secondly, if you want to transfer the funds to your account, it will take 2-4 BUSINESS days. I did not read anything on there that says so. Called customer service and couldn’t understand the girls accent. Horrible experience!!! Just want to pay it off and close this account!!
  18. [R20] MoneyLion 5/5 · US Instant forsure: Loveeee
  19. [R54] MoneyLion 5/5 · US The real deal!!!: This app does everything it’s promised and more. So many of these money lending apps that don’t deliver. This one is awesome. Very fast abs easy to understand.
  20. [R58] MoneyLion 5/5 · US Cash borrowing: Receive the money instantly for a small fee like similar apps. This would have to be my favorite app out of all it gave me the highest offer for borrowing. Although one thing I can’t stand is you aren’t able to withdraw more than $100 per transaction which means paying the $7.99 fee each time and it definitely adds up… A higher withdrawal amount would be nice
  21. [R61] SoFi 1/5 · US Worst Customer Service Experience: It has been a week that I am not able to open the Crypto account. Have been trying to reach customer service, no answer. Better to avoid SOFI!! No Point, a month has passed by no response from the customer representative service. Closed all my Checking,Savings and Brokerage accounts! 3 months and still no Response!! Sofi Lacks Customer Service Responsibility!
  22. [R80] SoFi 4/5 · US App is fine: App is fine, SoFi customer service is absolutely awful.
  23. [R86] SoFi 5/5 · US Thank you: Thank you SoFi for making this easy for us and helping us every step of the way. We are 65 & 64 yrs old and hadn’t uploaded documents or alot of computer things before, but you helped us understand every step without being stressed out as I usually get when Idk how to do something. Thank you guys for treating us like family and being there for us. We just wanted to move bc where we l
  24. [R97] SoFi 1/5 · US Extremely Disappointed: I have been banking with SoFi for years and absolutely loved them. But once they became an actual bank and started making you pay for plus member perks their care for the customers and concern with handling issues has plummeted. I have credit cards with them with earned cash back which I never had issue withdrawing. Once they switched over to having to pay they locked out m
  25. [R67] SoFi 1/5 · US SoFi: It takes about two weeks to deposits a check that’s totally insane. Sometimes when try to make transfers don’t work
  26. [R81] SoFi 3/5 · US Online banking not as advertised: I have been with SoFi for years. My banking needs were online but recently I had to deposit personal checks to my SoFi and it has been a headache. The deposit system to take a picture almost never takes photos automatically although they claim it does it. Even if you do it manually it will not detect signature. And if you get lucky and deposit the check, it takes
  27. [R90] SoFi 3/5 · US Could be better!: Fix the freaking mobile check deposit for once, it has never been good. Everything else is ok.
  28. [R91] SoFi 2/5 · US Glitchy and difficult: The “order checks” has not been working for quite some time. The chat bot glitches and then there is no easy way to email support. Normally, I think the app has a great UI, but it glitches when you really need it to work

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store