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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ScanGuru vs Scanner App

ScanGuru 4.6★ · Free + IAP 40
Winner Scanner App
Scanner App 4.9★ · Free + IAP 70

Scanner App is the better choice for reliable document scanning and export, despite some recent issues, while ScanGuru struggles with consistent functionality and has numerous complaints about its pricing and subscription practices.

Full reviews: ScanGuru · Scanner App

Scanner App (formerly Genius Scan) is a more established and generally reliable document scanner with a strong user base, though recent updates have introduced some export and quality issues. ScanGuru faces significant criticism for its deceptive subscription practices, high prices, and inconsistent scanning performance.

Head to head

Features & Scanning Quality edge: Scanner AppR8R11R29R31
ScanGuru ScanGuru users report mixed experiences, with some finding it easy to scan and convert to PDF R8, while others complain about difficulty framing documents R11, blank scans R29, or the app not working at all R31R33. There are also specific complaints about incorrect text translation and inability to convert handwritten documents .
Scanner App Scanner App users generally praise its ability to produce clear, high-quality scans . It's noted for being useful for various documents like assignments and receipts . However, recent updates have led to issues like blurry scans on newer iPhones , degradation of black and white conversion quality , and problems with OCR .
Ease of Use edge: Scanner AppR4R8R32R57
ScanGuru Some ScanGuru users find it easy to use and set up R32, describing it as 'easy-peasy' R8. However, a significant number of users find it 'very hard to use' with no instructions and error messages R4, or report difficulty getting it to work R57.
Scanner App Scanner App is widely praised for being easy and simple to use R94. Users appreciate its efficiency and straightforward interface . Some recent updates, however, have made multi-page scanning slower by requiring more steps .
Reliability & Export edge: Scanner AppR13R21R31R33
ScanGuru ScanGuru has numerous complaints about the app not working R31R33 or failing to find surfaces for measurement R21. There are no specific positive comments about its export reliability, but many complaints about having to pay to download scanned documents R13.
Scanner App Scanner App has a long history of being reliable, with users stating it's been dependable for years . However, recent reviews indicate issues with documents not sending to email R63R95, freezing during export R79, or failing to export to cloud services like Evernote R84. Some users also report losing access to documents after account issues or upgrades .
Price & Value edge: Scanner AppR10R12R13R17
ScanGuru ScanGuru receives overwhelming negative feedback regarding its pricing. Users are frustrated by high weekly subscription costs ($7-8 per week) R12R27, being charged immediately after signing up for a 'free trial' R17R35R41, and being forced to pay to download or scan multiple pages R10R13R57. Many feel scammed R35R41.
Scanner App Scanner App has a free version that many users find useful and simple R94. However, there are complaints about the degradation of the free tier R73R99 and being forced to pay for features like printing . Some long-term users who paid for lifetime licenses feel let down by new subscription models . The subscription cost of £4 per month is considered too high by some occasional users .
Support & Cancellation tieR1R17R29R35
ScanGuru ScanGuru users report extreme difficulty canceling subscriptions R1 and being charged even after canceling free trials R17R35. There are complaints about no contact information for help R29 and unresponsiveness to emails .
Scanner App Scanner App users report issues with support, including not being able to access accounts despite password resets , not receiving responses to emails about double charges , and unhelpful refund processes . Some users received polite help but still lost documents .
Pick ScanGuru if

you need a very basic scanner for occasional, simple tasks and are extremely careful about managing subscriptions, as some users find it easy to use for quick scans R8R32.

Pick Scanner App if

you need a generally reliable document scanner for frequent use, value high-quality scans, and are willing to pay for a subscription, understanding that recent updates may have introduced some export or quality issues .

Evidence note: ScanGuru has a high volume of negative reviews specifically about deceptive pricing and billing practices, which heavily influences its score despite some positive functional reviews. Scanner App, while generally well-regarded, has a noticeable uptick in recent negative reviews concerning bugs, subscription changes, and support issues.

Frequently asked

Is ScanGuru truly free?
ScanGuru is advertised as free but many users report being immediately charged high, recurring subscription fees R17R41 or being unable to use core features like downloading scans or scanning multiple pages without paying R10R13.
What are the main complaints about ScanGuru's pricing?
The main complaints about ScanGuru's pricing include high weekly costs, such as $7 or $8 per week R12R27, being charged during or immediately after a 'free trial' R17R35R41, and requiring payment to perform basic functions like downloading scanned documents or scanning multiple pages R13.
Does Scanner App have a free version?
Yes, Scanner App has a free version that many users find simple and effective for basic scanning needs R94, although some users report that the free tier has been degraded with more restrictions over time R73R99.
Are there issues with Scanner App's export functionality?
Yes, some Scanner App users have recently reported issues with exporting documents, including files not sending to email R63R95, the app freezing when trying to send via email R79, and failures to export to cloud services like Evernote R84.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] ScanGuru 5/5 · US Scam Guru: Easy-Peasy right in the palm of your hand onto your phone screen. Then you can file it wherever you want to put it🙌
  2. [R11] ScanGuru 4/5 · US Love this: Just Sometimes it hard to scan it is not able to frame my document and need to adjust But I am so happy I could save my certificates and letters
  3. [R29] ScanGuru 1/5 · US Review Jan 11: Tried using your system and nothing but blank came up on my phone. It then that I canceled my subscription. No contact information to help me.
  4. [R31] ScanGuru 1/5 · US No sirve: No sirve no escanea imágenes
  5. [R4] ScanGuru 1/5 · US Very hard to use!!: Very hard to use, no instructions, error, messages, coming up with no explanation. so far, not impressed with the app. I was thinking about purchasing it but not anymore.
  6. [R32] ScanGuru 5/5 · US Second to none: Love this app easy to use as well as set up
  7. [R57] ScanGuru 1/5 · US Disappointing: Keeps trying to force you into paid version. Can’t get it to work at all. Does anyone actually test these apps to see if they work for someone who doesn’t already know how to use them?
  8. [R13] ScanGuru 1/5 · US Scamguru: The most disgusting app in the world. Want to download a scanned document? Pay money. Want to scan several and save as one file? Pay money. Want to scan more than 3 pages at once? Pay money. Rename your crappy app to Scamguru. The number of downloads won't overshadow your inadequacy. · translated
  9. [R21] ScanGuru 1/5 · US Cuándo quiero medir algo, nunca encuentra la superficie y por eso fue, por lo que pagué de lo contra: Y por eso fue, por lo que pagué, de lo contrario, no me sirve
  10. [R33] ScanGuru 1/5 · US Not working: I just added this app & it’s not working!!! 😡
  11. [R10] ScanGuru 1/5 · US Payment: I wish it was free to use but I’m so disappointed with this
  12. [R12] ScanGuru 3/5 · GB Good but needs more affordable price plans: $7 per week!? Had to look twice, thought it said per month at first. It makes sense if you use it all the time as a power productivity tool, but for an occasional user, too expensive
  13. [R17] ScanGuru 1/5 · US Please read!: Scan Guru advertised a free trial but then charged high, undisclosed, and recurring subscription fees. I canceled the application before the 7‑day trial ended, specifically on 03/02/2026, and I have a screenshot confirming the cancellation. Despite canceling on time, I was still charged, and I am now being billed for an additional week even though the subscription period ended on 03/19
  14. [R1] ScanGuru 2/5 · US No better than iPhone: And very difficult to cancel subscription. It refused to cancel on the app and told me to cancel it here.
  15. [R35] ScanGuru 1/5 · US Felt scammed: I downloaded product 22 November not realizing I had started free trial and when I did go to use app they charged me on December with button set on free trial like I had never activated it so I used thinking I’d have week try out product and instead was charged. I can say it worked well enough for my reason I got it but free trial after expiring I probably would not have charges if p
  16. [R41] ScanGuru 1/5 · US How about SCAMguru: I signed up for the free trial and was charged $33.67 immediately
  17. [R27] ScanGuru 1/5 · US $8 a week no thanks: $8 a week no thanks
  18. [R73] Scanner App 1/5 · US Degradation of free tier: We used to want to scan photos as we wanted, but now we have to manually add each every photo. I understand doing this to new users, but not all users. I will be switching.
  19. [R94] Scanner App 5/5 · US Simple and free: I’ve been using this for years. The free version is simple to use and works great.
  20. [R99] Scanner App 1/5 · GB Free version is useless: Moo much restricted in the free version
  21. [R63] Scanner App 3/5 · US Worked great for a long time but no longer: This app was amazing and always reliable for a long time. Unfortunately, it no longer sends documents. I’ve tried sending documents to my email multiple times over the last two months and nothing. It acts like it sends but the documents never arrive. I may try uninstalling and reinstalling, to see if that fixes it. But it is very unfortunate that it has
  22. [R79] Scanner App 2/5 · US Freezing: The app freezes a lot when I’m trying to send via email and sometimes it can find the recipient and sometimes not
  23. [R84] Scanner App 3/5 · GB Great scanning, flaky exporting: So tired of this app failing to export to Evernote and then deleting my doc as though export had been successful. Means I have to stand over it as I can’t trust the automation. Brilliant otherwise.
  24. [R95] Scanner App 1/5 · US Email problems: I have upgraded to their better service. I am having a problem where I cannot export files to my email and I don't know how to fix it. That makes this worthless to me.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store