nugs vs DICE

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] nugs 2/5 · US No “Sort” option for Playlists: The only way to sort/arrange songs in a playlist is by manually dragging each song, one-by-one, from the very bottom of the playlist where they’re added up to wherever you want it. If you want to sort alphabetically (Artist, Song Title, Album/Show/Venue), Recently Added to Playlist, or most importantly: Date of Show; you’re out of luck. Given the live music angle of
2. [R6] nugs 3/5 · US Web Play Broken: Playback through the web has been finicky for years. Mobile app works well. Sad that ReListen is free and works better. Reconsidering the purchase of nugs
3. [R12] nugs 3/5 · US yeooo: needs better search and could be nice to have some more musicians or concerts etc otherwise solid for my top picks tho
4. [R61] DICE 1/5 · US Terrible: Tried to buy tickets, have the app, set a reminder… when tickets went on sale a access code was required and there is no information about how to get access code. It’s a small venue, so early access was provided to select few. The app does not provide customer service only Q&A area Seems like an inadequate service. Very disappointed
5. [R21] nugs 3/5 · US No search option for Apple TV: The app is really awesome on the IPhone, but what gives with the lack of functionality using Apple TV? You can’t search and there’s no choice between watching and listening. Pretty lame as I was excited to pay $25 / month to watch a lot of great concerts. However, I’m not interested in watching everything on my Iphone. I guess I could airplay, but why should I have
6. [R72] DICE 3/5 · GB Feels more difficult than it should be…: Weirdly hard to use
7. [R7] nugs 2/5 · US Ugh: App drops 12 times a day.
8. [R16] nugs 1/5 · US Poor developer choices: The developers decided to implement widevine DRM, so it can’t be used on most daps. On my iPhone, app doesn’t do gapless consistently, hangs, buffers, doesn’t resume properly. Really poor design.
9. [R55] nugs 1/5 · US Update: Since their new “purple update” I have been unable to log in on the app. It takes me to a separate browser and asks me to log in and then it takes me to another browser and stays blank. Really sucks.
10. [R67] DICE 1/5 · US Scammed for tickets: Basically dice allowed me to purchase tickets for full price and when I was denied entry asked to understand that they won’t be issuing a refund for some weird policy reason. Point of the matter is I purchased a ticket that granted me all night entry I did not get granted access to the event and was still charged for it. Feels like a scam policy or not.
11. [R15] nugs 3/5 · US Video Only Shows?: $14.99 a month is similar to Netflix, Disney+, etc streaming services that provide video… The fact that there are shows that are only video is unacceptable. Makes me wonder why I pay what I do when I can get most of the same shows on archive for free. Yes Nugs has better sound, but come on! This is a forced upgrade to an unreasonable price range. I am such a fan of the service a
12. [R47] nugs 2/5 · US Loved it, now not so much: Nugs used to be my go to for live music. They always handled things very well. Recently with the Grateful Dead 60 at Golden Gate Park, I preordered the audio download of that show. My understanding is that something with the band stopped them from releasing it at the advertised time. At which point I requested a refund and was At first brushed off and then Completely ign
13. [R59] nugs 1/5 · GB SCAM! Can’t cancel Subscription after trial 💀: It doesn’t matter about how good the app is or what it does if they give you a trial and have no in app way to cancel. They push you to cancel your subscription through the App Store but it won’t show up there. There is no connection to customer support so you’ll have to contact your bank to stop the transactions. A complete con strategy for an app th
14. [R73] DICE 1/5 · US No Refunds: Bought tickets accidentally to a show I didn't want to go to and it ended up being 21+. Even if I decided to go, I can't and they don't do refunds on shows unless something happens to the event. I'm a college student who can't afford to be spending $120 on something I can't even participate in. Horrible app.
15. [R62] DICE 5/5 · US Great app and awesome support!: I needed help with my account and the team solved it in minutes, this is a high standard support service i wish other companies would do the same! Five start without a doubt
16. [R65] DICE 5/5 · US Best ticket app: They seem to keep the resellers out somehow and were super responsive with customer service.